Tag: february 2024
The High-Class Problem Sell
The High-Class Problem Sell
Transcript
Today is, copywriting lesson, and then that’s followed an AMA that will go until we’re just done talking.
There’s a small group of us today, so no need to, maybe it’s just like a good time if you have, like, something you’re going through that you maybe didn’t want to share with more people or something, which I know happens.
It could be a good time to talk through that today too. So, as usual, be ready to bring any questions that you got any wins to preface them, and that can be any kind of win, just celebrating those good things that happen. This is being recorded. The worksheet for today’s session already went out that went out on Friday. It is the high class problem sell, which I’m really excited about. We’ve used it a couple times. And then I’ll show you the one example for a new page in progress that we’re working on, and how we use it there.
But as usual, yeah, just kind of be with me here, set your intention, just be present, closing down other distractions. If you can, I know life is real and all around us, but, whatever you can do to just kind of ignore your phone for a bit and other, you know, notifications that come in?
Yeah, everybody’s feeling cool. I’m I’m feeling really good today. Awesome. Okay. So open up that work If you haven’t already, got it open.
I will only share my screen if you don’t know what worksheet I’m talking about. Because what I’m going to do today is, a little different format that we’re trying for our training now which so far I quite like, but I’ve never done it live. And I have never done it one live, two unsupported by somebody on my team who can, like, talk and fill in the gaps while I’m like, oh, no. The text’s broken. So we’re just gonna try it here today, and see what happens.
But yeah. So the context for this is, you’ve got. I mean, we have so many ways to try to get into stories, into the argument that we wanna make when we’re writing copy.
Lots of different things that you can do but sometimes when it comes down to it and you’re actually writing the page or writing the email, I find that things can feel boring and repetitive pretty fast, not for your right not for your reader necessarily, but for you as a copywriter, I mean, we do data driven things and use better practices and frameworks, etcetera, but it can be tedious sometimes when it’s like a rule of three. So you’re always hitting three points in a row and it’s just like, kinda wanna break out of it. So that’s how I feel about it. The longer you write copy, the more likely you are to feel that way too.
If if this isn’t resonating, stick around. It’s going to eventually. So I like finding and identifying, and I’m sure you do too, identifying little new ways to attack parts of pages in particular. So what I’m gonna show you today is from a long form sales page, I first saw it on someone else’s long form sales page.
I wanna say a bazillion years ago, but it could have been last year. It all blends into one now. And I was really I was really interested it. So I kinda broke it apart and tried to reverse engineer what they were doing.
Tried it in a sales email for our freelancing school, promotion over the Black Friday weekend.
And, yeah, I’m feeling kinda cool about how it could be an unlock for you when you’re stuck. So, I’m going to share Just half a second while I choose the right one.
Okay.
Cool. So you should be seeing my iPad now.
Oh, are you?
Yeah.
Fancy.
I’ve just never shared my iPad before. So, but this is where we’re going to be working today. So This is an example of the opening of that that sales page that we’re working on for copy school pro. So you set up a big promise, like big.
The bigger, the better, and it doesn’t have to be a promise necessarily as in we promise you’ll get this. But something that’s really going to grab their tension. So really thinking about your audience and what they’re trying, what they most want. And that’s where on the worksheet, we have the, what’s really good about this is I can use three monitors now, which is cool.
We’ve got good outcome and then a high class problem. So we often talk about the good outcomes that people have. And these are good outcomes. These here are good outcomes that you might be looking for.
Right? It’s not a promise because it’s in the first person in quotation marks, which, of course, as anybody who has taken any of my training knows, unless I feel like I’m saying it all the time, but maybe I’m not, first person headlines in quotation marks are my favorite across the board. So how I, big thing, big thing, big thing, ending with the big thing, and then and then overcoming an objection right here.
But don’t you need a lot of money that, etcetera. So with the fifty thousand dollar ad budget, which is basically nothing. Okay. So we’re capturing their attention.
I’m not this doesn’t mean it’s ADA. I know as soon as I hear its attention, doesn’t mean it’s ADA. It might be though. But we’re gonna break it really fast.
So don’t try to look too hard for a framework here yet. Okay. Then we get into kind of something a little bit old school. So that is this.
Step one is opening up this idea that there will be something that follows later, a step two. So a small, not curiosity gap, but like an open loop. Right? There’s more to come.
This is just the first step, even if you forget that later. The point is not that you’re waiting around for step two, but it’s an interesting way to start, opening up that attention into something more kind of like a little more intrigue.
Re time, really old school. You don’t have to do any of this stuff for the framework that I’m teaching you or the cell that I’m teaching you today to work. I’m just walking you through kind of the decisions that were made here.
From the desk of, again, old school. I do like old school, founder of copy hackers, grader of copy school, inventor of conversion copywriting, and this is an important thing, mother of kittens, just because what we’re about to get into, we need to set a tone. So far, the tone is kind of bro y. Right? Like, look at all the, you know, money you can make and crap like that. And that can feel a little bit weird.
The tone can be a little bit. We have to make what I’m trying to do here is set it up so that we can have a little bit of fun going forward because this framework, as I’ve used it, has been about tapping into, like, a little bit of fun. The high class problem cell is, like, we’re going to talk about some high class problems And if you make it sound like a problem, that’s not gonna work. Right? Like, that’s the bad thing we don’t want to do.
Okay. So I’m just gonna pop over to the next one. So then we get into the next part of the page.
So we set set up this big cool thing that you can do. Oh, Sorry here. Let me just go back to this. So it opens with so I’m guessing this isn’t the first time you’ve landed on this isn’t the first page you’ve landed on with big promises and enticing numbers.
And I’ll get to that in a second, but let me ask you a question. Do you actually want to? And this really means you could have put almost anything before this part. So I’ll get to that in a second is like, again, you could have done anything before that.
Accept what follows here in these bullets that are about to follow down here is we’re basically building on that cool outcome. So let’s say your cool outcome that you’re trying to hook somebody with is you’re gonna land a thousand customers in a month. You’re gonna land a thousand thousand dollar customers in a month. Really big, really desirable thing that they want that would, attract their attention.
And then from there, we’re going to find that less desirable outcome of that thing, the high class problem. So again, it could be anything to open.
But we want the bullets that follow the good outcomes and then the high class problems, to speak to that thing that just hooked them. So we have, and I’ll get to that in a second, but let me ask you a question. Do you actually want to? Then we have good outcome, Deliver World class copy.
Number one thing. It’s gonna be short in, like, actual length because we’re trying to pull them in. So a short bullet most of the sentences are short at this point. As you can see, they all end here.
Make lots of money for your clients or team and also for yourself good outcome. Cool. And now we start getting into the high class problems associated with those good outcomes, and we spend more time on them because we’re having more fun with it. We’re just kind of like enjoying our time talking to our prospect about the things they want being frankly as we’re about to see similar to the things that, we want.
So do you actually want to have super smart people ping you late at night when they’ve needed, when they need to crack a conversion problem when you become their go to copywriter? That’s a high class problem. You just got a ping in the middle of the night, but it’s pretty solid because someone cool is asking you for help and they trust you a lot. Do you really want to?
Do you actually want to go through life with a sense of guilt that everything is falling into your lap and you haven’t had to toil in the coal mine or perform open heart surgery after building years of schooling to get it? Wanna get so good at selling products that jealous people begin whispering about you and you have to start hanging out with a whole new crew of high achieving nerds? These are high class problems. And the reality is your prospect should want them.
Right? So then we say great. Then you and I want the same things, and then you continue on telling the rest of the story and still building on the stuff that you did. Although I can’t help you with another high class problem, which is the anxiety that overachievement brings or an outcome of a high class problem recommend a marriage counselor for when you spend half your summer texting with a network of smart people who’ve sought you and your genius out.
I can do these things, and then you get into what those things are, and that’s what we’re really here to talk about. But you’re capturing their tension with this like unexpected outcome.
And it’s not just the usual good news, good news, good news, life is always gonna get better as you get better and the levels are higher. Life is like way better. There’s real problems that are gonna come with it, but we’re not positioning them as problem problems. Just as a high class problem. Does this make sense?
Can you imagine how you might use this in your work?
Potentially? Okay. Cool.
So I’ll stop sharing that part and then just quickly walk through the worksheet.
So that you’ve got it. Okay. So the high class problems sell, as always, the worksheet and lesson will help you find a new way into writing about comes so that new way in particularly if you’re bored, but also if you just wanna try something else. Write sales emails or sales pages with that What you wanna do is list out your good outcomes and then the high class problem that comes with it. And this is the framework effectively, bit of a template for you to use. Cool.
Have what you need to use it. Alright. I’m not gonna make you. We can go through and do an exercise if you’d like to try it out. Otherwise, we can just kind of hop into question time or talking time.
Good talking time. Does anybody have any questions they wanna bring to the table today?
Everyone’s quiet.
Do you wanna do this as an exercise?
Go right for something? Okay. I think that’s a good use of time. So what I would love for you to do if you have a productized service, if you have a package of some kind, anything that you already have pre written copy for. So ideally not for a new campaign or something.
Anything that you might have on your site today or that you wish you had on your site today?
I would like you to take the next ten minutes to come up with the good outcomes and the high class problems and then try to fill this part in.
Doable?
Okay. Cool. I’m gonna stop sharing.
And then be sure to come off mute if you have any questions as going through it, and we’ll be back in ten minutes.
Joe, can I ask a quick question?
Love it. Yes.
I’m really I really struggle with ten saying. Right? It’s just my thing.
Like, am I am I writing it, like, in the future terms as or, like, am I writing it as if it’s happening or so it’s do you actually want to in the future?
Yes. So do you actually want to but it’s still written in the present tense. Deliver, not will deliver. So deliver world class copy. Do you actually want to And then it’ll just follow in, I guess, the imperative, really, because it’s just two. Does that make sense?
Yeah. It’s just my noob thing. Like, this is why I can’t write fiction because I struggle with Ted’s sake. That no.
That’s like Latin. Did you take Latin in school?
No.
Oh, okay. That messed me up for some things. So when I when people struggle with these things, I’m like, oh, you probably took Latin. So yeah, this is just like, do you actually want to, and then these are all just present tense. Do you want to have a call that sort of thing. Right? Just happening right now.
Yeah. Okay. Thanks, Jay. Sure.
Alright. Should we talk about that’s how to go?
Any luck?
Did it suck? Was it awesome? Is it hard? Did you get anywhere?
That was fun. I liked it.
Okay. What’d you work on, Abby?
I did for my day one evergreen package.
And, yeah, what I like about it is because, I find myself, like, using the same kind of messaging it with different clients like this kind of like, you can make more money. You can make six figures, and it’s starting to feel, like, quite stale. So I like the the high problem approach is a farmer around that, and I feel like it really boosts credibility because you’re not just saying, like, this is how awesome, like, life is. It’s like. Yeah. Yeah, take them out. So, yeah, I really enjoyed it.
Okay. Cool. That’s wicked. That’s how I feel about it too. Like, it’s just a more interesting way to position of good outcome?
Yeah. Yeah. Cool. Everybody else needs them any anything that didn’t feel that good or, like, you’re not it’s not clicking.
It wouldn’t work for you maybe.
I like that it’s very fresh, but it feels a little bit it feels a little bit exaggerated to me.
It feels a little bit Oh, yeah.
It’s on the sales. Page.
It’s gonna be a little. I hear you there. So what would you what how would you modify it?
Any idea?
Well, I mean, the the goals that I have are are more immediate goals. But the tone feels a little bit of still feels a little bit much even though the actual things I’m writing about are realistic.
Okay. Can you read yours and just share so we can hear what that sounds like?
Yeah. So I am looking at the, the service page I have for, PVC.
So Google Landing Pages and, social ads. So I wrote do you actually want to watch your pipeline fill up with qualified leads effortlessly?
Capture all of the great top of funnel demand your social media. Is generating, become so efficient at attracting new leads that AEs are so overwhelmed with demos that they tell you to slow down the campaign so they can focus on the lead they have and attract so many good opportunities that you actually cringe when influencers cry about pmax ridiculously broad, broad campaigns, and Google’s ever changing algorithm on LinkedIn over and over again.
But the tone, the tone still feels off to me even though those are like very realistic. Things.
Okay. What feels off to you? I guess I wonder as, like, for me, I I heard it and I was like, cool. That sounds dope. That sounds like Yeah. Who wouldn’t react well to that?
Some won’t. Some won’t. But usually, those are the people who are just like I I won’t I won’t think about those ones as much as the people who are like, yeah, I’d like to have that problem, you know, and you’re like really getting there, but how did everybody else feel when you were hearing it?
Any notes for Naomi?
I thought it was really cool. I liked it. Yeah. I didn’t feel like the tone was off. I mean, obviously, I don’t know what you’re going for, like, generally with your tone, but, yeah, I thought it was cool.
Okay. Yeah.
I didn’t feel like the tone pull up either, but yeah, again, same as Abby, but the tone didn’t seem like off to me for off footing.
And I know it can feel like a certain audience, your audience, Naomi, wouldn’t respond well to that, and you may absolutely be right. I would just be curious to test it out, give it a shot, see if they do.
Yeah.
Cool. Awesome. Anyone else wanna share?
Yeah. I’ll share mine. I’ll be. I’ll be able to get feedback on it. Okay. Cool.
It’s a bit it’s obviously a bad fish drop. Okay.
But let me ask you a question. Do you actually want to wake up to sales every day, automate your entire sales process? Miss out on the I mean, Rausch, you usually get when you get a sales notification because it happens so darn frequently that the sensible thing to do is to turn stripe notifications off altogether.
Stop having those indulgent. Ugh, it’s just so stressful conversations with fellow course creators because you’ve hopped off the live launch roller coaster and are now making launch size revenue while on vacation.
Having awkward tail between your legs conversation with your SSO when they ask why you spent twenty k on ads this month and you have to loan that you turned that twenty k into two hundred and twenty k, and now you’d like to buy a vacation rental five minutes down the road from the end loss.
It’s fun. That’s fun. Those are some high class problems to have to have that awkward conversation anyway.
I just can’t relate to the last point about moving close to your in laws. But other than that, it was so infuriating that you’re that good at writing copy that quickly, which I always tell you that.
That’s awesome. Yeah. It really does it was what I liked was. It was so great about qualifying who she’s speaking to. It’s ridiculous.
I mean, if you can’t relate to that, you’re gone and Yeah.
It’s a good side effect. Right? Like, all of these other outcomes of that. That’s really a really good point.
Yeah. Thanks, Jessica.
And you can tell you had fun writing it. It doesn’t sound like it was a slog or you, like, it gets I think it’s exciting. Yeah.
Yeah.
I think that it’s, like, it’s a fun framework to use. It’s, like, nice to to deviate from, like, the usual, like, I just always use PAS.
So Yes. Same. Yeah. Cool. Anyone else wanna share? Jessica?
Yeah. Let me follow Abby.
Jessica.
No. I honestly I mean, I could It was for my seasonal sale thing, which I think you know I’m fleshing out to turn from a what used to be a productized service like thing to a signature.
So I and actually I get I don’t know if this is I think where I struggle is the whole dream state because I feel like I haven’t confirmed this desire for a e commerce client yet. That they really see the connection between. No. No. You can really double your, you can increase your sales for your seasonal sale. But at the same time, you can be creating these long term relationships.
And so it kind of I think that’s where I struggle. So, I mean, I can read you parts of it, but it you know, it’s nowhere near what Abby’s is and it’s partial as per usual with me. Jessica.
Read the whole m thing.
We wanna hear get to that.
Do you actually want to double your next seasonal sale revenue? See a massive increase in LTV over the next? Whatever months, clear out your inventory and have to work quickly with your team to figure shit out. Provide on-site therapy because your team dressing out and worried they can’t get orders out on time, which will inevitably lead to unhappy customers.
And that’s as far as I got.
Cool.
Took a little extra negative on the last one there. It wouldn’t pull back on that one a bit, but no. It was good.
It’s yeah. Just make sure it stays a high class problem. Like Okay. Well, yeah. Like, my diamond shoes are too tight. That’s gotta be the effect. Right?
So yeah.
Okay.
Cool. Cool. Love it. Jessica, you did that so fast. Really?
Oh, thank you. I’m always asking I’m begging Abby for tutorials on how to be fast. That’s what I wanna know.
You just did it.
Nice.
Nice. Cool. Anyone else?
I won’t put you on the spot by calling on you, but I’m probably looking at you.
No one.
Alright. Alright, Katie. Welcome to the crew. You just missed the the tutorial there, but you’ll get the replay after. So I think it I think we had fun with it.
So yeah. Now, if anybody has any questions or wants to talk shop, what are you going through right now? What should you be working on that you’re not that we can help, like, unlock? Jillian.
Okay. I have well, I’ll start with a win. It’s not a money win. I guess I shared that in Slack recently, but my current win is that, I’ve been severely low in iron for like my whole life and didn’t know it.
So I was like this year I’ve been like fainting and like feeling really dizzy and I’m finally back a normal iron level. So it means I can exercise again, which is life changing. So I wasn’t really able to exercise this past year. But it really helps with, like, energy and productivity.
And it’s really Yes. Exciting. So I was going to use it in Doing a lot of stuff.
Congrats. That’s amazing. Yes.
So that’s why I win.
Coming with a little more energy.
Huge. Energy is everything. Yes.
Everything. Yeah.
So on that note, my question is maybe a bit unwieldy, but as I mentioned, I’m like I was going through your training again from a couple weeks ago.
Started watching Shane’s training.
And I’m thinking about, like, the brand also reading PenX is easier than two x, and so I just feel like I have a lot of ideas. Swirling and kinda wanted to like throw them out there and just like get some thoughts.
So I’m focusing on pricing pages, which is a new, you know, I haven’t worked in SaaS that much. I worked with a lot of different companies on websites, a little bit of SaaS that like kind of across the board. So I’m trying to figure out how to balance, like, my current client, and so I do websites with who are not SaaS primarily, and still have, like, my website is geared towards that. I kinda wanna put up a different website so that I can still serve my current customers in the meantime and not be like out money and just, you know, diving into this new thing. Yeah. So the idea that I have is, like, I know you said the brand really starts with, like, your opinion and your viewpoint, which I feel like I’m still developing, but I have, like, a general idea since no one’s really talking about pricing pages yet, which is that like everyone’s kinda missing the point. Of the pricing page, like, they’re all doing it wrong, basically.
And that’s, like, very general. There’s more that goes into it, but the the name that I have or the idea for, like, a book and a podcast and maybe, like, my site, I’m wondering if they can all be the same, is, like, the pricing point. I’m talking about how I don’t know if that’s, like, even a good title or not, but that’s the idea that I’ve been working with. Okay.
Just like, yeah, talking about how everyone’s missing the point, and like they’re all treating it like, you know, they’re putting so much time into their other pages and optimizing, and then they get to the pricing point and it’s just like they get to the pricing page and everything just deflates. Like, that’s the point of the sale, and it’s like, you know, very matter of fact. Here’s the even big brands, like even huge companies they look at are doing this. I think they’re all kinda dropping the ball at that point.
When it should be like the height of excitement value and, like, it’s the most critical point. Yeah. Absolutely. I know it’s a big I’m like rambling now, but, like, I’m just wondering if, like, Should I go in this direction? Because I’m, like, wanting to start doing this stuff, but I just, like, wanna know if that makes sense if it’s, like, on the right track to start with.
Okay.
I’ll jump in first and anybody who would like to add anything.
I’m so happy that you’re doing this, Jillian. Like, I know I’ve expressed that to you, but men, there’s nothing but room out there for this. And it’s it’s like, that’s it’s the money page. Right? Like, it seems like such an easy sell once you start raising awareness for the problem.
Sounds like you understand what your point of view is. I know you said it’s developing, but it’s like y’all are doing it wrong. Like, that’s a good place to start. Right?
Especially since it’s, like such a blue ocean still. There’s not that much competition out there. So I think it’s safe to go with something big like you’re doing it all wrong. Like, full stop.
That’s it. Like, you’re I’m you’re gonna need a lot of help, and I can help you with that. It leaves a lot of room for you to have thought leadership, and to say contrary in things or to, like, make them aware of things that they hadn’t had any clue about, which is always good for, you know, likes on so and comments and things like that. So the pricing point, how did you get to that name?
I don’t know. How do we get to anything?
There. I think it like came to me first. I also thought the URL was available. Also it kind of like ties into this whole thing of like like maybe I can say what the point is. Like, everyone’s missing the point. Like, they think the point is this, but the point is really this.
And also, like, Yeah. I don’t know. That was kind of the the main. And it seemed like kinda short and Yes. It’s not gonna be a subhead.
Like, if it was a book, there’d be like a subhead of I don’t know what that is yet, but Yep.
Totally agree. Yeah.
Yeah.
I think great. And it does, like Jessica chatted out.
Leaves a lot of room for expansion.
Yeah, and you can speak to value, like, what the actual point of pricing is. Right? And those are bigger conversations that are really intriguing. Yeah.
Everyone loves it.
Yeah.
Who else wants to share thoughts with Jillian?
Can I can I offer a, perspective? Sure.
When it comes to SAS, you should keep in mind that there are a lot of very complicated SaaS products that don’t have a pricing page because a lot of that happens in sales negotiation.
Because a lot of times they have to customize the software to fit the solution.
And it doesn’t necessarily have to be like a fifty thousand dollar software product. It happens at lower pricing points too, and a lot of companies choose not to put pricing anywhere on the website because either they’ve tested it or they believe that adding the pricing will increase the, or will reduce conversion rate, regardless of whether that’s true or not. That’s what a lot of companies think. And it may be true on desktop versus mobile or the reverse.
So I would make I think that it would be worth while to expand the conversation, they use because they they usually have a plans page that just doesn’t have pricing on it and it goes through like what you would get with the enterprise suite versus the mid tier versus the small, mini business tier. So I would make sure to not leave them out of the conversation.
Because there are a lot of companies that fit into that category, and your point can still be relevant. It would just have to be adapted to a much more business mindset.
Well, and I think that that’s a fair point. I think it does speak to the need to just identify who that audience is.
I think the SaaS that you’re talking about, Jillian, are people who have Who have.
Have a debt that says pricing in the nav of which there are bajillion so versus people who have sales teams. So we’re talking more people who are product led growth and are likely to have pricing pages at some point that they, and usually, visitor facing ones, and then behind the scenes.
Post use post activation ones. Yeah. Is that accurate, Jillian?
Yeah. That makes that makes sense. But, yeah, it’s a great point, Naomi.
Thanks for thanks for Yeah.
There’s a huge market. SaaS is enormous, obviously.
So it’s just really identifying. Okay. These are although it can be useful to get the enterprises that don’t have pricing pages, it’s just like anybody who doesn’t have copy. It’s really I can’t do much for you.
Like, you’re gonna need to believe in copy or else. It’s like, I can’t sell you copy school, and you can’t sell a person without a pricing page. Pricing page insights. So cool.
Yeah. Awesome. Okay. Anybody else wanna share?
With Jillian or feedback on what Jillian’s working on.
Nope. Awesome.
Jillian, you feeling good?
Yeah. I love that.
It’s like a book cover.
Yeah. And it gives it fine to have, like, you know, a, like, a book, like, if it was a book and a podcast, and, like, even the site, like, just have it all have the same name, like, even where I’m selling my services, keep the same name for everything.
That’s I mean, g n Claire did that with forget the funnel. Yeah. Everything is forget the funnel.
And I mean, juries out. It’s they’re doing, like, a bad ass business. So I would say it’s probably, like, a good Studiesing that story brand, same thing.
Mhmm.
Yeah. So probably okay. A thing to overthink at least.
Okay. I well, I got the URL for it, so I think it’ll just, like, start and I can keep my current site, like, with my current customers.
And kind of start doing the new thing at the new place.
Yeah. Totally. Totally. Cool.
Oh, thanks everyone.
Thanks. Thanks for sharing a nice win.
Excellent. Life changing.
I mean, energy for real though. Like, I have a new energy going with some life changes that I’ve made too, and it’s like energy. It’s a good thing. It changes everything. So that’s cool.
Anybody else wanna share what they’re working on or going through or struggles? Esther Grace.
Hey. Can everyone hear me?
Yep.
Okay. Awesome. So a win. I shared this in channel already, but copy hack is closed. Still excited about that.
Well done.
Thank you. And okay. So I need help with lead generation.
So I’ve nailed down my ideal clients, my customer avatar, all of that.
My offer, even a bit of the delivery system, But right now, I really just want to get on more sales calls.
So I realized last week that I love sales calls. So I did resales calls in the past two weeks. And just those three made me feel so energized about my business. I’m like, this is awesome.
Like, I love talking to these people and selling them on what I on what I do. So where I am right now is I’m also, like, couple of us here. I’m also reading ten x is easier than two x. So I’m not creating any plans to just gradually increase revenue from year to year.
Like, this was one of the thing, Joe, I think you talked about during the CSP info session. About want to be a copywriter who’s gradually increasing revenue from year to year and then in five, ten years before you hit, like, five hundred k. You want to be the one that just ten x is essentially. So that’s kind of where my mindset is now.
It’s more of how do I get this new offer, this new system that I’m building to generate one m in revenue in the next twelve months. And I actually ran the numbers, and I realized it’s actually very possible.
Okay.
It would just take, like, two clients with a high retainer fee and a performance based assistance.
It’s email marketing, so I can do performance basis as well and track everything. So it would literally say two clients if I was going to work on it solo. But if I was building a small team, then I can take on even more. So just running those numbers made me realize how possible it is for me. And so now it’s just like, okay. How do I get on those sales calls to book those two major clients that are going to bring in the revenue.
So what are you doing for lead gen right now? What’s top on your list?
So right now, I’ve been doing a lot of warm outreach. So just people I know asking for referrals, The the that has been my most active lead gen method. So it’s like being in groups, responding to messages, networking, pretty much.
Thought about cold outreach because I’m also still doing my authority building, like, systems. I’m still doing all of that, but I’m like, okay. I still want to get those leads, like, in the next one thirty days, thirty, sixty days. So I’m trying to do some more active, outreach methods as well. So that’s pretty much where I am.
Okay. So how many people are you reaching out to? A day for the warm leads. Let’s pause cold. We’ll ask that next, but warm leads, how many a day?
About two a day. K.
Do you think that’s enough?
About ten people.
Yeah.
Yeah. And so it’s a numbers game. Right? Like, There’s the two. There’s several ways you can go about this. One part is authority building stuff with content that you put out there all the time and then bigger content, and that can feel like a long game. It doesn’t have to be, but it also is a long game too.
Then we’re talking warm leads and cold outreach. So outreach to warm and outreach to cold. It’s good to do both.
But the more you have to do a lot of Right? Like, this is you’re reaching out to people, and you have to hit them right and at the right moment. So It’s a numbers game. So if you’re just doing two a day, what’s stopping you from doing twenty a day?
Oh, so the warm outreach, I just don’t know that many people.
That’s what you think. You don’t know that many people. But I would say really, like, think through everybody that you know and that they know. And I know that can feel like, oh, aren’t I getting in people’s way? I mean, you’re an entrepreneur and this is part of the job. If if your goal is get more leads in because you wanna get to a million dollars a year.
You have got to earn what you want, and that’s how you earn it. It’s hard. It’s hard, but you pick up the phone or you send the email, and but you have to do a lot of it, like, a lot a lot.
Like, an uncomfortable amount. And this is where some people, when they have, like, partners, and they’re both invested in it. That can, like, you spread the job out across two people, which is why a lot of people end up building companies together because it’s a lot of quantity, quantity, quantity, and then there’s the cold outreach. And it’s a doable thing.
People do it all the time. Don’t do it. That’s because I didn’t have to do it. But if I had to do it, it would be a matter of, like, go a hundred a day.
And this is like figure out, you’ve said you’ve you’ve run the numbers. So if What’s your close rate right now? Do you happen to know what it is when you get someone on a call? How many people close out of ten?
So I haven’t had that many sales calls.
That’s the problem with Okay.
Yeah. That was right. Yeah.
So getting in leads, so you wanna make sure that you’re getting these leads into a sales process that isn’t just going to, like, burn up all of these people that you spoke with. But you’re energized about them when you actually get to talk to them and have that sales call.
Make sure you’re running that right. So we have that Huka, sales call training this Wednesday, attend it. Take notes. It’s smart.
And it’s an hour to fucking nail this stuff. So attend that.
And then it’s if you’re gonna do leads, cold outreach and warm, the numbers game, get up every morning, put it in your calendar, do it when you have energy, do the hard thing, personalize the cold stuff, obvious we’ve got that training in copy school dot copy hackers dot com.
But it’s it’s an because it’s a numbers game, if you get one and one hundred people to hop on a call with you.
You gotta, like, that’s why you have to do. A hundred of them a day. You can’t do two a day. It’s not gonna lead to anything except for frustration.
And you’re like, nothing works. No. It it can work, but it’s you have to do Does that make sense? So what I would like you to do is put together, like, a list of warm outreach and cold that you can do, like, give yourself a a to do list of every single day.
I’m going to reach out to five people I know and fifty people I don’t know every morning without fail. And if you can get in that habit, which you have to get. This is your job. You have to get in that habit.
Then you can start to see the needle move, and then you’ll be more inspired to go like, okay. Well, if I’m doing fifty cold outreach, cold attempts a day, And it’s bringing in four people.
If I double it to a hundred, now I’ve got eight, and that’s a lot better to deal with, and you’re gonna get so much better at cold outreach that you can outsource it to a VA because you’ll have it nailed down what to say, how to say it, how to get people onto that call, how to get them to show up, Like, all these reps, all this practice work is the stuff that’ll get you there. But two reps, and you expect you’re gonna, like, build muscle, I lifted the weight twice.
It’s gonna take a little more than that. But you’re doing it. Just do more of it.
Yeah.
And would you see those are the, like, two main, like, lead gen strategies? Or is there anything I’m missing besides those two of an authority?
Oh, yeah.
No. There’s more. It depends if you have money to spend. If you’ve got money to spend, there’s lots of other things you can do. And it doesn’t have to be a lot, but you have to have, like, fifty bucks a day to spend boost things to hire people to do the work for you, stuff like that. I would say start there. Start getting traction.
There. Your immediate network is the place to go first. The people you know that you’re just not thinking of how to really go after them, and then it’s follow-up. As well without saying the word follow-up.
Like, it’s it’s, hey, I talked to my cousin who has a skin care who works at a skin care company. I talked to her one time about it. Okay. Well, now you have to go back and talk to her again.
And again, and wear her down. She’s your cousin. She’s gotta give you work, and that’s just the way it is.
But really it’s like quantity.
More and more and more if you’re still trying to build up leads. If you had and I sit and still do all your authority building stuff as to grace, you’re, like, all of these things work together. Have you read hundred million dollar leads by Hormoza?
That’s next on my list. Yeah.
I was planning to read It’s really practical, like super practical.
And it comes with a bit of a course as well. So check that out, but it really will come down to quantity. Yeah. Cool. Anybody got any notes? For Esther Grace based on what you have done to get leads.
In person networking, going to things. But, like, every single thing you do, you need to do intentionally. Like, I know people who have gone to networking events and they kinda just stand at a table.
It’s like, no. No. No. No. No. You have to work it. You gotta, like, get in there and say hi.
And like, have a pitch ready to go, like, be able to open. So there’s opening and then there’s closing. Right? And so a lot of people suck at the open part.
Maybe you’re okay with closing, but all we’re talking about to get leads is like constantly opening.
So being able to go to a networking event event that’s possible and and do the open. Be ready to start asking questions about their business and Sounds like you’re working on x, y, or z. I do that too. Do you think would it make sense for us to have a talk about this?
Like, should we book a call? Like, be ready to to get moving on something, not just like, oh, cool. And, like, falling into the friend zone, which can happen a lot. So just, like, everything you do, be intentional about what you’re gonna do with it.
Katie also said the five day five k challenge. Totally. It’s, it’s still available.
Yes. So take that too, but don’t just do it once a month. Do it every five days. Yeah. Cool.
Jessica, do you wanna say that out loud?
I was just gonna say Abby wrote a blog post and did a tutorial on utilizing Facebook groups And I know she, of course, has had huge success with it, but I know other people have too applying what she taught. So I don’t know if where your audience is, but can’t hurt.
Mhmm. Yeah. Absolutely.
Love it.
I think I’ve read the post op yet.
I think I told you about it.
Yeah. Yeah. There’s the her tutorial is, pinned to the top of our YouTube channel right now over on. On YouTube. So check it out.
It’s great. Perfect. Okay. Good luck, Esther Grace. Set a goal too. How many warm, how many cold, you’re gonna do a day, and how many you need to get in booked calls every week.
And then post, follow-up in slack when you get those wins, just let people know, like, and my goal was four bookings this week, and I got five. And, like, make that happen. You can. Cool.
Anybody else have anything else? Thanks, Esther Grace. Any questions or anything you wanna share with others?
Hi. One question. Yeah.
Well, I have lots of questions, but, I will start with the most relevant one. So I was approached by a, sorry, I spoke in an event, about a few weeks ago. And so afterwards I was approached by a marketing agency, and it seemed I really feel like marketing agencies are an ideal source, an ideal client because They’re focused specifically on demand gen. They don’t have to answer to a CMO or to upper leadership quite in the same way that somebody who works in house would.
And they’re very data driven. And they tend not to be creatives. So they tend not to provide as much pushback, as somebody who works in house. So anyway, I had a call with the, with a guy again today, and we agreed on a to start with, like, a social ad, for more top of funnel work.
And what I ended up doing this time around, which is different than what I did last time around, last time around, I sold a company just like a bank of ours. And this time, I gave him a pricing page and I said, okay, a set of ads is this much, and a landing page is this much, And then so I’m gonna send him a proposal. We’ll sign the proposal, and then he can just add whatever he needs as he goes, and then at the end of the month, I’ll send the invoice to HR to accounts receivable, and then I’ll be able to bill them. But I’m wondering there’s anything I because I feel like this is such an ideal client, if there’s something I’m missing out on that I could be doing to make it easier for them or to increase the amount that they would get from me from the beginning and that initial conversation.
Whether that’s like, should I expect them to say, oh, well, you should get at least this amount, to increase the amount that they would get from me, or would that be a little bit too aggressive because they sort of get projects rolling in as they come? I’m not sure exactly.
What they’re working on, it could be a little bit too demanding for them right at the outset. So I’m wondering if there’s something I’m missing out on that I should have done and could do hopefully next time.
Yeah. Cool. Who’s working with agencies? Who has been through what Naomi’s going through? Nobody subcontracts?
I used to, but I’ve just always do it on a day. Right? So I can’t I don’t really know how to haven’t got anything to give. I’m afraid.
So what did you do? Why did you choose to do a day rate or why did they like a day rate? What was the reasoning there?
Well, actually, now that I think about it, I don’t think I told them it was a date. Right? I think I just priced it in my mind. It was, like, lead gen like, I’ve done a few. I did for a lead gen funnel.
Oh, like a lead gen agency, like, a few emails and stuff for a, SaaS company. So I’d yeah. I was like, oh, I’ll just it was always gonna be, like, fifteen hundred or whatever, for the emails. But in my head, I was like, okay. I’m booking myself for VIP to do those. And then I did the same thing with, like, course agency as well.
But, yeah, that’s I mean, that’s just because at the time, I really liked the IP days.
Yeah. Okay. That’s fair. But they responded well to it as a day rate. Did you did they ever know it was a day rate? Did you tell them that?
I don’t even think so. I just, like, they just didn’t really seem to care. They were just like, okay, like, we need you to do this. What does it cost? And that was kind of it.
Yeah. Okay.
But, like, every time they need like, did you work with them multiple times? And every time they needed you, they booked a day rate.
No. They just said, can you do these, emails or whatever? And I was like, yeah, sure. And then booked myself in as, like, a day and build them the same.
So I was just kinda like, if I I would always say yes. I was just at a time in my life where if I was, I would be happy to give up a Sunday for, like, the extra money. So I’ll just be like, sure. Yeah.
I’ll do it.
Yeah. Okay. Yeah. I’m wondering about I’ll go ahead, Naomi.
The difference in these kind of agencies are specifically working on Google and social. They’re demand gen agencies, or or it’s usually either Google, or Google and social or LinkedIn.
So it could be like the ads aren’t working. It’s time to refresh the or we want to start a new campaign for this specific persona, or we have a new ABM approach that we want to do, and so we need copy but they don’t necessarily know when they’re gonna need those ads or when they’re gonna want to improve the landing page because it depends on how the campaign performs. And so there’s a level of unpredictability, and which is good to have work rolling in. Like a lot for most of my clients, I’ll have work coming in on a rolling basis.
And I think that having something that’s not connected to ours is definitely more efficient, but I I don’t think that possible to be efficient to the point where I can say like, okay, I can do this within a day.
Yeah. No. I mean, I know, like, some summer, she used to do, like, credits. I think, like, someone was talking about this in Slack today, but, so she would have, like, kind of a menu of what each credit can buy, and then the credits roll over if they weren’t used in, like, the month. So it was kind of like a retainer y type thing.
So she’d get paid, like, every month they’d buy, like, two credits or whatever.
So they would have to commit to a certain number of credits?
Yeah. Yeah. But then they could rush. She would let them roll over So if they only used one, she’d be like, okay, that’s fine. We can use it next month. If next month, you have, like, more clients. So that kept the client happy, but also had that kind of security of a retainer for her.
Yeah. I mean, to me, it’s kind of tricky because every time you work for an agency and they have multiple clients, you have to learn new things about each client in order to write for them. Right? So it’s like you’re taking on a new client every time. Even if you redo and you work for the same client effectively a month later, whatever.
But it’s still it’s a lot of, like, learning time.
Have you experienced that Naomi?
That it is.
I’m, like, Yeah. This is the first agency that I’ve Oh, okay.
Okay. Cool. So and that’s where it’s tricky with credits. We had our credit based agency years ago called Snap that Leanna and James now have.
And it was it was good in some ways, but you do have to spend time thus spend a credit on, like, learning a thing. Like, what’s the what is this product?
And so that has to be baked in, and that’s where I really like the VIP day.
Because it’s like I can do all sorts of things. In that time. I can, like, and if it’s really important to them, I guess I’m just worried, Naomi when you say you, like, you would sell them a landing page.
It’s fine. It’s doable.
It’s, how are the margins though? Like, the reason that I rarely recommend sub tracing to an agency is you just don’t make as much money because they’re charging what you would charge, and now they have to make a profit on you. Yeah.
No. They’re they’re giving me work. They’re the client.
Yeah. But they’re an agency, a demand gen agency that pays that gets paid by their clients.
Yeah.
They’re an agency. Yes.
But I’m not doing the subcontracting contracting.
There’s subcontracting to them. They’re they’re so the client has the contract with them, and they have a contract with you.
Right. So I’m the subcontractor.
Yeah. So you’re the subcontractor. Exactly. Okay. And so every new contract down is, like, losing money losing money losing money lose.
So if you have a subcontract you’re gonna pay them half of what you would charge, and the agency is gonna pay half of what they’re gonna charge at best on a good day. Because they also have overhead and all sorts of other expenses. So if they’re charging it’s probably if it’s demand gen, their performance base, they’re on retainer with the client, it possibly getting a percentage of how things perform depending on who the client is. Okay?
So if they’re making, let’s say, they’re making, they’re billing their client ten thousand dollars a month for services.
They, as a business, need to make a profit to continue to exist.
So they’re trying to get three thousand dollars off that. That leaves them with seven thousand dollars a month to spend on resources for that client. They have their own people that they’re paying and all of the expenses that go along with shipping something out, taking someone to lunch, whatever that other crap is too. And then comes money for the subcontractor.
That’s you. So that’s where I hear subcontracting, or work for an agency as a subcontractor. And, I don’t love it because you have to really optimize your time because you’re not gonna be able to make that much. As much money as you could if you were direct to the client. If you were like, I can do that for you instead and here’s what I charge.
And so that’s it. So how can you if you’ve got three thousand dollars that you might make off them in a month for that one client, let’s say, what can you do to ensure that you are maximizing the amount of money you get for the time you put in. Obviously, it’s all it’s always our game.
And that’s where a VIP day sounds like really good. You could charge two thousand dollars. They can budget that in easily for their differing clients. And as they’re planning on what to do next month with their clients and new clients they take on, they’re like, okay.
Well, Naomi can write a landing page in a day. If you can. Naomi can do, analysis in a day. So we always have to book for every client every month.
We need Naomi two days for each client. So we’re going to budget in four thousand dollars when we’re estimating something with clients. Right now, you have to figure out what they’re estimating with clients right now because of their thinking and have you it sounds like you haven’t talked to them about what you’re what you cost or have you?
Yeah. Give them a pricing sheet.
Okay. So you what what does your pricing sheet? What do you have on it, Naomi? What does it say?
I have an add landing page web copy.
I think I added research can bring it up.
Yeah. It’s like a it’s like a menu.
Yeah.
I made it very simple because, I I figured selling hours was just not going to be sustainable so I Yeah.
Figured this would be a good solution, but I didn’t over complicate it.
Yeah. It’s good not over comp of course. That’s great. And a rate sheet can be a good thing to share.
But if the objective is to make good money off them, on an ongoing basis.
So what’s wrong do you think is broken with giving them the rate sheet right now? What’s not working there?
It’s I I would say it’s more that I would like a more long term commitment, where if it’s just going to be, if it’s going to be like five to ten thousand chat, three to five thousand dollars a month.
Like, that would be good to have it, like, rolling in to have them on retainer.
If it’s gonna be just like a few like a thousand dollars here, maybe a few hundred dollars there, then it’s not going to be efficient. Yeah. But if they’re a marketing agency, then they’re gonna do this on a long term basis. And because tech is in such a bad place right now, more and more and more companies are choosing to outsource a lot of their marketing. So it’s also just practical because they’re trying to cut down on people in house.
Yeah. Yeah. There’s that. So okay. So all you’re really looking to do is set up a retainer with your this agency and then make sure that you aren’t working non got for them. Like, you’re having good boundaries around your retainer. Is that right?
Yeah.
So make sure that the effort that I put in to learning about each company pays off in the long run by not having to acquire new clients.
That meaning that is a long term relationship that is worthwhile because it’s not just like a couple hundred dollars here and there.
Yeah. Totally it. So what’s stopping you from having a conversation with them or have you had that conversation? I think if you gave them a rate sheet, you probably haven’t had the conversation then about, here’s what I would love to get out of this relationship.
Here’s the problem that I’ll solve for you. All of them but here’s the only way that that could work and here’s how great it’ll be when it does work. So the here’s the only way that will work part is I have to learn about all of your clients. Like, that’s that’s real work.
It’s if you had a salesperson, they would have to learn about all of those clients too. So understanding that. And by the way, I’m your scalable online sales person. So I need to learn everything about them.
I need this these engagements to go on. And you also need these engagements to go on. You need, you know, all of the reasons that they don’t wanna just, like, swap in and out crappy freelancers and just, like, have somebody that they love etcetera, etcetera. So the whole conversation, and then you tell them that you want a need and they need.
You position it as what is the best solution for them, a retainer minimum of six months for each client. Is that what you think it is for each client?
So each client that they have, if they have five clients, you have five different retainers with them, or you have one big retainer that covers everything.
See, I think, yeah, I think it would be too aggressive to say that I have five retainers with each of your clients. That’s fair.
Yeah. So it’s like one pool that they get to draw from. For their various clients.
Mhmm. That’s what you want. Is that right? Like a like a bucket. You’re the bucket every week. Yeah.
Because when I went into they were like sort of sold on me. They were like, how do we start? And I thought what I was gonna do was like I’ll just have you pay via credit card for the first project, and then we’ll open up a proposal. But then he was like, oh, well, actually we’d rather just be paid by invoice because that’s how we just manage everything. And so now I was like, oh, well I’ll send you a proposal. And then I thought, like, oh, well, I should have had the conversation that I was expecting to have afterwards, because I thought that they were just gonna pay via credit card who were like, oh, we just want one ad.
But I wasn’t because I thought that that would be a good way in and then afterwards, I’d be like, oh, I’d love to build a more long term relationship with you, because I can’t say like, well, we just wanna have a long term relationship on the star. That’s a little bit.
A little bit much.
So Is it?
I guess I wonder why would it be? If they’re pre sold on you, Why would it be too much to say, like, cool y’all.
Here’s how I work. And then say it’s like, you’re an agency and really, like, help them understand why the best thing to do is put you on retainer.
Know you mentioned the word aggressive a couple times, but to me, it’s only aggressive if you’re, like, if your tone is aggressive about it. Otherwise, it’s just They have a problem to solve. And you know demand gen agencies have it’s constant, test everything, and they need they need you to come up with hundred add variations in a day. So there’s going to be just lots and lots and lots and lots and lots and lots.
There’s a big numbers game too. Right? So So if you know the demand for what you have is real, then you can solve that. Who else are they gonna hire who can do as good a job as you can. Yeah.
No. Like, they they they got that. They were they were convinced that I was their that I was their person. But also for my sake, like how do I price that?
How do I price in testing and landing pages and ads on a rolling basis with all of these other things and potentially add variations, and then maybe nothing because the campaign is working, Yeah. That’s why I didn’t push it right away. Like Yeah. We could figure that we should have a, like a trial almost.
Yeah. I’m I I I to me, it sounds like I don’t think that the trial is a necessary thing, but I wasn’t in the conversations you’re in, obviously.
To me, it sounds like, okay. You just need to protect your time, but give them a lot of things that they need. Typically, I have not seen and I don’t know if your experience is different. Naomi, but when a campaign is going well, nobody sits back.
Like, now we’re, like, it’s just more. Like, oh, it’s going great. We can do even more. Or let’s shift you over to new client now where the campaign isn’t going as well and where we need your resources over there.
So for me, I hear this If they’re a big enough agency that you think they actually have money to spend on you, if they have a real need for copywriting services, conversion copywriting in particular, if that’s what’s going on and they already like you, but you don’t want to sell your life to them. Of course not, but you wanna be able give them a menu of services without them having to go through and pick and choose one and, like, call you up for one ad at a time. You know, because that’s not how this works. Why not sell them?
Can you sell them?
I don’t know if it has to be a specific day or whatever whatever that looks like. But to me, why not charge x amount for a retainer? This is what it costs to hire you. Say this is what it costs to hire me. And that’s it. And if they’re, like, that’s too expensive, well, then one that you you probably should have, like, spent more time in the sales process to make it so that they understand the value you can bring or two, they might not have ever been a good fit to begin with.
But I wouldn’t worry that it’s too aggressive to say it’s five thousand bucks a month for a retainer to retain me. You’ll get x many hours with that or better for you to have, like, outputs that gives you either a package of a hundred ads for one cloud, whatever. Like, you figured that out because you had the conversation with them. But you say this is the amount five thousand, ten thousand, whatever it might be. And it’s a minimum of six months.
I I don’t know. Is is there you would be wrong with that?
You wouldn’t you would skip the trial entirely and say these are my for all agencies.
I don’t know what the trial solves.
Well, I mean, it also might be budgeting constraints on their side. Like, he may love me, but he had to get the green light from their CFO because the CFO needs to green light everything these days.
For sure.
So other ways until proven yourself.
And I I think like proving yourself is something that I wouldn’t say you should ever even let in the conversation.
Nobody nobody who has proven themselves ever again says I have to prove myself. So to me, it sounds like, oh, I need to prove myself, is the thing that you say when you know that that’s not that common to be able to prove yourself. So it’s kind of a signal. Don’t say. Robin from your vocab.
Prove me fine. He needs to accrue my value.
And I get it, like, to see the level to the rest of the team because he’s not in charge of the the bank account.
There are a totally. And there are other ways to get the CFO to sign off on things. Right? It’s not necessarily going to be a trial.
It could be hey, if once you lock in six months, you automatically get ten percent off for the entire six month thing, which I don’t love discounting, but CFOs love discounting. So if you’re trying to say, get that CFO picturing this person who’s just trying to make sure that profits are great. What’s the solution for them? A trial Could be it. Don’t get me wrong, Naomi. It could be a trial thing. I just don’t know that that’s that’s a chance for them to go.
Was she perfect?
And it’s like, well, no. Nobody would be.
Rather, hey, I’m badass. You already like work that I do, you already need the job done.
What’s, like, the only thing that’s really gotta move you forward is getting the CFO happy So here’s what we do. And if if you sign on for six months, you get ten percent. If you sign on for twelve months, you get fifteen percent off. And now the CFO has something to work with. And everybody knows you can cancel any time, and the the lawyers will cover the contract with, like, after thirty thirty days notice to to cancel the contract, etcetera.
Yeah, I don’t I considering I already agreed to a trial for this specific agency, it would make more sense to say like Okay, like, send time a, send time a proposal with just like the price list that I have, and then say, okay, work with that, and then like, see how that goes, and then say, look, I have a limited availability if you want to get me on the books, then you can either then hear the packages I have for agencies.
Otherwise I Can I see the guarantee availability?
Yeah.
Or should I, like, call them up tomorrow and be like, oh, actually I wanna change everything and No.
If you’re already down the path. What I just don’t wanna do is have you become a commodity for this agency. That’s all. It’s just I want everybody in this room to go into every call in a power position. That’s that’s it. Like, that’s where we I don’t.
I don’t think I’m a commodity.
I I Oh, no.
I just a menu list is a commodity. That’s the thing. So it requires that you have a good, context for it. That’s all. So Naomi, if you’re already down that path, Cool.
Really the is the question then if you’re doing this trial, how do you lock them into something that’s profitable for you? After the trial ends. Is that what we’re looking for?
Yes. For this one specifically.
Yeah.
And I I guess for all of them because, like, I I also would not wanna commit to a tend to a huge retainer without having any sense of what to expect from somebody who’s relatively new at running a business.
Yeah. Justin. Definitely. Yeah.
Is that okay? Go for it.
Yeah. So I’ve been, speaking with Adri Yedlyn, he’s been, like, sharing a bit of, like, Blair. Is pricing strategy, and I it’s just so curious to me. And I wonder if it could work here.
So basically, offering pricing tiers, but doing it by the likelihood of success. So you’ve got the so the first one is basically your, like, champagne popping kind of retainer. Like, it’s like ten hair month you’d be, like, over the moon if you got it, and they get, like, x, y, and zed in it. And then your middle one is the one that you’re happy that’s the one you’re going for, like, the five k and it includes, like, this amount of deliverables it’s capped here.
And then your like lowest likelihood of success, which is one that’s meant to be like the best value for your time. So like a VIP day or something that you can and I wonder if you could do something like that presented in them like that. And then for the trial, do, like, a month under the kind of care that they want. So rather than doing, like, a trial is, like, an or something, be like, okay.
You wanna go for this option. Let’s try it, see how it goes, see if we need to, like, increase scope or decreased scope. And then, yeah, it was just a a thought.
No. I think it’s I think it’s a great idea I would love, in theory, I love it, but measuring success.
Well, it’s not like to increase the likelihood of success.
You’re gonna do, like, way more voice of customer research.
You’re is gonna include a lot more of that stuff.
Whereas when I’m working for agencies, don’t do any of that. Like, I don’t do that great job, to be honest, because they don’t, you know, they’re not paying me, like, the amount to go and interview their customers. So I’m like, okay, I’ll do your sales agent like, I’ll do it in a day. Like, and I don’t think of it as, like, good sustainable income. I treat it like a cash injection, like, just those, you know, when it’s opportunity to get a bit a bit of extra cash. If you wanted to yeah.
What was that about Revshare?
No.
I I thought that you were saying, like, like, if they Oh, like, no.
No. No. No.
No. It then performs well then.
Yeah. Yeah. No. It’s just like this is what I’ll do too. If you want the maximum chance of success, we’re gonna go for the, like, all in option if you Yeah.
Not etcetera.
Yeah. That could be a good way to go. Have you read Naomi pricing creativity?
Blaren’s.
No. It’s it’s got he’s got a bunch of books. But that’s it’s good. It’s very helpful, for something like this.
Yeah. So you’ve got the trial.
It’s really hard to say how to come up with, but I love Abby your ideas there with, like, you I can give you the full service everything every month for every client, or I can you could buy the VIP day, one a month or something, but at least a VIP day can keep you locked in contained and people don’t expect that they can reach out to you anytime, whereas a block of hours, I could reach out to you for one hour hypothetically on a Thursday and expect you to get back to me. The problem with trials, just as a side note, trials are good for systems. If this was a system that you were selling to them, then the trial would prove out the system or not, but the work we do is so custom.
It’s so specific to what’s going on in the market with the audience with the product. The offer with medium, all of it. That it’s very difficult for a trial to perform because the work we do often doesn’t perform until you’ve had a few takes at it. And you were able to go like, oh, that hypothesis was wrong, but look where it led us.
And then you can go along and get better and better and better. And that where, like, the payoff is with a really good copyright. That’s why agencies that’s why the agency you’re talking to doesn’t sign up for month to month. Because that would that does it doesn’t work.
It doesn’t work until you’ve committed to doing something, and trying a whole bunch of different things. I know for certain that demand gen agencies don’t do month to month.
So any any good ones at least don’t. So That’s my only pause for you going forward with trials. If it’s a system, it’s easy not to trial out. If it’s a human engagement, it’s very hard to trial.
And maybe go for a VIP day.
As like the easiest way in and then from there, they can start to look in to bring you in on projects and other things.
Yeah.
That’s my take.
I’ve done a bunch of VIP days with, a couple agencies too, and I feel like it’s a good, like like what Joe said, you don’t want them to be like, oh, we did an hour here and there or two hours for this. It’s like, it’s a contained main time. And I’ve had an easy time, like, selling those.
Sorry.
My biggest concern with the IP days is really the creative component because so much of what in in more performance based mediums the design is such a big part of it that I really have to work very, very closely with the designer to make sure that they follow, like, conversion CRO principles and UX principles, the way that I would like them to.
So I’d be worried that the VIP day, like, oh, oops, the designer isn’t available. You have come back on Monday and finish up for us. So that’s that’s really my biggest concern with VIP Day. Do you have that issue?
I haven’t had that issue because I’m working and like working on different kinds of things, but it sounds like if if that is a thing, even if it’s not a VIP day, is that still going to be annoying schedule if they’re like, oh, hey, the designer’s not available today. Like, is it still gonna be like they’re kinda calling the shots and they’re like, oh, actually, let’s You know, does that make sense? Or does it have the IP plan out? Sure. But even if it’s not a VIP day, they stop the plan ahead and be like, this is when the designer’s available. Right? So whether it’s a VIP day or not, you have to to expect for your schedule.
Right?
Yeah. Like, you don’t pay for that premium, like, then they’re not paying, like, that’s the fact that you work, like, on UX for the designer, like, that’s that’s more value really than a VIP days for, I would think. So that’s where, like, if you were to offer the different options. It’s like the more expensive option is the one where, like, you’re gonna collaborate a bit more with their team and they’re gonna pay, like, the premium for that.
Yeah.
And it’s two VIP days maybe, right, where you get in a flow of VIP day one is you doing the work VIP day too is you doing the checks over how it’s been implemented and then making any changes accordingly.
If that’s a real if that’s a real problem or the other side is, it’s an agency. It’s a subcontract.
Sometimes you just have to be okay with stepping back. You hand over the copy doc. You give all the best direction you can do. The designer is going to do do what the designer is going to do, though. And so, unless you work directly with them very often, and can establish a relationship there. It can be tough to get a designer to do what the subcontracted copywriter wants them to do.
Yeah. Doesn’t mean it’s impossible. It’s just like, do you pick your battles here and just like, is If if working with agencies was your full business model and that’s what you were doing going forward, then we could come up with different things here. But my hope and prayer is that it is not so that we can get you, like, scoring big ass projects and competing with that very agency, not necessarily demand gen. But, depending on what you what you want to do, of course, that’s the goal is not to keep. I is that is that in line, or do you want to keep working with agencies in the long term?
Well, I want to work with demand gen professionals because that’s really my area of expertise. So if they are in an agency, maybe that would work. If they’re in house, great. But Yeah. If they’re in house, maybe they already have a team of copywriters that they they they work with, or they have very strict brand principles, and they don’t wanna outsource anything.
So, like, is there a sweet spot?
Yeah. Working with in host demand gen.
Twenty twenty one.
I have worked with in host demand gen, and they are the best. They get excited about everything that you do because they don’t have a lot of fresh ideas coming in. So That’s where if you love DemandGen, cool, you know, do some stuff with the agencies, whatever, have it be that cash that you need, have it be some, like, experience that you get more and more and more with them so you can try different stuff. But then if you like DemandGen, go work as a freelancer for demand gen that’s in house at, like, almost any e commerce company, and it’s it’s fun and ego boosting, which never hurts. And you make good money. Yeah.
Right. So that’s what I’ve been that’s what I did in house for many years.
Nice. Love it.
That was what I did over and over and over and over again.
So I know that they that they like me.
The the trick is figuring out, do they have the budget to hire me, hire somebody out out of house.
And do they are they even thinking that way?
Yeah. And it’s true that a lot of tech companies have laid off people.
Not necessarily because they have to these days, because it looks good on the books to do it. But hiring agencies can be have its own downfalls. It can be expensive too. So it’s not that they’re only looking at agencies. They’re also looking at freelancers, to fill in those gaps. So I would just keep that in mind too. Yeah.
Okay. Cool.
That was fun.
I didn’t mean to think up so much time.
No. That was a lot of working through a big thing. Hopefully, we got, you know, kind of nodding things a bit, which takes work.
Good. Let us know what what happens with this conversation. Naomi over in Slack too. Cool. Well Yeah. I know we’ve got three minutes technically left, even though we’re over sort of by thirty. Does anybody have any last thoughts or question or, like, a rapid something where we good to go.
Yeah. Quick question.
When is the the free month trial, like, officially and, like, for CSP. Do you know the day?
That’s a Sarah. I think February. I think this is the free month for you.
Yeah.
Yeah. I just wondered if there was, like, a I think the date.
I think the next payment is on February twenty eight, I think.
Okay. Yeah.
What I think? Check with Sarah.
Okay. Yeah. Sarah knows all that stuff. Yeah. Okay. Thanks, Abby. Anybody else?
Alright. Have a good week. We will see you in Slack. And, this Thursday is Percy’s mindset session on rethinking failure.
So make sure you check that out if you struggle with things like the word failure.
Cool. Okay. Thanks, everybody.
Have a good day.
Thanks, Joe. Bye.
Worksheet
Transcript
Today is, copywriting lesson, and then that’s followed an AMA that will go until we’re just done talking.
There’s a small group of us today, so no need to, maybe it’s just like a good time if you have, like, something you’re going through that you maybe didn’t want to share with more people or something, which I know happens.
It could be a good time to talk through that today too. So, as usual, be ready to bring any questions that you got any wins to preface them, and that can be any kind of win, just celebrating those good things that happen. This is being recorded. The worksheet for today’s session already went out that went out on Friday. It is the high class problem sell, which I’m really excited about. We’ve used it a couple times. And then I’ll show you the one example for a new page in progress that we’re working on, and how we use it there.
But as usual, yeah, just kind of be with me here, set your intention, just be present, closing down other distractions. If you can, I know life is real and all around us, but, whatever you can do to just kind of ignore your phone for a bit and other, you know, notifications that come in?
Yeah, everybody’s feeling cool. I’m I’m feeling really good today. Awesome. Okay. So open up that work If you haven’t already, got it open.
I will only share my screen if you don’t know what worksheet I’m talking about. Because what I’m going to do today is, a little different format that we’re trying for our training now which so far I quite like, but I’ve never done it live. And I have never done it one live, two unsupported by somebody on my team who can, like, talk and fill in the gaps while I’m like, oh, no. The text’s broken. So we’re just gonna try it here today, and see what happens.
But yeah. So the context for this is, you’ve got. I mean, we have so many ways to try to get into stories, into the argument that we wanna make when we’re writing copy.
Lots of different things that you can do but sometimes when it comes down to it and you’re actually writing the page or writing the email, I find that things can feel boring and repetitive pretty fast, not for your right not for your reader necessarily, but for you as a copywriter, I mean, we do data driven things and use better practices and frameworks, etcetera, but it can be tedious sometimes when it’s like a rule of three. So you’re always hitting three points in a row and it’s just like, kinda wanna break out of it. So that’s how I feel about it. The longer you write copy, the more likely you are to feel that way too.
If if this isn’t resonating, stick around. It’s going to eventually. So I like finding and identifying, and I’m sure you do too, identifying little new ways to attack parts of pages in particular. So what I’m gonna show you today is from a long form sales page, I first saw it on someone else’s long form sales page.
I wanna say a bazillion years ago, but it could have been last year. It all blends into one now. And I was really I was really interested it. So I kinda broke it apart and tried to reverse engineer what they were doing.
Tried it in a sales email for our freelancing school, promotion over the Black Friday weekend.
And, yeah, I’m feeling kinda cool about how it could be an unlock for you when you’re stuck. So, I’m going to share Just half a second while I choose the right one.
Okay.
Cool. So you should be seeing my iPad now.
Oh, are you?
Yeah.
Fancy.
I’ve just never shared my iPad before. So, but this is where we’re going to be working today. So This is an example of the opening of that that sales page that we’re working on for copy school pro. So you set up a big promise, like big.
The bigger, the better, and it doesn’t have to be a promise necessarily as in we promise you’ll get this. But something that’s really going to grab their tension. So really thinking about your audience and what they’re trying, what they most want. And that’s where on the worksheet, we have the, what’s really good about this is I can use three monitors now, which is cool.
We’ve got good outcome and then a high class problem. So we often talk about the good outcomes that people have. And these are good outcomes. These here are good outcomes that you might be looking for.
Right? It’s not a promise because it’s in the first person in quotation marks, which, of course, as anybody who has taken any of my training knows, unless I feel like I’m saying it all the time, but maybe I’m not, first person headlines in quotation marks are my favorite across the board. So how I, big thing, big thing, big thing, ending with the big thing, and then and then overcoming an objection right here.
But don’t you need a lot of money that, etcetera. So with the fifty thousand dollar ad budget, which is basically nothing. Okay. So we’re capturing their attention.
I’m not this doesn’t mean it’s ADA. I know as soon as I hear its attention, doesn’t mean it’s ADA. It might be though. But we’re gonna break it really fast.
So don’t try to look too hard for a framework here yet. Okay. Then we get into kind of something a little bit old school. So that is this.
Step one is opening up this idea that there will be something that follows later, a step two. So a small, not curiosity gap, but like an open loop. Right? There’s more to come.
This is just the first step, even if you forget that later. The point is not that you’re waiting around for step two, but it’s an interesting way to start, opening up that attention into something more kind of like a little more intrigue.
Re time, really old school. You don’t have to do any of this stuff for the framework that I’m teaching you or the cell that I’m teaching you today to work. I’m just walking you through kind of the decisions that were made here.
From the desk of, again, old school. I do like old school, founder of copy hackers, grader of copy school, inventor of conversion copywriting, and this is an important thing, mother of kittens, just because what we’re about to get into, we need to set a tone. So far, the tone is kind of bro y. Right? Like, look at all the, you know, money you can make and crap like that. And that can feel a little bit weird.
The tone can be a little bit. We have to make what I’m trying to do here is set it up so that we can have a little bit of fun going forward because this framework, as I’ve used it, has been about tapping into, like, a little bit of fun. The high class problem cell is, like, we’re going to talk about some high class problems And if you make it sound like a problem, that’s not gonna work. Right? Like, that’s the bad thing we don’t want to do.
Okay. So I’m just gonna pop over to the next one. So then we get into the next part of the page.
So we set set up this big cool thing that you can do. Oh, Sorry here. Let me just go back to this. So it opens with so I’m guessing this isn’t the first time you’ve landed on this isn’t the first page you’ve landed on with big promises and enticing numbers.
And I’ll get to that in a second, but let me ask you a question. Do you actually want to? And this really means you could have put almost anything before this part. So I’ll get to that in a second is like, again, you could have done anything before that.
Accept what follows here in these bullets that are about to follow down here is we’re basically building on that cool outcome. So let’s say your cool outcome that you’re trying to hook somebody with is you’re gonna land a thousand customers in a month. You’re gonna land a thousand thousand dollar customers in a month. Really big, really desirable thing that they want that would, attract their attention.
And then from there, we’re going to find that less desirable outcome of that thing, the high class problem. So again, it could be anything to open.
But we want the bullets that follow the good outcomes and then the high class problems, to speak to that thing that just hooked them. So we have, and I’ll get to that in a second, but let me ask you a question. Do you actually want to? Then we have good outcome, Deliver World class copy.
Number one thing. It’s gonna be short in, like, actual length because we’re trying to pull them in. So a short bullet most of the sentences are short at this point. As you can see, they all end here.
Make lots of money for your clients or team and also for yourself good outcome. Cool. And now we start getting into the high class problems associated with those good outcomes, and we spend more time on them because we’re having more fun with it. We’re just kind of like enjoying our time talking to our prospect about the things they want being frankly as we’re about to see similar to the things that, we want.
So do you actually want to have super smart people ping you late at night when they’ve needed, when they need to crack a conversion problem when you become their go to copywriter? That’s a high class problem. You just got a ping in the middle of the night, but it’s pretty solid because someone cool is asking you for help and they trust you a lot. Do you really want to?
Do you actually want to go through life with a sense of guilt that everything is falling into your lap and you haven’t had to toil in the coal mine or perform open heart surgery after building years of schooling to get it? Wanna get so good at selling products that jealous people begin whispering about you and you have to start hanging out with a whole new crew of high achieving nerds? These are high class problems. And the reality is your prospect should want them.
Right? So then we say great. Then you and I want the same things, and then you continue on telling the rest of the story and still building on the stuff that you did. Although I can’t help you with another high class problem, which is the anxiety that overachievement brings or an outcome of a high class problem recommend a marriage counselor for when you spend half your summer texting with a network of smart people who’ve sought you and your genius out.
I can do these things, and then you get into what those things are, and that’s what we’re really here to talk about. But you’re capturing their tension with this like unexpected outcome.
And it’s not just the usual good news, good news, good news, life is always gonna get better as you get better and the levels are higher. Life is like way better. There’s real problems that are gonna come with it, but we’re not positioning them as problem problems. Just as a high class problem. Does this make sense?
Can you imagine how you might use this in your work?
Potentially? Okay. Cool.
So I’ll stop sharing that part and then just quickly walk through the worksheet.
So that you’ve got it. Okay. So the high class problems sell, as always, the worksheet and lesson will help you find a new way into writing about comes so that new way in particularly if you’re bored, but also if you just wanna try something else. Write sales emails or sales pages with that What you wanna do is list out your good outcomes and then the high class problem that comes with it. And this is the framework effectively, bit of a template for you to use. Cool.
Have what you need to use it. Alright. I’m not gonna make you. We can go through and do an exercise if you’d like to try it out. Otherwise, we can just kind of hop into question time or talking time.
Good talking time. Does anybody have any questions they wanna bring to the table today?
Everyone’s quiet.
Do you wanna do this as an exercise?
Go right for something? Okay. I think that’s a good use of time. So what I would love for you to do if you have a productized service, if you have a package of some kind, anything that you already have pre written copy for. So ideally not for a new campaign or something.
Anything that you might have on your site today or that you wish you had on your site today?
I would like you to take the next ten minutes to come up with the good outcomes and the high class problems and then try to fill this part in.
Doable?
Okay. Cool. I’m gonna stop sharing.
And then be sure to come off mute if you have any questions as going through it, and we’ll be back in ten minutes.
Joe, can I ask a quick question?
Love it. Yes.
I’m really I really struggle with ten saying. Right? It’s just my thing.
Like, am I am I writing it, like, in the future terms as or, like, am I writing it as if it’s happening or so it’s do you actually want to in the future?
Yes. So do you actually want to but it’s still written in the present tense. Deliver, not will deliver. So deliver world class copy. Do you actually want to And then it’ll just follow in, I guess, the imperative, really, because it’s just two. Does that make sense?
Yeah. It’s just my noob thing. Like, this is why I can’t write fiction because I struggle with Ted’s sake. That no.
That’s like Latin. Did you take Latin in school?
No.
Oh, okay. That messed me up for some things. So when I when people struggle with these things, I’m like, oh, you probably took Latin. So yeah, this is just like, do you actually want to, and then these are all just present tense. Do you want to have a call that sort of thing. Right? Just happening right now.
Yeah. Okay. Thanks, Jay. Sure.
Alright. Should we talk about that’s how to go?
Any luck?
Did it suck? Was it awesome? Is it hard? Did you get anywhere?
That was fun. I liked it.
Okay. What’d you work on, Abby?
I did for my day one evergreen package.
And, yeah, what I like about it is because, I find myself, like, using the same kind of messaging it with different clients like this kind of like, you can make more money. You can make six figures, and it’s starting to feel, like, quite stale. So I like the the high problem approach is a farmer around that, and I feel like it really boosts credibility because you’re not just saying, like, this is how awesome, like, life is. It’s like. Yeah. Yeah, take them out. So, yeah, I really enjoyed it.
Okay. Cool. That’s wicked. That’s how I feel about it too. Like, it’s just a more interesting way to position of good outcome?
Yeah. Yeah. Cool. Everybody else needs them any anything that didn’t feel that good or, like, you’re not it’s not clicking.
It wouldn’t work for you maybe.
I like that it’s very fresh, but it feels a little bit it feels a little bit exaggerated to me.
It feels a little bit Oh, yeah.
It’s on the sales. Page.
It’s gonna be a little. I hear you there. So what would you what how would you modify it?
Any idea?
Well, I mean, the the goals that I have are are more immediate goals. But the tone feels a little bit of still feels a little bit much even though the actual things I’m writing about are realistic.
Okay. Can you read yours and just share so we can hear what that sounds like?
Yeah. So I am looking at the, the service page I have for, PVC.
So Google Landing Pages and, social ads. So I wrote do you actually want to watch your pipeline fill up with qualified leads effortlessly?
Capture all of the great top of funnel demand your social media. Is generating, become so efficient at attracting new leads that AEs are so overwhelmed with demos that they tell you to slow down the campaign so they can focus on the lead they have and attract so many good opportunities that you actually cringe when influencers cry about pmax ridiculously broad, broad campaigns, and Google’s ever changing algorithm on LinkedIn over and over again.
But the tone, the tone still feels off to me even though those are like very realistic. Things.
Okay. What feels off to you? I guess I wonder as, like, for me, I I heard it and I was like, cool. That sounds dope. That sounds like Yeah. Who wouldn’t react well to that?
Some won’t. Some won’t. But usually, those are the people who are just like I I won’t I won’t think about those ones as much as the people who are like, yeah, I’d like to have that problem, you know, and you’re like really getting there, but how did everybody else feel when you were hearing it?
Any notes for Naomi?
I thought it was really cool. I liked it. Yeah. I didn’t feel like the tone was off. I mean, obviously, I don’t know what you’re going for, like, generally with your tone, but, yeah, I thought it was cool.
Okay. Yeah.
I didn’t feel like the tone pull up either, but yeah, again, same as Abby, but the tone didn’t seem like off to me for off footing.
And I know it can feel like a certain audience, your audience, Naomi, wouldn’t respond well to that, and you may absolutely be right. I would just be curious to test it out, give it a shot, see if they do.
Yeah.
Cool. Awesome. Anyone else wanna share?
Yeah. I’ll share mine. I’ll be. I’ll be able to get feedback on it. Okay. Cool.
It’s a bit it’s obviously a bad fish drop. Okay.
But let me ask you a question. Do you actually want to wake up to sales every day, automate your entire sales process? Miss out on the I mean, Rausch, you usually get when you get a sales notification because it happens so darn frequently that the sensible thing to do is to turn stripe notifications off altogether.
Stop having those indulgent. Ugh, it’s just so stressful conversations with fellow course creators because you’ve hopped off the live launch roller coaster and are now making launch size revenue while on vacation.
Having awkward tail between your legs conversation with your SSO when they ask why you spent twenty k on ads this month and you have to loan that you turned that twenty k into two hundred and twenty k, and now you’d like to buy a vacation rental five minutes down the road from the end loss.
It’s fun. That’s fun. Those are some high class problems to have to have that awkward conversation anyway.
I just can’t relate to the last point about moving close to your in laws. But other than that, it was so infuriating that you’re that good at writing copy that quickly, which I always tell you that.
That’s awesome. Yeah. It really does it was what I liked was. It was so great about qualifying who she’s speaking to. It’s ridiculous.
I mean, if you can’t relate to that, you’re gone and Yeah.
It’s a good side effect. Right? Like, all of these other outcomes of that. That’s really a really good point.
Yeah. Thanks, Jessica.
And you can tell you had fun writing it. It doesn’t sound like it was a slog or you, like, it gets I think it’s exciting. Yeah.
Yeah.
I think that it’s, like, it’s a fun framework to use. It’s, like, nice to to deviate from, like, the usual, like, I just always use PAS.
So Yes. Same. Yeah. Cool. Anyone else wanna share? Jessica?
Yeah. Let me follow Abby.
Jessica.
No. I honestly I mean, I could It was for my seasonal sale thing, which I think you know I’m fleshing out to turn from a what used to be a productized service like thing to a signature.
So I and actually I get I don’t know if this is I think where I struggle is the whole dream state because I feel like I haven’t confirmed this desire for a e commerce client yet. That they really see the connection between. No. No. You can really double your, you can increase your sales for your seasonal sale. But at the same time, you can be creating these long term relationships.
And so it kind of I think that’s where I struggle. So, I mean, I can read you parts of it, but it you know, it’s nowhere near what Abby’s is and it’s partial as per usual with me. Jessica.
Read the whole m thing.
We wanna hear get to that.
Do you actually want to double your next seasonal sale revenue? See a massive increase in LTV over the next? Whatever months, clear out your inventory and have to work quickly with your team to figure shit out. Provide on-site therapy because your team dressing out and worried they can’t get orders out on time, which will inevitably lead to unhappy customers.
And that’s as far as I got.
Cool.
Took a little extra negative on the last one there. It wouldn’t pull back on that one a bit, but no. It was good.
It’s yeah. Just make sure it stays a high class problem. Like Okay. Well, yeah. Like, my diamond shoes are too tight. That’s gotta be the effect. Right?
So yeah.
Okay.
Cool. Cool. Love it. Jessica, you did that so fast. Really?
Oh, thank you. I’m always asking I’m begging Abby for tutorials on how to be fast. That’s what I wanna know.
You just did it.
Nice.
Nice. Cool. Anyone else?
I won’t put you on the spot by calling on you, but I’m probably looking at you.
No one.
Alright. Alright, Katie. Welcome to the crew. You just missed the the tutorial there, but you’ll get the replay after. So I think it I think we had fun with it.
So yeah. Now, if anybody has any questions or wants to talk shop, what are you going through right now? What should you be working on that you’re not that we can help, like, unlock? Jillian.
Okay. I have well, I’ll start with a win. It’s not a money win. I guess I shared that in Slack recently, but my current win is that, I’ve been severely low in iron for like my whole life and didn’t know it.
So I was like this year I’ve been like fainting and like feeling really dizzy and I’m finally back a normal iron level. So it means I can exercise again, which is life changing. So I wasn’t really able to exercise this past year. But it really helps with, like, energy and productivity.
And it’s really Yes. Exciting. So I was going to use it in Doing a lot of stuff.
Congrats. That’s amazing. Yes.
So that’s why I win.
Coming with a little more energy.
Huge. Energy is everything. Yes.
Everything. Yeah.
So on that note, my question is maybe a bit unwieldy, but as I mentioned, I’m like I was going through your training again from a couple weeks ago.
Started watching Shane’s training.
And I’m thinking about, like, the brand also reading PenX is easier than two x, and so I just feel like I have a lot of ideas. Swirling and kinda wanted to like throw them out there and just like get some thoughts.
So I’m focusing on pricing pages, which is a new, you know, I haven’t worked in SaaS that much. I worked with a lot of different companies on websites, a little bit of SaaS that like kind of across the board. So I’m trying to figure out how to balance, like, my current client, and so I do websites with who are not SaaS primarily, and still have, like, my website is geared towards that. I kinda wanna put up a different website so that I can still serve my current customers in the meantime and not be like out money and just, you know, diving into this new thing. Yeah. So the idea that I have is, like, I know you said the brand really starts with, like, your opinion and your viewpoint, which I feel like I’m still developing, but I have, like, a general idea since no one’s really talking about pricing pages yet, which is that like everyone’s kinda missing the point. Of the pricing page, like, they’re all doing it wrong, basically.
And that’s, like, very general. There’s more that goes into it, but the the name that I have or the idea for, like, a book and a podcast and maybe, like, my site, I’m wondering if they can all be the same, is, like, the pricing point. I’m talking about how I don’t know if that’s, like, even a good title or not, but that’s the idea that I’ve been working with. Okay.
Just like, yeah, talking about how everyone’s missing the point, and like they’re all treating it like, you know, they’re putting so much time into their other pages and optimizing, and then they get to the pricing point and it’s just like they get to the pricing page and everything just deflates. Like, that’s the point of the sale, and it’s like, you know, very matter of fact. Here’s the even big brands, like even huge companies they look at are doing this. I think they’re all kinda dropping the ball at that point.
When it should be like the height of excitement value and, like, it’s the most critical point. Yeah. Absolutely. I know it’s a big I’m like rambling now, but, like, I’m just wondering if, like, Should I go in this direction? Because I’m, like, wanting to start doing this stuff, but I just, like, wanna know if that makes sense if it’s, like, on the right track to start with.
Okay.
I’ll jump in first and anybody who would like to add anything.
I’m so happy that you’re doing this, Jillian. Like, I know I’ve expressed that to you, but men, there’s nothing but room out there for this. And it’s it’s like, that’s it’s the money page. Right? Like, it seems like such an easy sell once you start raising awareness for the problem.
Sounds like you understand what your point of view is. I know you said it’s developing, but it’s like y’all are doing it wrong. Like, that’s a good place to start. Right?
Especially since it’s, like such a blue ocean still. There’s not that much competition out there. So I think it’s safe to go with something big like you’re doing it all wrong. Like, full stop.
That’s it. Like, you’re I’m you’re gonna need a lot of help, and I can help you with that. It leaves a lot of room for you to have thought leadership, and to say contrary in things or to, like, make them aware of things that they hadn’t had any clue about, which is always good for, you know, likes on so and comments and things like that. So the pricing point, how did you get to that name?
I don’t know. How do we get to anything?
There. I think it like came to me first. I also thought the URL was available. Also it kind of like ties into this whole thing of like like maybe I can say what the point is. Like, everyone’s missing the point. Like, they think the point is this, but the point is really this.
And also, like, Yeah. I don’t know. That was kind of the the main. And it seemed like kinda short and Yes. It’s not gonna be a subhead.
Like, if it was a book, there’d be like a subhead of I don’t know what that is yet, but Yep.
Totally agree. Yeah.
Yeah.
I think great. And it does, like Jessica chatted out.
Leaves a lot of room for expansion.
Yeah, and you can speak to value, like, what the actual point of pricing is. Right? And those are bigger conversations that are really intriguing. Yeah.
Everyone loves it.
Yeah.
Who else wants to share thoughts with Jillian?
Can I can I offer a, perspective? Sure.
When it comes to SAS, you should keep in mind that there are a lot of very complicated SaaS products that don’t have a pricing page because a lot of that happens in sales negotiation.
Because a lot of times they have to customize the software to fit the solution.
And it doesn’t necessarily have to be like a fifty thousand dollar software product. It happens at lower pricing points too, and a lot of companies choose not to put pricing anywhere on the website because either they’ve tested it or they believe that adding the pricing will increase the, or will reduce conversion rate, regardless of whether that’s true or not. That’s what a lot of companies think. And it may be true on desktop versus mobile or the reverse.
So I would make I think that it would be worth while to expand the conversation, they use because they they usually have a plans page that just doesn’t have pricing on it and it goes through like what you would get with the enterprise suite versus the mid tier versus the small, mini business tier. So I would make sure to not leave them out of the conversation.
Because there are a lot of companies that fit into that category, and your point can still be relevant. It would just have to be adapted to a much more business mindset.
Well, and I think that that’s a fair point. I think it does speak to the need to just identify who that audience is.
I think the SaaS that you’re talking about, Jillian, are people who have Who have.
Have a debt that says pricing in the nav of which there are bajillion so versus people who have sales teams. So we’re talking more people who are product led growth and are likely to have pricing pages at some point that they, and usually, visitor facing ones, and then behind the scenes.
Post use post activation ones. Yeah. Is that accurate, Jillian?
Yeah. That makes that makes sense. But, yeah, it’s a great point, Naomi.
Thanks for thanks for Yeah.
There’s a huge market. SaaS is enormous, obviously.
So it’s just really identifying. Okay. These are although it can be useful to get the enterprises that don’t have pricing pages, it’s just like anybody who doesn’t have copy. It’s really I can’t do much for you.
Like, you’re gonna need to believe in copy or else. It’s like, I can’t sell you copy school, and you can’t sell a person without a pricing page. Pricing page insights. So cool.
Yeah. Awesome. Okay. Anybody else wanna share?
With Jillian or feedback on what Jillian’s working on.
Nope. Awesome.
Jillian, you feeling good?
Yeah. I love that.
It’s like a book cover.
Yeah. And it gives it fine to have, like, you know, a, like, a book, like, if it was a book and a podcast, and, like, even the site, like, just have it all have the same name, like, even where I’m selling my services, keep the same name for everything.
That’s I mean, g n Claire did that with forget the funnel. Yeah. Everything is forget the funnel.
And I mean, juries out. It’s they’re doing, like, a bad ass business. So I would say it’s probably, like, a good Studiesing that story brand, same thing.
Mhmm.
Yeah. So probably okay. A thing to overthink at least.
Okay. I well, I got the URL for it, so I think it’ll just, like, start and I can keep my current site, like, with my current customers.
And kind of start doing the new thing at the new place.
Yeah. Totally. Totally. Cool.
Oh, thanks everyone.
Thanks. Thanks for sharing a nice win.
Excellent. Life changing.
I mean, energy for real though. Like, I have a new energy going with some life changes that I’ve made too, and it’s like energy. It’s a good thing. It changes everything. So that’s cool.
Anybody else wanna share what they’re working on or going through or struggles? Esther Grace.
Hey. Can everyone hear me?
Yep.
Okay. Awesome. So a win. I shared this in channel already, but copy hack is closed. Still excited about that.
Well done.
Thank you. And okay. So I need help with lead generation.
So I’ve nailed down my ideal clients, my customer avatar, all of that.
My offer, even a bit of the delivery system, But right now, I really just want to get on more sales calls.
So I realized last week that I love sales calls. So I did resales calls in the past two weeks. And just those three made me feel so energized about my business. I’m like, this is awesome.
Like, I love talking to these people and selling them on what I on what I do. So where I am right now is I’m also, like, couple of us here. I’m also reading ten x is easier than two x. So I’m not creating any plans to just gradually increase revenue from year to year.
Like, this was one of the thing, Joe, I think you talked about during the CSP info session. About want to be a copywriter who’s gradually increasing revenue from year to year and then in five, ten years before you hit, like, five hundred k. You want to be the one that just ten x is essentially. So that’s kind of where my mindset is now.
It’s more of how do I get this new offer, this new system that I’m building to generate one m in revenue in the next twelve months. And I actually ran the numbers, and I realized it’s actually very possible.
Okay.
It would just take, like, two clients with a high retainer fee and a performance based assistance.
It’s email marketing, so I can do performance basis as well and track everything. So it would literally say two clients if I was going to work on it solo. But if I was building a small team, then I can take on even more. So just running those numbers made me realize how possible it is for me. And so now it’s just like, okay. How do I get on those sales calls to book those two major clients that are going to bring in the revenue.
So what are you doing for lead gen right now? What’s top on your list?
So right now, I’ve been doing a lot of warm outreach. So just people I know asking for referrals, The the that has been my most active lead gen method. So it’s like being in groups, responding to messages, networking, pretty much.
Thought about cold outreach because I’m also still doing my authority building, like, systems. I’m still doing all of that, but I’m like, okay. I still want to get those leads, like, in the next one thirty days, thirty, sixty days. So I’m trying to do some more active, outreach methods as well. So that’s pretty much where I am.
Okay. So how many people are you reaching out to? A day for the warm leads. Let’s pause cold. We’ll ask that next, but warm leads, how many a day?
About two a day. K.
Do you think that’s enough?
About ten people.
Yeah.
Yeah. And so it’s a numbers game. Right? Like, There’s the two. There’s several ways you can go about this. One part is authority building stuff with content that you put out there all the time and then bigger content, and that can feel like a long game. It doesn’t have to be, but it also is a long game too.
Then we’re talking warm leads and cold outreach. So outreach to warm and outreach to cold. It’s good to do both.
But the more you have to do a lot of Right? Like, this is you’re reaching out to people, and you have to hit them right and at the right moment. So It’s a numbers game. So if you’re just doing two a day, what’s stopping you from doing twenty a day?
Oh, so the warm outreach, I just don’t know that many people.
That’s what you think. You don’t know that many people. But I would say really, like, think through everybody that you know and that they know. And I know that can feel like, oh, aren’t I getting in people’s way? I mean, you’re an entrepreneur and this is part of the job. If if your goal is get more leads in because you wanna get to a million dollars a year.
You have got to earn what you want, and that’s how you earn it. It’s hard. It’s hard, but you pick up the phone or you send the email, and but you have to do a lot of it, like, a lot a lot.
Like, an uncomfortable amount. And this is where some people, when they have, like, partners, and they’re both invested in it. That can, like, you spread the job out across two people, which is why a lot of people end up building companies together because it’s a lot of quantity, quantity, quantity, and then there’s the cold outreach. And it’s a doable thing.
People do it all the time. Don’t do it. That’s because I didn’t have to do it. But if I had to do it, it would be a matter of, like, go a hundred a day.
And this is like figure out, you’ve said you’ve you’ve run the numbers. So if What’s your close rate right now? Do you happen to know what it is when you get someone on a call? How many people close out of ten?
So I haven’t had that many sales calls.
That’s the problem with Okay.
Yeah. That was right. Yeah.
So getting in leads, so you wanna make sure that you’re getting these leads into a sales process that isn’t just going to, like, burn up all of these people that you spoke with. But you’re energized about them when you actually get to talk to them and have that sales call.
Make sure you’re running that right. So we have that Huka, sales call training this Wednesday, attend it. Take notes. It’s smart.
And it’s an hour to fucking nail this stuff. So attend that.
And then it’s if you’re gonna do leads, cold outreach and warm, the numbers game, get up every morning, put it in your calendar, do it when you have energy, do the hard thing, personalize the cold stuff, obvious we’ve got that training in copy school dot copy hackers dot com.
But it’s it’s an because it’s a numbers game, if you get one and one hundred people to hop on a call with you.
You gotta, like, that’s why you have to do. A hundred of them a day. You can’t do two a day. It’s not gonna lead to anything except for frustration.
And you’re like, nothing works. No. It it can work, but it’s you have to do Does that make sense? So what I would like you to do is put together, like, a list of warm outreach and cold that you can do, like, give yourself a a to do list of every single day.
I’m going to reach out to five people I know and fifty people I don’t know every morning without fail. And if you can get in that habit, which you have to get. This is your job. You have to get in that habit.
Then you can start to see the needle move, and then you’ll be more inspired to go like, okay. Well, if I’m doing fifty cold outreach, cold attempts a day, And it’s bringing in four people.
If I double it to a hundred, now I’ve got eight, and that’s a lot better to deal with, and you’re gonna get so much better at cold outreach that you can outsource it to a VA because you’ll have it nailed down what to say, how to say it, how to get people onto that call, how to get them to show up, Like, all these reps, all this practice work is the stuff that’ll get you there. But two reps, and you expect you’re gonna, like, build muscle, I lifted the weight twice.
It’s gonna take a little more than that. But you’re doing it. Just do more of it.
Yeah.
And would you see those are the, like, two main, like, lead gen strategies? Or is there anything I’m missing besides those two of an authority?
Oh, yeah.
No. There’s more. It depends if you have money to spend. If you’ve got money to spend, there’s lots of other things you can do. And it doesn’t have to be a lot, but you have to have, like, fifty bucks a day to spend boost things to hire people to do the work for you, stuff like that. I would say start there. Start getting traction.
There. Your immediate network is the place to go first. The people you know that you’re just not thinking of how to really go after them, and then it’s follow-up. As well without saying the word follow-up.
Like, it’s it’s, hey, I talked to my cousin who has a skin care who works at a skin care company. I talked to her one time about it. Okay. Well, now you have to go back and talk to her again.
And again, and wear her down. She’s your cousin. She’s gotta give you work, and that’s just the way it is.
But really it’s like quantity.
More and more and more if you’re still trying to build up leads. If you had and I sit and still do all your authority building stuff as to grace, you’re, like, all of these things work together. Have you read hundred million dollar leads by Hormoza?
That’s next on my list. Yeah.
I was planning to read It’s really practical, like super practical.
And it comes with a bit of a course as well. So check that out, but it really will come down to quantity. Yeah. Cool. Anybody got any notes? For Esther Grace based on what you have done to get leads.
In person networking, going to things. But, like, every single thing you do, you need to do intentionally. Like, I know people who have gone to networking events and they kinda just stand at a table.
It’s like, no. No. No. No. No. You have to work it. You gotta, like, get in there and say hi.
And like, have a pitch ready to go, like, be able to open. So there’s opening and then there’s closing. Right? And so a lot of people suck at the open part.
Maybe you’re okay with closing, but all we’re talking about to get leads is like constantly opening.
So being able to go to a networking event event that’s possible and and do the open. Be ready to start asking questions about their business and Sounds like you’re working on x, y, or z. I do that too. Do you think would it make sense for us to have a talk about this?
Like, should we book a call? Like, be ready to to get moving on something, not just like, oh, cool. And, like, falling into the friend zone, which can happen a lot. So just, like, everything you do, be intentional about what you’re gonna do with it.
Katie also said the five day five k challenge. Totally. It’s, it’s still available.
Yes. So take that too, but don’t just do it once a month. Do it every five days. Yeah. Cool.
Jessica, do you wanna say that out loud?
I was just gonna say Abby wrote a blog post and did a tutorial on utilizing Facebook groups And I know she, of course, has had huge success with it, but I know other people have too applying what she taught. So I don’t know if where your audience is, but can’t hurt.
Mhmm. Yeah. Absolutely.
Love it.
I think I’ve read the post op yet.
I think I told you about it.
Yeah. Yeah. There’s the her tutorial is, pinned to the top of our YouTube channel right now over on. On YouTube. So check it out.
It’s great. Perfect. Okay. Good luck, Esther Grace. Set a goal too. How many warm, how many cold, you’re gonna do a day, and how many you need to get in booked calls every week.
And then post, follow-up in slack when you get those wins, just let people know, like, and my goal was four bookings this week, and I got five. And, like, make that happen. You can. Cool.
Anybody else have anything else? Thanks, Esther Grace. Any questions or anything you wanna share with others?
Hi. One question. Yeah.
Well, I have lots of questions, but, I will start with the most relevant one. So I was approached by a, sorry, I spoke in an event, about a few weeks ago. And so afterwards I was approached by a marketing agency, and it seemed I really feel like marketing agencies are an ideal source, an ideal client because They’re focused specifically on demand gen. They don’t have to answer to a CMO or to upper leadership quite in the same way that somebody who works in house would.
And they’re very data driven. And they tend not to be creatives. So they tend not to provide as much pushback, as somebody who works in house. So anyway, I had a call with the, with a guy again today, and we agreed on a to start with, like, a social ad, for more top of funnel work.
And what I ended up doing this time around, which is different than what I did last time around, last time around, I sold a company just like a bank of ours. And this time, I gave him a pricing page and I said, okay, a set of ads is this much, and a landing page is this much, And then so I’m gonna send him a proposal. We’ll sign the proposal, and then he can just add whatever he needs as he goes, and then at the end of the month, I’ll send the invoice to HR to accounts receivable, and then I’ll be able to bill them. But I’m wondering there’s anything I because I feel like this is such an ideal client, if there’s something I’m missing out on that I could be doing to make it easier for them or to increase the amount that they would get from me from the beginning and that initial conversation.
Whether that’s like, should I expect them to say, oh, well, you should get at least this amount, to increase the amount that they would get from me, or would that be a little bit too aggressive because they sort of get projects rolling in as they come? I’m not sure exactly.
What they’re working on, it could be a little bit too demanding for them right at the outset. So I’m wondering if there’s something I’m missing out on that I should have done and could do hopefully next time.
Yeah. Cool. Who’s working with agencies? Who has been through what Naomi’s going through? Nobody subcontracts?
I used to, but I’ve just always do it on a day. Right? So I can’t I don’t really know how to haven’t got anything to give. I’m afraid.
So what did you do? Why did you choose to do a day rate or why did they like a day rate? What was the reasoning there?
Well, actually, now that I think about it, I don’t think I told them it was a date. Right? I think I just priced it in my mind. It was, like, lead gen like, I’ve done a few. I did for a lead gen funnel.
Oh, like a lead gen agency, like, a few emails and stuff for a, SaaS company. So I’d yeah. I was like, oh, I’ll just it was always gonna be, like, fifteen hundred or whatever, for the emails. But in my head, I was like, okay. I’m booking myself for VIP to do those. And then I did the same thing with, like, course agency as well.
But, yeah, that’s I mean, that’s just because at the time, I really liked the IP days.
Yeah. Okay. That’s fair. But they responded well to it as a day rate. Did you did they ever know it was a day rate? Did you tell them that?
I don’t even think so. I just, like, they just didn’t really seem to care. They were just like, okay, like, we need you to do this. What does it cost? And that was kind of it.
Yeah. Okay.
But, like, every time they need like, did you work with them multiple times? And every time they needed you, they booked a day rate.
No. They just said, can you do these, emails or whatever? And I was like, yeah, sure. And then booked myself in as, like, a day and build them the same.
So I was just kinda like, if I I would always say yes. I was just at a time in my life where if I was, I would be happy to give up a Sunday for, like, the extra money. So I’ll just be like, sure. Yeah.
I’ll do it.
Yeah. Okay. Yeah. I’m wondering about I’ll go ahead, Naomi.
The difference in these kind of agencies are specifically working on Google and social. They’re demand gen agencies, or or it’s usually either Google, or Google and social or LinkedIn.
So it could be like the ads aren’t working. It’s time to refresh the or we want to start a new campaign for this specific persona, or we have a new ABM approach that we want to do, and so we need copy but they don’t necessarily know when they’re gonna need those ads or when they’re gonna want to improve the landing page because it depends on how the campaign performs. And so there’s a level of unpredictability, and which is good to have work rolling in. Like a lot for most of my clients, I’ll have work coming in on a rolling basis.
And I think that having something that’s not connected to ours is definitely more efficient, but I I don’t think that possible to be efficient to the point where I can say like, okay, I can do this within a day.
Yeah. No. I mean, I know, like, some summer, she used to do, like, credits. I think, like, someone was talking about this in Slack today, but, so she would have, like, kind of a menu of what each credit can buy, and then the credits roll over if they weren’t used in, like, the month. So it was kind of like a retainer y type thing.
So she’d get paid, like, every month they’d buy, like, two credits or whatever.
So they would have to commit to a certain number of credits?
Yeah. Yeah. But then they could rush. She would let them roll over So if they only used one, she’d be like, okay, that’s fine. We can use it next month. If next month, you have, like, more clients. So that kept the client happy, but also had that kind of security of a retainer for her.
Yeah. I mean, to me, it’s kind of tricky because every time you work for an agency and they have multiple clients, you have to learn new things about each client in order to write for them. Right? So it’s like you’re taking on a new client every time. Even if you redo and you work for the same client effectively a month later, whatever.
But it’s still it’s a lot of, like, learning time.
Have you experienced that Naomi?
That it is.
I’m, like, Yeah. This is the first agency that I’ve Oh, okay.
Okay. Cool. So and that’s where it’s tricky with credits. We had our credit based agency years ago called Snap that Leanna and James now have.
And it was it was good in some ways, but you do have to spend time thus spend a credit on, like, learning a thing. Like, what’s the what is this product?
And so that has to be baked in, and that’s where I really like the VIP day.
Because it’s like I can do all sorts of things. In that time. I can, like, and if it’s really important to them, I guess I’m just worried, Naomi when you say you, like, you would sell them a landing page.
It’s fine. It’s doable.
It’s, how are the margins though? Like, the reason that I rarely recommend sub tracing to an agency is you just don’t make as much money because they’re charging what you would charge, and now they have to make a profit on you. Yeah.
No. They’re they’re giving me work. They’re the client.
Yeah. But they’re an agency, a demand gen agency that pays that gets paid by their clients.
Yeah.
They’re an agency. Yes.
But I’m not doing the subcontracting contracting.
There’s subcontracting to them. They’re they’re so the client has the contract with them, and they have a contract with you.
Right. So I’m the subcontractor.
Yeah. So you’re the subcontractor. Exactly. Okay. And so every new contract down is, like, losing money losing money losing money lose.
So if you have a subcontract you’re gonna pay them half of what you would charge, and the agency is gonna pay half of what they’re gonna charge at best on a good day. Because they also have overhead and all sorts of other expenses. So if they’re charging it’s probably if it’s demand gen, their performance base, they’re on retainer with the client, it possibly getting a percentage of how things perform depending on who the client is. Okay?
So if they’re making, let’s say, they’re making, they’re billing their client ten thousand dollars a month for services.
They, as a business, need to make a profit to continue to exist.
So they’re trying to get three thousand dollars off that. That leaves them with seven thousand dollars a month to spend on resources for that client. They have their own people that they’re paying and all of the expenses that go along with shipping something out, taking someone to lunch, whatever that other crap is too. And then comes money for the subcontractor.
That’s you. So that’s where I hear subcontracting, or work for an agency as a subcontractor. And, I don’t love it because you have to really optimize your time because you’re not gonna be able to make that much. As much money as you could if you were direct to the client. If you were like, I can do that for you instead and here’s what I charge.
And so that’s it. So how can you if you’ve got three thousand dollars that you might make off them in a month for that one client, let’s say, what can you do to ensure that you are maximizing the amount of money you get for the time you put in. Obviously, it’s all it’s always our game.
And that’s where a VIP day sounds like really good. You could charge two thousand dollars. They can budget that in easily for their differing clients. And as they’re planning on what to do next month with their clients and new clients they take on, they’re like, okay.
Well, Naomi can write a landing page in a day. If you can. Naomi can do, analysis in a day. So we always have to book for every client every month.
We need Naomi two days for each client. So we’re going to budget in four thousand dollars when we’re estimating something with clients. Right now, you have to figure out what they’re estimating with clients right now because of their thinking and have you it sounds like you haven’t talked to them about what you’re what you cost or have you?
Yeah. Give them a pricing sheet.
Okay. So you what what does your pricing sheet? What do you have on it, Naomi? What does it say?
I have an add landing page web copy.
I think I added research can bring it up.
Yeah. It’s like a it’s like a menu.
Yeah.
I made it very simple because, I I figured selling hours was just not going to be sustainable so I Yeah.
Figured this would be a good solution, but I didn’t over complicate it.
Yeah. It’s good not over comp of course. That’s great. And a rate sheet can be a good thing to share.
But if the objective is to make good money off them, on an ongoing basis.
So what’s wrong do you think is broken with giving them the rate sheet right now? What’s not working there?
It’s I I would say it’s more that I would like a more long term commitment, where if it’s just going to be, if it’s going to be like five to ten thousand chat, three to five thousand dollars a month.
Like, that would be good to have it, like, rolling in to have them on retainer.
If it’s gonna be just like a few like a thousand dollars here, maybe a few hundred dollars there, then it’s not going to be efficient. Yeah. But if they’re a marketing agency, then they’re gonna do this on a long term basis. And because tech is in such a bad place right now, more and more and more companies are choosing to outsource a lot of their marketing. So it’s also just practical because they’re trying to cut down on people in house.
Yeah. Yeah. There’s that. So okay. So all you’re really looking to do is set up a retainer with your this agency and then make sure that you aren’t working non got for them. Like, you’re having good boundaries around your retainer. Is that right?
Yeah.
So make sure that the effort that I put in to learning about each company pays off in the long run by not having to acquire new clients.
That meaning that is a long term relationship that is worthwhile because it’s not just like a couple hundred dollars here and there.
Yeah. Totally it. So what’s stopping you from having a conversation with them or have you had that conversation? I think if you gave them a rate sheet, you probably haven’t had the conversation then about, here’s what I would love to get out of this relationship.
Here’s the problem that I’ll solve for you. All of them but here’s the only way that that could work and here’s how great it’ll be when it does work. So the here’s the only way that will work part is I have to learn about all of your clients. Like, that’s that’s real work.
It’s if you had a salesperson, they would have to learn about all of those clients too. So understanding that. And by the way, I’m your scalable online sales person. So I need to learn everything about them.
I need this these engagements to go on. And you also need these engagements to go on. You need, you know, all of the reasons that they don’t wanna just, like, swap in and out crappy freelancers and just, like, have somebody that they love etcetera, etcetera. So the whole conversation, and then you tell them that you want a need and they need.
You position it as what is the best solution for them, a retainer minimum of six months for each client. Is that what you think it is for each client?
So each client that they have, if they have five clients, you have five different retainers with them, or you have one big retainer that covers everything.
See, I think, yeah, I think it would be too aggressive to say that I have five retainers with each of your clients. That’s fair.
Yeah. So it’s like one pool that they get to draw from. For their various clients.
Mhmm. That’s what you want. Is that right? Like a like a bucket. You’re the bucket every week. Yeah.
Because when I went into they were like sort of sold on me. They were like, how do we start? And I thought what I was gonna do was like I’ll just have you pay via credit card for the first project, and then we’ll open up a proposal. But then he was like, oh, well, actually we’d rather just be paid by invoice because that’s how we just manage everything. And so now I was like, oh, well I’ll send you a proposal. And then I thought, like, oh, well, I should have had the conversation that I was expecting to have afterwards, because I thought that they were just gonna pay via credit card who were like, oh, we just want one ad.
But I wasn’t because I thought that that would be a good way in and then afterwards, I’d be like, oh, I’d love to build a more long term relationship with you, because I can’t say like, well, we just wanna have a long term relationship on the star. That’s a little bit.
A little bit much.
So Is it?
I guess I wonder why would it be? If they’re pre sold on you, Why would it be too much to say, like, cool y’all.
Here’s how I work. And then say it’s like, you’re an agency and really, like, help them understand why the best thing to do is put you on retainer.
Know you mentioned the word aggressive a couple times, but to me, it’s only aggressive if you’re, like, if your tone is aggressive about it. Otherwise, it’s just They have a problem to solve. And you know demand gen agencies have it’s constant, test everything, and they need they need you to come up with hundred add variations in a day. So there’s going to be just lots and lots and lots and lots and lots and lots.
There’s a big numbers game too. Right? So So if you know the demand for what you have is real, then you can solve that. Who else are they gonna hire who can do as good a job as you can. Yeah.
No. Like, they they they got that. They were they were convinced that I was their that I was their person. But also for my sake, like how do I price that?
How do I price in testing and landing pages and ads on a rolling basis with all of these other things and potentially add variations, and then maybe nothing because the campaign is working, Yeah. That’s why I didn’t push it right away. Like Yeah. We could figure that we should have a, like a trial almost.
Yeah. I’m I I I to me, it sounds like I don’t think that the trial is a necessary thing, but I wasn’t in the conversations you’re in, obviously.
To me, it sounds like, okay. You just need to protect your time, but give them a lot of things that they need. Typically, I have not seen and I don’t know if your experience is different. Naomi, but when a campaign is going well, nobody sits back.
Like, now we’re, like, it’s just more. Like, oh, it’s going great. We can do even more. Or let’s shift you over to new client now where the campaign isn’t going as well and where we need your resources over there.
So for me, I hear this If they’re a big enough agency that you think they actually have money to spend on you, if they have a real need for copywriting services, conversion copywriting in particular, if that’s what’s going on and they already like you, but you don’t want to sell your life to them. Of course not, but you wanna be able give them a menu of services without them having to go through and pick and choose one and, like, call you up for one ad at a time. You know, because that’s not how this works. Why not sell them?
Can you sell them?
I don’t know if it has to be a specific day or whatever whatever that looks like. But to me, why not charge x amount for a retainer? This is what it costs to hire you. Say this is what it costs to hire me. And that’s it. And if they’re, like, that’s too expensive, well, then one that you you probably should have, like, spent more time in the sales process to make it so that they understand the value you can bring or two, they might not have ever been a good fit to begin with.
But I wouldn’t worry that it’s too aggressive to say it’s five thousand bucks a month for a retainer to retain me. You’ll get x many hours with that or better for you to have, like, outputs that gives you either a package of a hundred ads for one cloud, whatever. Like, you figured that out because you had the conversation with them. But you say this is the amount five thousand, ten thousand, whatever it might be. And it’s a minimum of six months.
I I don’t know. Is is there you would be wrong with that?
You wouldn’t you would skip the trial entirely and say these are my for all agencies.
I don’t know what the trial solves.
Well, I mean, it also might be budgeting constraints on their side. Like, he may love me, but he had to get the green light from their CFO because the CFO needs to green light everything these days.
For sure.
So other ways until proven yourself.
And I I think like proving yourself is something that I wouldn’t say you should ever even let in the conversation.
Nobody nobody who has proven themselves ever again says I have to prove myself. So to me, it sounds like, oh, I need to prove myself, is the thing that you say when you know that that’s not that common to be able to prove yourself. So it’s kind of a signal. Don’t say. Robin from your vocab.
Prove me fine. He needs to accrue my value.
And I get it, like, to see the level to the rest of the team because he’s not in charge of the the bank account.
There are a totally. And there are other ways to get the CFO to sign off on things. Right? It’s not necessarily going to be a trial.
It could be hey, if once you lock in six months, you automatically get ten percent off for the entire six month thing, which I don’t love discounting, but CFOs love discounting. So if you’re trying to say, get that CFO picturing this person who’s just trying to make sure that profits are great. What’s the solution for them? A trial Could be it. Don’t get me wrong, Naomi. It could be a trial thing. I just don’t know that that’s that’s a chance for them to go.
Was she perfect?
And it’s like, well, no. Nobody would be.
Rather, hey, I’m badass. You already like work that I do, you already need the job done.
What’s, like, the only thing that’s really gotta move you forward is getting the CFO happy So here’s what we do. And if if you sign on for six months, you get ten percent. If you sign on for twelve months, you get fifteen percent off. And now the CFO has something to work with. And everybody knows you can cancel any time, and the the lawyers will cover the contract with, like, after thirty thirty days notice to to cancel the contract, etcetera.
Yeah, I don’t I considering I already agreed to a trial for this specific agency, it would make more sense to say like Okay, like, send time a, send time a proposal with just like the price list that I have, and then say, okay, work with that, and then like, see how that goes, and then say, look, I have a limited availability if you want to get me on the books, then you can either then hear the packages I have for agencies.
Otherwise I Can I see the guarantee availability?
Yeah.
Or should I, like, call them up tomorrow and be like, oh, actually I wanna change everything and No.
If you’re already down the path. What I just don’t wanna do is have you become a commodity for this agency. That’s all. It’s just I want everybody in this room to go into every call in a power position. That’s that’s it. Like, that’s where we I don’t.
I don’t think I’m a commodity.
I I Oh, no.
I just a menu list is a commodity. That’s the thing. So it requires that you have a good, context for it. That’s all. So Naomi, if you’re already down that path, Cool.
Really the is the question then if you’re doing this trial, how do you lock them into something that’s profitable for you? After the trial ends. Is that what we’re looking for?
Yes. For this one specifically.
Yeah.
And I I guess for all of them because, like, I I also would not wanna commit to a tend to a huge retainer without having any sense of what to expect from somebody who’s relatively new at running a business.
Yeah. Justin. Definitely. Yeah.
Is that okay? Go for it.
Yeah. So I’ve been, speaking with Adri Yedlyn, he’s been, like, sharing a bit of, like, Blair. Is pricing strategy, and I it’s just so curious to me. And I wonder if it could work here.
So basically, offering pricing tiers, but doing it by the likelihood of success. So you’ve got the so the first one is basically your, like, champagne popping kind of retainer. Like, it’s like ten hair month you’d be, like, over the moon if you got it, and they get, like, x, y, and zed in it. And then your middle one is the one that you’re happy that’s the one you’re going for, like, the five k and it includes, like, this amount of deliverables it’s capped here.
And then your like lowest likelihood of success, which is one that’s meant to be like the best value for your time. So like a VIP day or something that you can and I wonder if you could do something like that presented in them like that. And then for the trial, do, like, a month under the kind of care that they want. So rather than doing, like, a trial is, like, an or something, be like, okay.
You wanna go for this option. Let’s try it, see how it goes, see if we need to, like, increase scope or decreased scope. And then, yeah, it was just a a thought.
No. I think it’s I think it’s a great idea I would love, in theory, I love it, but measuring success.
Well, it’s not like to increase the likelihood of success.
You’re gonna do, like, way more voice of customer research.
You’re is gonna include a lot more of that stuff.
Whereas when I’m working for agencies, don’t do any of that. Like, I don’t do that great job, to be honest, because they don’t, you know, they’re not paying me, like, the amount to go and interview their customers. So I’m like, okay, I’ll do your sales agent like, I’ll do it in a day. Like, and I don’t think of it as, like, good sustainable income. I treat it like a cash injection, like, just those, you know, when it’s opportunity to get a bit a bit of extra cash. If you wanted to yeah.
What was that about Revshare?
No.
I I thought that you were saying, like, like, if they Oh, like, no.
No. No. No.
No. It then performs well then.
Yeah. Yeah. No. It’s just like this is what I’ll do too. If you want the maximum chance of success, we’re gonna go for the, like, all in option if you Yeah.
Not etcetera.
Yeah. That could be a good way to go. Have you read Naomi pricing creativity?
Blaren’s.
No. It’s it’s got he’s got a bunch of books. But that’s it’s good. It’s very helpful, for something like this.
Yeah. So you’ve got the trial.
It’s really hard to say how to come up with, but I love Abby your ideas there with, like, you I can give you the full service everything every month for every client, or I can you could buy the VIP day, one a month or something, but at least a VIP day can keep you locked in contained and people don’t expect that they can reach out to you anytime, whereas a block of hours, I could reach out to you for one hour hypothetically on a Thursday and expect you to get back to me. The problem with trials, just as a side note, trials are good for systems. If this was a system that you were selling to them, then the trial would prove out the system or not, but the work we do is so custom.
It’s so specific to what’s going on in the market with the audience with the product. The offer with medium, all of it. That it’s very difficult for a trial to perform because the work we do often doesn’t perform until you’ve had a few takes at it. And you were able to go like, oh, that hypothesis was wrong, but look where it led us.
And then you can go along and get better and better and better. And that where, like, the payoff is with a really good copyright. That’s why agencies that’s why the agency you’re talking to doesn’t sign up for month to month. Because that would that does it doesn’t work.
It doesn’t work until you’ve committed to doing something, and trying a whole bunch of different things. I know for certain that demand gen agencies don’t do month to month.
So any any good ones at least don’t. So That’s my only pause for you going forward with trials. If it’s a system, it’s easy not to trial out. If it’s a human engagement, it’s very hard to trial.
And maybe go for a VIP day.
As like the easiest way in and then from there, they can start to look in to bring you in on projects and other things.
Yeah.
That’s my take.
I’ve done a bunch of VIP days with, a couple agencies too, and I feel like it’s a good, like like what Joe said, you don’t want them to be like, oh, we did an hour here and there or two hours for this. It’s like, it’s a contained main time. And I’ve had an easy time, like, selling those.
Sorry.
My biggest concern with the IP days is really the creative component because so much of what in in more performance based mediums the design is such a big part of it that I really have to work very, very closely with the designer to make sure that they follow, like, conversion CRO principles and UX principles, the way that I would like them to.
So I’d be worried that the VIP day, like, oh, oops, the designer isn’t available. You have come back on Monday and finish up for us. So that’s that’s really my biggest concern with VIP Day. Do you have that issue?
I haven’t had that issue because I’m working and like working on different kinds of things, but it sounds like if if that is a thing, even if it’s not a VIP day, is that still going to be annoying schedule if they’re like, oh, hey, the designer’s not available today. Like, is it still gonna be like they’re kinda calling the shots and they’re like, oh, actually, let’s You know, does that make sense? Or does it have the IP plan out? Sure. But even if it’s not a VIP day, they stop the plan ahead and be like, this is when the designer’s available. Right? So whether it’s a VIP day or not, you have to to expect for your schedule.
Right?
Yeah. Like, you don’t pay for that premium, like, then they’re not paying, like, that’s the fact that you work, like, on UX for the designer, like, that’s that’s more value really than a VIP days for, I would think. So that’s where, like, if you were to offer the different options. It’s like the more expensive option is the one where, like, you’re gonna collaborate a bit more with their team and they’re gonna pay, like, the premium for that.
Yeah.
And it’s two VIP days maybe, right, where you get in a flow of VIP day one is you doing the work VIP day too is you doing the checks over how it’s been implemented and then making any changes accordingly.
If that’s a real if that’s a real problem or the other side is, it’s an agency. It’s a subcontract.
Sometimes you just have to be okay with stepping back. You hand over the copy doc. You give all the best direction you can do. The designer is going to do do what the designer is going to do, though. And so, unless you work directly with them very often, and can establish a relationship there. It can be tough to get a designer to do what the subcontracted copywriter wants them to do.
Yeah. Doesn’t mean it’s impossible. It’s just like, do you pick your battles here and just like, is If if working with agencies was your full business model and that’s what you were doing going forward, then we could come up with different things here. But my hope and prayer is that it is not so that we can get you, like, scoring big ass projects and competing with that very agency, not necessarily demand gen. But, depending on what you what you want to do, of course, that’s the goal is not to keep. I is that is that in line, or do you want to keep working with agencies in the long term?
Well, I want to work with demand gen professionals because that’s really my area of expertise. So if they are in an agency, maybe that would work. If they’re in house, great. But Yeah. If they’re in house, maybe they already have a team of copywriters that they they they work with, or they have very strict brand principles, and they don’t wanna outsource anything.
So, like, is there a sweet spot?
Yeah. Working with in host demand gen.
Twenty twenty one.
I have worked with in host demand gen, and they are the best. They get excited about everything that you do because they don’t have a lot of fresh ideas coming in. So That’s where if you love DemandGen, cool, you know, do some stuff with the agencies, whatever, have it be that cash that you need, have it be some, like, experience that you get more and more and more with them so you can try different stuff. But then if you like DemandGen, go work as a freelancer for demand gen that’s in house at, like, almost any e commerce company, and it’s it’s fun and ego boosting, which never hurts. And you make good money. Yeah.
Right. So that’s what I’ve been that’s what I did in house for many years.
Nice. Love it.
That was what I did over and over and over and over again.
So I know that they that they like me.
The the trick is figuring out, do they have the budget to hire me, hire somebody out out of house.
And do they are they even thinking that way?
Yeah. And it’s true that a lot of tech companies have laid off people.
Not necessarily because they have to these days, because it looks good on the books to do it. But hiring agencies can be have its own downfalls. It can be expensive too. So it’s not that they’re only looking at agencies. They’re also looking at freelancers, to fill in those gaps. So I would just keep that in mind too. Yeah.
Okay. Cool.
That was fun.
I didn’t mean to think up so much time.
No. That was a lot of working through a big thing. Hopefully, we got, you know, kind of nodding things a bit, which takes work.
Good. Let us know what what happens with this conversation. Naomi over in Slack too. Cool. Well Yeah. I know we’ve got three minutes technically left, even though we’re over sort of by thirty. Does anybody have any last thoughts or question or, like, a rapid something where we good to go.
Yeah. Quick question.
When is the the free month trial, like, officially and, like, for CSP. Do you know the day?
That’s a Sarah. I think February. I think this is the free month for you.
Yeah.
Yeah. I just wondered if there was, like, a I think the date.
I think the next payment is on February twenty eight, I think.
Okay. Yeah.
What I think? Check with Sarah.
Okay. Yeah. Sarah knows all that stuff. Yeah. Okay. Thanks, Abby. Anybody else?
Alright. Have a good week. We will see you in Slack. And, this Thursday is Percy’s mindset session on rethinking failure.
So make sure you check that out if you struggle with things like the word failure.
Cool. Okay. Thanks, everybody.
Have a good day.
Thanks, Joe. Bye.
Worksheet
4x Your Course Sales with A Relationship Focused Waitlist Strategy
4x Your Course Sales with a Relationship Focused Waitlist Strategy
Transcript
Alright. Over the next training minutes, my goal is to help you create a waitlist page, like, understand the secret to creating a weightless page that attracts you perfect student.
This is personally, this is a strategy that I’ve tested out extensively for our clients, with waitlists. And, of course, then the kind of emails to send to those waitlists, and then, you know, what kind of copy to include on those emails. I’ll also walk you through a quick recipe for, for one of those kind of emails. We will try and see how much you can done in twenty minutes. That would be fun.
Okay. So the to create a wait list page, and I know all of you should have worksheets with this.
Apparently, should I come through to the worksheets? I don’t know. You’ll complete you should complete the after the session. In this case, I would want you to complete them after the session.
And feel free to to tag me if you have questions if you’re working on a wait list, project for a client or for yourself, I would love to see what you come up with, and I would love to get feedback on that, as well. So even after the session, feel free to ping me, in Slack, tag me, and all of that. Alright. The SMS recipe is essentially what kind of goes against the grain when it comes to weightless pages.
Most ways wake us pages that I saw, and this is the niches that I run images essentially, coaches, course creators, authors, and membership side owners. Like, these are the four type of audiences, like that across different niches that I’ve written weightless pages for. And when I was doing my research, what I found was weightless pages were either essentially placeholders or like often pages, you know, like really short name, email address. I have to be the first to know when my book releases those kind of pages, and that’s Probably that’s great that works well for them.
I don’t know. I haven’t, you know, I don’t have the data on that. But what we realized is that if we are running ads to a waitlist page or even from social media organically sending people to a waitlist page. Our goal is that it needs to speak to the ideal student or the ideal reader and it needs to move them from unaware or maybe brand aware to most aware with intent to buy.
There is no point in putting up a way to this page when your highest conversions don’t end up coming from there. So for me, that was the goal going in, and this was the that I kinda came up with was that it needs to speak to our ideal students. So we need to structure it in a way that has their struggles. It’s obviously based on voice customer, it has social proof, it has all of the conversion mechanisms that we would use in a in a regular sales page.
Right? And it needs to move them from unaware to most aware, and then sell them on the signing up to the wait list. So we need to kind of make it worked there a while to sign up to the wait list, and that is where, you know, the next part of the training, which is, you know, the emails come in. You can sell them on signing up to the wait list by, yes, incentivizing them, letting them know, hey, you’ll get the lowest price.
But what if, and wonderful client comes to you and says, okay, I do not want to give a discount.
Right? So because that has happened with me where I’ve had clients and, you know, I authors, especially say, you know, yeah, we can give, like, I don’t wanna we’re not gonna give, like, a discount in the book. DLMS for, like, say, ten books or something like that. But, or I’m not gonna discount the course.
So your wait list page needs to incentivize people to sign up to the wait list because they will be viewing from you regularly, and that is where the emails kick in.
One of the things that I want you to know is that waiters pages don’t have to be long form sales pages.
They’re not, you know, they’re not going to be like eight thousand, thirteen thousand word sales pages. They are going to be shorter than that. Think of them as somewhere, but we, long form opt in page and a short sales page.
What I look at is essentially this, is it’s speaking to the ideal student are we using voice of customer to guide the structure of the page talking about what they will get? Is it moving them from most aware, which means that I need to have, most unaware, like, from unaware to most aware, which means I need to have a bio section and social proof as well. Right? I need to have credibility markers in there. And then is it incentivizing them? Is it selling them on signing up to the wait list? As long as it’s taking all of those wear golden, which is why I don’t have a rinsing repeat kind of a framework.
For this, but these are the three things that I look for. Is it doesn’t speak to a writing student? Is it moving them across the stages of awareness?
And is it selling them on signing up to the wait list?
Once they sign up to the wait list, the emails kick in.
You can complete, like okay. Then test it for yourself, but I have multiple times just use the emails that people will be getting as the incentive for signing up to the wait list.
Why? Because there are two kinds of emails that you wanna send.
This one is the one that people love the most. These are the ones that tend to do really, really well. And again, continuing to move our reader across the stages of awareness and getting them really excited about what’s coming there next. Behind the scenes, they come along for the right email is what I call this.
This is like a friendly introduction. You know, you and then you segue into the right behind launching or creating what course, the bug, whatever. So behind the scenes, the previews, any frustrations, you know, bloopers, highlight reels, a lesson or a chapter, those work really, really well. They’re really easy to write as well.
Especially when you’re writing them for clients, you know, then it makes it really easy to do that, because you would wanna work with them closely for this, but it pretty much on, like, a weekly basis. And and so you would meet with them. You would get to know what’s going on with the launch and then basis that, you know, you would wanna write. The email for them.
The second one is something that you could kind of, you know, almost use what I call my not yet for sales newsletters. For this, this is the TGI Fridays recipe. I don’t know how many of you remember TGI Fridays. I’m like totally dating myself here, but basically, the Fridays here Yeah.
At the FBRs or Fridays where you could send out an email any day of the week. Essentially, you’re sending out one email a week here.
And this works really well for evergreen funnels.
This is also the email that kind of inspired to nurture yourselves newsletter.
I would call it almost a package that I’ve, you know, clients have really, really loved and seen great results with. So with the TGI Friday’s recipe, essentially, you’re sending out a weekly email to the list, letting them know, you know, it could be an idea. It could be, again, it could be something behind the scenes as well, but point is with come along for the right email.
These could just be, you know, you could, like, if you if the wait list is, like, a few months long, This could just be a monthly email. This does not have to be a weekly email. When the wage period isn’t that long, It’s almost like a pre launch thing, which is when these work way better.
For this email, what I find invited why I kind of enjoy writing this email more is because I can write this ahead of time, and I don’t have to do, like, weekly calls. We’re applying to find out what’s going on behind the scenes or, you know, what’s the latest with the, you know, what’s happening with the course prep and and all of that. Is because I can just kind of use introduction, which is based in, you know, in Beijing blur. It could be a short story.
Bonus tip for anyone who’s working with clients here.
When you are onboarding your clients, when you’re kicking off a copy project, You want to ask your clients if they have a story wall. I I call it a story wall. You could call it a story bank. You could call it whatever you want to.
And if they don’t, then you wanna start that off for them. So this really when you’re writing these kind of newsletters emails because those emails need stories. Stories work really well for these.
You segue. So from the introduction, you segue into the insights. So what was your insight from that story, the anecdote, the facts, etcetera, etcetera. These are this is just example, if I’m not gonna read through them, you’ll have the slides. You could look at the slides for the examples to see how it kind of all ties together because I, again, wanna be mindful of the time here.
And then you’ll be into the information you wanna share here with them. Now, This is important. The information that you would share would connect to the book, the membership, or the course that you’re talking about.
Why? Because again, remember, these are very close to emails. And then you wanna implement them. Now implementing could be as simple as signing taking the next step with signing up for your webinar.
So you treat these more like pre launch. Implementation could be tagging you on Instagram. So you’re building that relatability, building that rapport with them. Implementation could be to pre enroll in your course, you know, so you if you have an early, early bird.
Implementation doesn’t always mean that they need to go back, print out worksheet right on their takeaways. That’s an implementation just means they need to take some sort of an action.
Besides these two kind of emails, these are some other, copy ideas that I’ve used for course created specifically when it comes to their latest email strategy.
So problem solving content. Again, You speak to your student. Right? So you know what the problems are and you get them some solutions and and, yes, you share how they can make the solutions. We don’t wanna do the what and the why and keep the how gated here, which is really popular in the online world.
And the reason I don’t do that, you know, I’ve been fortunate that our my clients have been on board with this is because when you share the how, your audience has really, really good aha moments, and they realize that their problem is much bigger. You’re solving a very you know, a very high level problem for them here, but they know that the problem goes much bigger. And and that is when they start to see that they need to work with you in order to kind of, you know, not get stuck once they’ve moved past you. Will there be people who will just take that one or two house that you give them and run with it?
Yes. But those were probably not the ideal people to begin within the first place. So You wanna look again, we’re speaking to that one person in these emails who would be perfect for whatever offer it is that you’re selling. Comparative analysis content, comparison tables are your friends here.
I have used them denseively on sales pages, on emails, like, everywhere possible. Like, probably the only page I haven’t used it is like an ten page, but, maybe I should try that out one day. But, point is comparative analysis goes a long way because your audience is considering alternatives.
It’s really important you go ahead and address the conversation that they’re already having in their head about, okay, should I go for this or should go for that by helping them, you know, weigh the pros and cons and reduce that decision over a little bit. Either which way is whatever decision they make, it’s a decision. So that’s really important that we, you know, we can, we help them see how you fill the gaps or, you know, how are you different? Maybe you’re a good different for them.
Maybe you’re not so good different for them. Either which ways, it’s up to us to do, to help them make that decision. And then walk the top content. So this is, this is essentially value you know, where you show value alignment.
For example, Heather Elon, who’s a who’s been a long term client of ours, what she did was she made it very clear on her opt in page. I basically wrote the opt in page for her, but she and she was on board with it by being very clear that people will be invited to join her course.
Why? Because, again, we were speaking to astrologers.
These are not marketers. They do not know how fattles work. These are like obvious regular people who Yeah. It would be very skeptical of just kinda buying something on the, someone they’ve been watching on YouTube, but so we made it very clear about what’s gonna happened next, we reiterated the fact on, you know, in the follow-up emails as well. So people were coming in eyes wide open, and they will know, like, Oh, here’s a free master class, and now here’s what you’re gonna need to buy to keep moving forward. Point is If your clients have an audience that a is not very marketing savvy, B is or has been burned badly in the past by poor experiences, and or You have a brand that is known for a very high commitment to values, integrity, transparency, You know, it may be a good idea to have some walk the talk content in your waitlist email strategy.
Alright. I think we are very good on time.
Yep. That’s it.
Let’s talk about how are you gonna use wait. Let’s see your programs or services, and I don’t know why my Jeff is frozen. But anyways, go forth and wait list await to your users. Okay. Cool. Questions. And then you can do copy reviews.
What do you consider to be a or for you for you personally, like a good benchmark to aim for for a waitlist.
I’m sorry.
What do I consider to be a a good bed benchmark for a conversion rate for your wait list when you’re launching.
Well, that’s a very good question. So I have seen and this is a how I set benchmarks, Abby, is based on what the client has seen so far from a launch. If they’ve used a rate list, then from that rate list. And if they’ve not used a rate list, then what’s been highest conversion software. And then I go ahead and set benchmarks.
Having said that.
The range that we’ve seen for weightless conversions have has gone anywhere from, I would say, thirteen percent to and almost twenty five percent.
Because I’m gonna hazard a guess. It’s probably more than that, but talking to twenty five percent, which been really, really good because and this is probably just my audience, my clients, sometimes, like, I work with a lot of audiences that are very skeptical. I do work with marketers as well, but I do also work. I do work with audiences that are that have a high resistance to being sold to. I think homesteaders, like, right now, just before this call, I had a call with a client of ours who has a homesteading business. Homesteaders.
Sorry. I just want to similarly, astrologers or crafters or, you know, so It could just be me, but I yeah. That’s what we’ve seen. I would say, thirteen to twenty five percent has been what I’ve seen the waitlists.
Okay. Thank you. Okay.
Any other questions?
I’m curious, permit, like, I’ve seen I’ve seen a lot of wait lists that are just like the sales page, but with the wait list button instead. So I’m curious when you said about, like, having you’re selling them on being on the wait list, which I totally understand, but I wonder, like, how much are you also selling them on the offer like, would you say it’s an exception where there’s kind of two things that you’re selling them on, or how do you how do you prioritize, there?
Yeah.
And I’ve done the same, you know, like with, in fact, with our own brand, the wait list we had was basically the sales page with with the opt in form, you know, just switched out. And my reason for that was essentially because One Ray to sell is Hi, Gosh. And I don’t have, like, a huge number of people I’m looking to get into it. So it just kinda makes more sense from you. Have, like, a way to list of people who know exactly what the offer is and exactly who I am, etcetera, etcetera. So it just made sense for us to do that plus interest of time, did not have the time.
To hire myself to write, from scratch, wait list page, honestly.
But point being, For our clients, though, I have seen that, yes, we do let them know that the offer is what the offer is. And what it’s going to be. The thing I should tell you, Katie, is that when you’re selling a client, on using a waitlist. It’s a good idea to do that, like, say, eight weeks or twelve weeks, you know, like, before the launch.
Like, they’re building a waitlist, three months before they’re launching the offer. So all the details of the offer sometimes are not even hashed out yet. Which means that they have an idea. Sometimes they may not even, you know, know what the final pricing is going to be on hold.
So we don’t really sell all of that. We just talk about what the outcome and the benefits are going to be of the of the program and that they can get a behind the scenes look at how it’s, you know, especially if it’s like a first time launch, even if it’s a relaunch, they can get a behind the scenes look because I’ve what I’ve found is that people really like behind the scenes look, at least on the niches that I’ve worked in.
So, Katie or mute, I think. Sorry.
Let’s focus on, like, how many calls you’ll get or what the bonuses will be and more focus on big picture outcomes benefits and behind the scenes.
Exactly. And then just because what you said about the eight to twelve week timeline, would you consider this a good package to sell, like, your clients just closed a launch in the, like, we’ve done our post launch debrief and now Let me set you up with a wait list.
Yes.
One hundred percent. Yeah. Yeah. That is a this is something that I’ve done again multiple times. I love you calls because of that because not only you can you sell people on a way to this package as the next step, but also the nudged for news, sales newsletters, you know, where especially, you know, when, like, you, Abby, and this is something that you could, if you’re not doing it already, essentially, is, like, where for my clients at least when we implemented their evergreen funnel and it’s running and things like that when we do the I do a debrief with them, either sixty days or ninety days after, implementation, and that is when we have the discussion about the initiative for sales and sales.
Thanks. So yeah.
Right now.
Did someone else start speaking or was it you? No. No. That was me. I was just gonna say that.
Yeah. I have another waitlist question.
What do you think is a good discount? Because I’ve just done this with a client we finished up, but one of the the challenges I run into was I wanna we wanna give a good discount for the wait list, but also, like, if these are the highest intent prospects, we don’t wanna, like, undersell them. So what you how do you kind of navigate binding that sweet spot? Do you have any thoughts on, like, what a good discount is to reward the loyalty without understanding?
So, generally, I found like twenty to thirty percent works well. This is something we’ve we’ve tested out.
Having said that with certain offers, we’ve not done any discounts. Where but we’ve given them, I did this with another homesteading client of ours, where we gave them a fireside chat with the founders off the membership site. You know, again, you need to kinda look at your audience. This audience loved it because the founders are homesteaders.
They’re very well known. So, you know, they really enjoyed the whole it’s a zoom chat with the whole image of a first like chat where you get to ask them your questions about your about your homesteading struggles, etcetera, etcetera. So that worked really well, when we did, we we opened up the launch for the membership site to the wait list stores. So that’s, you know, so you could start at options that are not a discount because those tend to work well as long as they’re kind of tailored, but twenty to thirty percent just works really, really well.
Again, depends on what the offer is.
If it’s if it’s like, say, a membership, which is like twenty nine dollars a month or something like that, you know, then maybe nineteen dollars a month would be just fine as a wait list Right? Yeah. But, if it’s if it’s a three thousand dollars or four thousand dollars, it kinda depends on ultimately offers, right, then all of a sudden paying a thirty percent off for your legacy.
So I think we did three fifty.
Yeah.
So that’s that’s just fine.
Yeah.
Thanks, right now. You’re welcome.
Okay. I have a I have a consult booked with someone who is exactly the kind of consult that I find, like, always gets me into trouble in that She doesn’t say exactly what she wants. She just has an offer and is looking for ideas of what the best next thing to do it.
And I find that these are calls where, like, I get overwhelmed with all of the all of the ideas that I have, and I end up just saying all of those ideas, but then they just go do those ideas because I can’t figure out, like, I I don’t know like, ultimately the time of the call is over, and I haven’t actually sold them anything.
So I would just love if you have, like, I know you said you don’t. You never get strategy away for free. I have she’s looking for, like, this offer selling which funnels to implement next.
I have a funnel strategy session offer.
What do you hold back? Like, I don’t know. I guess just like, do you have tips on not on, like, selling them, like showing that you know what you’re talking about enough to be the person they choose without Yeah. Saying all of the thoughts out loud. In that initial conversation.
Here is her answer to so it’s a course around how to develop a concept for a TV show and sell it in Hollywood.
I can share this is the why do you want a call with me blurb that she shared?
Okay. I need help with sales strategy for an automated course. I’m looking for someone to look at the product I’ve built and help you figure out how to automate funnels sell a smaller package item from revenue, how to automate and convert for high ticket course as well, handing out campaigns and marketing, writing and adapting copy, building funnel pages in writing, adapting email notes or sequences.
Okay.
So this is where I find on, like, it’s one thing if somebody comes to me and they’re like, I need copy.
Like, I can I have a flow, but, where it’s where it there’s, like, so many questions around Okay? What do we do? So alright.
So let’s do this. Right? We have a few minutes.
Let’s see if he can race through this.
Alright.
So, Katie, you’re the client. We’re gonna call you, Katie, Alright. So you can’t do any so guys need help. Yeah.
Yeah. Oh, do you wanna switch roles? We could do that too. No. Okay.
I would much rather be the client.
Okay. Cool. We can do that. Okay. So alright. So you said I need help with sales strategy.
So I’m gonna say okay. Alright. Hi, Katie. Thank you so much for reaching out. I’m for sharing details that you need help with sales strategy for your course.
Tell me a little about it. Like, when have you, you know, you said it’s an automated course Have you launched it before? Have has it been running on automated mode for a while?
I’ll walk you through it.
In the December of twenty twenty three.
That went pretty well.
We Things. I’ve been in business for a while, but things have just really picked up lately. And now I really want to take advantage of some of the opportunities I know are out there.
Excellent. Alright.
And who’s your audience for this course?
Riders who have not yet had a show acquired, in Hollywood or who are hoping to get their show acquired before they go through the whole they they write a bunch of episodes.
They wanna have the idea and then pitch immediately from there.
Excellent. And, So you launched this course and, you know, your audience’s writers have not booked, book to show in Hollywood. It sounds like you’ve got all of that dialed in. How did the, you know, how’s the automated funnel been running so far?
Right now, I have a wait list page up.
Okay. Alright.
And that nothing else is happening on the other end.
Okay. Cool. And what are your goals from this? Like, what do you hope to do? Like, why reach out to me, why did you wanna work with me?
I feel like I have proof of concept, based on the results of our last launch, And so I know that I am leaving money on the table by not by not, having some systems selling this on the back end.
I hear you. Yeah. No. That makes sense. Talk to me a little about here. You said you have a smaller package item, and you wanna automate and convert for high ticket courses as well. So do you have ideas for this, or would you like to work through this with me?
We so I’ve seen it being done successfully and I would like to add that to our offer suite, but we don’t currently have a small to good item ready to go.
Fair enough. Great. And how many students do you currently have in your in your course?
Thirty five.
Cool. Alright. That’s a really good start. Okay. So, Katie, I’m gonna walk you through my process, and then I can tell you how we could work together.
Right? Which is when I walk them through my process and then tell them that it could sign up for a either a profitably or session, which is basically our offer optimization session, or in your case, that would be like a strategy session, or they could sign up for a full launch copy thing. Usually, I tell them for if it’s the first time client, I tell them to go for the strategy session because I wanna get a feel of how whether I would like to work with them or not, and also basically get paid to create the strategies for them.
And if they’re they’re like, no. We wanna do the whole thing. Fine, buddy.
Okay. So, basically, the call, like, I’m not gonna guide you looking at, okay, let’s look at what are the different options here. You may wanna give them a few ideas But again, when you’re giving a few ideas, what I would probably do is, like, I give ideas like, okay.
So Katie, you know what I’m thinking? This makes total sense. I haven’t taken a look at your course, but I’m guessing there are parts of it that we could pull out, and that could become your local offer, which means that you wouldn’t really have to create anything new or what we can do is and again, I’ll need to take a look at your course and understand your audience better for this. What we could do is maybe add a few elements to it to make it the high ticket offer and have the self paced version, which is what you currently have as the, you know, as the one that’s running on Evergreen or even the no ticket offer, so to speak. But I would know more, once I dig deep and take a look.
Add all of the data.
And so she says, okay, I wanna take you up on the strategy session.
I was thinking, like, I have a funnel strategy session, but that’s more for people who want to do it, like, DIY done with you.
She clearly wants from her intake form done for you. So I was thinking of what I call like my golden opportunity audit, which is essentially, like, I go through, like, dig into the offer, look at her existing list, and what sequences she has, like, many offers resources and then would provide, like, a recommendations report essentially of where she could go.
And I was thinking of saying that if we did that, I would roll fifty percent of that investment into her done for you package.
And how much is that? The golden opportunity thing?
Oh, I was planning to put it at seventeen hundred.
You could do that if it’s already part of your process.
Like, profitably or just offer optimization that we pulled out of our process, essentially. So if someone were to if someone were to buy that and say six months later, come back to us, would not roll it over. But if someone were to buy it and because that has happened in the past, where people have taken this, taken that, and then, like, right after we send them that, they’re like, okay, let’s do the whole thing.
Which makes sense. So, yes, you could totally do that.
Would you do half or would you do all of it?
Ours is fourteen ninety seven. Katie, we’d end up doing all of it.
Okay. Into the full fully loaded launch?
Yeah. Yeah.
Yeah. I did. I did like a launch strategy session that was nine nine seven, and then I did all of that for a, like, ten k launch package.
Well, I was just thinking about the seventeen hundred. If that ends up being, like, more than fifteen percent out of yeah. I guess it would depend on what the what the final Yeah. Because it would be. Yeah.
Yeah. Yeah. You wanna take a look at that because, again, remember, for for us, most of our fully loaded launch packages are upwards of twenty five k at this point.
So that fourteen ninety seven is like an easy absorb. Yeah.
Yeah. Plus it’s I mean, I would have done that in any case. Right? I mean, so and I’m not having to do that. So it just kinda makes sense. So, so yeah. Okay.
Okay.
I had so I’m just curious. Would you go that fast or was that for for us?
Oh, gosh. No.
That’s for us because it’s like it. We’re over time. Perfect.
Okay. Good. So my main takeaway is show that you understand what they’re talking about. Ask smart questions, but don’t share the ideas on the call. The ideas come on the in the deliverable.
Yeah.
Yeah. You unless you walk in with a really clear idea, like, you know exactly. In this case, you know, in this particular case, she needs to start with strategy. Like, she needs to get really good on her offer suite and what she needs to sell. Sometimes it will be someone comes to you for a sales page and then when you talking to them, you realize that, no, you don’t need just a sales page you need like the whole of the bank, which is when you do wanna give them the idea so that they can see how the pieces fit together But, but yeah, in this case, this is like a straight shipment. Like, this is this is pure strategy. Yeah.
Yeah. Okay. Okay. I’ll let you know if it goes. It’s a one. So it’s an hour an hour away.
Okay. I’m gonna be in bed. Thank you. Are showing up. Yeah. And, the recording should be in, Slack Cooper usually ends.
That’s it. Thank you.
Bye. Bye, Jessica. Hey, Ralph.
Transcript
Alright. Over the next training minutes, my goal is to help you create a waitlist page, like, understand the secret to creating a weightless page that attracts you perfect student.
This is personally, this is a strategy that I’ve tested out extensively for our clients, with waitlists. And, of course, then the kind of emails to send to those waitlists, and then, you know, what kind of copy to include on those emails. I’ll also walk you through a quick recipe for, for one of those kind of emails. We will try and see how much you can done in twenty minutes. That would be fun.
Okay. So the to create a wait list page, and I know all of you should have worksheets with this.
Apparently, should I come through to the worksheets? I don’t know. You’ll complete you should complete the after the session. In this case, I would want you to complete them after the session.
And feel free to to tag me if you have questions if you’re working on a wait list, project for a client or for yourself, I would love to see what you come up with, and I would love to get feedback on that, as well. So even after the session, feel free to ping me, in Slack, tag me, and all of that. Alright. The SMS recipe is essentially what kind of goes against the grain when it comes to weightless pages.
Most ways wake us pages that I saw, and this is the niches that I run images essentially, coaches, course creators, authors, and membership side owners. Like, these are the four type of audiences, like that across different niches that I’ve written weightless pages for. And when I was doing my research, what I found was weightless pages were either essentially placeholders or like often pages, you know, like really short name, email address. I have to be the first to know when my book releases those kind of pages, and that’s Probably that’s great that works well for them.
I don’t know. I haven’t, you know, I don’t have the data on that. But what we realized is that if we are running ads to a waitlist page or even from social media organically sending people to a waitlist page. Our goal is that it needs to speak to the ideal student or the ideal reader and it needs to move them from unaware or maybe brand aware to most aware with intent to buy.
There is no point in putting up a way to this page when your highest conversions don’t end up coming from there. So for me, that was the goal going in, and this was the that I kinda came up with was that it needs to speak to our ideal students. So we need to structure it in a way that has their struggles. It’s obviously based on voice customer, it has social proof, it has all of the conversion mechanisms that we would use in a in a regular sales page.
Right? And it needs to move them from unaware to most aware, and then sell them on the signing up to the wait list. So we need to kind of make it worked there a while to sign up to the wait list, and that is where, you know, the next part of the training, which is, you know, the emails come in. You can sell them on signing up to the wait list by, yes, incentivizing them, letting them know, hey, you’ll get the lowest price.
But what if, and wonderful client comes to you and says, okay, I do not want to give a discount.
Right? So because that has happened with me where I’ve had clients and, you know, I authors, especially say, you know, yeah, we can give, like, I don’t wanna we’re not gonna give, like, a discount in the book. DLMS for, like, say, ten books or something like that. But, or I’m not gonna discount the course.
So your wait list page needs to incentivize people to sign up to the wait list because they will be viewing from you regularly, and that is where the emails kick in.
One of the things that I want you to know is that waiters pages don’t have to be long form sales pages.
They’re not, you know, they’re not going to be like eight thousand, thirteen thousand word sales pages. They are going to be shorter than that. Think of them as somewhere, but we, long form opt in page and a short sales page.
What I look at is essentially this, is it’s speaking to the ideal student are we using voice of customer to guide the structure of the page talking about what they will get? Is it moving them from most aware, which means that I need to have, most unaware, like, from unaware to most aware, which means I need to have a bio section and social proof as well. Right? I need to have credibility markers in there. And then is it incentivizing them? Is it selling them on signing up to the wait list? As long as it’s taking all of those wear golden, which is why I don’t have a rinsing repeat kind of a framework.
For this, but these are the three things that I look for. Is it doesn’t speak to a writing student? Is it moving them across the stages of awareness?
And is it selling them on signing up to the wait list?
Once they sign up to the wait list, the emails kick in.
You can complete, like okay. Then test it for yourself, but I have multiple times just use the emails that people will be getting as the incentive for signing up to the wait list.
Why? Because there are two kinds of emails that you wanna send.
This one is the one that people love the most. These are the ones that tend to do really, really well. And again, continuing to move our reader across the stages of awareness and getting them really excited about what’s coming there next. Behind the scenes, they come along for the right email is what I call this.
This is like a friendly introduction. You know, you and then you segue into the right behind launching or creating what course, the bug, whatever. So behind the scenes, the previews, any frustrations, you know, bloopers, highlight reels, a lesson or a chapter, those work really, really well. They’re really easy to write as well.
Especially when you’re writing them for clients, you know, then it makes it really easy to do that, because you would wanna work with them closely for this, but it pretty much on, like, a weekly basis. And and so you would meet with them. You would get to know what’s going on with the launch and then basis that, you know, you would wanna write. The email for them.
The second one is something that you could kind of, you know, almost use what I call my not yet for sales newsletters. For this, this is the TGI Fridays recipe. I don’t know how many of you remember TGI Fridays. I’m like totally dating myself here, but basically, the Fridays here Yeah.
At the FBRs or Fridays where you could send out an email any day of the week. Essentially, you’re sending out one email a week here.
And this works really well for evergreen funnels.
This is also the email that kind of inspired to nurture yourselves newsletter.
I would call it almost a package that I’ve, you know, clients have really, really loved and seen great results with. So with the TGI Friday’s recipe, essentially, you’re sending out a weekly email to the list, letting them know, you know, it could be an idea. It could be, again, it could be something behind the scenes as well, but point is with come along for the right email.
These could just be, you know, you could, like, if you if the wait list is, like, a few months long, This could just be a monthly email. This does not have to be a weekly email. When the wage period isn’t that long, It’s almost like a pre launch thing, which is when these work way better.
For this email, what I find invited why I kind of enjoy writing this email more is because I can write this ahead of time, and I don’t have to do, like, weekly calls. We’re applying to find out what’s going on behind the scenes or, you know, what’s the latest with the, you know, what’s happening with the course prep and and all of that. Is because I can just kind of use introduction, which is based in, you know, in Beijing blur. It could be a short story.
Bonus tip for anyone who’s working with clients here.
When you are onboarding your clients, when you’re kicking off a copy project, You want to ask your clients if they have a story wall. I I call it a story wall. You could call it a story bank. You could call it whatever you want to.
And if they don’t, then you wanna start that off for them. So this really when you’re writing these kind of newsletters emails because those emails need stories. Stories work really well for these.
You segue. So from the introduction, you segue into the insights. So what was your insight from that story, the anecdote, the facts, etcetera, etcetera. These are this is just example, if I’m not gonna read through them, you’ll have the slides. You could look at the slides for the examples to see how it kind of all ties together because I, again, wanna be mindful of the time here.
And then you’ll be into the information you wanna share here with them. Now, This is important. The information that you would share would connect to the book, the membership, or the course that you’re talking about.
Why? Because again, remember, these are very close to emails. And then you wanna implement them. Now implementing could be as simple as signing taking the next step with signing up for your webinar.
So you treat these more like pre launch. Implementation could be tagging you on Instagram. So you’re building that relatability, building that rapport with them. Implementation could be to pre enroll in your course, you know, so you if you have an early, early bird.
Implementation doesn’t always mean that they need to go back, print out worksheet right on their takeaways. That’s an implementation just means they need to take some sort of an action.
Besides these two kind of emails, these are some other, copy ideas that I’ve used for course created specifically when it comes to their latest email strategy.
So problem solving content. Again, You speak to your student. Right? So you know what the problems are and you get them some solutions and and, yes, you share how they can make the solutions. We don’t wanna do the what and the why and keep the how gated here, which is really popular in the online world.
And the reason I don’t do that, you know, I’ve been fortunate that our my clients have been on board with this is because when you share the how, your audience has really, really good aha moments, and they realize that their problem is much bigger. You’re solving a very you know, a very high level problem for them here, but they know that the problem goes much bigger. And and that is when they start to see that they need to work with you in order to kind of, you know, not get stuck once they’ve moved past you. Will there be people who will just take that one or two house that you give them and run with it?
Yes. But those were probably not the ideal people to begin within the first place. So You wanna look again, we’re speaking to that one person in these emails who would be perfect for whatever offer it is that you’re selling. Comparative analysis content, comparison tables are your friends here.
I have used them denseively on sales pages, on emails, like, everywhere possible. Like, probably the only page I haven’t used it is like an ten page, but, maybe I should try that out one day. But, point is comparative analysis goes a long way because your audience is considering alternatives.
It’s really important you go ahead and address the conversation that they’re already having in their head about, okay, should I go for this or should go for that by helping them, you know, weigh the pros and cons and reduce that decision over a little bit. Either which way is whatever decision they make, it’s a decision. So that’s really important that we, you know, we can, we help them see how you fill the gaps or, you know, how are you different? Maybe you’re a good different for them.
Maybe you’re not so good different for them. Either which ways, it’s up to us to do, to help them make that decision. And then walk the top content. So this is, this is essentially value you know, where you show value alignment.
For example, Heather Elon, who’s a who’s been a long term client of ours, what she did was she made it very clear on her opt in page. I basically wrote the opt in page for her, but she and she was on board with it by being very clear that people will be invited to join her course.
Why? Because, again, we were speaking to astrologers.
These are not marketers. They do not know how fattles work. These are like obvious regular people who Yeah. It would be very skeptical of just kinda buying something on the, someone they’ve been watching on YouTube, but so we made it very clear about what’s gonna happened next, we reiterated the fact on, you know, in the follow-up emails as well. So people were coming in eyes wide open, and they will know, like, Oh, here’s a free master class, and now here’s what you’re gonna need to buy to keep moving forward. Point is If your clients have an audience that a is not very marketing savvy, B is or has been burned badly in the past by poor experiences, and or You have a brand that is known for a very high commitment to values, integrity, transparency, You know, it may be a good idea to have some walk the talk content in your waitlist email strategy.
Alright. I think we are very good on time.
Yep. That’s it.
Let’s talk about how are you gonna use wait. Let’s see your programs or services, and I don’t know why my Jeff is frozen. But anyways, go forth and wait list await to your users. Okay. Cool. Questions. And then you can do copy reviews.
What do you consider to be a or for you for you personally, like a good benchmark to aim for for a waitlist.
I’m sorry.
What do I consider to be a a good bed benchmark for a conversion rate for your wait list when you’re launching.
Well, that’s a very good question. So I have seen and this is a how I set benchmarks, Abby, is based on what the client has seen so far from a launch. If they’ve used a rate list, then from that rate list. And if they’ve not used a rate list, then what’s been highest conversion software. And then I go ahead and set benchmarks.
Having said that.
The range that we’ve seen for weightless conversions have has gone anywhere from, I would say, thirteen percent to and almost twenty five percent.
Because I’m gonna hazard a guess. It’s probably more than that, but talking to twenty five percent, which been really, really good because and this is probably just my audience, my clients, sometimes, like, I work with a lot of audiences that are very skeptical. I do work with marketers as well, but I do also work. I do work with audiences that are that have a high resistance to being sold to. I think homesteaders, like, right now, just before this call, I had a call with a client of ours who has a homesteading business. Homesteaders.
Sorry. I just want to similarly, astrologers or crafters or, you know, so It could just be me, but I yeah. That’s what we’ve seen. I would say, thirteen to twenty five percent has been what I’ve seen the waitlists.
Okay. Thank you. Okay.
Any other questions?
I’m curious, permit, like, I’ve seen I’ve seen a lot of wait lists that are just like the sales page, but with the wait list button instead. So I’m curious when you said about, like, having you’re selling them on being on the wait list, which I totally understand, but I wonder, like, how much are you also selling them on the offer like, would you say it’s an exception where there’s kind of two things that you’re selling them on, or how do you how do you prioritize, there?
Yeah.
And I’ve done the same, you know, like with, in fact, with our own brand, the wait list we had was basically the sales page with with the opt in form, you know, just switched out. And my reason for that was essentially because One Ray to sell is Hi, Gosh. And I don’t have, like, a huge number of people I’m looking to get into it. So it just kinda makes more sense from you. Have, like, a way to list of people who know exactly what the offer is and exactly who I am, etcetera, etcetera. So it just made sense for us to do that plus interest of time, did not have the time.
To hire myself to write, from scratch, wait list page, honestly.
But point being, For our clients, though, I have seen that, yes, we do let them know that the offer is what the offer is. And what it’s going to be. The thing I should tell you, Katie, is that when you’re selling a client, on using a waitlist. It’s a good idea to do that, like, say, eight weeks or twelve weeks, you know, like, before the launch.
Like, they’re building a waitlist, three months before they’re launching the offer. So all the details of the offer sometimes are not even hashed out yet. Which means that they have an idea. Sometimes they may not even, you know, know what the final pricing is going to be on hold.
So we don’t really sell all of that. We just talk about what the outcome and the benefits are going to be of the of the program and that they can get a behind the scenes look at how it’s, you know, especially if it’s like a first time launch, even if it’s a relaunch, they can get a behind the scenes look because I’ve what I’ve found is that people really like behind the scenes look, at least on the niches that I’ve worked in.
So, Katie or mute, I think. Sorry.
Let’s focus on, like, how many calls you’ll get or what the bonuses will be and more focus on big picture outcomes benefits and behind the scenes.
Exactly. And then just because what you said about the eight to twelve week timeline, would you consider this a good package to sell, like, your clients just closed a launch in the, like, we’ve done our post launch debrief and now Let me set you up with a wait list.
Yes.
One hundred percent. Yeah. Yeah. That is a this is something that I’ve done again multiple times. I love you calls because of that because not only you can you sell people on a way to this package as the next step, but also the nudged for news, sales newsletters, you know, where especially, you know, when, like, you, Abby, and this is something that you could, if you’re not doing it already, essentially, is, like, where for my clients at least when we implemented their evergreen funnel and it’s running and things like that when we do the I do a debrief with them, either sixty days or ninety days after, implementation, and that is when we have the discussion about the initiative for sales and sales.
Thanks. So yeah.
Right now.
Did someone else start speaking or was it you? No. No. That was me. I was just gonna say that.
Yeah. I have another waitlist question.
What do you think is a good discount? Because I’ve just done this with a client we finished up, but one of the the challenges I run into was I wanna we wanna give a good discount for the wait list, but also, like, if these are the highest intent prospects, we don’t wanna, like, undersell them. So what you how do you kind of navigate binding that sweet spot? Do you have any thoughts on, like, what a good discount is to reward the loyalty without understanding?
So, generally, I found like twenty to thirty percent works well. This is something we’ve we’ve tested out.
Having said that with certain offers, we’ve not done any discounts. Where but we’ve given them, I did this with another homesteading client of ours, where we gave them a fireside chat with the founders off the membership site. You know, again, you need to kinda look at your audience. This audience loved it because the founders are homesteaders.
They’re very well known. So, you know, they really enjoyed the whole it’s a zoom chat with the whole image of a first like chat where you get to ask them your questions about your about your homesteading struggles, etcetera, etcetera. So that worked really well, when we did, we we opened up the launch for the membership site to the wait list stores. So that’s, you know, so you could start at options that are not a discount because those tend to work well as long as they’re kind of tailored, but twenty to thirty percent just works really, really well.
Again, depends on what the offer is.
If it’s if it’s like, say, a membership, which is like twenty nine dollars a month or something like that, you know, then maybe nineteen dollars a month would be just fine as a wait list Right? Yeah. But, if it’s if it’s a three thousand dollars or four thousand dollars, it kinda depends on ultimately offers, right, then all of a sudden paying a thirty percent off for your legacy.
So I think we did three fifty.
Yeah.
So that’s that’s just fine.
Yeah.
Thanks, right now. You’re welcome.
Okay. I have a I have a consult booked with someone who is exactly the kind of consult that I find, like, always gets me into trouble in that She doesn’t say exactly what she wants. She just has an offer and is looking for ideas of what the best next thing to do it.
And I find that these are calls where, like, I get overwhelmed with all of the all of the ideas that I have, and I end up just saying all of those ideas, but then they just go do those ideas because I can’t figure out, like, I I don’t know like, ultimately the time of the call is over, and I haven’t actually sold them anything.
So I would just love if you have, like, I know you said you don’t. You never get strategy away for free. I have she’s looking for, like, this offer selling which funnels to implement next.
I have a funnel strategy session offer.
What do you hold back? Like, I don’t know. I guess just like, do you have tips on not on, like, selling them, like showing that you know what you’re talking about enough to be the person they choose without Yeah. Saying all of the thoughts out loud. In that initial conversation.
Here is her answer to so it’s a course around how to develop a concept for a TV show and sell it in Hollywood.
I can share this is the why do you want a call with me blurb that she shared?
Okay. I need help with sales strategy for an automated course. I’m looking for someone to look at the product I’ve built and help you figure out how to automate funnels sell a smaller package item from revenue, how to automate and convert for high ticket course as well, handing out campaigns and marketing, writing and adapting copy, building funnel pages in writing, adapting email notes or sequences.
Okay.
So this is where I find on, like, it’s one thing if somebody comes to me and they’re like, I need copy.
Like, I can I have a flow, but, where it’s where it there’s, like, so many questions around Okay? What do we do? So alright.
So let’s do this. Right? We have a few minutes.
Let’s see if he can race through this.
Alright.
So, Katie, you’re the client. We’re gonna call you, Katie, Alright. So you can’t do any so guys need help. Yeah.
Yeah. Oh, do you wanna switch roles? We could do that too. No. Okay.
I would much rather be the client.
Okay. Cool. We can do that. Okay. So alright. So you said I need help with sales strategy.
So I’m gonna say okay. Alright. Hi, Katie. Thank you so much for reaching out. I’m for sharing details that you need help with sales strategy for your course.
Tell me a little about it. Like, when have you, you know, you said it’s an automated course Have you launched it before? Have has it been running on automated mode for a while?
I’ll walk you through it.
In the December of twenty twenty three.
That went pretty well.
We Things. I’ve been in business for a while, but things have just really picked up lately. And now I really want to take advantage of some of the opportunities I know are out there.
Excellent. Alright.
And who’s your audience for this course?
Riders who have not yet had a show acquired, in Hollywood or who are hoping to get their show acquired before they go through the whole they they write a bunch of episodes.
They wanna have the idea and then pitch immediately from there.
Excellent. And, So you launched this course and, you know, your audience’s writers have not booked, book to show in Hollywood. It sounds like you’ve got all of that dialed in. How did the, you know, how’s the automated funnel been running so far?
Right now, I have a wait list page up.
Okay. Alright.
And that nothing else is happening on the other end.
Okay. Cool. And what are your goals from this? Like, what do you hope to do? Like, why reach out to me, why did you wanna work with me?
I feel like I have proof of concept, based on the results of our last launch, And so I know that I am leaving money on the table by not by not, having some systems selling this on the back end.
I hear you. Yeah. No. That makes sense. Talk to me a little about here. You said you have a smaller package item, and you wanna automate and convert for high ticket courses as well. So do you have ideas for this, or would you like to work through this with me?
We so I’ve seen it being done successfully and I would like to add that to our offer suite, but we don’t currently have a small to good item ready to go.
Fair enough. Great. And how many students do you currently have in your in your course?
Thirty five.
Cool. Alright. That’s a really good start. Okay. So, Katie, I’m gonna walk you through my process, and then I can tell you how we could work together.
Right? Which is when I walk them through my process and then tell them that it could sign up for a either a profitably or session, which is basically our offer optimization session, or in your case, that would be like a strategy session, or they could sign up for a full launch copy thing. Usually, I tell them for if it’s the first time client, I tell them to go for the strategy session because I wanna get a feel of how whether I would like to work with them or not, and also basically get paid to create the strategies for them.
And if they’re they’re like, no. We wanna do the whole thing. Fine, buddy.
Okay. So, basically, the call, like, I’m not gonna guide you looking at, okay, let’s look at what are the different options here. You may wanna give them a few ideas But again, when you’re giving a few ideas, what I would probably do is, like, I give ideas like, okay.
So Katie, you know what I’m thinking? This makes total sense. I haven’t taken a look at your course, but I’m guessing there are parts of it that we could pull out, and that could become your local offer, which means that you wouldn’t really have to create anything new or what we can do is and again, I’ll need to take a look at your course and understand your audience better for this. What we could do is maybe add a few elements to it to make it the high ticket offer and have the self paced version, which is what you currently have as the, you know, as the one that’s running on Evergreen or even the no ticket offer, so to speak. But I would know more, once I dig deep and take a look.
Add all of the data.
And so she says, okay, I wanna take you up on the strategy session.
I was thinking, like, I have a funnel strategy session, but that’s more for people who want to do it, like, DIY done with you.
She clearly wants from her intake form done for you. So I was thinking of what I call like my golden opportunity audit, which is essentially, like, I go through, like, dig into the offer, look at her existing list, and what sequences she has, like, many offers resources and then would provide, like, a recommendations report essentially of where she could go.
And I was thinking of saying that if we did that, I would roll fifty percent of that investment into her done for you package.
And how much is that? The golden opportunity thing?
Oh, I was planning to put it at seventeen hundred.
You could do that if it’s already part of your process.
Like, profitably or just offer optimization that we pulled out of our process, essentially. So if someone were to if someone were to buy that and say six months later, come back to us, would not roll it over. But if someone were to buy it and because that has happened in the past, where people have taken this, taken that, and then, like, right after we send them that, they’re like, okay, let’s do the whole thing.
Which makes sense. So, yes, you could totally do that.
Would you do half or would you do all of it?
Ours is fourteen ninety seven. Katie, we’d end up doing all of it.
Okay. Into the full fully loaded launch?
Yeah. Yeah.
Yeah. I did. I did like a launch strategy session that was nine nine seven, and then I did all of that for a, like, ten k launch package.
Well, I was just thinking about the seventeen hundred. If that ends up being, like, more than fifteen percent out of yeah. I guess it would depend on what the what the final Yeah. Because it would be. Yeah.
Yeah. Yeah. You wanna take a look at that because, again, remember, for for us, most of our fully loaded launch packages are upwards of twenty five k at this point.
So that fourteen ninety seven is like an easy absorb. Yeah.
Yeah. Plus it’s I mean, I would have done that in any case. Right? I mean, so and I’m not having to do that. So it just kinda makes sense. So, so yeah. Okay.
Okay.
I had so I’m just curious. Would you go that fast or was that for for us?
Oh, gosh. No.
That’s for us because it’s like it. We’re over time. Perfect.
Okay. Good. So my main takeaway is show that you understand what they’re talking about. Ask smart questions, but don’t share the ideas on the call. The ideas come on the in the deliverable.
Yeah.
Yeah. You unless you walk in with a really clear idea, like, you know exactly. In this case, you know, in this particular case, she needs to start with strategy. Like, she needs to get really good on her offer suite and what she needs to sell. Sometimes it will be someone comes to you for a sales page and then when you talking to them, you realize that, no, you don’t need just a sales page you need like the whole of the bank, which is when you do wanna give them the idea so that they can see how the pieces fit together But, but yeah, in this case, this is like a straight shipment. Like, this is this is pure strategy. Yeah.
Yeah. Okay. Okay. I’ll let you know if it goes. It’s a one. So it’s an hour an hour away.
Okay. I’m gonna be in bed. Thank you. Are showing up. Yeah. And, the recording should be in, Slack Cooper usually ends.
That’s it. Thank you.
Bye. Bye, Jessica. Hey, Ralph.
The Distributable Brand
The Distributable Brand
Transcript
Okay. This is the worksheet that you are working through today.
You’ll see on the front of all of the worksheets. There was a, I think, a problem with a couple of the worksheets that were sent out to you, but going forward, This part down at the bottom will help you understand what to use it for.
We’re going to talk through what not to start with when you’re thinking of your brand and what to start with when you’re thinking of your brand. And again, I have, worked with a lot of freelancers who struggle a good amount with their brand, and it’s really closely tied to your differentiators and to the audience that you want to target, And sometimes that can mean and feel like it’s not as tied to you as you might want it to be, but we’ll talk about that.
This is what people don’t understand about what I or we, if you’re talking about yourself as like an agency or something like that. Strong opinion we’re gonna get into who also openly shares this opinion. If somebody else does, then it’s like, should you go forward with that?
And then basically how you talk when you talk freely. Then a little bit of this, we’re not really going to touch too much on this in the training itself because it’s really straightforward. I mean, everybody here is in a pretty advanced state. So it’s quite simple to fill this stuff in, but this is the kind of thing that when you are working through talking when you’re at the next stage where you’re like, okay. I’m going to hire somebody to develop, like, a mood board for my brand, or I’m gonna put my own mood board for my brand together, then that’s where, you know, colors will come up and the personality is that are similar to your brand or what you want your brand to feel like those will come up too, and that can lead to brand voice guides and all sorts of stuff. So you’ve already seen Justin Blackman’s training on brand voice He has a great approach.
Excuse me. My approach is slightly different.
But it all works together. It’s all just like, catch the things that are helpful to you and use them to move forward not to get stuck. If anything I share today, makes you feel stuck, disregard it unless it’s a good stuck, unless it’s like that that crash that you have to feel like, oh, I can’t figure this out, and that’s actually a productive sort of stuck. And then, really at the end of this, we’re going to want you to write out that brand? Like what is the brand? How does it sound?
And specifically, how does it make you distributable? And that’s really key difference here in thinking through brand, if you are trying to build your authority, and this is true for every new brand that’s out there because brands now spread on social.
Obviously, that’s scalable word-of-mouth when we’re talking about social media. So distribution is a really big part of your brand. Can my brand be distributed?
And that really means when you think about the influencers out there that you want to distribute your brand, these may be wish list, or you may be like, one degree, like, separated from that person that you want to talk about you. So maybe there’s an easy way in.
We have to make it easy for those ideal people to distribute us to their audiences.
So will I easily distribute their distribute you really simple, clean question. And if you can’t answer, yes, not would I, not anything, but will I easily distribute you? And if it’s not a yes, then refine it.
Will Marie Forleo easily distribute you if that’s somebody that you want to. Well, I mean, the list goes on, but Lenny is another great example. A little difficult. It’s actually harder to get to distribute you than even these two are, which is, I think, pretty stunning.
But will these influential people who have access to the Mark you want to tap into easily distribute their distribute you, and there has to be, of course, a reason why there has to be something they’re worth sharing with other people. And the reality is, that if you think why would anybody wanna share my brand, then you’re probably not in a good place with your brand.
But there is this content beast that all the lenny’s and Marie’s and Tim’s of the world and everybody else that you wish would talk about you They are trying to feed this content beast. They are running up against what should I talk about next? Who should I share next? And that’s a really big opening.
Or your brand for anybody’s brand that there is so much need to keep feeding that beast. So you need to distribute other brands. You will need to distribute other brands. If you were to start a podcast, you’d be like, who am I gonna get on my podcast?
You are identifying brands for you to distribute to people that is this audience that you are creating. So podcast host need new and interesting guests. Instagram needs people to talk about stuff three times a day at least. So if I’m a brand, posting, I have to post three different things, and it can’t all be just about me, or it’s just gonna, like, no one’s going to carrots people inviting other brands into their ecosystem.
And YouTube rewards accounts with really great videos that are added a lot.
So knowing that, that’s an opening for you. This isn’t about you to worry about this. This is we need to recognize that brands out there, that influencers need all of this stuff. And you can be the one that they then distribute.
So I think this is kind of bananas.
To meet minimum standards on Instagram, you need to post a thousand times a year, a thousand times. How are you gonna keep coming up with content? This is, again, a huge opportunity for any brand, hear any brand that’s being developed.
Everybody who trying to build something on Instagram is thinking through shit. I have to post a lot.
You can be one or ten or twenty or two hundred of those posts if you are a brand that they want to distribute. So knowing that everyone needs not just content, but engaging content. There are those influencers out there who want to share the most engaging stuff, and that means things that are clickable, of course, which can often, of course, mean people with opinions.
So we’ve got all of these people on the left potential partners, affiliates influencers, as mentioned, hosts of podcasts newsletters, whatever that thing might be, publishers. This is traditional publishers, like book publishers, as well as everybody else who would call themselves a media company or a publisher of some kind. They’re off trying to seek out in all of the crap that’s out there. All the boring brands that have nothing to say that are saying the safest things all the time that have no new perspective, no new opinion, that’s all crap.
They want to avoid that crap and look or the good little bits inside of it. And we need to be those good little bits inside of it that then get ballooned. So When we’re talking about brands, everybody really quickly wants to jump to. How should I sound?
What should I say? Joe, should I talk about myself as I or we?
And I would love to back up because no matter what you do with photo shoots, with your logo, Should my domain be my name or a brand name? None of that matters. The thing that matters first is distribution. So that means identifying who those people are.
You want to share your brand. And that doesn’t just mean influencers. I showed those people because we’re talking about scale about getting out there and getting shared broadly and repeatedly by cool people who have awesome audiences that we want to tap into. But then there’s also the brand that your clients and customers share.
If you’re working on referrals a lot, what makes you distributable by referral across client that you have and three or five people that your client knows. Right? That’s also a matter of distribution.
How do we get people to share our brand and why aren’t they already sharing it? What’s getting in the way? Does Seth Gordon know why?
He should distribute you to his audience that believes strongly in everything that he says and shares.
Does he know, is there a why? Is there a why for him to reach out to you? So we we don’t wanna start with photoshoot, stylist, especially since so many photoshoots are bullshit and you know that when you look at them, right? Where there’s a smiling happy Instagram face, And that’s not even what your brand is necessarily.
And the problem is if you don’t go to a photographer with clear vision of your brand and who you’re going to distribute that to, you will end up with the smiling not true to who you are brand photos. We get those all the time, and I’m like, these are fucking pointless because that’s not who I am. People are gonna think of a smiling I don’t even know what the now would be, but it’s not who I am. And so these stylists come in with that same idea.
Oh, you just want to look friendly or look good or whatever it might be, and that’s gonna end up being stuff you throw out later because nobody gives a shit. Or the wrong people. Give a shit.
A logo. Don’t worry about that yet. A domain, whatever. You can buy another one later. A brand voice guide. That is the last thing to think about when you’re thinking about your brand right now.
We wanna make it an easy no brainer for the right people to talk about you. Now that might sound like Joe, you repeat the same thing. That’s because it will always come back to these things when you haven’t done the hard work of actually figuring out how to get people to talk about you. What’s the opinion you’re going to take that appears to be probably contrarian to what the world thinks. So Wait.
Hold on. Do start with. Where did my little checklist go? Sorry. They should all be check marks. These are all supposed to be check marks. So This is the check mark part of your worksheet.
What is a counter opinion that you can take? Where do you stand on a popular subject in your space? What should you own that you will love and that others will respond to. So we’ve been talking a bit about what you should own, right, when it comes to your red thread and where you’re going to build your authority. And we really need to dig into that counter opinion and what your stand is, where what your soapbox is that you would happily stand on for the rest of your life because once you identify that thing, you will be standing on that soap box for a very long time.
Then there’s the other note of and then lack of check mark is super throwing me. The other note of your attitude when you’re feeling most communicative. So a lot of people in the room, a lot of writers, if you’re watching this replay too, a lot of us feel different at different times, of course, but there’s a strong sense of introversion with a lot of writers and writer types creatives out there. But there are moments when you do feel like more alive let’s say or more, like, energetic and you’re willing to talk and talk and talk and talk and talk about something, kind of tap into what that attitude is when you’re feeling most communicative?
Like, are you do you get really passionate about a certain subject That’s when you’re like, you could talk without anybody ever stopping you. You would just keep going and going and going. You have to also think through that because When your most vocal, you’re going to have to continue to be vocal going forward. That’s how your brand is built.
What can you say and say again and again and again and again passionately in an interesting way to make people curious, to make people listen.
So we wanna be opinionated in a way that comes naturally to you when you’re at your most vocal. Are you at the pub with friends? And someone said some about how Jennifer Aniston treats herself to one potato chip when she’s feeling like snacking. And you, like, lose your mind over this stuff.
That doesn’t mean you’re gonna be opinionated about Jennifer Aniston or potato chips or anything. But really tap into what what do you need to be talking about that makes you feel alive and ready to talk and talk and talk and talk and talk, which is what your job is going to be. So me, for example, I’m naturally very shy, but when I feel like communicating, I can get a little spicy, a little snappy, I roll my eyes pretty hard when I disagree. I can disagree a lot, and that’s true for like everybody in my family.
It’s a very loud family.
I take sides, you know, the strong opinions loosely held idea.
Not often loosely held though, so that can be a problem.
I do not always need to have support of my opinion to stand behind it. I do love to have support of my opinion though, and I can stand behind it better than I can be exaggerated and animated. So it’s like the hard eye rolls and stuff like that. And sometimes I can be a little offensive.
I don’t mean to be. But I know that I can sometimes come off that way, and that’s when I’m activated. That’s when I’m, like, turned on, ready to talk about a thing. And I think it’s good for you to note those things for yourself as well.
Because if it’s if it’s likely that the time that I’m gonna talk the most, the loudest, and in potentially the most interest thing way is when I’m spicy or when I’ve been, like, I disagree with you, then that’s gonna be important as I’m figuring out my brand and how will I talk? I’m not gonna be this quiet smiling Instagram type. You know, I’m not going to. It wouldn’t it wouldn’t make any sense to because if I ever do a podcast, you’d be like, well, that doesn’t even sound like that person.
Completely different. Right? So it’s important for you to think about how you actually activate.
So my take, my opinion that I hold that I go out into the world with, is most of what we’ve been taught about messaging in particular is wrong. Most of what you’ve heard about copywriting is wrong, and I wanna fix that. I will frank I will frequently say things like, no. Don’t do it that way.
Do it this way. And we also see that people respond best when I say no. Don’t do it that way. It this way instead, and that is a good thing for our brand.
So think through that kind of stuff what activates you and how that comes to life. And then the question is do I know how to distribute you? So, obviously, we talk about things like videos, quotes, like there’s or Instagram, you’re putting videos out that are long, that are short, images with quotes on them. You can share photos and memes, obviously links to books, This is easy to distribute.
Right? You can have a book and what makes it so easy to distribute a book is that there is a link to it There’s a title for it. There’s a pre made image for it. That’s the cover of it, and it’s got natural built in authority.
It is easy for me to distribute. I don’t really have to get any buy in from anybody, but that you’re a good person to distribute if there’s a book there. Blog posts, depending. That can also be very easy.
At least it’s it’s physically easy to distribute it, and it’s physically easy to distribute a link to a podcast episode as well. But it’s not just about being easy. Right? That’s will I easily.
The will part is, is it worth it? Is it worth it to distribute use? That’s where we need to be opinion based and divisive with our videos.
Have short and pity videos that make it worth it as well. Like, okay, I can easily distribute you and my audience is going to understand you really quickly and take a side really quickly. Quotes that break with the norm that say something a little bit different, unexpected photos and memes. Maybe a quote image that looks different out of the blue. That’s not on but that better matches your tone, which is again, don’t worry about your brand and what it looks like as much as does it sound right? Does it sound like your opinion.
Books, everyone wants to promote a good book, clever deep blog posts. Those are easy links to share, as I mentioned before, and energetic podcast episode. So it’s not just easy, but is it worth me sharing your brand with the world?
Is it too risky to put you in front of my audience? Is the other question that we have to answer? So that means being consistent.
If I bring you on my podcast, am I what I’m going to get so that I can actually distribute it to my audience, and they’ll be like, cool. Dig it. Love it. That was a and your life for you, I knew it would be amazing because they’re always consistent with what they say. They’re always saying the same thing in the same energetic or bitchy or whatever that adjective might be that will define what your brand sounds like.
Finishing thought, and then we can talk a bit about this.
Tony Robbins. Tony Robbins said this. I am not necessarily a huge Tony Robbins fan. My sister and I had to sit through this horrible Tony Robbins Day. Someone gifted us tickets and we were like, oh my gosh. We were dying.
We didn’t even get to see him. Of course, as everybody who’s been to a twenty Robbins event knows, he, like, doesn’t come on until two in the morning or something. But an important thing is that the Tony Robbins brand is very different from who Tony Robbins says he is behind closed doors. So he says, I made this. Everything you’re seeing is something that he produced. So we’re talking right now about the early stages of figuring out what your brand is and how to make it distributable.
But we’re really working toward a place where potentially what your brand looks like and what you as the face of your brand look like. Are not what you think they are today, that every part of you may actually be constructed as you’re putting your brand together. And that that’s actually not only okay, but that’s kind of the point you are the product that you’re selling. And just like any product needs an interface that looks a certain way. It needs certain packaging.
That’s what we’re going to be putting together, as brands. Does this all make sense? Any questions?
Any thoughts?
No thoughts.
I like the concept, especially with, like, celebrities. When you look at celebrities, there’s this whole you know, what they want you to think on screen, but then you behind the scenes, right, that’s drug use, it’s all this other stuff, and you’re like, there’s the brand and then there’s real. Right?
Yeah. Yeah. This, like, intentionally selected, curated, and, like, watched over brand.
Yeah. That can feel like, well, I don’t have a team, or you can feel inauthentic as well. But I honestly, I don’t think Marie forleo is anything close to the person that she shows herself to be because she’s a bit of a caricature. She’s like an exaggerated version of Marie Forleo.
And that’s the kind of thing that we can either, like, roll our eyes about it or go, like, okay, that’s a really good lesson. That’s so if if these people out there are putting on a brand that’s different, but that makes it distributable. Obviously, Marie Forleo tapped into what a lot of women in business wanted to see how they wanted to feel, and she did that extremely successfully right out of the gate.
And yeah, that’s like a lesson for all of us.
So that’s kinda like your origin story when you think about it. That’s the whole point is really to create your brand ideally around who you’re you’re targeting. Right? So then they they feel like, hey, they get me.
They understand me, but is it is it really you? Yeah. It’s not. It’s your brand.
It’s, like, it’s mind numbing when you think about it. It’s like Yeah.
Wow.
Yeah. Yeah. Absolutely.
And you can think about, like, people who really pull off their brand very well, like, you know, Taylor Swift as a kind of obvious example, where it’s so believable that maybe it really is real.
And that’s okay. And maybe she, like, grew into that Brent, or who knows? Parts of her are there and parts of her, she dials back. She’s not gonna be the same on stage as she is chilling, like, doing her friend’s nails.
I wonder if, you know, like, I know it’s pretty deep, but I wonder because it is about your brand and I know especially with celebrities and stuff. I wonder if there’s people who specialize in that where it’s like, okay, you’re this old, you’re fourteen years old. Here’s your your target audience. This is your brand. And as you get older, you notice the celebrities evolve because their their market is evolving.
Yeah.
It’s interesting.
Yeah. That is. It is.
Wow. But maybe that’s what’s happening. That’s why you see, like, what’s his name, the Canadian goof. Then no one likes him.
Justin Bieber. You know, he turned into this like bangs and then as he got older, he was edgy. Is that what’s happening? It’s crazy.
Yeah.
Yeah. Wow. Interesting.
Never thought of it that way.
Fun.
I know Johnson said, should we craft those facets with a customer in mind the same way we write copy?
It depends who your customer really is.
But I would say when you’re thinking of your brand and how to get that brand out there, a customer isn’t going to distribute you as well necessarily as a more influential person is. So and that person doesn’t have to be person either. It could be brand, x, that wants to put you on stage or whatever it might be.
So I wouldn’t craft with, like, the next ten thousand dollar client in mind, because that’s small, but let’s craft with who do those ten thousand dollar clients listen to. Where do they go to find what they need?
And that’s who that’s that’s who’s gonna distribute you. If they don’t get it, and they don’t distribute you, then you’re constantly working for every client that you get every single time.
And referrals are good. Referals will go a long way, and that can be, you know, solving for that client, but How can you be more distributable than that?
Abby?
Jason, there’s, like, a disadvantage to being kinda, like, a smiley friendly brand because that’s, like, the way I am, but then I do worry sometimes that because I’m quite like giggly and stuff. I’m like, oh, it is it affecting, like, people’s value perception of me? And I think because I I have like a baby face as well, like, don’t worry that people, like, like being smiley friendly, like, is that should I should I, like, change it? I don’t know.
Do you think it is holding you back from being distributed?
I don’t know. Like, I generally don’t know. So I’m asking.
I mean, and I’m not I’m not like boo to smiley happiness.
At all. I’m just not really like what’s funny is when I say that I’m not that my friends my little friend group over in our shine crew. They’re always, like, surprised because they do see me as, like, laughing and smiling a lot. But that’s when I’m not at work when I’m at work to get pretty bitchy about things. Like, I get a little opinionated, pretty quickly on things. And so so there’s different sides of who you are, obviously. Right?
But if you actually are that and you feel good about that, I think that’s wonderful.
You’re you don’t have to, like, have attitude or anything. Just like, do people know what they’re getting with you? Are they getting the same thing with you every time that consistency?
And is it something that I, like, think is interesting enough that I’m going to share it. And obviously, the things that you say are gonna be the most interesting thing, but people will go to your website, see a photo of you, go to your Instagram, see who you are there, and it’s like, so the two parts have to come together.
The opinion that you have and the way that you present yourself.
And they could be like juxtaposed. Right? It could be, like, you’re really happy.
And you come off as very, like, as you said giggly or cheerful or whatever, And then you have like these really sharp cutting opinions, that could be really like an interesting contrast.
Just depends. Right?
Yeah. Right.
But if you don’t feel it’s holding you back and you do see evidence that people distribute, happy brands, which they do, then no need to stop. Just make sure you know that your ideal audience distributes that. Yeah.
Okay. Thank you.
Yeah. Let me bug out.
How much did you say is, value versus, like, say, like, ability Like, yeah.
This person can offer a lot of value to my audience, but, I just don’t like them sort of thing.
That’s tough. What do you think?
I don’t know. I think they’re gonna choose. I just don’t like them. Unless they could show that there’s ROI, they’re gonna make a lot of money, then you can buy a lot of therapy, but it’s Personally. I don’t know.
Yeah. No. I think of of brands that I don’t like, and I would never ever even like when people in my audience mention them. I’m like, I if if I’m like mentioned in the same LinkedIn comment with somebody I find unlikable, then I’m I’m not even gonna, like, like, react well. I won’t react to that post at all because I don’t Yeah. I see.
It’s like that person is not distributable for me. I won’t help them get distributed.
Yeah.
Yeah. I’ve had people steal, like, I know what you mean. Like, you’re, like, there’s so much just, you know, this is not a good person sort of thing.
Not not so much likability, but But just, like, No.
I don’t want you to follow them. They’re gonna say crazy shit. Because I can’t be the one who led you there in any way.
Which but if if you say something really interesting, then, of course, people want to. And then just, like, keep your unlikable stuff to yourself, unless it’s like that’s part of your brand, which the person I’m thinking of, that’s part of his brand. He’d be very happy that people think he’s an asshole.
But I don’t even I don’t even mention him. It’s such an hassle.
Yeah.
Anybody else wanna talk about this, or do you wanna move on?
Other things that are on your mind today or business and money, stuff.
Where you at?
Question time, talk time?
I’ll can I ask a question?
Yeah.
A win. I sorry. I don’t know. It’s not directly a win for money, but I did have an online magazine reach out for feature interview or something like that. So. Nice.
And actually, yeah. I’m always thinking it’s spam. So I given the route back and forth, I was like, oh, okay. That’s anyway.
So Good job.
Nice.
Thanks.
I guess my question is It’s really basic but on all of this.
I’m kind of wondering, okay, so what do I do next? Like what’s my next step? And the only because the only thought I had is you all were talking was when you were saying you’re not smiley or related to that and all that. And I was like, how old my brand? Like me if I had to really sum it up and it was like, okay. If I could have the Bernee Brown stuff, have a baby with Harley Davidson.
That’s what I wanna feel like.
Okay.
I don’t know. And but like in terms of what do I do that’s kind of my question, I guess. I’m I’m struggling to figure that out with real clarity.
Okay. So you want to combine Brenae Brown and Harley Davidson. What does that mean to you? What are you putting together there? What’s the outcome?
Oh, oh, what’s the outcome?
I want a brand where you you feel like they they really genuinely care about the customer like customer first. Right? Bernae Brown. It’s like really being authentic but an empathy and all those things, but then the Harley Davidson part of it is if you look at their copy, it’s often very right to it short.
Like this this. You know, there’s a period between two very quick two word sentences or something, you know. And I like that very direct and to the point kind of feel and then also the the the way they I actually think both brands kind of lift you to this ideal freedom, you know, just in very different ways. Right?
Like Harley is about get on the road. You’re an American like be free. That’s their, you know, it’s like their vibe. But in the same way, I think Renee Brown also is trying to call you to freedom but getting rid of all the crap that we carry, you know, mentally and all the emotion kind of stuff like that.
So I don’t know. Did that answer your question?
I’m not sure what the outcome Exactly.
Yes. Yeah. No. I’m just curious to hear you talk a bit more about it in the hopes that that’ll also help you work through it. Abby, you had a thought I know you just chatted it, but you did because you were gonna come off mute, and now you chatted something over.
No.
I wasn’t gonna come off mute. I was just saying, like, the the grand, pillars as, like, the rubber and then, like, the idealist. It sounds like a merger of the two of those.
Yeah.
Okay.
That’s what I was gonna say. It’s kinda like, in the twelve archetypes, it’s like outlaw and caregiver.
Yeah.
But, yeah, what do you do with it? What, like, I I’m curious about what’s forming in your head when you think about that? How long have you been thinking about that, Jessica?
Yeah, where are you Like, it’s really a question of, like, it’s the first step, right, is figuring this sort of thing out and making sure that there’s, you know, a world out there that will share that brand. And what is the opinion? What’s the what’s the position that you’re taking that’s then supported by a mix of Renee Brown and Harley Davidson or this idealist meets rebel.
Caregiver versus outlaw.
Where are you at?
Well, okay. So the Harley Davidson thing, I’m from Milwaukee. So of course that’s always been a thing and so the marketing branding ended that is just fun to look look at think about, study their copy, look at their photo shoots, all the things they do. But the in terms of the opinions, that’s That’s harder for me. So I I think about things like the seasonal sales you all know. I’ve shared with you that I just think people are looking at it in a short term win when they’re really missing the long term possibilities.
But then also in email, like in e commerce, this heavy reliance on, image graphic graphic heavy and discount heavy offers when they really should be trying some other things not so Afakevy and and discount heavy.
So but I don’t know how those kind of merge into my branding or opinion that’s where I’m still trying to flush that out and figure that out.
Yeah. Yeah. And I don’t think that will necessarily get there right now. Because that’s like a big thing is to figure out your brand and all of it, everything that goes with it. But, I mean, think it’s great that you’re heading there.
And it’s just like, do the work of really figuring out, like, when we even look at the worksheet. Right? If you can write down what let me just go over to it.
Really working through because your thoughts on seasonal, unlike things in e commerce that are just kinda short term, think that’s a good start. Right? But it’s it’s really a question of how do you form that into a strong opinion? Like a single statement that you could say again and again that makes sense to people as soon as they hear it. And I don’t mean like a tagline or value prop or any even just your positioning line necessarily, but just state what that opinion is. Really, it’s what are you picking a fight with really?
Clearly, and, like, just do that on page one. Of the worksheet and then just make sure that, like, nobody else is really saying it that way, or if they are, they’re not as noisy as you are.
So if it’s something someone else is already saying, then it’s not really worth distributing you. Right? Because I probably can just distribute this other person and etcetera, etcetera.
So yeah, I would say that’s like the next step. Document it in repeatable way, and then just like share it in the slack group and see if it resonates. With people, and then just, like, keep refining it until it does.
Okay. Yeah. K. Thank you.
Yeah. Sure.
Anybody else? What else is going on? Katie, do you have a win to share first or are you building on what Jessica said?
I have a unrelated question. Yeah.
My win would be I have booked, last minute VIP day with one of my retainer clients.
Nice.
Thank you for last. So was fun.
Surprise. Nice.
I’m curious, like, When it comes to simplifying complex ideas to make them memorable, like, to make something feel like it’s easily distributable because I feel like my, like, profitable signature offers thing is really big. Like what the the problem that I want to The the thing I have an issue with is people not, like, a lack of alignment in people’s marketing so that their top of funnel content is not attracting the customers that they wanna be putting their high end offers in front of.
And so what that has meant is that I end up talking about a lot of different things. Like, I talk about your lead magnet and I talk about your welcome sequence and your, you know, your sales, like, I talk about all of the things. Yeah. And so I don’t like, lately, I’ve been focusing more on the sales page.
Because that I see that as like the source for, you know, finding that alignment throughout, but yeah, I feel like since my very first hot seat, in the first week of the program, that’s been the the red thread of, like, I have this big thing, but I don’t know how to make it small enough that I can ease, like, that it is that easily distributable idea.
To under so so it’s profitable signature offers.
Where signature offer has been a thing, and then profitable is your way of making it your own?
Or is that is that what you would call, like, your differentiator on the subject of I don’t know because I’m trying to, like, find all these different angles into it.
So, like, one of the things that I talk about is like golden opportunities. So it’s like different ways of adding, you know, upsells or systematizing referrals. So, like, that’s kind of one of the angles that I’ve taken on the signature offer is, like, finding these hidden opportunities to make your existing offers more profitable But ultimately, like, what I really enjoy is you have this one, you know, landmark offer, like, that’s what you’re getting known for, and then helping business owners refine everything else that they’re promoting and selling that they’re attracting an audience that is gonna be a good fit for that offer and then, you know, whatever they have on the back end. So It’s just broad. I mean, all of you said an answer, like, you know, a solution, but I love, like, a direction to look in for.
Yeah.
I think if we can even unpack what’s going on within what could be getting in the way of people really understanding it maybe because for me, Most marketers I talk to, don’t understand what an offer is. They don’t think offer.
People in information marketing think offer. They’re used to that.
Coaches maybe do more and more people who’ve read hundred million dollar offers.
Where that was a very distributable idea of hundred million dollar offers. That’s like a big idea. Like, tell me more, please.
And that’s picking a fight, indirectly picking a fight with your these shitty little nothing offers where you’re making a twenty bucks on something, you know, to a hundred million dollars. So But I wonder if there’s something that will be difficult for the average person who’s trying to figure out what you do when it comes to the word offer, that doesn’t mean that’s true. But I’d be like, let’s maybe think through that. And then profitable signature, profits good. Profitable is a big word. Signature is also a big word.
So it’s like kind of a lot of, you know, cognitive friction there in getting into what profitable signature.
Offers means. I understand all three words separately, but altogether, it’s a little bit trickier. And I would wonder, what are you really picking a fight with?
Do you know what you’re picking a fight with?
Yeah. So my to answer your question as Stacy is, like, I mean, I work with primarily, like coaches and experts who are, you know, were experts and now I’m moving into coach So I I would say, like, offers is just ubiquitous, like, the term using the word offers to describe what you’re selling is fairly ubiquitous, the concept of signature offer. You know, there’s maybe a handful of other terms that people use for it, but, like, that’s also There.
Yeah.
But I wrote about, like, what people don’t understand about we do, making it your oh, may be making your signature offer profitable goes beyond any one sales or launch strategy.
It’s about know, attracting the right audience. Like, and then I have this handful of things that I wanna say it’s about. And I think that’s where I lose the it takes so long to get to what it is.
So you’re saying your audience’s idea of an offer is broken. It’s too small. It’s too narrow. Are you picking a fight with the very concept of offers as far as these experts think.
I guess it’s in the sense that they almost, like, that the offer the concept of a signature offer like exists in a silo when really your signature offer shouldn’t form your full business strategy.
Yeah. Yes. I, do I align the entire funnel? I do Oh, I work like across the full funnel. Yeah. Exactly. And I help people, like, create that alignment from the top to the bottom of their funnel.
Yeah.
I’m wondering why or Shane. Do you have any thoughts on this at this point?
Especially where I given how you work with people just like this.
Yeah. So I think you touched on at the end. It’s a creating alignment. Right? You’re you’re sort of you’re aligning all our messaging towards this this signature offer and everything in between that sort of that leads to that. Correct?
Yeah.
And then it’s deciding, you know, what is what does success mean to them whether it’s more money or more leads or what is what what’s the outcome that they’re looking for, ultimately that the system would achieve. What is it?
More sales and easier launches is what my surveys always always say the same thing. And and then, you know, those sales coming in, like, the offers feeding into each other without having to do the launch every time.
That’s the problem, like, what’s the specific problem that they’re facing with the with the system or what currently is working with them right now?
Fish feeling like every sale is harder is too hard. Like, you know, the launch feels like a grind and or the launches aren’t working.
So working isn’t, like, defined just to break that down a bit more.
Like, if it’s not Leading expectations, making the money.
It’s not they’re not seeing ROI. They’re not it’s so it’s not like setting it up. It’s just it’s not they’re setting it up. They’re using this process. They have this high ticket item, but it’s just not selling. Is that sound about right?
So your solution goes in and and solves that problem, essentially, and then you you and by doing that, you align all of their messaging and all their marketing assets to their their high ticket item, which then helps correct me if I’m wrong, then make more money.
Right? In a sense?
Yeah.
I don’t that sounds good to me. Doesn’t it?
I mean, no. Because it’s too complicated. You know, like, doesn’t it feel like it’s not distributable, simply because it’s too complicated. I don’t know what a profitable signature offer is.
And if I think offer, it sounds like, like you said, Katie, it’s in a silo. An offer is a thing that I put out at this one time. It happens in a launch. So your audience hates launches, increasingly.
They’re stressful. They want an easier way.
To do this. Right? So it’s like it’s packed with tension because I don’t understand the words. And then I don’t know what my outcome is.
Like, I want money. You know, that’s what they that’s why they’re doing launches. That’s why they’re putting courses out there. They want easier access to the money that exists.
In the world for people with courses.
So to have a profitable signature offer, although it’s a really nice series of words, and you could see it beautifully printed in a really nice font.
I just worry that it’s too Nordstrom when it needs to be more Walmart. Like, it’s just a little highfalutin for the average person.
And I don’t mean the average Joe. I mean, the average person who has money to spend on what you’ve got.
It’s a bit up there. You know, it’s it’s not distributable simply because it’s complicated language.
Is it profitable, Joe?
Like, it’s the word, like, the how it’s all strung together, or is it It’s a thing that sounds good when you hear it and then you forget about it.
It’s like I like profit. I like signature. Cool. I wanna have like a signature offer.
But then you walk away. And if you didn’t act on it right away, to me, it feels like It was just it’s just pretty smart for busy people who were trying to make money. Are you public? Better what the fight is?
Like, What am I doing right now? What’s my problem that I have right now as your target audience that is tied like a rich person problem. Right? We wanna solve rich people problems.
So what do I have that’s that?
That you can then express, and maybe it still ends up being called profit signature offers, but it’s it’s help me.
The next I think the hint is the metaphor in the red thread book when she talks about, like, finding your tangible metaphor to Yeah.
Yeah. Yeah. Yeah.
Like, the hidden benefit sort of thing. Like, the where was the ad where it’s there was golfing. Oh, ideally, the CEO was wanting to get on the golf course. So that was the the sales letter focused on that. And then it just are you that angle sort of thing?
Like, are you saying that I guess the messaging is not as broad, you know, like the profitable, yeah, it makes sense, but to tailor that more. Specific to, like, the not just the outcome, but the a layer deeper, like, ultimately why.
You know, I wanna make more money. Why? Well, I wanna spend it with my Yeah.
And it and it’s making more across things. Right? So, Katie, you’re doing like all, like, sales pages right now, but it sounds like as was already mentioned, there’s this entire Stacy mentioned that there’s funnel and the offer happens across it.
But that’s kind of breaking with this so you have to sort of reeducate your audience on offer on all of it because if it spends every thing, and it’s not just focused on this one off campaign or launch, then now I need a new definition maybe for offer and that there’s friction there. So I I won’t understand it. I’m like, how can you make it?
How can you, like, bring it down? What if you had to throw out? What if you just weren’t allowed to use profitable signature offers anymore? It’s taken. You’re being sued for ten million dollars if you use it even one more time. That’s gone. What is it now instead?
Insistent, like maybe that’s more of an angle where you have a repeatable process that they can apply that you’re like secret sauce, you figured it out sort of thing.
How do you make it? Like, what to start?
What to start with? Yeah. Okay. I mean, This is good. I’m gonna run with this. Like, the questions that Joe’s been asking.
I don’t I don’t know now.
I know. I wanna work through this.
What is Walmart ready though? Like, what do you mean by that, Joe? Do you have an example?
I mean, like, it’s a simple word. It’s one syllable. There might be a number involved.
Like a numeral that I something I can see where I’m not actually reading anything. I’m just like looking and I get it.
You know?
Like hundred million offers, where he didn’t even spell out million. It’s just one a dollar sign. Woah, I get it. A hundred Oh, that’s a big number with an m on the end.
Shit. That’s a really big number. I don’t know what offers is, but tell me more about this hundred million thing. And I’m not saying b for Mosey at all.
But also why the shit not? Like, why not? If you could be, then why not go be the hundred million dollar guy.
But, yeah, what’s that, like, thing?
Which is so nebulous. Right? Like, to even say, what’s the thing? But, like, what’s how can you this is gonna sound mean, but how can you really dumb it down? To and in such a way, that it’s a clear flip or obvious opposite to what people think right now.
What does Amy Porterfield think right now about offers? What is she getting wrong right? Now about them, and can you then express that? And does profitable signature signature offers do that. Like, if there is something that she’s getting wrong, is your solution, the solution, and if it is cool, then you know you’re on the right track. Now we need to, like, say it in such a way that it’s low friction and easy to share around with everybody.
Does it is it food for thought there, Katie, for you?
Yeah. Yeah.
Yeah. Interesting.
Reading of, sorry, the, a book on twenty five k sales funnels. That concept? Yeah. That’s what you’re thinking?
I’m think well, yeah, that’s good. Because you know what it is. I mean, it’s just just a small number. Yeah.
It’s gonna One hundred million dollar signature offers or hundred million.
That that sort of idea.
Yeah. It’s just I mean, the the ease with which you can talk about that book.
And I’m not saying make it a book title, obviously.
I feel like it’s more, like, start with why, like, because if I want them to reimagine like all of their business assets, then it has to be like we I get into their brains from the starting point rather than the ending point and then be like, oh, and by the way, if you want this ending point, you’re gonna have to go do all this work. So okay.
So let’s start with what would you say instead of y? So if he said start with y and you were allowed to say start with, what would you say start with?
Like either who or like the buyers, like the actual not the people who are gonna buy your thirty seven dollar SLO offer, but like the people who are gonna buy your ten k offer.
Yeah. And then it’s really just and that’s cool.
Are other people saying it? And they are? And that’s cool. But to me, it sounds like what it’s missing there is the cool part about offers is that they’re tied to revenue growth. Like, when you hear offer, you think, oh, that’s where there’s a buy now button involved. There’s, like, a credit card involved soon.
Versus starting with your customer, which is like, oh gosh. I have to do all the research. Then I have to synthesize it, and then I have to get buy in, and then I have to write the thing, get it approved.
And then we come up with an offer. So you’re saying so I think, yeah, roll with that, start with but can you bring that blank at the end of start with? Can you bring it closer to money or offer? I’m not saying that you have to, but I think it’s a worthwhile exercise in figuring out what it is that you’re saying that people can then distribute.
Okay.
Yeah. And then will you share it with us in Slack or next week?
Yep.
Okay. Awesome. Thanks. Thanks, Katie. Abby. Where are you at?
Hey. Yeah, I have a question.
So, yeah, when I already shared in Slack, I’ve hired six people in the last one.
I didn’t see that you’d hired six people.
I know. It’s not, like, full time, obviously, but I, like, I literally didn’t hire, like, a VA until, like, November last year. So the five to five six people is, like, madness.
Amazing. Well done. Thank you.
My question. So, I’m starting to, like, outpry some of the leads I’ve been bringing in, but I I don’t wanna lose them.
Like, for the time being. So my kind of, like, you can’t afford me offers in a VIP week, but I don’t think that’s working for any more partly because the price is too low, but also because just a week of my time, like, it’s not really up for grabs at the moment and that the same way. So I want to offer I’ve been thinking about offering a consulting package where they get access to me for, like, ninety days. Maybe they get my course, and they’re kind of implementing it with me, like, some copy audits and then, like, voxa access. And I was thinking of pricing it maybe, like, five thousand dollars, like, ninety days.
I just I haven’t done anything like that. So I wanted to get some feedback before I kind of ask my audience for feedback on like the pricing, the packaging, whether, it’s kind of a nice idea in theory, but more hassle than it’s worth in practice, just any thoughts, really.
So it’s the course plus box her access. Is that right?
Unlike copy audits, but like baby ones.
Was the baby copy of it? Yeah.
Well, like, ten, fifteen minutes. Yeah. Which, I mean, I love doing those anyway. They’re, like, my morning warm up.
So Really? Okay. Yeah. Like gets me in the zone.
Oh. That’s my bad move. That’s good. That’s good. Okay. So you’ve got Chorus and then these copy audits. And those are private one on one things where you, like, record a video and send it to them?
Yeah. So for each of the assets in the funnel, the day one evergreen funnel, and then, like, unlimited box access for ninety days, but like unlimited within kind of set. Set my voice.
What makes you think this is a good idea? Why do what’s what’s leading you here?
Because I have people coming to me that just can’t they’re not gonna pay twenty grand for a funnel.
I can’t just do one asset for them because they need a whole funnel. The DIY course, like, it’s not enough because they feel like they want the hand holding. So I wanna offer something in the middle to serve that audience because I am getting, like, the leads coming in from them.
And until I’m getting loads of, like, really the ones that can afford me, like, I I need to bridge that gap somehow. So and I like the idea of it. Like, I I I like the idea of doing self consulting. It seems like it would be fun for me, but yeah.
So Cool. The course is easy enough because it’s already made. It’s like anything that you make on that is profit. Almost, copy audits, five minutes of your day, and you like doing them. Okay. So that’s good. Vauxer access.
You’d have to put a lot of boundaries around that, I would think, because it really quickly feels like it could turn into one hour consults on demand whenever they feel like it.
Mhmm.
Here, I’m gonna throw fifty questions at you in Vauxer and then your Saturday night is spent on that. So this could be cool.
I would just you’d have to really figure out how to control that. And that could be, like, just in tiers. Right? You might just have two tiers. It’s like, hundred minutes of voxer access or unlimited voxer access or something like that so they can at least see and then unlimited’s like a dumb amount of money, versus the hundred minutes. And then they’re like, okay. Well, I paid for the hundred minutes, so I’m going to take my hundred minutes and know more than that.
Or whatever, but that’s, like, hearing you say this. I would say that’s course is easy. You already have it. Copy audits are easy. You like doing them. They energize you, they start your day. That’s cool.
Boxor access, you’d have to figure out how to control it. Some people might be cool, but it only takes, like, Imagine if two just keep filling your inbox. You’d be like, when are these ninety days going to end? Like, I need out of this. Did anybody else have thoughts on this?
I’ve heard somebody speak about how to do boxer and put boundaries around it, but I can’t think of what it is right now, but I’ll try to find it for you, Abby.
Thank you. I mean, what about, like, doing unlimited but within office hours. So it’s like I have set times that they can vox at me because then I could just be like, okay, for like five hours on a Tuesday.
And five hours on, like, a Friday, I’m gonna be, like, on boxer, and I can just I’ve I’ve seen it done successfully if you put a window on particular day of the week and you say unlimited boxer access between these hours on this day, that absolutely can work.
Yeah.
And and I’ve seen people do that also as well with the ben the added benefit if you structure it in a way that helps you uncover problems that your audience wants to solve. It can be a good way to do research for product development and, knowing things to offer. So you you’re kind of getting paid for doing customer research.
Mhmm.
Yeah. So I feel like if I say, like, a hundred minutes, whatever. People are gonna use a hundred minutes. If I say unlimited, then they’ll probably use my fifty minutes. They’ll use less. Right?
Oh, good.
Go ahead.
Yeah. Two two very clear boundaries. I’ve seen done well, and I’ve used at least one of them is the questions they ask can’t be covered in the course. Right? So, like, one morning on that. Right? Like, you’re not gonna refer them back to the course every time that’s their responsibility.
And the second one, which I really like, and I’ve used, is a question that has to be articulated in through seconds or less. Right? So they’re not rambling and figuring out their question on the fly and using your space to figure out what they wanna ask. They’ve already done the thinking, right, and they’ve, yeah, done them, used a mental bandwidth to get to the question that they need answered, then Yep. That usually limits a lot of the excessive three minute splurges of just people even figuring out what they wanna ask.
I love both of those. That’s great. Yeah.
Thank you. Okay. So do you think it’s an okay offer? Like, should I just try it? Like, Yeah.
Try it with, like, limited access.
Right? Like, limited seats, six seats, or whatever you Well, whatever it is that you want to do, obviously, to push people to buy it, all the usual stuff.
Yeah. And then ninety days.
Yeah.
You think that that would normally takes ninety days for people to do this?
I’d say, like, probably more realistically like sixty.
Okay.
Then do it sixty because then if you hit it, you can get out of it faster.
Yeah. And it’s not like people will be like, oh, extra value on that extra ninety days. Sixty days at five thousand and ninety days at five thousand or, like, basically the same. And then at least you’re out of it after sixty days. Yeah.
Okay.
Thank you for the feedback.
Yeah. Cool. Good. Okay. Thanks. Anybody else? We good?
I just have a quick win to share.
Nice. Share your win.
I ended my beta of my software, and which, you know, was at half of the regular subscription price. It was ninety nine a month versus the one ninety nine. So I ended it, went up to the regular price and have, added another thousand in, MRR with half the people it would have taken before.
Nice.
Amazing.
Well done. Very cool.
Awesome. Good. Well, hopefully everybody is having wins out there. If you wanna share them, you can share them now or throw them in the wins channel, obviously. Anytime.
If we’re wrapped up on questions, very cool.
Next Monday. I am on a flight when this happened. So as much as I want, every single Monday to always be honest, was already booked in advance this flight. My team is having an on site in Edmonton. Yay, cold.
And so I’ll be on the flight. Liana Patch will be in. I think we’ve shared that over in Slack. And she’ll be talking about largely about, copywriting techniques around infusing humor. Into your copy. It is her thing, and it’s great that she owns that thing, and it’ll be, I think, cool if everybody see not just the techniques, but also a person who’s committed to owning humor in copywriting, sticking with it and teaching it and, what it looks like to learn that from somebody who’s been practicing it for so long.
Awesome. Yeah. Great. Always over in, Slack, obviously, and Thursday, Shane. Do you wanna give a teaser for what’s coming on Thursday?
Putting you on the spot.
Yeah, so it’s, building your authority site. So I’m gonna It starts with your, ESP, sorry, your value prop on the home page, and then the structure we use, including templates, or suggested templates for each page based off of formula. So we’re gonna, start with, we call it an avatar, but it goes beyond your typical psychographics, demographics, it really focuses on, the core problem and then, your solution to solve that problem, and then we focus on point of different benefits, and, you’ll use that to craft your home page action, and then, I’ll share all the material after that as well. So
including the process from site map, to spit draft and wireframe following Joe’s process all the way to The process we use to convert, we use WordPress, but there’s other options as well that you can use. And, and sort of some tips we’ve learned. And then we also take this same system and we, sell these services to clients as well. So you can apply for your coaching, your service.
And we also use the same framework for Google Ads pages, and we see an average minimum around twelve percent conversion because you’re really focused on solving a specific problem and, and nailing that during the messaging. So That’s overarching idea of how it works.
Love it. Awesome. Yeah. And Shane has you showed that this to me months ago. Like, I think it was in the summer that we first started talking about this. So it’s gonna be really cool to see you walk everyone through it to get.
Yeah. Pretty cool.
Yeah. Alright. Awesome. Thanks, everybody. We will see you well, Thursday is the next one. And then I will be back in two weeks, but obviously on Slack otherwise.
Alright. Have a good week. Thanks, everyone. Bye. Thank you.
Worksheet
Worksheet
Transcript
Okay. This is the worksheet that you are working through today.
You’ll see on the front of all of the worksheets. There was a, I think, a problem with a couple of the worksheets that were sent out to you, but going forward, This part down at the bottom will help you understand what to use it for.
We’re going to talk through what not to start with when you’re thinking of your brand and what to start with when you’re thinking of your brand. And again, I have, worked with a lot of freelancers who struggle a good amount with their brand, and it’s really closely tied to your differentiators and to the audience that you want to target, And sometimes that can mean and feel like it’s not as tied to you as you might want it to be, but we’ll talk about that.
This is what people don’t understand about what I or we, if you’re talking about yourself as like an agency or something like that. Strong opinion we’re gonna get into who also openly shares this opinion. If somebody else does, then it’s like, should you go forward with that?
And then basically how you talk when you talk freely. Then a little bit of this, we’re not really going to touch too much on this in the training itself because it’s really straightforward. I mean, everybody here is in a pretty advanced state. So it’s quite simple to fill this stuff in, but this is the kind of thing that when you are working through talking when you’re at the next stage where you’re like, okay. I’m going to hire somebody to develop, like, a mood board for my brand, or I’m gonna put my own mood board for my brand together, then that’s where, you know, colors will come up and the personality is that are similar to your brand or what you want your brand to feel like those will come up too, and that can lead to brand voice guides and all sorts of stuff. So you’ve already seen Justin Blackman’s training on brand voice He has a great approach.
Excuse me. My approach is slightly different.
But it all works together. It’s all just like, catch the things that are helpful to you and use them to move forward not to get stuck. If anything I share today, makes you feel stuck, disregard it unless it’s a good stuck, unless it’s like that that crash that you have to feel like, oh, I can’t figure this out, and that’s actually a productive sort of stuck. And then, really at the end of this, we’re going to want you to write out that brand? Like what is the brand? How does it sound?
And specifically, how does it make you distributable? And that’s really key difference here in thinking through brand, if you are trying to build your authority, and this is true for every new brand that’s out there because brands now spread on social.
Obviously, that’s scalable word-of-mouth when we’re talking about social media. So distribution is a really big part of your brand. Can my brand be distributed?
And that really means when you think about the influencers out there that you want to distribute your brand, these may be wish list, or you may be like, one degree, like, separated from that person that you want to talk about you. So maybe there’s an easy way in.
We have to make it easy for those ideal people to distribute us to their audiences.
So will I easily distribute their distribute you really simple, clean question. And if you can’t answer, yes, not would I, not anything, but will I easily distribute you? And if it’s not a yes, then refine it.
Will Marie Forleo easily distribute you if that’s somebody that you want to. Well, I mean, the list goes on, but Lenny is another great example. A little difficult. It’s actually harder to get to distribute you than even these two are, which is, I think, pretty stunning.
But will these influential people who have access to the Mark you want to tap into easily distribute their distribute you, and there has to be, of course, a reason why there has to be something they’re worth sharing with other people. And the reality is, that if you think why would anybody wanna share my brand, then you’re probably not in a good place with your brand.
But there is this content beast that all the lenny’s and Marie’s and Tim’s of the world and everybody else that you wish would talk about you They are trying to feed this content beast. They are running up against what should I talk about next? Who should I share next? And that’s a really big opening.
Or your brand for anybody’s brand that there is so much need to keep feeding that beast. So you need to distribute other brands. You will need to distribute other brands. If you were to start a podcast, you’d be like, who am I gonna get on my podcast?
You are identifying brands for you to distribute to people that is this audience that you are creating. So podcast host need new and interesting guests. Instagram needs people to talk about stuff three times a day at least. So if I’m a brand, posting, I have to post three different things, and it can’t all be just about me, or it’s just gonna, like, no one’s going to carrots people inviting other brands into their ecosystem.
And YouTube rewards accounts with really great videos that are added a lot.
So knowing that, that’s an opening for you. This isn’t about you to worry about this. This is we need to recognize that brands out there, that influencers need all of this stuff. And you can be the one that they then distribute.
So I think this is kind of bananas.
To meet minimum standards on Instagram, you need to post a thousand times a year, a thousand times. How are you gonna keep coming up with content? This is, again, a huge opportunity for any brand, hear any brand that’s being developed.
Everybody who trying to build something on Instagram is thinking through shit. I have to post a lot.
You can be one or ten or twenty or two hundred of those posts if you are a brand that they want to distribute. So knowing that everyone needs not just content, but engaging content. There are those influencers out there who want to share the most engaging stuff, and that means things that are clickable, of course, which can often, of course, mean people with opinions.
So we’ve got all of these people on the left potential partners, affiliates influencers, as mentioned, hosts of podcasts newsletters, whatever that thing might be, publishers. This is traditional publishers, like book publishers, as well as everybody else who would call themselves a media company or a publisher of some kind. They’re off trying to seek out in all of the crap that’s out there. All the boring brands that have nothing to say that are saying the safest things all the time that have no new perspective, no new opinion, that’s all crap.
They want to avoid that crap and look or the good little bits inside of it. And we need to be those good little bits inside of it that then get ballooned. So When we’re talking about brands, everybody really quickly wants to jump to. How should I sound?
What should I say? Joe, should I talk about myself as I or we?
And I would love to back up because no matter what you do with photo shoots, with your logo, Should my domain be my name or a brand name? None of that matters. The thing that matters first is distribution. So that means identifying who those people are.
You want to share your brand. And that doesn’t just mean influencers. I showed those people because we’re talking about scale about getting out there and getting shared broadly and repeatedly by cool people who have awesome audiences that we want to tap into. But then there’s also the brand that your clients and customers share.
If you’re working on referrals a lot, what makes you distributable by referral across client that you have and three or five people that your client knows. Right? That’s also a matter of distribution.
How do we get people to share our brand and why aren’t they already sharing it? What’s getting in the way? Does Seth Gordon know why?
He should distribute you to his audience that believes strongly in everything that he says and shares.
Does he know, is there a why? Is there a why for him to reach out to you? So we we don’t wanna start with photoshoot, stylist, especially since so many photoshoots are bullshit and you know that when you look at them, right? Where there’s a smiling happy Instagram face, And that’s not even what your brand is necessarily.
And the problem is if you don’t go to a photographer with clear vision of your brand and who you’re going to distribute that to, you will end up with the smiling not true to who you are brand photos. We get those all the time, and I’m like, these are fucking pointless because that’s not who I am. People are gonna think of a smiling I don’t even know what the now would be, but it’s not who I am. And so these stylists come in with that same idea.
Oh, you just want to look friendly or look good or whatever it might be, and that’s gonna end up being stuff you throw out later because nobody gives a shit. Or the wrong people. Give a shit.
A logo. Don’t worry about that yet. A domain, whatever. You can buy another one later. A brand voice guide. That is the last thing to think about when you’re thinking about your brand right now.
We wanna make it an easy no brainer for the right people to talk about you. Now that might sound like Joe, you repeat the same thing. That’s because it will always come back to these things when you haven’t done the hard work of actually figuring out how to get people to talk about you. What’s the opinion you’re going to take that appears to be probably contrarian to what the world thinks. So Wait.
Hold on. Do start with. Where did my little checklist go? Sorry. They should all be check marks. These are all supposed to be check marks. So This is the check mark part of your worksheet.
What is a counter opinion that you can take? Where do you stand on a popular subject in your space? What should you own that you will love and that others will respond to. So we’ve been talking a bit about what you should own, right, when it comes to your red thread and where you’re going to build your authority. And we really need to dig into that counter opinion and what your stand is, where what your soapbox is that you would happily stand on for the rest of your life because once you identify that thing, you will be standing on that soap box for a very long time.
Then there’s the other note of and then lack of check mark is super throwing me. The other note of your attitude when you’re feeling most communicative. So a lot of people in the room, a lot of writers, if you’re watching this replay too, a lot of us feel different at different times, of course, but there’s a strong sense of introversion with a lot of writers and writer types creatives out there. But there are moments when you do feel like more alive let’s say or more, like, energetic and you’re willing to talk and talk and talk and talk and talk about something, kind of tap into what that attitude is when you’re feeling most communicative?
Like, are you do you get really passionate about a certain subject That’s when you’re like, you could talk without anybody ever stopping you. You would just keep going and going and going. You have to also think through that because When your most vocal, you’re going to have to continue to be vocal going forward. That’s how your brand is built.
What can you say and say again and again and again and again passionately in an interesting way to make people curious, to make people listen.
So we wanna be opinionated in a way that comes naturally to you when you’re at your most vocal. Are you at the pub with friends? And someone said some about how Jennifer Aniston treats herself to one potato chip when she’s feeling like snacking. And you, like, lose your mind over this stuff.
That doesn’t mean you’re gonna be opinionated about Jennifer Aniston or potato chips or anything. But really tap into what what do you need to be talking about that makes you feel alive and ready to talk and talk and talk and talk and talk, which is what your job is going to be. So me, for example, I’m naturally very shy, but when I feel like communicating, I can get a little spicy, a little snappy, I roll my eyes pretty hard when I disagree. I can disagree a lot, and that’s true for like everybody in my family.
It’s a very loud family.
I take sides, you know, the strong opinions loosely held idea.
Not often loosely held though, so that can be a problem.
I do not always need to have support of my opinion to stand behind it. I do love to have support of my opinion though, and I can stand behind it better than I can be exaggerated and animated. So it’s like the hard eye rolls and stuff like that. And sometimes I can be a little offensive.
I don’t mean to be. But I know that I can sometimes come off that way, and that’s when I’m activated. That’s when I’m, like, turned on, ready to talk about a thing. And I think it’s good for you to note those things for yourself as well.
Because if it’s if it’s likely that the time that I’m gonna talk the most, the loudest, and in potentially the most interest thing way is when I’m spicy or when I’ve been, like, I disagree with you, then that’s gonna be important as I’m figuring out my brand and how will I talk? I’m not gonna be this quiet smiling Instagram type. You know, I’m not going to. It wouldn’t it wouldn’t make any sense to because if I ever do a podcast, you’d be like, well, that doesn’t even sound like that person.
Completely different. Right? So it’s important for you to think about how you actually activate.
So my take, my opinion that I hold that I go out into the world with, is most of what we’ve been taught about messaging in particular is wrong. Most of what you’ve heard about copywriting is wrong, and I wanna fix that. I will frank I will frequently say things like, no. Don’t do it that way.
Do it this way. And we also see that people respond best when I say no. Don’t do it that way. It this way instead, and that is a good thing for our brand.
So think through that kind of stuff what activates you and how that comes to life. And then the question is do I know how to distribute you? So, obviously, we talk about things like videos, quotes, like there’s or Instagram, you’re putting videos out that are long, that are short, images with quotes on them. You can share photos and memes, obviously links to books, This is easy to distribute.
Right? You can have a book and what makes it so easy to distribute a book is that there is a link to it There’s a title for it. There’s a pre made image for it. That’s the cover of it, and it’s got natural built in authority.
It is easy for me to distribute. I don’t really have to get any buy in from anybody, but that you’re a good person to distribute if there’s a book there. Blog posts, depending. That can also be very easy.
At least it’s it’s physically easy to distribute it, and it’s physically easy to distribute a link to a podcast episode as well. But it’s not just about being easy. Right? That’s will I easily.
The will part is, is it worth it? Is it worth it to distribute use? That’s where we need to be opinion based and divisive with our videos.
Have short and pity videos that make it worth it as well. Like, okay, I can easily distribute you and my audience is going to understand you really quickly and take a side really quickly. Quotes that break with the norm that say something a little bit different, unexpected photos and memes. Maybe a quote image that looks different out of the blue. That’s not on but that better matches your tone, which is again, don’t worry about your brand and what it looks like as much as does it sound right? Does it sound like your opinion.
Books, everyone wants to promote a good book, clever deep blog posts. Those are easy links to share, as I mentioned before, and energetic podcast episode. So it’s not just easy, but is it worth me sharing your brand with the world?
Is it too risky to put you in front of my audience? Is the other question that we have to answer? So that means being consistent.
If I bring you on my podcast, am I what I’m going to get so that I can actually distribute it to my audience, and they’ll be like, cool. Dig it. Love it. That was a and your life for you, I knew it would be amazing because they’re always consistent with what they say. They’re always saying the same thing in the same energetic or bitchy or whatever that adjective might be that will define what your brand sounds like.
Finishing thought, and then we can talk a bit about this.
Tony Robbins. Tony Robbins said this. I am not necessarily a huge Tony Robbins fan. My sister and I had to sit through this horrible Tony Robbins Day. Someone gifted us tickets and we were like, oh my gosh. We were dying.
We didn’t even get to see him. Of course, as everybody who’s been to a twenty Robbins event knows, he, like, doesn’t come on until two in the morning or something. But an important thing is that the Tony Robbins brand is very different from who Tony Robbins says he is behind closed doors. So he says, I made this. Everything you’re seeing is something that he produced. So we’re talking right now about the early stages of figuring out what your brand is and how to make it distributable.
But we’re really working toward a place where potentially what your brand looks like and what you as the face of your brand look like. Are not what you think they are today, that every part of you may actually be constructed as you’re putting your brand together. And that that’s actually not only okay, but that’s kind of the point you are the product that you’re selling. And just like any product needs an interface that looks a certain way. It needs certain packaging.
That’s what we’re going to be putting together, as brands. Does this all make sense? Any questions?
Any thoughts?
No thoughts.
I like the concept, especially with, like, celebrities. When you look at celebrities, there’s this whole you know, what they want you to think on screen, but then you behind the scenes, right, that’s drug use, it’s all this other stuff, and you’re like, there’s the brand and then there’s real. Right?
Yeah. Yeah. This, like, intentionally selected, curated, and, like, watched over brand.
Yeah. That can feel like, well, I don’t have a team, or you can feel inauthentic as well. But I honestly, I don’t think Marie forleo is anything close to the person that she shows herself to be because she’s a bit of a caricature. She’s like an exaggerated version of Marie Forleo.
And that’s the kind of thing that we can either, like, roll our eyes about it or go, like, okay, that’s a really good lesson. That’s so if if these people out there are putting on a brand that’s different, but that makes it distributable. Obviously, Marie Forleo tapped into what a lot of women in business wanted to see how they wanted to feel, and she did that extremely successfully right out of the gate.
And yeah, that’s like a lesson for all of us.
So that’s kinda like your origin story when you think about it. That’s the whole point is really to create your brand ideally around who you’re you’re targeting. Right? So then they they feel like, hey, they get me.
They understand me, but is it is it really you? Yeah. It’s not. It’s your brand.
It’s, like, it’s mind numbing when you think about it. It’s like Yeah.
Wow.
Yeah. Yeah. Absolutely.
And you can think about, like, people who really pull off their brand very well, like, you know, Taylor Swift as a kind of obvious example, where it’s so believable that maybe it really is real.
And that’s okay. And maybe she, like, grew into that Brent, or who knows? Parts of her are there and parts of her, she dials back. She’s not gonna be the same on stage as she is chilling, like, doing her friend’s nails.
I wonder if, you know, like, I know it’s pretty deep, but I wonder because it is about your brand and I know especially with celebrities and stuff. I wonder if there’s people who specialize in that where it’s like, okay, you’re this old, you’re fourteen years old. Here’s your your target audience. This is your brand. And as you get older, you notice the celebrities evolve because their their market is evolving.
Yeah.
It’s interesting.
Yeah. That is. It is.
Wow. But maybe that’s what’s happening. That’s why you see, like, what’s his name, the Canadian goof. Then no one likes him.
Justin Bieber. You know, he turned into this like bangs and then as he got older, he was edgy. Is that what’s happening? It’s crazy.
Yeah.
Yeah. Wow. Interesting.
Never thought of it that way.
Fun.
I know Johnson said, should we craft those facets with a customer in mind the same way we write copy?
It depends who your customer really is.
But I would say when you’re thinking of your brand and how to get that brand out there, a customer isn’t going to distribute you as well necessarily as a more influential person is. So and that person doesn’t have to be person either. It could be brand, x, that wants to put you on stage or whatever it might be.
So I wouldn’t craft with, like, the next ten thousand dollar client in mind, because that’s small, but let’s craft with who do those ten thousand dollar clients listen to. Where do they go to find what they need?
And that’s who that’s that’s who’s gonna distribute you. If they don’t get it, and they don’t distribute you, then you’re constantly working for every client that you get every single time.
And referrals are good. Referals will go a long way, and that can be, you know, solving for that client, but How can you be more distributable than that?
Abby?
Jason, there’s, like, a disadvantage to being kinda, like, a smiley friendly brand because that’s, like, the way I am, but then I do worry sometimes that because I’m quite like giggly and stuff. I’m like, oh, it is it affecting, like, people’s value perception of me? And I think because I I have like a baby face as well, like, don’t worry that people, like, like being smiley friendly, like, is that should I should I, like, change it? I don’t know.
Do you think it is holding you back from being distributed?
I don’t know. Like, I generally don’t know. So I’m asking.
I mean, and I’m not I’m not like boo to smiley happiness.
At all. I’m just not really like what’s funny is when I say that I’m not that my friends my little friend group over in our shine crew. They’re always, like, surprised because they do see me as, like, laughing and smiling a lot. But that’s when I’m not at work when I’m at work to get pretty bitchy about things. Like, I get a little opinionated, pretty quickly on things. And so so there’s different sides of who you are, obviously. Right?
But if you actually are that and you feel good about that, I think that’s wonderful.
You’re you don’t have to, like, have attitude or anything. Just like, do people know what they’re getting with you? Are they getting the same thing with you every time that consistency?
And is it something that I, like, think is interesting enough that I’m going to share it. And obviously, the things that you say are gonna be the most interesting thing, but people will go to your website, see a photo of you, go to your Instagram, see who you are there, and it’s like, so the two parts have to come together.
The opinion that you have and the way that you present yourself.
And they could be like juxtaposed. Right? It could be, like, you’re really happy.
And you come off as very, like, as you said giggly or cheerful or whatever, And then you have like these really sharp cutting opinions, that could be really like an interesting contrast.
Just depends. Right?
Yeah. Right.
But if you don’t feel it’s holding you back and you do see evidence that people distribute, happy brands, which they do, then no need to stop. Just make sure you know that your ideal audience distributes that. Yeah.
Okay. Thank you.
Yeah. Let me bug out.
How much did you say is, value versus, like, say, like, ability Like, yeah.
This person can offer a lot of value to my audience, but, I just don’t like them sort of thing.
That’s tough. What do you think?
I don’t know. I think they’re gonna choose. I just don’t like them. Unless they could show that there’s ROI, they’re gonna make a lot of money, then you can buy a lot of therapy, but it’s Personally. I don’t know.
Yeah. No. I think of of brands that I don’t like, and I would never ever even like when people in my audience mention them. I’m like, I if if I’m like mentioned in the same LinkedIn comment with somebody I find unlikable, then I’m I’m not even gonna, like, like, react well. I won’t react to that post at all because I don’t Yeah. I see.
It’s like that person is not distributable for me. I won’t help them get distributed.
Yeah.
Yeah. I’ve had people steal, like, I know what you mean. Like, you’re, like, there’s so much just, you know, this is not a good person sort of thing.
Not not so much likability, but But just, like, No.
I don’t want you to follow them. They’re gonna say crazy shit. Because I can’t be the one who led you there in any way.
Which but if if you say something really interesting, then, of course, people want to. And then just, like, keep your unlikable stuff to yourself, unless it’s like that’s part of your brand, which the person I’m thinking of, that’s part of his brand. He’d be very happy that people think he’s an asshole.
But I don’t even I don’t even mention him. It’s such an hassle.
Yeah.
Anybody else wanna talk about this, or do you wanna move on?
Other things that are on your mind today or business and money, stuff.
Where you at?
Question time, talk time?
I’ll can I ask a question?
Yeah.
A win. I sorry. I don’t know. It’s not directly a win for money, but I did have an online magazine reach out for feature interview or something like that. So. Nice.
And actually, yeah. I’m always thinking it’s spam. So I given the route back and forth, I was like, oh, okay. That’s anyway.
So Good job.
Nice.
Thanks.
I guess my question is It’s really basic but on all of this.
I’m kind of wondering, okay, so what do I do next? Like what’s my next step? And the only because the only thought I had is you all were talking was when you were saying you’re not smiley or related to that and all that. And I was like, how old my brand? Like me if I had to really sum it up and it was like, okay. If I could have the Bernee Brown stuff, have a baby with Harley Davidson.
That’s what I wanna feel like.
Okay.
I don’t know. And but like in terms of what do I do that’s kind of my question, I guess. I’m I’m struggling to figure that out with real clarity.
Okay. So you want to combine Brenae Brown and Harley Davidson. What does that mean to you? What are you putting together there? What’s the outcome?
Oh, oh, what’s the outcome?
I want a brand where you you feel like they they really genuinely care about the customer like customer first. Right? Bernae Brown. It’s like really being authentic but an empathy and all those things, but then the Harley Davidson part of it is if you look at their copy, it’s often very right to it short.
Like this this. You know, there’s a period between two very quick two word sentences or something, you know. And I like that very direct and to the point kind of feel and then also the the the way they I actually think both brands kind of lift you to this ideal freedom, you know, just in very different ways. Right?
Like Harley is about get on the road. You’re an American like be free. That’s their, you know, it’s like their vibe. But in the same way, I think Renee Brown also is trying to call you to freedom but getting rid of all the crap that we carry, you know, mentally and all the emotion kind of stuff like that.
So I don’t know. Did that answer your question?
I’m not sure what the outcome Exactly.
Yes. Yeah. No. I’m just curious to hear you talk a bit more about it in the hopes that that’ll also help you work through it. Abby, you had a thought I know you just chatted it, but you did because you were gonna come off mute, and now you chatted something over.
No.
I wasn’t gonna come off mute. I was just saying, like, the the grand, pillars as, like, the rubber and then, like, the idealist. It sounds like a merger of the two of those.
Yeah.
Okay.
That’s what I was gonna say. It’s kinda like, in the twelve archetypes, it’s like outlaw and caregiver.
Yeah.
But, yeah, what do you do with it? What, like, I I’m curious about what’s forming in your head when you think about that? How long have you been thinking about that, Jessica?
Yeah, where are you Like, it’s really a question of, like, it’s the first step, right, is figuring this sort of thing out and making sure that there’s, you know, a world out there that will share that brand. And what is the opinion? What’s the what’s the position that you’re taking that’s then supported by a mix of Renee Brown and Harley Davidson or this idealist meets rebel.
Caregiver versus outlaw.
Where are you at?
Well, okay. So the Harley Davidson thing, I’m from Milwaukee. So of course that’s always been a thing and so the marketing branding ended that is just fun to look look at think about, study their copy, look at their photo shoots, all the things they do. But the in terms of the opinions, that’s That’s harder for me. So I I think about things like the seasonal sales you all know. I’ve shared with you that I just think people are looking at it in a short term win when they’re really missing the long term possibilities.
But then also in email, like in e commerce, this heavy reliance on, image graphic graphic heavy and discount heavy offers when they really should be trying some other things not so Afakevy and and discount heavy.
So but I don’t know how those kind of merge into my branding or opinion that’s where I’m still trying to flush that out and figure that out.
Yeah. Yeah. And I don’t think that will necessarily get there right now. Because that’s like a big thing is to figure out your brand and all of it, everything that goes with it. But, I mean, think it’s great that you’re heading there.
And it’s just like, do the work of really figuring out, like, when we even look at the worksheet. Right? If you can write down what let me just go over to it.
Really working through because your thoughts on seasonal, unlike things in e commerce that are just kinda short term, think that’s a good start. Right? But it’s it’s really a question of how do you form that into a strong opinion? Like a single statement that you could say again and again that makes sense to people as soon as they hear it. And I don’t mean like a tagline or value prop or any even just your positioning line necessarily, but just state what that opinion is. Really, it’s what are you picking a fight with really?
Clearly, and, like, just do that on page one. Of the worksheet and then just make sure that, like, nobody else is really saying it that way, or if they are, they’re not as noisy as you are.
So if it’s something someone else is already saying, then it’s not really worth distributing you. Right? Because I probably can just distribute this other person and etcetera, etcetera.
So yeah, I would say that’s like the next step. Document it in repeatable way, and then just like share it in the slack group and see if it resonates. With people, and then just, like, keep refining it until it does.
Okay. Yeah. K. Thank you.
Yeah. Sure.
Anybody else? What else is going on? Katie, do you have a win to share first or are you building on what Jessica said?
I have a unrelated question. Yeah.
My win would be I have booked, last minute VIP day with one of my retainer clients.
Nice.
Thank you for last. So was fun.
Surprise. Nice.
I’m curious, like, When it comes to simplifying complex ideas to make them memorable, like, to make something feel like it’s easily distributable because I feel like my, like, profitable signature offers thing is really big. Like what the the problem that I want to The the thing I have an issue with is people not, like, a lack of alignment in people’s marketing so that their top of funnel content is not attracting the customers that they wanna be putting their high end offers in front of.
And so what that has meant is that I end up talking about a lot of different things. Like, I talk about your lead magnet and I talk about your welcome sequence and your, you know, your sales, like, I talk about all of the things. Yeah. And so I don’t like, lately, I’ve been focusing more on the sales page.
Because that I see that as like the source for, you know, finding that alignment throughout, but yeah, I feel like since my very first hot seat, in the first week of the program, that’s been the the red thread of, like, I have this big thing, but I don’t know how to make it small enough that I can ease, like, that it is that easily distributable idea.
To under so so it’s profitable signature offers.
Where signature offer has been a thing, and then profitable is your way of making it your own?
Or is that is that what you would call, like, your differentiator on the subject of I don’t know because I’m trying to, like, find all these different angles into it.
So, like, one of the things that I talk about is like golden opportunities. So it’s like different ways of adding, you know, upsells or systematizing referrals. So, like, that’s kind of one of the angles that I’ve taken on the signature offer is, like, finding these hidden opportunities to make your existing offers more profitable But ultimately, like, what I really enjoy is you have this one, you know, landmark offer, like, that’s what you’re getting known for, and then helping business owners refine everything else that they’re promoting and selling that they’re attracting an audience that is gonna be a good fit for that offer and then, you know, whatever they have on the back end. So It’s just broad. I mean, all of you said an answer, like, you know, a solution, but I love, like, a direction to look in for.
Yeah.
I think if we can even unpack what’s going on within what could be getting in the way of people really understanding it maybe because for me, Most marketers I talk to, don’t understand what an offer is. They don’t think offer.
People in information marketing think offer. They’re used to that.
Coaches maybe do more and more people who’ve read hundred million dollar offers.
Where that was a very distributable idea of hundred million dollar offers. That’s like a big idea. Like, tell me more, please.
And that’s picking a fight, indirectly picking a fight with your these shitty little nothing offers where you’re making a twenty bucks on something, you know, to a hundred million dollars. So But I wonder if there’s something that will be difficult for the average person who’s trying to figure out what you do when it comes to the word offer, that doesn’t mean that’s true. But I’d be like, let’s maybe think through that. And then profitable signature, profits good. Profitable is a big word. Signature is also a big word.
So it’s like kind of a lot of, you know, cognitive friction there in getting into what profitable signature.
Offers means. I understand all three words separately, but altogether, it’s a little bit trickier. And I would wonder, what are you really picking a fight with?
Do you know what you’re picking a fight with?
Yeah. So my to answer your question as Stacy is, like, I mean, I work with primarily, like coaches and experts who are, you know, were experts and now I’m moving into coach So I I would say, like, offers is just ubiquitous, like, the term using the word offers to describe what you’re selling is fairly ubiquitous, the concept of signature offer. You know, there’s maybe a handful of other terms that people use for it, but, like, that’s also There.
Yeah.
But I wrote about, like, what people don’t understand about we do, making it your oh, may be making your signature offer profitable goes beyond any one sales or launch strategy.
It’s about know, attracting the right audience. Like, and then I have this handful of things that I wanna say it’s about. And I think that’s where I lose the it takes so long to get to what it is.
So you’re saying your audience’s idea of an offer is broken. It’s too small. It’s too narrow. Are you picking a fight with the very concept of offers as far as these experts think.
I guess it’s in the sense that they almost, like, that the offer the concept of a signature offer like exists in a silo when really your signature offer shouldn’t form your full business strategy.
Yeah. Yes. I, do I align the entire funnel? I do Oh, I work like across the full funnel. Yeah. Exactly. And I help people, like, create that alignment from the top to the bottom of their funnel.
Yeah.
I’m wondering why or Shane. Do you have any thoughts on this at this point?
Especially where I given how you work with people just like this.
Yeah. So I think you touched on at the end. It’s a creating alignment. Right? You’re you’re sort of you’re aligning all our messaging towards this this signature offer and everything in between that sort of that leads to that. Correct?
Yeah.
And then it’s deciding, you know, what is what does success mean to them whether it’s more money or more leads or what is what what’s the outcome that they’re looking for, ultimately that the system would achieve. What is it?
More sales and easier launches is what my surveys always always say the same thing. And and then, you know, those sales coming in, like, the offers feeding into each other without having to do the launch every time.
That’s the problem, like, what’s the specific problem that they’re facing with the with the system or what currently is working with them right now?
Fish feeling like every sale is harder is too hard. Like, you know, the launch feels like a grind and or the launches aren’t working.
So working isn’t, like, defined just to break that down a bit more.
Like, if it’s not Leading expectations, making the money.
It’s not they’re not seeing ROI. They’re not it’s so it’s not like setting it up. It’s just it’s not they’re setting it up. They’re using this process. They have this high ticket item, but it’s just not selling. Is that sound about right?
So your solution goes in and and solves that problem, essentially, and then you you and by doing that, you align all of their messaging and all their marketing assets to their their high ticket item, which then helps correct me if I’m wrong, then make more money.
Right? In a sense?
Yeah.
I don’t that sounds good to me. Doesn’t it?
I mean, no. Because it’s too complicated. You know, like, doesn’t it feel like it’s not distributable, simply because it’s too complicated. I don’t know what a profitable signature offer is.
And if I think offer, it sounds like, like you said, Katie, it’s in a silo. An offer is a thing that I put out at this one time. It happens in a launch. So your audience hates launches, increasingly.
They’re stressful. They want an easier way.
To do this. Right? So it’s like it’s packed with tension because I don’t understand the words. And then I don’t know what my outcome is.
Like, I want money. You know, that’s what they that’s why they’re doing launches. That’s why they’re putting courses out there. They want easier access to the money that exists.
In the world for people with courses.
So to have a profitable signature offer, although it’s a really nice series of words, and you could see it beautifully printed in a really nice font.
I just worry that it’s too Nordstrom when it needs to be more Walmart. Like, it’s just a little highfalutin for the average person.
And I don’t mean the average Joe. I mean, the average person who has money to spend on what you’ve got.
It’s a bit up there. You know, it’s it’s not distributable simply because it’s complicated language.
Is it profitable, Joe?
Like, it’s the word, like, the how it’s all strung together, or is it It’s a thing that sounds good when you hear it and then you forget about it.
It’s like I like profit. I like signature. Cool. I wanna have like a signature offer.
But then you walk away. And if you didn’t act on it right away, to me, it feels like It was just it’s just pretty smart for busy people who were trying to make money. Are you public? Better what the fight is?
Like, What am I doing right now? What’s my problem that I have right now as your target audience that is tied like a rich person problem. Right? We wanna solve rich people problems.
So what do I have that’s that?
That you can then express, and maybe it still ends up being called profit signature offers, but it’s it’s help me.
The next I think the hint is the metaphor in the red thread book when she talks about, like, finding your tangible metaphor to Yeah.
Yeah. Yeah. Yeah.
Like, the hidden benefit sort of thing. Like, the where was the ad where it’s there was golfing. Oh, ideally, the CEO was wanting to get on the golf course. So that was the the sales letter focused on that. And then it just are you that angle sort of thing?
Like, are you saying that I guess the messaging is not as broad, you know, like the profitable, yeah, it makes sense, but to tailor that more. Specific to, like, the not just the outcome, but the a layer deeper, like, ultimately why.
You know, I wanna make more money. Why? Well, I wanna spend it with my Yeah.
And it and it’s making more across things. Right? So, Katie, you’re doing like all, like, sales pages right now, but it sounds like as was already mentioned, there’s this entire Stacy mentioned that there’s funnel and the offer happens across it.
But that’s kind of breaking with this so you have to sort of reeducate your audience on offer on all of it because if it spends every thing, and it’s not just focused on this one off campaign or launch, then now I need a new definition maybe for offer and that there’s friction there. So I I won’t understand it. I’m like, how can you make it?
How can you, like, bring it down? What if you had to throw out? What if you just weren’t allowed to use profitable signature offers anymore? It’s taken. You’re being sued for ten million dollars if you use it even one more time. That’s gone. What is it now instead?
Insistent, like maybe that’s more of an angle where you have a repeatable process that they can apply that you’re like secret sauce, you figured it out sort of thing.
How do you make it? Like, what to start?
What to start with? Yeah. Okay. I mean, This is good. I’m gonna run with this. Like, the questions that Joe’s been asking.
I don’t I don’t know now.
I know. I wanna work through this.
What is Walmart ready though? Like, what do you mean by that, Joe? Do you have an example?
I mean, like, it’s a simple word. It’s one syllable. There might be a number involved.
Like a numeral that I something I can see where I’m not actually reading anything. I’m just like looking and I get it.
You know?
Like hundred million offers, where he didn’t even spell out million. It’s just one a dollar sign. Woah, I get it. A hundred Oh, that’s a big number with an m on the end.
Shit. That’s a really big number. I don’t know what offers is, but tell me more about this hundred million thing. And I’m not saying b for Mosey at all.
But also why the shit not? Like, why not? If you could be, then why not go be the hundred million dollar guy.
But, yeah, what’s that, like, thing?
Which is so nebulous. Right? Like, to even say, what’s the thing? But, like, what’s how can you this is gonna sound mean, but how can you really dumb it down? To and in such a way, that it’s a clear flip or obvious opposite to what people think right now.
What does Amy Porterfield think right now about offers? What is she getting wrong right? Now about them, and can you then express that? And does profitable signature signature offers do that. Like, if there is something that she’s getting wrong, is your solution, the solution, and if it is cool, then you know you’re on the right track. Now we need to, like, say it in such a way that it’s low friction and easy to share around with everybody.
Does it is it food for thought there, Katie, for you?
Yeah. Yeah.
Yeah. Interesting.
Reading of, sorry, the, a book on twenty five k sales funnels. That concept? Yeah. That’s what you’re thinking?
I’m think well, yeah, that’s good. Because you know what it is. I mean, it’s just just a small number. Yeah.
It’s gonna One hundred million dollar signature offers or hundred million.
That that sort of idea.
Yeah. It’s just I mean, the the ease with which you can talk about that book.
And I’m not saying make it a book title, obviously.
I feel like it’s more, like, start with why, like, because if I want them to reimagine like all of their business assets, then it has to be like we I get into their brains from the starting point rather than the ending point and then be like, oh, and by the way, if you want this ending point, you’re gonna have to go do all this work. So okay.
So let’s start with what would you say instead of y? So if he said start with y and you were allowed to say start with, what would you say start with?
Like either who or like the buyers, like the actual not the people who are gonna buy your thirty seven dollar SLO offer, but like the people who are gonna buy your ten k offer.
Yeah. And then it’s really just and that’s cool.
Are other people saying it? And they are? And that’s cool. But to me, it sounds like what it’s missing there is the cool part about offers is that they’re tied to revenue growth. Like, when you hear offer, you think, oh, that’s where there’s a buy now button involved. There’s, like, a credit card involved soon.
Versus starting with your customer, which is like, oh gosh. I have to do all the research. Then I have to synthesize it, and then I have to get buy in, and then I have to write the thing, get it approved.
And then we come up with an offer. So you’re saying so I think, yeah, roll with that, start with but can you bring that blank at the end of start with? Can you bring it closer to money or offer? I’m not saying that you have to, but I think it’s a worthwhile exercise in figuring out what it is that you’re saying that people can then distribute.
Okay.
Yeah. And then will you share it with us in Slack or next week?
Yep.
Okay. Awesome. Thanks. Thanks, Katie. Abby. Where are you at?
Hey. Yeah, I have a question.
So, yeah, when I already shared in Slack, I’ve hired six people in the last one.
I didn’t see that you’d hired six people.
I know. It’s not, like, full time, obviously, but I, like, I literally didn’t hire, like, a VA until, like, November last year. So the five to five six people is, like, madness.
Amazing. Well done. Thank you.
My question. So, I’m starting to, like, outpry some of the leads I’ve been bringing in, but I I don’t wanna lose them.
Like, for the time being. So my kind of, like, you can’t afford me offers in a VIP week, but I don’t think that’s working for any more partly because the price is too low, but also because just a week of my time, like, it’s not really up for grabs at the moment and that the same way. So I want to offer I’ve been thinking about offering a consulting package where they get access to me for, like, ninety days. Maybe they get my course, and they’re kind of implementing it with me, like, some copy audits and then, like, voxa access. And I was thinking of pricing it maybe, like, five thousand dollars, like, ninety days.
I just I haven’t done anything like that. So I wanted to get some feedback before I kind of ask my audience for feedback on like the pricing, the packaging, whether, it’s kind of a nice idea in theory, but more hassle than it’s worth in practice, just any thoughts, really.
So it’s the course plus box her access. Is that right?
Unlike copy audits, but like baby ones.
Was the baby copy of it? Yeah.
Well, like, ten, fifteen minutes. Yeah. Which, I mean, I love doing those anyway. They’re, like, my morning warm up.
So Really? Okay. Yeah. Like gets me in the zone.
Oh. That’s my bad move. That’s good. That’s good. Okay. So you’ve got Chorus and then these copy audits. And those are private one on one things where you, like, record a video and send it to them?
Yeah. So for each of the assets in the funnel, the day one evergreen funnel, and then, like, unlimited box access for ninety days, but like unlimited within kind of set. Set my voice.
What makes you think this is a good idea? Why do what’s what’s leading you here?
Because I have people coming to me that just can’t they’re not gonna pay twenty grand for a funnel.
I can’t just do one asset for them because they need a whole funnel. The DIY course, like, it’s not enough because they feel like they want the hand holding. So I wanna offer something in the middle to serve that audience because I am getting, like, the leads coming in from them.
And until I’m getting loads of, like, really the ones that can afford me, like, I I need to bridge that gap somehow. So and I like the idea of it. Like, I I I like the idea of doing self consulting. It seems like it would be fun for me, but yeah.
So Cool. The course is easy enough because it’s already made. It’s like anything that you make on that is profit. Almost, copy audits, five minutes of your day, and you like doing them. Okay. So that’s good. Vauxer access.
You’d have to put a lot of boundaries around that, I would think, because it really quickly feels like it could turn into one hour consults on demand whenever they feel like it.
Mhmm.
Here, I’m gonna throw fifty questions at you in Vauxer and then your Saturday night is spent on that. So this could be cool.
I would just you’d have to really figure out how to control that. And that could be, like, just in tiers. Right? You might just have two tiers. It’s like, hundred minutes of voxer access or unlimited voxer access or something like that so they can at least see and then unlimited’s like a dumb amount of money, versus the hundred minutes. And then they’re like, okay. Well, I paid for the hundred minutes, so I’m going to take my hundred minutes and know more than that.
Or whatever, but that’s, like, hearing you say this. I would say that’s course is easy. You already have it. Copy audits are easy. You like doing them. They energize you, they start your day. That’s cool.
Boxor access, you’d have to figure out how to control it. Some people might be cool, but it only takes, like, Imagine if two just keep filling your inbox. You’d be like, when are these ninety days going to end? Like, I need out of this. Did anybody else have thoughts on this?
I’ve heard somebody speak about how to do boxer and put boundaries around it, but I can’t think of what it is right now, but I’ll try to find it for you, Abby.
Thank you. I mean, what about, like, doing unlimited but within office hours. So it’s like I have set times that they can vox at me because then I could just be like, okay, for like five hours on a Tuesday.
And five hours on, like, a Friday, I’m gonna be, like, on boxer, and I can just I’ve I’ve seen it done successfully if you put a window on particular day of the week and you say unlimited boxer access between these hours on this day, that absolutely can work.
Yeah.
And and I’ve seen people do that also as well with the ben the added benefit if you structure it in a way that helps you uncover problems that your audience wants to solve. It can be a good way to do research for product development and, knowing things to offer. So you you’re kind of getting paid for doing customer research.
Mhmm.
Yeah. So I feel like if I say, like, a hundred minutes, whatever. People are gonna use a hundred minutes. If I say unlimited, then they’ll probably use my fifty minutes. They’ll use less. Right?
Oh, good.
Go ahead.
Yeah. Two two very clear boundaries. I’ve seen done well, and I’ve used at least one of them is the questions they ask can’t be covered in the course. Right? So, like, one morning on that. Right? Like, you’re not gonna refer them back to the course every time that’s their responsibility.
And the second one, which I really like, and I’ve used, is a question that has to be articulated in through seconds or less. Right? So they’re not rambling and figuring out their question on the fly and using your space to figure out what they wanna ask. They’ve already done the thinking, right, and they’ve, yeah, done them, used a mental bandwidth to get to the question that they need answered, then Yep. That usually limits a lot of the excessive three minute splurges of just people even figuring out what they wanna ask.
I love both of those. That’s great. Yeah.
Thank you. Okay. So do you think it’s an okay offer? Like, should I just try it? Like, Yeah.
Try it with, like, limited access.
Right? Like, limited seats, six seats, or whatever you Well, whatever it is that you want to do, obviously, to push people to buy it, all the usual stuff.
Yeah. And then ninety days.
Yeah.
You think that that would normally takes ninety days for people to do this?
I’d say, like, probably more realistically like sixty.
Okay.
Then do it sixty because then if you hit it, you can get out of it faster.
Yeah. And it’s not like people will be like, oh, extra value on that extra ninety days. Sixty days at five thousand and ninety days at five thousand or, like, basically the same. And then at least you’re out of it after sixty days. Yeah.
Okay.
Thank you for the feedback.
Yeah. Cool. Good. Okay. Thanks. Anybody else? We good?
I just have a quick win to share.
Nice. Share your win.
I ended my beta of my software, and which, you know, was at half of the regular subscription price. It was ninety nine a month versus the one ninety nine. So I ended it, went up to the regular price and have, added another thousand in, MRR with half the people it would have taken before.
Nice.
Amazing.
Well done. Very cool.
Awesome. Good. Well, hopefully everybody is having wins out there. If you wanna share them, you can share them now or throw them in the wins channel, obviously. Anytime.
If we’re wrapped up on questions, very cool.
Next Monday. I am on a flight when this happened. So as much as I want, every single Monday to always be honest, was already booked in advance this flight. My team is having an on site in Edmonton. Yay, cold.
And so I’ll be on the flight. Liana Patch will be in. I think we’ve shared that over in Slack. And she’ll be talking about largely about, copywriting techniques around infusing humor. Into your copy. It is her thing, and it’s great that she owns that thing, and it’ll be, I think, cool if everybody see not just the techniques, but also a person who’s committed to owning humor in copywriting, sticking with it and teaching it and, what it looks like to learn that from somebody who’s been practicing it for so long.
Awesome. Yeah. Great. Always over in, Slack, obviously, and Thursday, Shane. Do you wanna give a teaser for what’s coming on Thursday?
Putting you on the spot.
Yeah, so it’s, building your authority site. So I’m gonna It starts with your, ESP, sorry, your value prop on the home page, and then the structure we use, including templates, or suggested templates for each page based off of formula. So we’re gonna, start with, we call it an avatar, but it goes beyond your typical psychographics, demographics, it really focuses on, the core problem and then, your solution to solve that problem, and then we focus on point of different benefits, and, you’ll use that to craft your home page action, and then, I’ll share all the material after that as well. So
including the process from site map, to spit draft and wireframe following Joe’s process all the way to The process we use to convert, we use WordPress, but there’s other options as well that you can use. And, and sort of some tips we’ve learned. And then we also take this same system and we, sell these services to clients as well. So you can apply for your coaching, your service.
And we also use the same framework for Google Ads pages, and we see an average minimum around twelve percent conversion because you’re really focused on solving a specific problem and, and nailing that during the messaging. So That’s overarching idea of how it works.
Love it. Awesome. Yeah. And Shane has you showed that this to me months ago. Like, I think it was in the summer that we first started talking about this. So it’s gonna be really cool to see you walk everyone through it to get.
Yeah. Pretty cool.
Yeah. Alright. Awesome. Thanks, everybody. We will see you well, Thursday is the next one. And then I will be back in two weeks, but obviously on Slack otherwise.
Alright. Have a good week. Thanks, everyone. Bye. Thank you.
Your 9-Word Evergreen Email Automation
Your 9-Word Evergreen Email Automation
Transcript
As everybody’s moving into, like, the next tier of growing your business, getting those all the other things that we’re talking about here in Copy School Pro.
Moving from looking for leads to making sure you have qualified leads and making sure you get more and more of them in. And then what do you do with those that don’t convert, what do you do with the email list that you’re building in some way, whether you’re like, I don’t really build one, Joe, or you’re like, well, I’ve put in got three hundred people on the list or I’ve got thirty thousand people on my list or whatever it is. If you’re not building a list of some kind, what’s stopping you? Not gonna get into the list building today, but what we are going to talk about is the fact that a lot of leads aren’t ready for you when you present an offer to them, or they sign up and they’re like, they join your list, and they’re not quite sure.
What they want or when they’re gonna need it, etcetera, etcetera. There’s all sorts of confusion. People don’t ghost you or say no to you simply because they’re always gonna say no to you. So we are talking about opens. When you have people who are on your list in some way.
It’s good to keep them engaged. So this is a trick. That I learned, a technique, a way to do that. Really straightforward. Everybody has heard of the nine word email.
Yeah. So if you haven’t Google it, it’s the nine word email.
But that’s a really that’s a way to reengage or reactivate somebody who has, you know, gone silent, on you a lead, and that could be a lead in any form. Right? So if you are selling courses or thinking of it, if you are taking clients, if you’re doing both, all of all of these people who you’re trying to reach out to or they reach out to you and these things don’t come together. We want to use something like the nine word email. So here’s the thing that we are doing today. I will switch over and share my screen and talk you through this really basic simple thing that we can all do. I actually Lindsay on my team is setting ours up.
So we can always ask Lindsay hard questions if we want to. Just kidding she’s still working on it. But I I love it and I wanted to share it with you the second I put my own together.
So here is the idea.
Over the course of a year, you drip out across every twenty three days across a year, you drip out in your email platform, active campaign ConvertKit, whatever you’re using. You set up an automation, and you could do this also in many chat as well. So if you’re like, I’m not really building my list, but I’m over on Instagram. I’m doing cool stuff over there. You can set up the exact same thing in Instagram so people who follow you can get this and Lindsay also does those for us. So she can maybe speak more to that. To what you would do in manychat, but here is the point.
You can both do this for yourself and sell this as something you do for clients. So if you’re like, you just wanna make some quick cash get another product type service or, like, you have, a client who is, who has, like, sales team or people that are involved in selling, including. They might have someone called an opener.
A setter, that’s usually an appointment setter, a warmer and a closer. So these are the sorts of roles that you might encounter or the terminology you might hear from client who needs something like this. We’re talking about opens here, opens including reactivation.
So what we do is we write sixteen. You just brain dump sixteen nine word email. They don’t have to be exactly nine words, but they are in the like great tradition of are you still looking for apps? So the nine word email I’m pretty sure it goes, are you still looking for such as, are you still looking for a hand with your website?
Are you still looking for, more conversions in your launches? Are you still looking for then whatever the thing is that you offer. Right? So are you still looking for new clients?
Are you still looking for x y z?
We go through and we brainstorm a variety of those and you can do that for yourself just again and again for one thing. If it is, like, I just wanna reopen conversations every twenty three days, automatically on the subject of me working for you. Okay. Fine.
Then you bring That’s all you’re selling. If you’re like, Joe, I’m fully on services. I don’t do other things. Cool.
Fine. That’s great. You’re going to brainstorm sixteen nine word emails, write them out, and then you schedule them in your solution every twenty three days. And that over the course of a year, a little bit over a year, that will drip out this ongoing engagement with books.
Does this make sense?
Okay. So you can do this for if you’re beyond plan at work and you want to diversify the way that you’re generating revenue if you’re doing webinars. If you have evergreen webinars, obviously, in particular, if you do the same webinar every two weeks live, which, by the way, a lot of people actually do. So don’t feel weird.
If you feel weird about evergreen webinars, if you thought about doing a webinar and you’re like, I don’t wanna evergreen it, but I also don’t know, should I be delivering it live all the time? Yeah. You can do that. It’s fine.
Demo of bookings and demo could mean anything. It could mean how you help a person’s team if you’re doing copykeeping services or something like that.
Consult calls and that’s where it’s a setter where you’re going to book an appointment. So, that’s the goal is to set that appointment. If you have a PDF or a book giveaway, that could be the subject of an email, any IRL events that you might do, and this might not be happening right now, but it’s good to think about as you grow. What you would kind of like replace certain emails with along the way.
If you have a podcast, book and guess on that podcast, if you have a course to sell, opening the conversation. These aren’t closers, and they’re not necessarily setters either. These are open or reopen conversations with people who could become your smart client.
Workshops, product history services, really the list goes on. So this is what you’re going to do for the next fifteen minutes, sixteen minutes to give you one minute fur. I’m gonna quickly show you what ours looks like, and these are just some of the emails that I’ve drafted out for, Lindsey.
Knowing that we have a little bit of complexity, that you shouldn’t normally really have to worry about if you have one thing you’re trying to get done or a one audience you’re trying to speak to. We have general everybody, and then we have freelancers, which are very they need very different messages than startup founder needs and then an in a then an in house copywriter needs, etcetera. So we wanna find out quickly out of the gate, hey, are you still freelancing? Is twenty three days after a person opt in to our general list.
They’ll get an email that has subject line freelancing question mark in order to try to move only people who are freelancing to open this, and then they’ll reply. Again, this is an open. This is not something where you’ll necessarily have another, message that follows absolutely in your platform, although you could. Right?
You could do all sorts of triggers in active campaign. In many chat where if somebody does something, then x happens. But the best the simplest way to go about this is to write the email, the nine word email that is just, hey, are you still blank? That’s it.
And don’t worry about setting up anything that follows twenty three days later, the next one goes out. I’m running a workshop on. This is for an evergreen webinar that Paul is working on right now on our team. Would you like join us.
They answer yes. The conversation is opened and that’s where you take over. This is manual work, but it’s also sell by chats, right? It’s it’s getting you into this world of selling with conversations that happen by email.
Or on Instagram or even on your website if you decide that you’re going to do this in like, messenger or something else and there are other tools we’re gonna talk about as we go through Coffee School Pro. Okay. We’re gonna give you sixteen minutes to write your own sixteen nine word emails. The fastest way to actually make sure you implement this is to go into your convert kit or active campaign or whatever, and write the automation right in there.
You don’t have to activate it if you’re like, oh, these suck. Just put the basics in there, twenty three day wait between each, and get it done. K? You’ll have till half past.
Do you have any questions before you go?
No?
Good? Yeah. Cool. Just crazy. Yeah.
Abby. Unlike I’m worried about unsubscribes with this. Like, is there a reason why I just shouldn’t be worried about that?
I I mean, it’s twenty three days in, in most cases, they’re already close to disengaged or disengaged anyway. So it’s just to get them back on board. If they, unsubscribe, that’s kind of a blessing. I know a lot of you love subscribers, but, yeah, I’m not saying don’t start this on day one, but twenty three days later is, yeah, three weeks of just hanging out.
Okay. Cool. Thanks.
Cool. Sure. Good question. Anyone else?
No?
Alright. Exactly sixteen minutes until we have to be done. Alright. I’ll be here if you have questions.
That is Daniel.
We finished. We get stuff done.
We not finished. Need more time. Jessica, how’d you do?
Good. I mean, I didn’t put it in my ESP yet, so I’ll hold off on that. But I did give me actually an interesting brainstorm in potential future webinars, workshops, things that I might wanna do. So it was good.
That’s cool. That’s good. It’s a good outcome. Anyone else wanna share what they experienced in doing those sixteen emails Okay. Johnson says it really helped identify easy opportunities in my options for Outreach.
Yeah. So these are obviously the little systems that you set up. As you go, and most people don’t. So if you do, well done.
If you walk away and you don’t end up setting this up, keep that in mind in twenty three days when someone could be replying to something and instead you haven’t reached up to them. So set it up. Go to the work. It’s really easy work.
So get her done. Alright. Now we open the floor for any questions anybody this week about any of the training or anything in your business, client management, all of that kind of stuff, As usual, please be on camera for this part and before you dive in, share a win. And that can be a win of any kind. As long as it’s something cool that you’re happy about, that’s hopefully a result of some of the work that you’re doing to grow your business make more money, get happy in your business, all that stuff. So does anybody have any questions today?
Okay. So that’s my win.
I think the biggest win for me this week was, client feedback that I received yesterday where I had sent a sequence, an email sequence and and they replied that it was perfect. The perfect balance of exactly what they were looking for. That was great because I don’t love revisions, so that was great.
No. No one likes revisions. Okay. Cool. Nice win. Good job.
Thank you. Okay. So here’s my question. It’s actually going back a couple weeks ago where we I I I asked the questions. That kinda he said to bring on a call. Never managed to make your life, so I’m asking now.
I’ll remind you where it was. You mentioned that the email agency boxcar does like think he says something like fifty, sixty k, even like two hundred and fifty k projects.
So I’m kinda toying with the idea of building out into an email, a ecomm email agency.
And I’d love to, like, hear I know that you do typically more SaaS, but I’d love to hear more about what does that project look like, know that you said an ever more retainer style and retainer agreements, but I’m just curious on how, like, the basics of how you set them up. And what kind of clients I’m looking for these type of projects?
Yes. I love it. Okay. So I’m just gonna document this of the basics.
Of these projects and the kinds of clients for it. Cool.
And let me know if I don’t hit any of those for you or you want further third because it’s a great question. And everybody here, everybody and everybody who joins, and everybody decided to start an email performance agency I firmly believe there would still not be enough.
People out there doing this work. Email is tricky. It’s a skill set that almost nobody internally has.
If you do have that skill set, you’ve probably been scooped up by somebody who has massive margins, like a coach that sells huge masterminds.
So they could afford to scoop you up Otherwise, we’re looking at companies that have so much writing on email, and so little in house talent on this stuff and I mean across the board in house talent. So attribution is hard enough for every business. And I mean when I mean business, I’m all we’re copy School Pro or not at freelancing School, I’m talking about real businesses with real money to spend not that one little shop that’s got one person who works of times.
Businesses that have cash and see more on the horizon if only and the if only in this case is we don’t know if em, emails are working.
We don’t know what the freaking benchmarks should be. Like, how should they performing, is this good?
The list goes on, and that’s just like the strategy side of it. They’re bringing in consultants in CRO. Almost every one of them will have some sort of CRO agency that they’re working with, who they hope can do the work of optimizing emails.
Never works largely because Email is the specialized skill set and the tools are not things that you just wake up and know, right? You need training on these tools as Lindsey on my team knows, she was doing both of them implementation for a boxcar, and you’ll have to have it doesn’t. You can train on it. You can learn it, but a CRO agency isn’t doing that.
Now, some will have some people in those CRO agencies who care about email, but that doesn’t mean that they’re going to be great at it. So email, skill sets are hard to come by. Email is direct response for modern marketers. It’s what we do, but just like printers, like print was tough for marketers thirty years ago and beyond past that.
Digital direct response is also like this mystery. Right? So There’s huge opportunity attached to it and they know that, but nobody can handle it. So what do you do?
It’s a lot like SEO. So when I when we had our CH agency, before it switched over to Boxgar. I was always frustrated because no matter what we did, it would end up coming down to how long does it take to to write a landing page? That sort of thing where you’d end up on retainer still selling hours because in those end month reviews, they look at the work you did.
And unless you’re a CRO agency, you’re not measured on performance the same way. Email, is really good to get measured on performance just like SEO. So I when we were at CH Agency, I was like, how do we just have a model that’s like SEOs have where they just get to say, oh, here are some things I did this month and look at the results. Like now you’re here on SERPS for this keyword and that’s like they could do that in twenty minutes or they could do it in twenty hours and it was really just like on performance.
It’s very hard for most things that copywriters do to be measured on ongoing performance, but email is one of those things. So With email, the basics of these projects are you are a brand that has an email platform already in place. You probably have about three of them. So most of them will have a sales team working using HubSpot.
If they’re in SAS, they might also have intercom.
They’ll have tools like Mandrill that will send, non marketing transactional emails. And then they’ll have another platform as well, like e commerce, they’ll have Playvio, and everybody else just has whatever spud e commerce is really big on klaviyo. So if you are gonna work with e commerce, get good at klaviyo. That should be your number one goal is get that certification in there right away, know how it works, so you can go in and be smart about it, too.
You will need to implement. Nobody in freelancing school wants to do this. I’ve brought this up in freelancing school and they’re like, uh-uh, I don’t implement. You are shooting yourself in the foot.
You are absolutely like you if you implement, you can measure if someone else implements, they’re measuring and they’re looking out for themselves. So you will guarantee someone else implementing your stuff is gonna implement it wrong, even if you QA it, and then they’ll say, oh, that didn’t work. And suddenly they’re in there editing your emails.
Hard pass. You are in control and the more in control you are, the higher the rates you can charge. If you’re a doer, your rates go down. If you’re a strategic you’re a partner, if you’re somebody who’s like in the tool, you are high value.
You’re so high value. The CEO knows your name. That’s a really important thing. Okay. So you have access to the tool.
They give you access to the tool. They’ll probably have to pay for another license for you.
That’s that’s that’s part of the game. Of course, you have to. Oh, yes, you have to give me access to the tool full access. No question about it, and your job is to make sure they feel confident in you so that they will do that, and that means you have to know.
You have to be like, you know, I know. Don’t worry. I’m never gonna hit publish or send on something, like, I’ve been down this road before. They have to trust you.
Right? So cool. And you have to make sure you don’t ever hit send on something. It’s actually not ready to go.
So you have access to the tool. You are involved and you put a road map together upfront. So the earlier conversations story for anybody who doesn’t give a shit about email You’re gonna get a download on everything email.
But you go into this knowing what the roadmap is. So for us we would, go through and have one or two hour session with the client with the key stakeholders. So everybody involved in email gonna be a lot of marketers, people in product, and some SDPs and stuff like that.
You’re gonna have that meeting with them, say walk me through the what you’ve already got out there. Let’s screen share, show me inside intercom.
Show me inside Playvio. I need to see this thing. Walk me through what that is. What’s that?
What’s that that asking questions, making notes, reporting things, then you put a roadmap together. This is just a gantt chart where you’re like, here on the far left column, these are all of the sequences you have, and these are the ones that you need, and these are the ones that are top priority, so obviously organized in the right way. Then you have months along the top. And all you’re going to do is fill in, we’re doing plan on this one.
Planning planning planning planning planning planning as you go down and then execution execution execution execution next to it. Just gantt chart stuff and measurement.
And optimization.
So by the time you’re done this freaking gantt chart, you have got two years of emails mapped out. They’re like, holy shit. It’s a lot of work. Are we sure we need to do this?
There might be some reprioritization that happens at that time. But what they see is wow, there’s a lot here. Now you have to make sure that they also see the value of that. So if you can, in that gantt chart, put in in the row for the item, whatever that sequence is that you’re gonna work on, whether it exists or doesn’t obviously you need some sort of it’s better if it does exist or you’re gonna optimize.
You can say this is currently performing at x percent conversion, paid conversion. Ideally, they this is close to money. So go with paid conversions.
Or if you’re dealing with somebody who has like show up, and stuff like that, whatever the case is, however they’re measuring it, whatever matters to them, show that there, and then talk them through what thirty percent lift over the course of six months. If you can optimize that flow over six months, what that could look like. And then they can start to associate money with it because you’re gonna have to get to the point. Where you say, Hey.
This is a lot of work over a lot of time. Lots of specialized skills in there and here’s my rate for that. So then you say what the overall project rate is divided up month by month. That can turn into a retainer or it can turn into a project with an end date.
A lot of companies will start with a project with an end date. And then go okay. We have so many more needs. Like, we’ve been talking about this internally, and then they show you this giant.
List.
And so the project, depending on how many emails you’re gonna get done in what amount time. So you do it does still come down to the work you’re going to do, but they’re not you might make a subject line change rather than a full rewrite, right? Like you’re solving for opens. Clicks conversions on the other page, etcetera. Right? So that’s how your performance is going, how you’re working on things when you’re optimizing for performance.
And that’s fine. That’s cool. That’s great. That’s good to not have to do massive swings all the time. You just need to figure out what you’re going to charge. So right now, I’m I’m not actively involved in boxcar at all, but we have other people who’ve come to us who are friends for, quote unquote help because they’re kind of desperate.
Because there are a lot of businesses that need this. And they’re in at twenty, thirty thousand dollars a month, just to get one sequence planned and another sequence written. So I’m just subcontracting this out to two freelancers I’ve got who went through the email intensive that we did last November.
Not this last one. The one before that, one does planning and the other does execution on it. They work together. They chat together.
But This is a cool tech company and they’re like, we have a four month project on this because I was like, I can’t be here. I’ve got work. I’ve got my own stuff.
And they’re desperate. They’re like throwing money at these people to stick around to come work for them obviously. The biggest one. It’s like, hey, can you work for me?
But yeah, that’s how it goes. So you can see at x amount per month, times even just four months. That’s already a really big project and we’re only doing one sequence a month. One’s planning.
The other is executing, and then once the plan is signed off on at the end of the month, then the person executes on the plan that got signed off on and we keep going forward like that. And that’s not even getting into optimization because I told them I’m not going to optimize. I can’t stick around for this. But the the opportunity here, I can’t say it enough.
This is it. This is this sort of thing every business needs. They’ve got masses of users and subscribers that are just sitting there and nothing’s happening to them. And anybody who’s a CEO or CFO is like, what are they doing there?
How do we get them out of there? And that’s where you come in. And nobody in the organization knows how. Nobody knows how.
The CMO was like, I’m pretty sure we can do this. Like, how do we do this? So you get the CMO to buy into it and then you go from there. I don’t know if that helps.
Tech companies are really obvious low hanging fruit, while large, e commerce, like where the product is expensive such as mattress brands and, other, like, hardware.
Those are because they have big margins, there’s a lots that they can win, that they don’t have to pay because ads aren’t working for them anymore, either. Right? Ads are really expensive, etcetera, etcetera.
Email is still a wonderful opportunity, so they’re happy to reallocate budget toward email. Does that help?
Yeah. That was hugely helpful. Especially, appreciated how you broke down what a twenty k month looks like and how you broke it down into, like, planning execution. One coming up. That was really helpful. Thank you.
Awesome. Good. I really want everybody. You can find a way to do performance like measure what you’ve done.
The retainer is like endless, and it’s just it’s exactly what CRO agencies do. It’s exactly what SEO agencies do. We’re just doing it for email in particular.
Yeah. Cool. Awesome. Good luck. Thank you. Sounds great. Follow-up questions for that.
Yeah.
So what you were saying about how it’s a very specific skill set So if you were to advise like a fresh freelancer, maybe fresh out of college or high school, and they decide they wanted to specialize in email and get that skill set, what would you advise them?
Yeah.
Follow everybody. This is like anything that you ever want to specialize in, one, it’s a good thing that you’ve identified.
One thing to specialize in. That’s one of the hardest things that copywriters have to do is, like, what’s what am I gonna do? That I could do, like, everything needs to be written. This, this, the someone has to write the product packaging for that, like, everything.
So you decide on email and then you follow everybody who talks about email, but I mean in smart ways. I don’t mean they took one person’s course and now they’re gonna teach the world on it, but some people can do that and it goes very, very well. They actually care and think about it. So go out there and do the leg work to find out who knows their shit. Usually, they’re not talking very loudly because they’re so busy working on the stuff.
So keep that in mind.
I don’t know what you would read because most of the books on email marketing. Does anybody have a good one? I found that they’re like garbage, like, like, hot garbage.
Jess is looking at her bookshelf.
There was that one that Ryan Dice wrote oh, oh, oh, oh, no offense.
That’s not to Ryan dice, but it was so fucking bad. It was so bad. It was so basic and like this isn’t going to help anybody do anything.
So yeah. Go out and find that. We added triggered email stuff to ten x emails because of this master of seasonal sales, the emails tracked there. All so good.
And then just, like, keep a good swipe. Practice everything. Do what you’re already doing. Estergrace when it comes to like auditing what people are, saying go teach because teaching helps you learn the thing too. Obviously teaching from the position that you’re in not.
I’m an expert, but hey, I’m learning all this really cool shit about this.
Go to certifications for ships and gigs with Clavio and intercom and all of those popular tools, the ones that your prospects are going to use first. Right? Obviously, if you’re gonna work with SAS or if your friend is gonna work with SAS or this person who’s newly out of college, then use the solutions that SaaS uses. If you’re gonna work with e commerce, Clay a no brainer, braise is good in both cases, but start by just like documenting, just like massively learning everything and then start practicing.
And you can practice on your own email list. You don’t have to have somebody else’s email list to son. You’ll want that, but you don’t have to start there. Jessica, is this on the same topic?
Building off of it a little bit out. It’s similar.
Okay. I apologize to anyone who does not care about this because it’s still about this though.
My oh, my win. This opening myself for judgment.
I committed to taking my dogs twice a week to doggy daycare so that I could just and I already feel better. It hasn’t even happened yet.
That’s awesome. I know we have a dog walker come by two days a week. Just to, like, just go wear them out a bit. Like, they need to relax so that we don’t have to do it. Yeah. Smart. Good.
So I guess mine’s very specific. So related to this email thing though, I I too one of the big services that I’d like to offer is you know, I don’t know, email list management, the retainer, everything you just discussed. But the unique angle, I believe, is my seasonal sales into that and of course a big part of that is sales emails. And so what I’m kind of wondering is right now with slashing out my offers and all that I’m looking at seasonal sales campaigns and all that as one major offer and then the email ongoing stuff. But does that make I guess I’m just looking for any.
What are your immediate thoughts when I tell you that, I guess?
Yeah. I think that the retainer easily in your case could be I’m here for all of your seasonal sales emails because these e commerce brands that we’re talking about are they live on a seasonal calendar. Right? So I’m sure you’ve experienced this where they’re like, it’s president’s day.
Here is a pair of boots. For freaking president’s day? Like, what does that matter? But it’s like it matters.
So that I would do that, but I would just say, like, I’ll be or right hand when it comes to all of these seasonal sales emails that you’re writing. The problem is that it’s not performance space in that case, right? Like because you’re not doing president’s day last year versus this year, necessarily, unless you do, unless it does turn into this ongoing thing and then you can say, but it won’t be optimization like optimizing and automation. Of course.
Yeah. Yeah. But I still think it’s great and in demand. Yeah.
Great. Thanks. Awesome. Abby.
I have two questions. Should I discuss one or can I?
Yeah. But you have to say your win first.
Oh, my win. As as not like a big one, but I pre sold twenty five copies of my book, so I’m happy with that.
That’s amazing.
Very good. Yeah. So my question, so I have an Evergreen webinar funnel running for my course, and I’ve been running out I’ve got. So now I have about two hundred people that have been through the funnel, and I’ve realized that I’ve no plan of, like, what to do with them, the ones that did buy.
Like, I’m sending out get my week my biweekly newsletter. They’re gonna get some nigh word emails now, but I don’t know whether I should be like, because I see other course creators invite people back into the funnel, but it kind of, like, it’s like they said the same emails that it kind of makes the whole thing feel a bit, like, fake because it’s, like, makes the urgency feel fake because it’s, like, a but I use deadline for it. Yeah. And so I’m yeah.
I I don’t know.
Like, I just don’t know what to be doing with those people.
Did you ask them why they didn’t move forward?
Yeah.
What was the reason?
Like price.
They’re most mostly just like or saying, yeah, the the timing’s not right. Yeah.
So that’s either true or it’s not true.
And that’s the thing. If it is true, then that means that your audience is wrong, and I wouldn’t bother trying with them again. If price is really the objection, and it it can actually, but some people do not have any money.
They wanna learn from you, but they they can’t afford it. And those are good people to get out of your brain so they’re good to not try to reengage necessarily. I know that can sound harsh. Like, I’ve told you twice in today’s session to cut your list down. And you’re like, that’s my list. I’ve worked at it. So I get it.
But I would strongly encourage you to not think about the people who can’t afford your solution.
So that doesn’t mean that that they’re truly that that’s really the objection. And maybe there’s another way that you but I don’t it’s like, well, I could put together a cheap or something. Do you really need to spend your time or resources on building something for people who can’t afford what you’ve got.
Well, I think I think they can’t I don’t think it’s like they can’t afford it. I think it’s more like they’ve already spent their budget that month or they’ve, like, enrolled in other courses recently.
So they’re like, oh, I can’t it’s more like a timing thing, which makes as I’m saying that I’m thinking, maybe then I should give them another opportunity to buy If it’s a timing thing.
Yeah.
So it’s the first thing I stand over.
Does that if it’s a timing thing though, then there is. Are definitely. You can re engage them. That’s what that automation that we just set up today is for, bring them back. Eventually, it might be the right time for them, engage them in other ways.
It it depends on how far you wanna go with it and how much opportunity you do think is there because there’s so many different ways you could go, right? I would recommend you read the book super consumers.
It’s got good tricks on, like, quick, like, but but it takes it takes resources. So it’s like, have an IRl together for some, and then people have to fly in. Right? Like, it but but there are good ideas in there. So check that out.
What is a customer worth to you? If they convert, what’s their value?
It’s only, like, five hundred dollars. Sorry.
And that’s five hundred after you and everybody on your team has been paid. Wow. No.
Not like yeah. Once I take out, like, the tech stack and stuff, like, probably about Well, it depends how many I’m selling. So let’s say, like, like, I think my final cost, like, a hundred and fifty to run.
So Okay.
So you’re making three fifty? Is that what I heard?
Yeah. But then on the sale after that would be five hundred.
Okay. So for the lifetime value is then more in the eight hundred realm, like, once you get them in, even if it costs to acquire them I’m I’m really just trying to understand. No. No.
So no.
My lifetime value for these is like five hundred, like, unless they’re gonna hire me later, which I haven’t seen happen yet. But the the idea is hope that they’ll start making some money and then be able to afford to hire me, but it’s two early days. Yeah. So let’s just say the lifetime value is five hundred.
Yeah. Okay. Yeah.
And do you have a webinar already or a workshop that sells them?
Yeah. I have the Evergreen webinar. Yeah. Then the problem is if they go through and don’t buy. It’s like, what do I do with them?
Yeah. I know. So if the timing is wrong, then the automation sequence is one way to get them back on board, right, that then the sixteen by twenty three thing. Yeah.
Other ways then are right? Just like leave them on your general list. I just for me, I’m like, don’t pay too much attention to them if they’ve got these objections that you really can control unless there is something you can do to where timing is the problem.
What can you do to get rid of that problem. So how are you going to make yourself available when the time is no longer a problem? Can you book with them? Like, can you hop on a call with them in some way so that you can better, like, place yourself in their calendar I’m just one, I wouldn’t worry about the pricing people.
Two, if timing is a thing and you don’t wanna put them back through an evergreen funnel, then you have to figure out how you’re gonna get in front of them at the right time. And the evergreen funnel is the way typically of course to go. If it’s not right for them because they’ve been through it already, then I would just throw them on your general list and keep nurturing them old school and See if you can do some cross channel stuff. Also, I mean, my concern is people can always it’s very rare for timing to be a real thing too unless they’re multiple decision makers.
But sounds like there’s probably one decision maker here. They just didn’t get off their butt and do it.
Yeah. I mean, I think I think, like, to be honest, the more I think about it, the more like the nine word emails is probably enough to just because if they just say, yeah, I still want, like, want to, then I can just say, oh, I can, you know, I’m happy to, like, honor the discount for them. Like Yeah. Totally.
Yeah. Okay. Sorry. After all. I know your training that you did initially. It was so good.
That’s good.
That’s good.
I did have one other quick question if that’s all. Alright?
With so my evergreen final that I would have been final, like, bills cost my feedback into it. So that’s, like, the kind of the the USPS.
And part of that is thank you page surveys.
I originally, so I started using your question, the what was going on in your life. I wanted to find my own. I experimented with others. No question is as good. So I’m using that. I am I’m, like, giving you credit. Like I’m saying, this is Friday.
We’ve purchased a good day.
The I’m like, should I really be because it is quite an important part. Should I really be having my own question if I wanna really be like an authority in this? But I can’t think of a better question. Like, you know, I’ve I’ve tested lots of things. Like, so, yeah, what do you do you think it’s It’s a legitimate concern, or should I just keep on being like this is Joe’s question?
I would just stick with the question, but that would make think the thank you page entirely. So, what we’ve done with our thank you page is we go back and forth. We have surveys sometimes like a thank you page survey, the one question.
That you’re talking about and other times it is just skip skip ahead and book a call with us. Right? So you get the ebook, you wanna learn how to make five thousand dollars a month. And so you land on this on the page, the confirmation page, and instead of getting the ebook right away, it’s like, Hey, do you wanna skip the line?
And like, we could just hop on a call and talk through this and that’s gonna be a sales call. Right? So thank you pages across the board. You can just embed your calendly so if you’re like I’m not sure.
So what I’m hearing is you want to change the question because of a thought leadership thing. For you.
Yeah.
Great with it. Whatever. But if if what we’re really tapping into is you kinda don’t wanna use that question for whatever reason. Whatever reason. Whatever the reason is.
I do. I do.
Okay. Well then, what I would say is go back and forth. Yeah.
For when you know, switch between, I’m going to collect data, and I’m going to allow people to book an appointment with But it is more because I’m teaching it because I’m saying because I’m because in my course, I say, like, set up a thank you page survey, and this is the question that I use that Joanna Weeb taught me. So it’s like, I am I like I mean, I guess I’m I don’t know if I’m, like, asking permission here or what, like Oh, no.
Claire and Gia teach this too. Like, it’s yeah. I talk about all the time because I’ve tested a billion different ways, and that’s It’s just the best life. Yeah. It’s just it’s just going to help you find those that voice of customer. So just use it.
Just use it. Yeah. I did I’m thinking, like, based on what you said, what I could do is teach kind of like different thank you pages you can use depending on what you want. So if you want to voice your customers that question, if you wanna find out how people are landing on your page, use like a different question.
Like, that kind of thing. If you want, like, one to ones, then book a call. So yeah. Okay.
Anyway, yeah. Sorry. I don’t wanna hog your time. Thank you.
Cool. Thanks, Abby. Naomi. Thanks for waiting. You gotta win?
Alright. What about the win? I don’t have one at the top of my mind.
You will post an instance later.
I interestingly enough. Oh, okay. I have one. Okay. Good. So I was working on a landing page, and I met with the, I met with the marketer, meaning the guy who runs the Google campaigns, And I found out that he’s running three campaigns, and the guy who runs the business told me that he’s only running one.
And so if you work on Google campaigns, you know that but you really need a new landing page for every campaign to make sure at the very least that it matches the keywords. If not also the intent, the length of the page, etcetera. So I sent an email saying, you know, you really should have a different landing page for this other campaign because the people searching for this have a slightly different mindset. And so I just added that to the bill. So that was an extra, extra sale there, and that was really easy.
So, yeah, so that’s the win.
I am pretty sure I’ve asked this before, but I haven’t gotten a great answer anywhere. I’m gonna ask it again because email came up.
For the vast majority of the companies I work with, they might have a newsletter, but the newsletter is very content focused. And if they’re running these very traditional b to b ad campaigns, which most companies still are, they’re promoting white papers. And if they’re doing content syndication, which I know, everyone hates. They’re still, like, promoting learning papers, and so they get all of these leads.
And a lot of times if somebody reaches out to them, like, okay. You could always, like, retarget them if you’re tracking properly. But if somebody reaches out to them by email, it’s really the SDR or the BDR stop. To to contact them, to start building that relationship, because a lot of these things are very relationships focused.
But they typically these BDRs and SDRs, if they have hundreds of leads coming in, and they’re also getting leads from trade shows they don’t and they also have like regular leads coming up signing up for a demo that they have to set up discovery calls with. They don’t have the time to contact all those people. And if they are contacting them, usually it’s a very generic email, or it’s like a email sequence that happens like two weeks after the lead already drops in the CRM. So I’ve brought up the idea having nurturing sequences, which are really very different from newsletters. Newsletters and nurturing sequences have very different goals, but the pushback that I always get is This feels too sales y. This is too impersonal.
We need people to we need our sales team to reach out to them personally but the sales team is not reaching out to them and they don’t have the time. But I get this feedback over and over again from very technical b to b products, and to some degree, there is some legitimacy to that because a lot of times the sales funnel looks very different whether it’s different decision makers in the buying, like, if it’s the champion versus the decision maker versus person holding the budget or his different solutions or whatever it is, it it would actually be difficult to write a nurturing sequence and to segment a list that effectively when you have when you’re not doing it as large of a scale. So, I’m gonna ask again. Do you have any thoughts on how email would be effective here? Because there definitely is a lot of opportunity.
Yeah.
I mean, and this is the thing. I haven’t when I’ve worked with very technical large companies selling into enterprises with multi threading with all of the bananas stuff that happens in large sales organizations. I mean, like people who There’s one who, moves you from your mainframe to mainframe in the cloud Like, people still have mainframes out there. And to get moved off your mainframe is like a multi million dollar project, but like business, banks, communication, like telecom companies are on mainframes in a lot of cases still.
So these are even people who no matter the size and the complexity of the project and everything, they’re still emailing. They’re still doing it. They reach out to me as they can you help us with these emails So I’m I guess I’m a little confused as to why why your these clients or prospects don’t want to use email and saying it’s sales y is only once they’ve seen a thing. So what’s stopping them from using email in the first place?
It’s not that they’re not using email. It’s that they’re using email either the the sales reps, like, the AEs are using email, and sending personal email to them, like nine word each.
Sorry. I mean, like, why aren’t they using the nurturing sequence that you mentioned? Like, what’s really getting in their way there?
I would say number one, being able to segment people, like, right, the the less information you ask for when you ask for a white paper, the more people are gonna convert. So Of course, you’re especially if it’s like LinkedIn. Right? Like, you ask for, like, automatic information and half of that is probably LinkedIn guessing. So, like, if you have such little information because you want to get those leads in, then what kind of how much can you segment that list? And if you can’t segment the list, can your emails really be specific enough to be effective?
Okay. So their hearing, I need to segment. That’s a lot of work. We’re not gonna do that upfront on the form because it’ll surprise conversions.
And that means that we go into this with this big dump of people that are just a generic dump of people to us. And if you want to come in, and send emails to them with segmentation, we can’t because it’s too much work. Is it work?
Is it the function?
It’s work that a person could do but work like if they went and looked to figure out who the hell that is on LinkedIn, but I’m not sure how easy it would do. It would be to do in HubSpot or whatever email tool you’re using.
Yeah. And like you can say, I guess, so if their objection to it, one of their objections or starting one that makes it a nonstarter for conversation is we don’t have segmentation. Then take segmentation out, don’t segment then. And I know you need it, what do you need it to be specific, but I’m snow company actually segments.
Like we’re talking about a best practice is to segment. The reality is lasting. Everybody blasts. And that’s like what we’re really dealing with out there because these aren’t smart marketers when it comes to email.
Right? So if we always start from a place of, I know hundred times more about email marketing than you do. I have empathy you don’t say that. How do you know that?
Right? I have empathy for you and the sadness of what you don’t yet know could happen for your business. So what’s my easiest way to get you to start down the path of what email could do for your business because a newsletter is already a form of nurturing.
You have the sales team that is waiting too late before they reach out. So a potentially warm lead has gone cold, and now you have to, like, heat them up again. Why would you wait on that? So if you can talk them through and really and understand like, why are you waiting on that?
Like, maybe there’s an easier soul. Maybe it’s just like, oh, we should just tell our reps sooner. But if it’s like, no, that two week window has to pass and you’re like, well, let’s do something about that two week window. When’s the last time you want to be nurtured when you’re ready for something.
So there’s gonna be people that you’re just playing missing out on. Right? Can we agree on that? And if they can’t agree on that, you’re never gonna get someone But if you they can agree that, yeah, there’s definitely people who reach out and are ready to start the conversation at least.
Are ready to open the sales conversation from day one, then all you need is to sell them on a series of opener emails to like get them in, get them to set an appointment with a rep, get them warmed up on all of this stuff, so that they’re more likely to show up when a rep reaches out in two weeks and says, hey, you specifically you. I know everything about you and let’s hop on a call. They’re already nurtured there. So to me, it sounds like they think it has to be really hard work.
If you make it clear that it’s easy work, and you’ve done this before, and you can totally do this with very little effort from them. And the result is when an SDR reaches out there’s a real lead there. I mean, even the SDRs would get on board with that, right, that they could have good warm leads.
But in terms of actually writing the email, like if you have a use case, let’s say you have a use case for marketing and you have a use case for for product or product marketing and you have a use case for sales and maybe like one other one other department. And on top of that, you have the decision maker, you have a champion and maybe the person involves the purse strings or like somebody else in upper management. Like, what would be your approach in writing nurturing emails to all of those different that’s a that’s a lot of people.
It’s a lot of people.
What do you know about them? Do you know what white paper they downloaded? Or do they just get dumped into a single list?
No. You probably would know what white paper. I mean, it was the Right.
So let me start. And start there. Right? Like, as simple as are you still looking for a subject of white paper?
And then that’s like a way for them to at least hit apply to the email and go, yeah, remind me what that was, and then the SDR has a warm, like, contact that they can do something with. So if you’re able to do that with a single email and then if it doesn’t work, x period of time passes, and something else about the white paper, Hey, did you see this like complimentary video that supports what’s on page three? Go to page three and here’s the video or something. Right?
Like all we’re really doing is using email. If if there is an SDR, email’s job is to either get them to start a conversation or to move towards setting an appointment and then showing up for the appointment. So show up sequences and all those kinds of things that go along with that. So there’s already quite a things you can sell into a sales team.
But yeah, that’s I mean, it doesn’t have to be a long email. It can be a short one that’s just tapping into the thing that they showed interest in. No one reads a white paper. So you can just start like engaging them on, hey, do you wanna skip the line and like instead of reading the white paper, we could just talk about what you’re going through, and that’s an email that you can send. Yeah.
So so because these kind of short emails I would associate, like, those are the kind of emails that I typically assume SDR’s should send or BDRs are are supposed to be sending good, you know, the type the kind where they, like, make a typo in the subject line on purpose. So you would just automate those.
Yeah.
I mean, you can’t it depends on what you’re solving. If you’re typically solving for that two week gap, then, yeah, all you’re doing is Instead of nothing, you’re sending emails that look like an SDR sent them. That’s it. You’re just scheduling those up and that’s easy peasy. If you’re solving for something else, then you might need a different solution. But in this case, yeah.
I don’t think it has to be more complicated than that. It hasn’t been. You charged like it is, but it’s not actually more complicated than you knowing to send those emails that are about x and that respect the reader’s time and just try to get them into a conversation with an SDR.
So you wouldn’t provide more of something more engaging, something a little bit longer, more marketing oriented, you would stick with the more sales short and quick approach?
It I would only go to marketing messaging if your client is using SQLs and MQs. Like, if they’re measuring the quality of the lead. If a a certain number of ignores, reduces them down to more getting qualified lead instead of a sales qualified lead, once they’re no longer sales qualified. Okay.
But it really comes down to sales qualified and more qualified. If they’re marketing qualified lead, they get marketing emails, and that’s to get them back to a place of showing interest again and then if they’re sales qualified, they get sales emails. That’s it. Does that make sense?
Yes. I mean, I’m doing a dirty word. It’s like a four letter word in twenty twenty four.
And q l and SQL?
Oh, yeah. Everyone hates on q l’s. And q l’s are out. No one’s measuring on q l’s anymore.
Not in my world.
That’s for sure.
Or or not.
Yeah. Maybe.
For people who come talking to us. So but whatever the case is, whatever they’re calling it, there is a point at which marketing no longer is qualified to be the one talking exclusively them, whatever you wanna call it. But there’s lead scoring of some kind going on. Anybody with the sales team has lead scoring going on. If the lead is ready to be sold to, then they can have short quick emails that are there to get you to open a conversation.
If not, Then there’s the question of do we do a marketing message, like that’s a bit longer and softer more remote that kind of thing. What else do we do there? Yeah.
Okay. Interesting.
Yeah. That’s yeah. That’s what we’re seeing.
Cool. Cool.
Alright.
Anybody else? Now that my dogs have plumbed There’s a moment of peace in the house.
I’ve got a question.
Motion.
Wait.
So my win is kind of related to my question. I have a cousin who, works at a a unicorn startup.
As, head of product design, but he’s also, sort of assisting the CEO.
And He was telling me about the the internal state, which is like kind of crazy that their marketing team is like two two, graduates from from Uni.
Absent.
And the co founder who’s now gone was like a sales crazy dude who, kind of wanted to shut down marketing and just have sales.
And, yeah, it was, a shit show, apparently. So he’s out and things are better. And, he was, anyway, and he was telling me about the problems. And, obviously, I, as casually as possible, mentioned that I could If I had some time, maybe I have a glance at the website and just do a quick, a quick run through. So I did that. I sent it to him and he ended up, circulating it internally in, like, thirty people saw it, and then I guess they changed pretty much everything on their homepage. It was tons better.
Then nothing really came of it, but two weeks or a week ago, my cousin reached out and basically said, might have some work. Can we help in a call? So we did, and he needs three landing pages, homepage, potentially like a, a a voice guide and, like, I mean, honestly, like, there’s everything here. I mean, email alone.
But so, I don’t know, I sent a proposal over with some really, big scary numbers in it for me.
And, he forwarded it over to the CEO because they basically said he basically said, they need numbers before they could bring in the CEO.
So So I just recorded a Loom and and, and then decided to include, I’m sorry for anyone. This won’t make sense to some people, but the the narrative selling thing So I I pitched I kind of not pitched it, but, kind of infused it throughout the whole thing.
Just as casually as possible. And so I think it’s gonna I don’t know, but my my cousin said he he he loved it and forwarded it over to the CEO. So I’m waiting to hear back. And, that’s kind of the weird.
It’s just like to get the opportunity is great. And kinda crazy. But Love it. The the question is, do you because obviously, I think there’s really good opportunity here to, to help them because probably everything is I mean, their homepage before was, like, crazy bad.
So I think there’s just a massive opportunity here to to get some good numbers maybe. And then, obviously, make lots and lots and lots of content. So, I also was just wondering is, is there any what advice? Just broadly speaking.
What advice would you have for me in this situation? Thanks.
Okay. Advice for which part, like, for getting it closed?
Yeah. For just, like, bulk. If we hop on a call, I’m gonna, yes, but maybe as well just kind of I was thinking more broadly how to maximize, the opportunity for Of course.
Yeah. They’re based in the UK.
Yeah, Irish thumb.
Oh, they’re Irish? Okay. Oh.
Yeah.
Do I know who they are, probably?
Maybe.
I mean, Let us know who they are?
Yeah. I I mean, I could say yeah. Sure. It’s, Wayflyer, e commerce funding.
Oh, no. Okay. Oh, that’s cool. I thought it was somebody else, but that’s cool.
Okay. Awesome. So The reason I asked if they’re in the UK, is simply or not in America is really what it comes down to, is the ways of selling into different cultures.
So if you were over here, I would have recommended a, something slightly more, assertive on on it on the subjects. Just more of, like, let’s get, like, let’s do this thing kind of thing.
So it’s it’s tough because take what I say with a green really what I’m just gonna say. Like, try to modify it and apply it for what you know about your market, and the people that you’re serving there and how they react. To selling, which is really serving, but it’s called selling. Okay. Fine.
Yeah, because already I’m Did you find out what their budget is before you voted?
No. But I told but I had a quick call with my cousin and I said, I I pointed some rough numbers, and he was like, yep. That all sounds fine. So then I, maybe inflated them a little.
Has he ever signed off on a project like this Yeah.
Yeah.
He’s I think he’s he’s fallen into a kind of, second in command sort of thing to the to the CEO because he’s this guy, I don’t know, he sounds like he needs help. But So so, yes, he’s he’s kind of overseeing a bunch of stuff that probably isn’t in his role, typically.
Okay. So he is a good person to say this is the right price?
Yes. Or at least this is the right price.
Okay. So it’s gone. It’s been handed up to the CEO. When did that happen?
On Friday. I I think he’s seen it now. He also saw the tear down, which was I didn’t intend for anyone else to see, but my cousin size four of it and was it all. So they’re gonna know they’re gonna kind of look, and I also did quite a, like, exhaustive head, just because I kind of wanted to, obviously, show off a bit. Yeah.
So yeah. So he’s seeing that he’s maybe sitting on it now, the proposal.
So yeah.
Cool. So I mean obviously early on it would have been better not to do free work for them because now you’ve slightly devalued it. It doesn’t mean that that’s always true because people hire people on spec work all the time. Like agencies fight against each other on spec. So it happens. It’s just I would try not to do that in the future. See what happens if next time you charge instead of giving your cousin something.
See what happens if you I really was just, expecting him to just look at it and be like, cool.
I need to hire you. But instead it got he sent he sent it around. So that was not intended.
Cool. Yeah.
Either way, what they take out of free, they’ll still circulate it if they love it. So, there’s just that. I would just keep that in mind for everybody. Right?
Try not to do free anything unless you have such a strong reason to believe that that’s the only way forward. And I would imagine with your cousin, there was another way forward. I know Natitism can feel like tricky. Like, how do I get a credit card?
But yeah, so going forward, so you’ve shown internally that like you’ve proven to people that you offer a value. Don’t know if they knew your name don’t know, like, the thing that got shared around, did it have your name attached to it, or did they just know there was this smart person who sent this around?
This is the latter, I guess.
Okay. So there was a smart person who sent this around. Not this is Johnson spink. This is his work.
No. Well, no. No. Probably just this is Juts. Someone Jut has I don’t actually know how he presents it.
Yeah. It would just be yeah. And so even if you do send around, like, a loo or something again, just make sure you, in some way, brand it so it’s clear.
David, I mean, everything was branded with my my logo.
I finished on the end with my LinkedIn, my website, all of the the email and everything.
That’s what I’m wondering because obviously the CEO makes a decision, but makes a decision that is influenced by people around. Often on their own. Right? But they’re still gonna be if someone’s like, oh, that was so cool.
We’re still winning from what Johnson sent us. Like, when are we bringing this guy in? That’s obviously what you’re looking for. Right?
So as long as you’re He did actually say that everyone, talked about it for a bunch.
For a while. So I think it had an impact.
Okay.
So I think I I might my so I guess my my so I I think I know where your my assumption is I’m coming in there.
As an authority, like, to some degree?
My question with all of this understood is how do you, like, I I’m I’m not I don’t have visibility into it. So what is the gap that we need to close? Between the CEO looking at that and you getting on a call with the CEO?
Well, I don’t know if there’s anything, now because the the things off, he’s looking at it. And as far as I know, it’s it’s on it’s on trajectory, you know.
So really more, it’s about what happens when we when he says, okay. Let’s let’s talk to this guy. And how do I make sure that that’s, that’s that’s the last. That’s the only la the the last touch point.
Is it is the proposal high enough that it does require a call or is it something where the CEO will just sign off on it. Do you think based on conversations with your with your cousin, etcetera?
I think he’ll, yeah. I mean, I think he can sign off on it.
But it yeah. I think I I don’t imagine you’d have to consult anyone or not.
With me.
You mean with me? Yeah.
No. Maybe not. No. No. You could do that without hopping on a call. And I did say, at the end, I was like, we can hop on a call, and we can talk more about this.
Or if you just wanna look in my time because this is a big project, you can I’ll send over a statement at work, and you’ve got seventy two hours too. To sign that.
Okay. So did you already give him that, or would you later save by seventy two hours spent? Debbie have a deadline No. No.
No. I he has an option now between shoot choosing between statement of work straight away and signing it, locking in by time, or hopping on a call first?
Is there a deadline? What does he know about when he has to make this decision?
No. It is not a deadline.
K.
Cool.
Tricky because he’s a CEO, he’s busy, unless he’s prioritizing this, the team already made some changes based on it. Right? So he’s already got some hopefully winning copy and maybe less urgency around it. So what I would do if I were you is try to find a way to make sure a fire is lit under his butt. And now I know it’s like, well, it’s too late to put a deadline in there.
But What can you do going forward? Make sure you do have that. Like, hey, I can talk to you on Monday or Tuesday.
After that, if we can’t lock this in, it’s gonna be not until June make it really uncomfortable. And then if he still doesn’t move on it, it was a hard sell anyway.
So just keep that in mind that failure is okay.
Just put those deadlines in there for him. He needs to feel the pressure to move on this, and that’s why I asked what the team is the team pushing him. Your cousin is gonna have a hard time because of mephitin them. These might feel a little bit weird about it.
Right? So it doesn’t mean he will, but it might be like, oh, I can’t push too hard. So you need like a groundswell. You need people internally.
What can you do? Do you follow any of them on LinkedIn? Is there anything you can do to like seed conversation with the people who are going to influence the CEO moving on it. If by end of day tomorrow you haven’t heard from the CEO, what can you do with those people who fell in love with your ideas?
I would reach I would find a way to like what they say on LinkedIn or just like reach out to them and go like, Hey, were you one of the people who saw what I sent around or something? Right? But just started start a conversation there to try to get more people working on your behalf.
That’s what I would do at least if there’s if a deadline passes, it would also follow-up.
Were you directly connected with the CEO?
No.
Next time. Yeah. It’s I mean, or can you reach out on LinkedIn?
Does I don’t know culturally if that’s, like, weird to do it, like, in your Probably probably a little probably a little weird.
It is something that that might help this whole thing was kind of like, I need numbers before I can, like, bring him into this conversation kind of thing. So it was kind of a, gay gay keeper position, if I would like.
So I guess So you didn’t get to do a lot of the things that we want to do when we’re selling into.
No. And I didn’t I mean, I didn’t wanna he he just wanted numbers. So I was like, I sweated it for a day.
I was like, oh, it’s just not that first.
Yeah. I’m sorry. I mean, but I I think that it I I did at least. I mean, I, you know, I pointed out the the the the problems. And I and I stated, I mean, several different ways, but several times that they’re losing revenue. Like, kind of as we speak. Like, revenue is being a lot potentially, like, a lot of revenue.
And and this is a and that’s which I think is more is the the the the growing sense in the company. So I think it’s reflecting what is happening internally at least.
Naomi?
Could I, yeah, could I potentially step in? I, recently did a project, helping a startup rewrite a lot of their web copy because they had developed, like, a new it introduced AI so they needed new AI messaging.
And they broke it down into several different batches. So they started with, like, the main plan pages, the home page.
And or the main product pages, the homepage, and the plans page, and then they had broken it down into other areas of the website that, like, would be nice to update, but not critical. Could you start with, like, the pages that will bring the biggest uplift and the fastest quick win, make sure to go into Google Analytics, measure their conversion rate, measure time on page, all of those good metrics. And then when you’re done, show them how much it improved, and then it’ll be much easier for them to go on to the other pages because, like, when it comes to website copy, there are some mailer elements besides you. Right? Because you have to have the designer. You’re going to change the out the layout of the page, and you’re gonna have to have the developer, and it’s gonna be a huge headache for them. So if you can sort of reduce the scope of that project, you might be able to get in and and once they see how great the project is, it might be easier to continue.
Yeah. That’s that’s good advice. I I did, you know, I explained the price. I gave them a price per landing page and a price per home page.
So I quoted that together as a bundle, and I, you know, I I did the whole, being able to I reduced the scope and I reduced the cost. So, they’ve got that as an option. If they want to pick just one page here, I mean, that’s, that’s, I think that’s pretty straightforward.
Like, leap for them, but I didn’t mention it. I mean, I wouldn’t, I guess, I wouldn’t want to. But Yeah. I want them to buy. I want them to buy the whole picture.
Yeah. And every once that wins quickly though. Right? Yeah. It’s it’s a very good point about getting that win quickly. It will get by in. I know we’re at the end of our time for those you have to leave.
Talk to the CEO, everybody who’s still here.
Pop on call with the CEO, don’t they want numbers? Oh, just tell me what it costs. If they’re a CEO, they are used to being on a lot of calls. They’re used to prioritizing the right things if they care about money, which they do because their CEO, they want to be on a call.
They’re used to it. They’re not scared marketing managers who don’t know what to do with their time, they know. So you don’t your response if you get shut down, you will only get better at having them like actually hear you and say yes. So I’m saying like, no, let’s hop on a call.
I’d love chat with you. I wanna meet the person who built this school company. I wanna talk to you about what I can do for you and I wanna make sure what I have in mind aligns with what you have in mind. You’ve got the vision for this.
So get on the call. Do what it takes don’t let your cousin say, oh, no. I’ll just do this. Like, no, no, man.
Like, I can really help here. So get me on that call. Trust me. I will make you look good.
And that’s it. Then you show up on the call. You make the cousin look like a freaking genius for being related to you and knowing to bring you in, and the CEO gets to talk with you. And that’s good.
If you didn’t, just don’t worry about the things that you might be worried about, hop on a call you’ll close the CEO on the call if only because you had the freaking guts to say, no, I really wanna hop on a call you. Like that goes a long way. CEO’s wanna solve problems and they want it done yesterday.
So don’t be afraid of them.
Alright. Yeah. Thank you, Jared. Thanks.
To get on that call. Yeah. Good luck.
Thank you. Thanks.
Awesome. Cool. I know we’re at the end of our time, Esther Grace. Do you have a quick question?
Yes, please. If you don’t mind.
Sure. Let’s do it.
Okay. So it’s Sorry?
Nope. I was just saying to everybody else if you have to go. It’s not weird.
So I I have a lead or I had a lead was just like the perfect client.
They have a massive list. They’re not doing anything with email. They were very responsive. Like, they just wanted to hand everything off to me the expert to handle it for them.
We went through the proposal process. They agreed to the contract. They agreed to everything. And then and that was when I shared my win in the channel.
And after I sent over the contract and the invoice, they did reply for, like, a week. I followed up, didn’t hear anything, and then they sent me an email saying, they’re not comfortable with me being international, like living abroad.
So they would prefer if we worked on a smaller project to build the relationship first. So I offered them a smaller project included, like, a hundred and one different ways to make things easier for them, and then they just haven’t replied. I did the nine word email follow-up last week. No reply, no response, nothing, and I just feel so bad.
Yeah. Let’s back up then, to a few things. So out of the gate, Where did they think you were? Like, is that a legit concern?
Or yeah.
So right now I’m in Nigeria. I moved from the US, in December last year. I told them this on a call when we were talking and they’re like, oh, where are you based? And I’ve talked about how is how I moved to Nigeria, and they were like, oh, cool. That was it. But I don’t know where this came.
It’s a little tricky. Right? Like what a client tells you I mean, that that teaches you, like, tells you a bunch of things about them, but also about the reality of the world and fears of I don’t know. Whatever countries, I don’t know anything about what happens there.
Right? So There’s times when you I mean, I think that’s why some people just have US mailing addresses easiest thing when I worked for conversion rate experts. They had a San Francisco office and a New York office. They didn’t have office in San Francisco or New York, they have mailing.
They had a post office box there. So just like have a US location if only to look international.
So consider that if it’s an objection that you’ll ever have to come up against in the future, you know who you are We always have to think about who is trying to hire us and how afraid people are of making the wrong call when it comes to spending money. So consider that US based location on the bottom of your website along with it.
And that’s it. You can be on vacation abroad right now. If it’s anything weird, just I wouldn’t tell somebody or I’m from Canada if I thought it was gonna be weird for them. When the truth comes out about how horrible Canadians really are, then no one will wanna hire me. So, there’s that to consider. But Two. How did you follow-up with them?
So I followed up when the when I got the response, I followed with, an email detailing, like, what the smaller project could include, and then did some more, like, sales eat things in there, like, some tactics how it’s good for them.
And then I also added it like PS if they wanted to hop on call to chat through those details.
And then after that one, a couple of days later, I think a week later, then I followed up with the nine word email. So that was last week.
Are you using the word follow-up?
No. Just checking. Yeah.
Good. It’s always worth checking in to make that’s not happening.
Yeah, I mean, sometimes you lose, I don’t think that had to happen here. I think you might be dealing with people who got shy about the whole thing, and that sometimes happens. That doesn’t mean that that’s absolutely true either, but be, hey, you’re in a place we didn’t know you’re in. To me is like, it’s weird.
What’s going on there? There’s also, like, people get excited. Now you quoted them on that first call where they got excited. You told them what you charged.
Right?
So that wasn’t the first call. So I first, Okay.
So the first call, I Oh, sorry, Esther Grace.
Just to be clear, I also needed some time. Before you gave them the proposal or the amount, they knew the price.
No. They did not. That’s that’s it.
That’s it. And then there are I mean, I think it’s one thing they didn’t know the price so you can’t watch proposal boot camp. Watch it and watch it again. If it’s not like clicking, you have got to make sure that the client knows what your fees are, the vicinity of them.
They don’t have to have the exact quote, but it’s an actual waste of time for you. And look what it does. Now you feel dejected. Now you feel like, oh, Greg.
I lost them. You didn’t. You’re too expensive for them. That’s okay to be too expensive for them.
You’re going to be too expensive for a lot of people along the way.
So but you have to bring up your price or it’s not like it’s not a real thing. You’re going to have to bring it up eventually.
You gotta bring it up before they see it on a proposal or an estimate or in writing. You bring it up talking with them. So a project like this, generally, I mean, the last project I did with, like, this was, I think it came in around ninety five hundred, give or take, How does that sit with your budget? And then they’re like, oh, ninety five. And you can see because you’re on Zoom together.
You can see. Their reaction. So they’re like, oh, okay. Well, it’s more than we thought.
And you can see how crazy you’ve scared they are of how much more than they thought it is or if they’re like, Okay. You know, and, obviously, there’s reactions. Right? And there’s nuances.
That’s why you all wanna be on camera. So you can watch and you control your expression too because this is game face.
But you gotta you gotta do that. Never send a proposal over even a bullet point proposal in an email, don’t do anything until you have spoken about what it costs.
Yeah. So I just wanted to mention. So the structure I used was a little different since it was my first, pitch for this particular offer. I decided to do, like, a hundred percent performance basis.
So on the first call, so since this email, I was like, okay, we’ll only do performance just because I wanted I had never done anything like that before. I was like, let me just test it out with this potential client. So that was what I told them on the first call that it’ll be performance based. So we’ll have another call to talk through, like, the strategy for them.
So I did, like, a free audit just because I know I’m not supposed to do free audits, but just because it was I want you to watch this replay back, and you can pick out all of the things that I don’t need say to you right now.
Esther grace, don’t make life so hard for yourself.
Charge projects out of the gate. Once you have a bunch of email experience under your belt, then you can build a performance based email marketing agency, and you can do a bad ass job a bit. But to get there, you need to first have a bunch of experience.
It’s good to have ambition. I freaking love the ambition.
But you’re shooting yourself in the foot, hundred percent by a bunch of the things that you did that are like, well, I’m gonna go out and try it on my own. That’s what happens. You’re guessing, and you’re like short you’re trying to shortcut things. Just do it the easy way.
Just make it a proposal for a project, the thing that they said they wanted, tell them it’s gonna cost this much. Here’s when it starts. Here’s when it ends Here’s what you’ll know by the end if it performed well. If you want from that point on to have me continue to optimize it, we can pass that bridge when we get there.
Go into every call with an oh hell’s no. Right? Just like we talk about a proposal boot camp. It starts with no. No. I can’t do this How can I make the project smaller for you? What?
Your time is more valuable and when you make these modifications for people, you’re saying got nothing but time. And if you have nothing but time, that means nobody’s hiring you. And so I don’t have to hire you either.
Play hard to get.
Be hard to get. This is all a fucking game all the time. Be hard to get. Make them want to hire you.
Be open and honest about what you’re charging so that they can actually opt in and say, yes, I do want this from you. How soon can we get started. And don’t worry about giving things away for free. You don’t actually have to with real businesses.
You don’t have to give things away for free.
Mister Grace.
You gotta make this up to us. You gotta find a way to make sure that you don’t put our hearts through this again.
Just follow, go watch proposal boot camp. Hang out in ten accepting you still and then freelance some schools lack. As well as here, right? But it’s critical that you don’t just make up the rules. It’s not gonna work. It might work but man the bloodshed along the way. It’s just not worth it.
Keep it simple. Alright y’all. Thanks everybody for staying on and asking questions.
Yeah. So we’ll see you in Slack. We have, of course, another session on Thursday.
Go set up your sixteen by twenty three automation. If you didn’t finish it today, that’s fair, but make sure you do it.
And good luck with all of your and projects and things that you’re working on, and we’ll see you in slot.
Cool. Thanks for all.
Bye. Have a good day.
Worksheet
Worksheet
Transcript
As everybody’s moving into, like, the next tier of growing your business, getting those all the other things that we’re talking about here in Copy School Pro.
Moving from looking for leads to making sure you have qualified leads and making sure you get more and more of them in. And then what do you do with those that don’t convert, what do you do with the email list that you’re building in some way, whether you’re like, I don’t really build one, Joe, or you’re like, well, I’ve put in got three hundred people on the list or I’ve got thirty thousand people on my list or whatever it is. If you’re not building a list of some kind, what’s stopping you? Not gonna get into the list building today, but what we are going to talk about is the fact that a lot of leads aren’t ready for you when you present an offer to them, or they sign up and they’re like, they join your list, and they’re not quite sure.
What they want or when they’re gonna need it, etcetera, etcetera. There’s all sorts of confusion. People don’t ghost you or say no to you simply because they’re always gonna say no to you. So we are talking about opens. When you have people who are on your list in some way.
It’s good to keep them engaged. So this is a trick. That I learned, a technique, a way to do that. Really straightforward. Everybody has heard of the nine word email.
Yeah. So if you haven’t Google it, it’s the nine word email.
But that’s a really that’s a way to reengage or reactivate somebody who has, you know, gone silent, on you a lead, and that could be a lead in any form. Right? So if you are selling courses or thinking of it, if you are taking clients, if you’re doing both, all of all of these people who you’re trying to reach out to or they reach out to you and these things don’t come together. We want to use something like the nine word email. So here’s the thing that we are doing today. I will switch over and share my screen and talk you through this really basic simple thing that we can all do. I actually Lindsay on my team is setting ours up.
So we can always ask Lindsay hard questions if we want to. Just kidding she’s still working on it. But I I love it and I wanted to share it with you the second I put my own together.
So here is the idea.
Over the course of a year, you drip out across every twenty three days across a year, you drip out in your email platform, active campaign ConvertKit, whatever you’re using. You set up an automation, and you could do this also in many chat as well. So if you’re like, I’m not really building my list, but I’m over on Instagram. I’m doing cool stuff over there. You can set up the exact same thing in Instagram so people who follow you can get this and Lindsay also does those for us. So she can maybe speak more to that. To what you would do in manychat, but here is the point.
You can both do this for yourself and sell this as something you do for clients. So if you’re like, you just wanna make some quick cash get another product type service or, like, you have, a client who is, who has, like, sales team or people that are involved in selling, including. They might have someone called an opener.
A setter, that’s usually an appointment setter, a warmer and a closer. So these are the sorts of roles that you might encounter or the terminology you might hear from client who needs something like this. We’re talking about opens here, opens including reactivation.
So what we do is we write sixteen. You just brain dump sixteen nine word email. They don’t have to be exactly nine words, but they are in the like great tradition of are you still looking for apps? So the nine word email I’m pretty sure it goes, are you still looking for such as, are you still looking for a hand with your website?
Are you still looking for, more conversions in your launches? Are you still looking for then whatever the thing is that you offer. Right? So are you still looking for new clients?
Are you still looking for x y z?
We go through and we brainstorm a variety of those and you can do that for yourself just again and again for one thing. If it is, like, I just wanna reopen conversations every twenty three days, automatically on the subject of me working for you. Okay. Fine.
Then you bring That’s all you’re selling. If you’re like, Joe, I’m fully on services. I don’t do other things. Cool.
Fine. That’s great. You’re going to brainstorm sixteen nine word emails, write them out, and then you schedule them in your solution every twenty three days. And that over the course of a year, a little bit over a year, that will drip out this ongoing engagement with books.
Does this make sense?
Okay. So you can do this for if you’re beyond plan at work and you want to diversify the way that you’re generating revenue if you’re doing webinars. If you have evergreen webinars, obviously, in particular, if you do the same webinar every two weeks live, which, by the way, a lot of people actually do. So don’t feel weird.
If you feel weird about evergreen webinars, if you thought about doing a webinar and you’re like, I don’t wanna evergreen it, but I also don’t know, should I be delivering it live all the time? Yeah. You can do that. It’s fine.
Demo of bookings and demo could mean anything. It could mean how you help a person’s team if you’re doing copykeeping services or something like that.
Consult calls and that’s where it’s a setter where you’re going to book an appointment. So, that’s the goal is to set that appointment. If you have a PDF or a book giveaway, that could be the subject of an email, any IRL events that you might do, and this might not be happening right now, but it’s good to think about as you grow. What you would kind of like replace certain emails with along the way.
If you have a podcast, book and guess on that podcast, if you have a course to sell, opening the conversation. These aren’t closers, and they’re not necessarily setters either. These are open or reopen conversations with people who could become your smart client.
Workshops, product history services, really the list goes on. So this is what you’re going to do for the next fifteen minutes, sixteen minutes to give you one minute fur. I’m gonna quickly show you what ours looks like, and these are just some of the emails that I’ve drafted out for, Lindsey.
Knowing that we have a little bit of complexity, that you shouldn’t normally really have to worry about if you have one thing you’re trying to get done or a one audience you’re trying to speak to. We have general everybody, and then we have freelancers, which are very they need very different messages than startup founder needs and then an in a then an in house copywriter needs, etcetera. So we wanna find out quickly out of the gate, hey, are you still freelancing? Is twenty three days after a person opt in to our general list.
They’ll get an email that has subject line freelancing question mark in order to try to move only people who are freelancing to open this, and then they’ll reply. Again, this is an open. This is not something where you’ll necessarily have another, message that follows absolutely in your platform, although you could. Right?
You could do all sorts of triggers in active campaign. In many chat where if somebody does something, then x happens. But the best the simplest way to go about this is to write the email, the nine word email that is just, hey, are you still blank? That’s it.
And don’t worry about setting up anything that follows twenty three days later, the next one goes out. I’m running a workshop on. This is for an evergreen webinar that Paul is working on right now on our team. Would you like join us.
They answer yes. The conversation is opened and that’s where you take over. This is manual work, but it’s also sell by chats, right? It’s it’s getting you into this world of selling with conversations that happen by email.
Or on Instagram or even on your website if you decide that you’re going to do this in like, messenger or something else and there are other tools we’re gonna talk about as we go through Coffee School Pro. Okay. We’re gonna give you sixteen minutes to write your own sixteen nine word emails. The fastest way to actually make sure you implement this is to go into your convert kit or active campaign or whatever, and write the automation right in there.
You don’t have to activate it if you’re like, oh, these suck. Just put the basics in there, twenty three day wait between each, and get it done. K? You’ll have till half past.
Do you have any questions before you go?
No?
Good? Yeah. Cool. Just crazy. Yeah.
Abby. Unlike I’m worried about unsubscribes with this. Like, is there a reason why I just shouldn’t be worried about that?
I I mean, it’s twenty three days in, in most cases, they’re already close to disengaged or disengaged anyway. So it’s just to get them back on board. If they, unsubscribe, that’s kind of a blessing. I know a lot of you love subscribers, but, yeah, I’m not saying don’t start this on day one, but twenty three days later is, yeah, three weeks of just hanging out.
Okay. Cool. Thanks.
Cool. Sure. Good question. Anyone else?
No?
Alright. Exactly sixteen minutes until we have to be done. Alright. I’ll be here if you have questions.
That is Daniel.
We finished. We get stuff done.
We not finished. Need more time. Jessica, how’d you do?
Good. I mean, I didn’t put it in my ESP yet, so I’ll hold off on that. But I did give me actually an interesting brainstorm in potential future webinars, workshops, things that I might wanna do. So it was good.
That’s cool. That’s good. It’s a good outcome. Anyone else wanna share what they experienced in doing those sixteen emails Okay. Johnson says it really helped identify easy opportunities in my options for Outreach.
Yeah. So these are obviously the little systems that you set up. As you go, and most people don’t. So if you do, well done.
If you walk away and you don’t end up setting this up, keep that in mind in twenty three days when someone could be replying to something and instead you haven’t reached up to them. So set it up. Go to the work. It’s really easy work.
So get her done. Alright. Now we open the floor for any questions anybody this week about any of the training or anything in your business, client management, all of that kind of stuff, As usual, please be on camera for this part and before you dive in, share a win. And that can be a win of any kind. As long as it’s something cool that you’re happy about, that’s hopefully a result of some of the work that you’re doing to grow your business make more money, get happy in your business, all that stuff. So does anybody have any questions today?
Okay. So that’s my win.
I think the biggest win for me this week was, client feedback that I received yesterday where I had sent a sequence, an email sequence and and they replied that it was perfect. The perfect balance of exactly what they were looking for. That was great because I don’t love revisions, so that was great.
No. No one likes revisions. Okay. Cool. Nice win. Good job.
Thank you. Okay. So here’s my question. It’s actually going back a couple weeks ago where we I I I asked the questions. That kinda he said to bring on a call. Never managed to make your life, so I’m asking now.
I’ll remind you where it was. You mentioned that the email agency boxcar does like think he says something like fifty, sixty k, even like two hundred and fifty k projects.
So I’m kinda toying with the idea of building out into an email, a ecomm email agency.
And I’d love to, like, hear I know that you do typically more SaaS, but I’d love to hear more about what does that project look like, know that you said an ever more retainer style and retainer agreements, but I’m just curious on how, like, the basics of how you set them up. And what kind of clients I’m looking for these type of projects?
Yes. I love it. Okay. So I’m just gonna document this of the basics.
Of these projects and the kinds of clients for it. Cool.
And let me know if I don’t hit any of those for you or you want further third because it’s a great question. And everybody here, everybody and everybody who joins, and everybody decided to start an email performance agency I firmly believe there would still not be enough.
People out there doing this work. Email is tricky. It’s a skill set that almost nobody internally has.
If you do have that skill set, you’ve probably been scooped up by somebody who has massive margins, like a coach that sells huge masterminds.
So they could afford to scoop you up Otherwise, we’re looking at companies that have so much writing on email, and so little in house talent on this stuff and I mean across the board in house talent. So attribution is hard enough for every business. And I mean when I mean business, I’m all we’re copy School Pro or not at freelancing School, I’m talking about real businesses with real money to spend not that one little shop that’s got one person who works of times.
Businesses that have cash and see more on the horizon if only and the if only in this case is we don’t know if em, emails are working.
We don’t know what the freaking benchmarks should be. Like, how should they performing, is this good?
The list goes on, and that’s just like the strategy side of it. They’re bringing in consultants in CRO. Almost every one of them will have some sort of CRO agency that they’re working with, who they hope can do the work of optimizing emails.
Never works largely because Email is the specialized skill set and the tools are not things that you just wake up and know, right? You need training on these tools as Lindsey on my team knows, she was doing both of them implementation for a boxcar, and you’ll have to have it doesn’t. You can train on it. You can learn it, but a CRO agency isn’t doing that.
Now, some will have some people in those CRO agencies who care about email, but that doesn’t mean that they’re going to be great at it. So email, skill sets are hard to come by. Email is direct response for modern marketers. It’s what we do, but just like printers, like print was tough for marketers thirty years ago and beyond past that.
Digital direct response is also like this mystery. Right? So There’s huge opportunity attached to it and they know that, but nobody can handle it. So what do you do?
It’s a lot like SEO. So when I when we had our CH agency, before it switched over to Boxgar. I was always frustrated because no matter what we did, it would end up coming down to how long does it take to to write a landing page? That sort of thing where you’d end up on retainer still selling hours because in those end month reviews, they look at the work you did.
And unless you’re a CRO agency, you’re not measured on performance the same way. Email, is really good to get measured on performance just like SEO. So I when we were at CH Agency, I was like, how do we just have a model that’s like SEOs have where they just get to say, oh, here are some things I did this month and look at the results. Like now you’re here on SERPS for this keyword and that’s like they could do that in twenty minutes or they could do it in twenty hours and it was really just like on performance.
It’s very hard for most things that copywriters do to be measured on ongoing performance, but email is one of those things. So With email, the basics of these projects are you are a brand that has an email platform already in place. You probably have about three of them. So most of them will have a sales team working using HubSpot.
If they’re in SAS, they might also have intercom.
They’ll have tools like Mandrill that will send, non marketing transactional emails. And then they’ll have another platform as well, like e commerce, they’ll have Playvio, and everybody else just has whatever spud e commerce is really big on klaviyo. So if you are gonna work with e commerce, get good at klaviyo. That should be your number one goal is get that certification in there right away, know how it works, so you can go in and be smart about it, too.
You will need to implement. Nobody in freelancing school wants to do this. I’ve brought this up in freelancing school and they’re like, uh-uh, I don’t implement. You are shooting yourself in the foot.
You are absolutely like you if you implement, you can measure if someone else implements, they’re measuring and they’re looking out for themselves. So you will guarantee someone else implementing your stuff is gonna implement it wrong, even if you QA it, and then they’ll say, oh, that didn’t work. And suddenly they’re in there editing your emails.
Hard pass. You are in control and the more in control you are, the higher the rates you can charge. If you’re a doer, your rates go down. If you’re a strategic you’re a partner, if you’re somebody who’s like in the tool, you are high value.
You’re so high value. The CEO knows your name. That’s a really important thing. Okay. So you have access to the tool.
They give you access to the tool. They’ll probably have to pay for another license for you.
That’s that’s that’s part of the game. Of course, you have to. Oh, yes, you have to give me access to the tool full access. No question about it, and your job is to make sure they feel confident in you so that they will do that, and that means you have to know.
You have to be like, you know, I know. Don’t worry. I’m never gonna hit publish or send on something, like, I’ve been down this road before. They have to trust you.
Right? So cool. And you have to make sure you don’t ever hit send on something. It’s actually not ready to go.
So you have access to the tool. You are involved and you put a road map together upfront. So the earlier conversations story for anybody who doesn’t give a shit about email You’re gonna get a download on everything email.
But you go into this knowing what the roadmap is. So for us we would, go through and have one or two hour session with the client with the key stakeholders. So everybody involved in email gonna be a lot of marketers, people in product, and some SDPs and stuff like that.
You’re gonna have that meeting with them, say walk me through the what you’ve already got out there. Let’s screen share, show me inside intercom.
Show me inside Playvio. I need to see this thing. Walk me through what that is. What’s that?
What’s that that asking questions, making notes, reporting things, then you put a roadmap together. This is just a gantt chart where you’re like, here on the far left column, these are all of the sequences you have, and these are the ones that you need, and these are the ones that are top priority, so obviously organized in the right way. Then you have months along the top. And all you’re going to do is fill in, we’re doing plan on this one.
Planning planning planning planning planning planning as you go down and then execution execution execution execution next to it. Just gantt chart stuff and measurement.
And optimization.
So by the time you’re done this freaking gantt chart, you have got two years of emails mapped out. They’re like, holy shit. It’s a lot of work. Are we sure we need to do this?
There might be some reprioritization that happens at that time. But what they see is wow, there’s a lot here. Now you have to make sure that they also see the value of that. So if you can, in that gantt chart, put in in the row for the item, whatever that sequence is that you’re gonna work on, whether it exists or doesn’t obviously you need some sort of it’s better if it does exist or you’re gonna optimize.
You can say this is currently performing at x percent conversion, paid conversion. Ideally, they this is close to money. So go with paid conversions.
Or if you’re dealing with somebody who has like show up, and stuff like that, whatever the case is, however they’re measuring it, whatever matters to them, show that there, and then talk them through what thirty percent lift over the course of six months. If you can optimize that flow over six months, what that could look like. And then they can start to associate money with it because you’re gonna have to get to the point. Where you say, Hey.
This is a lot of work over a lot of time. Lots of specialized skills in there and here’s my rate for that. So then you say what the overall project rate is divided up month by month. That can turn into a retainer or it can turn into a project with an end date.
A lot of companies will start with a project with an end date. And then go okay. We have so many more needs. Like, we’ve been talking about this internally, and then they show you this giant.
List.
And so the project, depending on how many emails you’re gonna get done in what amount time. So you do it does still come down to the work you’re going to do, but they’re not you might make a subject line change rather than a full rewrite, right? Like you’re solving for opens. Clicks conversions on the other page, etcetera. Right? So that’s how your performance is going, how you’re working on things when you’re optimizing for performance.
And that’s fine. That’s cool. That’s great. That’s good to not have to do massive swings all the time. You just need to figure out what you’re going to charge. So right now, I’m I’m not actively involved in boxcar at all, but we have other people who’ve come to us who are friends for, quote unquote help because they’re kind of desperate.
Because there are a lot of businesses that need this. And they’re in at twenty, thirty thousand dollars a month, just to get one sequence planned and another sequence written. So I’m just subcontracting this out to two freelancers I’ve got who went through the email intensive that we did last November.
Not this last one. The one before that, one does planning and the other does execution on it. They work together. They chat together.
But This is a cool tech company and they’re like, we have a four month project on this because I was like, I can’t be here. I’ve got work. I’ve got my own stuff.
And they’re desperate. They’re like throwing money at these people to stick around to come work for them obviously. The biggest one. It’s like, hey, can you work for me?
But yeah, that’s how it goes. So you can see at x amount per month, times even just four months. That’s already a really big project and we’re only doing one sequence a month. One’s planning.
The other is executing, and then once the plan is signed off on at the end of the month, then the person executes on the plan that got signed off on and we keep going forward like that. And that’s not even getting into optimization because I told them I’m not going to optimize. I can’t stick around for this. But the the opportunity here, I can’t say it enough.
This is it. This is this sort of thing every business needs. They’ve got masses of users and subscribers that are just sitting there and nothing’s happening to them. And anybody who’s a CEO or CFO is like, what are they doing there?
How do we get them out of there? And that’s where you come in. And nobody in the organization knows how. Nobody knows how.
The CMO was like, I’m pretty sure we can do this. Like, how do we do this? So you get the CMO to buy into it and then you go from there. I don’t know if that helps.
Tech companies are really obvious low hanging fruit, while large, e commerce, like where the product is expensive such as mattress brands and, other, like, hardware.
Those are because they have big margins, there’s a lots that they can win, that they don’t have to pay because ads aren’t working for them anymore, either. Right? Ads are really expensive, etcetera, etcetera.
Email is still a wonderful opportunity, so they’re happy to reallocate budget toward email. Does that help?
Yeah. That was hugely helpful. Especially, appreciated how you broke down what a twenty k month looks like and how you broke it down into, like, planning execution. One coming up. That was really helpful. Thank you.
Awesome. Good. I really want everybody. You can find a way to do performance like measure what you’ve done.
The retainer is like endless, and it’s just it’s exactly what CRO agencies do. It’s exactly what SEO agencies do. We’re just doing it for email in particular.
Yeah. Cool. Awesome. Good luck. Thank you. Sounds great. Follow-up questions for that.
Yeah.
So what you were saying about how it’s a very specific skill set So if you were to advise like a fresh freelancer, maybe fresh out of college or high school, and they decide they wanted to specialize in email and get that skill set, what would you advise them?
Yeah.
Follow everybody. This is like anything that you ever want to specialize in, one, it’s a good thing that you’ve identified.
One thing to specialize in. That’s one of the hardest things that copywriters have to do is, like, what’s what am I gonna do? That I could do, like, everything needs to be written. This, this, the someone has to write the product packaging for that, like, everything.
So you decide on email and then you follow everybody who talks about email, but I mean in smart ways. I don’t mean they took one person’s course and now they’re gonna teach the world on it, but some people can do that and it goes very, very well. They actually care and think about it. So go out there and do the leg work to find out who knows their shit. Usually, they’re not talking very loudly because they’re so busy working on the stuff.
So keep that in mind.
I don’t know what you would read because most of the books on email marketing. Does anybody have a good one? I found that they’re like garbage, like, like, hot garbage.
Jess is looking at her bookshelf.
There was that one that Ryan Dice wrote oh, oh, oh, oh, no offense.
That’s not to Ryan dice, but it was so fucking bad. It was so bad. It was so basic and like this isn’t going to help anybody do anything.
So yeah. Go out and find that. We added triggered email stuff to ten x emails because of this master of seasonal sales, the emails tracked there. All so good.
And then just, like, keep a good swipe. Practice everything. Do what you’re already doing. Estergrace when it comes to like auditing what people are, saying go teach because teaching helps you learn the thing too. Obviously teaching from the position that you’re in not.
I’m an expert, but hey, I’m learning all this really cool shit about this.
Go to certifications for ships and gigs with Clavio and intercom and all of those popular tools, the ones that your prospects are going to use first. Right? Obviously, if you’re gonna work with SAS or if your friend is gonna work with SAS or this person who’s newly out of college, then use the solutions that SaaS uses. If you’re gonna work with e commerce, Clay a no brainer, braise is good in both cases, but start by just like documenting, just like massively learning everything and then start practicing.
And you can practice on your own email list. You don’t have to have somebody else’s email list to son. You’ll want that, but you don’t have to start there. Jessica, is this on the same topic?
Building off of it a little bit out. It’s similar.
Okay. I apologize to anyone who does not care about this because it’s still about this though.
My oh, my win. This opening myself for judgment.
I committed to taking my dogs twice a week to doggy daycare so that I could just and I already feel better. It hasn’t even happened yet.
That’s awesome. I know we have a dog walker come by two days a week. Just to, like, just go wear them out a bit. Like, they need to relax so that we don’t have to do it. Yeah. Smart. Good.
So I guess mine’s very specific. So related to this email thing though, I I too one of the big services that I’d like to offer is you know, I don’t know, email list management, the retainer, everything you just discussed. But the unique angle, I believe, is my seasonal sales into that and of course a big part of that is sales emails. And so what I’m kind of wondering is right now with slashing out my offers and all that I’m looking at seasonal sales campaigns and all that as one major offer and then the email ongoing stuff. But does that make I guess I’m just looking for any.
What are your immediate thoughts when I tell you that, I guess?
Yeah. I think that the retainer easily in your case could be I’m here for all of your seasonal sales emails because these e commerce brands that we’re talking about are they live on a seasonal calendar. Right? So I’m sure you’ve experienced this where they’re like, it’s president’s day.
Here is a pair of boots. For freaking president’s day? Like, what does that matter? But it’s like it matters.
So that I would do that, but I would just say, like, I’ll be or right hand when it comes to all of these seasonal sales emails that you’re writing. The problem is that it’s not performance space in that case, right? Like because you’re not doing president’s day last year versus this year, necessarily, unless you do, unless it does turn into this ongoing thing and then you can say, but it won’t be optimization like optimizing and automation. Of course.
Yeah. Yeah. But I still think it’s great and in demand. Yeah.
Great. Thanks. Awesome. Abby.
I have two questions. Should I discuss one or can I?
Yeah. But you have to say your win first.
Oh, my win. As as not like a big one, but I pre sold twenty five copies of my book, so I’m happy with that.
That’s amazing.
Very good. Yeah. So my question, so I have an Evergreen webinar funnel running for my course, and I’ve been running out I’ve got. So now I have about two hundred people that have been through the funnel, and I’ve realized that I’ve no plan of, like, what to do with them, the ones that did buy.
Like, I’m sending out get my week my biweekly newsletter. They’re gonna get some nigh word emails now, but I don’t know whether I should be like, because I see other course creators invite people back into the funnel, but it kind of, like, it’s like they said the same emails that it kind of makes the whole thing feel a bit, like, fake because it’s, like, makes the urgency feel fake because it’s, like, a but I use deadline for it. Yeah. And so I’m yeah.
I I don’t know.
Like, I just don’t know what to be doing with those people.
Did you ask them why they didn’t move forward?
Yeah.
What was the reason?
Like price.
They’re most mostly just like or saying, yeah, the the timing’s not right. Yeah.
So that’s either true or it’s not true.
And that’s the thing. If it is true, then that means that your audience is wrong, and I wouldn’t bother trying with them again. If price is really the objection, and it it can actually, but some people do not have any money.
They wanna learn from you, but they they can’t afford it. And those are good people to get out of your brain so they’re good to not try to reengage necessarily. I know that can sound harsh. Like, I’ve told you twice in today’s session to cut your list down. And you’re like, that’s my list. I’ve worked at it. So I get it.
But I would strongly encourage you to not think about the people who can’t afford your solution.
So that doesn’t mean that that they’re truly that that’s really the objection. And maybe there’s another way that you but I don’t it’s like, well, I could put together a cheap or something. Do you really need to spend your time or resources on building something for people who can’t afford what you’ve got.
Well, I think I think they can’t I don’t think it’s like they can’t afford it. I think it’s more like they’ve already spent their budget that month or they’ve, like, enrolled in other courses recently.
So they’re like, oh, I can’t it’s more like a timing thing, which makes as I’m saying that I’m thinking, maybe then I should give them another opportunity to buy If it’s a timing thing.
Yeah.
So it’s the first thing I stand over.
Does that if it’s a timing thing though, then there is. Are definitely. You can re engage them. That’s what that automation that we just set up today is for, bring them back. Eventually, it might be the right time for them, engage them in other ways.
It it depends on how far you wanna go with it and how much opportunity you do think is there because there’s so many different ways you could go, right? I would recommend you read the book super consumers.
It’s got good tricks on, like, quick, like, but but it takes it takes resources. So it’s like, have an IRl together for some, and then people have to fly in. Right? Like, it but but there are good ideas in there. So check that out.
What is a customer worth to you? If they convert, what’s their value?
It’s only, like, five hundred dollars. Sorry.
And that’s five hundred after you and everybody on your team has been paid. Wow. No.
Not like yeah. Once I take out, like, the tech stack and stuff, like, probably about Well, it depends how many I’m selling. So let’s say, like, like, I think my final cost, like, a hundred and fifty to run.
So Okay.
So you’re making three fifty? Is that what I heard?
Yeah. But then on the sale after that would be five hundred.
Okay. So for the lifetime value is then more in the eight hundred realm, like, once you get them in, even if it costs to acquire them I’m I’m really just trying to understand. No. No.
So no.
My lifetime value for these is like five hundred, like, unless they’re gonna hire me later, which I haven’t seen happen yet. But the the idea is hope that they’ll start making some money and then be able to afford to hire me, but it’s two early days. Yeah. So let’s just say the lifetime value is five hundred.
Yeah. Okay. Yeah.
And do you have a webinar already or a workshop that sells them?
Yeah. I have the Evergreen webinar. Yeah. Then the problem is if they go through and don’t buy. It’s like, what do I do with them?
Yeah. I know. So if the timing is wrong, then the automation sequence is one way to get them back on board, right, that then the sixteen by twenty three thing. Yeah.
Other ways then are right? Just like leave them on your general list. I just for me, I’m like, don’t pay too much attention to them if they’ve got these objections that you really can control unless there is something you can do to where timing is the problem.
What can you do to get rid of that problem. So how are you going to make yourself available when the time is no longer a problem? Can you book with them? Like, can you hop on a call with them in some way so that you can better, like, place yourself in their calendar I’m just one, I wouldn’t worry about the pricing people.
Two, if timing is a thing and you don’t wanna put them back through an evergreen funnel, then you have to figure out how you’re gonna get in front of them at the right time. And the evergreen funnel is the way typically of course to go. If it’s not right for them because they’ve been through it already, then I would just throw them on your general list and keep nurturing them old school and See if you can do some cross channel stuff. Also, I mean, my concern is people can always it’s very rare for timing to be a real thing too unless they’re multiple decision makers.
But sounds like there’s probably one decision maker here. They just didn’t get off their butt and do it.
Yeah. I mean, I think I think, like, to be honest, the more I think about it, the more like the nine word emails is probably enough to just because if they just say, yeah, I still want, like, want to, then I can just say, oh, I can, you know, I’m happy to, like, honor the discount for them. Like Yeah. Totally.
Yeah. Okay. Sorry. After all. I know your training that you did initially. It was so good.
That’s good.
That’s good.
I did have one other quick question if that’s all. Alright?
With so my evergreen final that I would have been final, like, bills cost my feedback into it. So that’s, like, the kind of the the USPS.
And part of that is thank you page surveys.
I originally, so I started using your question, the what was going on in your life. I wanted to find my own. I experimented with others. No question is as good. So I’m using that. I am I’m, like, giving you credit. Like I’m saying, this is Friday.
We’ve purchased a good day.
The I’m like, should I really be because it is quite an important part. Should I really be having my own question if I wanna really be like an authority in this? But I can’t think of a better question. Like, you know, I’ve I’ve tested lots of things. Like, so, yeah, what do you do you think it’s It’s a legitimate concern, or should I just keep on being like this is Joe’s question?
I would just stick with the question, but that would make think the thank you page entirely. So, what we’ve done with our thank you page is we go back and forth. We have surveys sometimes like a thank you page survey, the one question.
That you’re talking about and other times it is just skip skip ahead and book a call with us. Right? So you get the ebook, you wanna learn how to make five thousand dollars a month. And so you land on this on the page, the confirmation page, and instead of getting the ebook right away, it’s like, Hey, do you wanna skip the line?
And like, we could just hop on a call and talk through this and that’s gonna be a sales call. Right? So thank you pages across the board. You can just embed your calendly so if you’re like I’m not sure.
So what I’m hearing is you want to change the question because of a thought leadership thing. For you.
Yeah.
Great with it. Whatever. But if if what we’re really tapping into is you kinda don’t wanna use that question for whatever reason. Whatever reason. Whatever the reason is.
I do. I do.
Okay. Well then, what I would say is go back and forth. Yeah.
For when you know, switch between, I’m going to collect data, and I’m going to allow people to book an appointment with But it is more because I’m teaching it because I’m saying because I’m because in my course, I say, like, set up a thank you page survey, and this is the question that I use that Joanna Weeb taught me. So it’s like, I am I like I mean, I guess I’m I don’t know if I’m, like, asking permission here or what, like Oh, no.
Claire and Gia teach this too. Like, it’s yeah. I talk about all the time because I’ve tested a billion different ways, and that’s It’s just the best life. Yeah. It’s just it’s just going to help you find those that voice of customer. So just use it.
Just use it. Yeah. I did I’m thinking, like, based on what you said, what I could do is teach kind of like different thank you pages you can use depending on what you want. So if you want to voice your customers that question, if you wanna find out how people are landing on your page, use like a different question.
Like, that kind of thing. If you want, like, one to ones, then book a call. So yeah. Okay.
Anyway, yeah. Sorry. I don’t wanna hog your time. Thank you.
Cool. Thanks, Abby. Naomi. Thanks for waiting. You gotta win?
Alright. What about the win? I don’t have one at the top of my mind.
You will post an instance later.
I interestingly enough. Oh, okay. I have one. Okay. Good. So I was working on a landing page, and I met with the, I met with the marketer, meaning the guy who runs the Google campaigns, And I found out that he’s running three campaigns, and the guy who runs the business told me that he’s only running one.
And so if you work on Google campaigns, you know that but you really need a new landing page for every campaign to make sure at the very least that it matches the keywords. If not also the intent, the length of the page, etcetera. So I sent an email saying, you know, you really should have a different landing page for this other campaign because the people searching for this have a slightly different mindset. And so I just added that to the bill. So that was an extra, extra sale there, and that was really easy.
So, yeah, so that’s the win.
I am pretty sure I’ve asked this before, but I haven’t gotten a great answer anywhere. I’m gonna ask it again because email came up.
For the vast majority of the companies I work with, they might have a newsletter, but the newsletter is very content focused. And if they’re running these very traditional b to b ad campaigns, which most companies still are, they’re promoting white papers. And if they’re doing content syndication, which I know, everyone hates. They’re still, like, promoting learning papers, and so they get all of these leads.
And a lot of times if somebody reaches out to them, like, okay. You could always, like, retarget them if you’re tracking properly. But if somebody reaches out to them by email, it’s really the SDR or the BDR stop. To to contact them, to start building that relationship, because a lot of these things are very relationships focused.
But they typically these BDRs and SDRs, if they have hundreds of leads coming in, and they’re also getting leads from trade shows they don’t and they also have like regular leads coming up signing up for a demo that they have to set up discovery calls with. They don’t have the time to contact all those people. And if they are contacting them, usually it’s a very generic email, or it’s like a email sequence that happens like two weeks after the lead already drops in the CRM. So I’ve brought up the idea having nurturing sequences, which are really very different from newsletters. Newsletters and nurturing sequences have very different goals, but the pushback that I always get is This feels too sales y. This is too impersonal.
We need people to we need our sales team to reach out to them personally but the sales team is not reaching out to them and they don’t have the time. But I get this feedback over and over again from very technical b to b products, and to some degree, there is some legitimacy to that because a lot of times the sales funnel looks very different whether it’s different decision makers in the buying, like, if it’s the champion versus the decision maker versus person holding the budget or his different solutions or whatever it is, it it would actually be difficult to write a nurturing sequence and to segment a list that effectively when you have when you’re not doing it as large of a scale. So, I’m gonna ask again. Do you have any thoughts on how email would be effective here? Because there definitely is a lot of opportunity.
Yeah.
I mean, and this is the thing. I haven’t when I’ve worked with very technical large companies selling into enterprises with multi threading with all of the bananas stuff that happens in large sales organizations. I mean, like people who There’s one who, moves you from your mainframe to mainframe in the cloud Like, people still have mainframes out there. And to get moved off your mainframe is like a multi million dollar project, but like business, banks, communication, like telecom companies are on mainframes in a lot of cases still.
So these are even people who no matter the size and the complexity of the project and everything, they’re still emailing. They’re still doing it. They reach out to me as they can you help us with these emails So I’m I guess I’m a little confused as to why why your these clients or prospects don’t want to use email and saying it’s sales y is only once they’ve seen a thing. So what’s stopping them from using email in the first place?
It’s not that they’re not using email. It’s that they’re using email either the the sales reps, like, the AEs are using email, and sending personal email to them, like nine word each.
Sorry. I mean, like, why aren’t they using the nurturing sequence that you mentioned? Like, what’s really getting in their way there?
I would say number one, being able to segment people, like, right, the the less information you ask for when you ask for a white paper, the more people are gonna convert. So Of course, you’re especially if it’s like LinkedIn. Right? Like, you ask for, like, automatic information and half of that is probably LinkedIn guessing. So, like, if you have such little information because you want to get those leads in, then what kind of how much can you segment that list? And if you can’t segment the list, can your emails really be specific enough to be effective?
Okay. So their hearing, I need to segment. That’s a lot of work. We’re not gonna do that upfront on the form because it’ll surprise conversions.
And that means that we go into this with this big dump of people that are just a generic dump of people to us. And if you want to come in, and send emails to them with segmentation, we can’t because it’s too much work. Is it work?
Is it the function?
It’s work that a person could do but work like if they went and looked to figure out who the hell that is on LinkedIn, but I’m not sure how easy it would do. It would be to do in HubSpot or whatever email tool you’re using.
Yeah. And like you can say, I guess, so if their objection to it, one of their objections or starting one that makes it a nonstarter for conversation is we don’t have segmentation. Then take segmentation out, don’t segment then. And I know you need it, what do you need it to be specific, but I’m snow company actually segments.
Like we’re talking about a best practice is to segment. The reality is lasting. Everybody blasts. And that’s like what we’re really dealing with out there because these aren’t smart marketers when it comes to email.
Right? So if we always start from a place of, I know hundred times more about email marketing than you do. I have empathy you don’t say that. How do you know that?
Right? I have empathy for you and the sadness of what you don’t yet know could happen for your business. So what’s my easiest way to get you to start down the path of what email could do for your business because a newsletter is already a form of nurturing.
You have the sales team that is waiting too late before they reach out. So a potentially warm lead has gone cold, and now you have to, like, heat them up again. Why would you wait on that? So if you can talk them through and really and understand like, why are you waiting on that?
Like, maybe there’s an easier soul. Maybe it’s just like, oh, we should just tell our reps sooner. But if it’s like, no, that two week window has to pass and you’re like, well, let’s do something about that two week window. When’s the last time you want to be nurtured when you’re ready for something.
So there’s gonna be people that you’re just playing missing out on. Right? Can we agree on that? And if they can’t agree on that, you’re never gonna get someone But if you they can agree that, yeah, there’s definitely people who reach out and are ready to start the conversation at least.
Are ready to open the sales conversation from day one, then all you need is to sell them on a series of opener emails to like get them in, get them to set an appointment with a rep, get them warmed up on all of this stuff, so that they’re more likely to show up when a rep reaches out in two weeks and says, hey, you specifically you. I know everything about you and let’s hop on a call. They’re already nurtured there. So to me, it sounds like they think it has to be really hard work.
If you make it clear that it’s easy work, and you’ve done this before, and you can totally do this with very little effort from them. And the result is when an SDR reaches out there’s a real lead there. I mean, even the SDRs would get on board with that, right, that they could have good warm leads.
But in terms of actually writing the email, like if you have a use case, let’s say you have a use case for marketing and you have a use case for for product or product marketing and you have a use case for sales and maybe like one other one other department. And on top of that, you have the decision maker, you have a champion and maybe the person involves the purse strings or like somebody else in upper management. Like, what would be your approach in writing nurturing emails to all of those different that’s a that’s a lot of people.
It’s a lot of people.
What do you know about them? Do you know what white paper they downloaded? Or do they just get dumped into a single list?
No. You probably would know what white paper. I mean, it was the Right.
So let me start. And start there. Right? Like, as simple as are you still looking for a subject of white paper?
And then that’s like a way for them to at least hit apply to the email and go, yeah, remind me what that was, and then the SDR has a warm, like, contact that they can do something with. So if you’re able to do that with a single email and then if it doesn’t work, x period of time passes, and something else about the white paper, Hey, did you see this like complimentary video that supports what’s on page three? Go to page three and here’s the video or something. Right?
Like all we’re really doing is using email. If if there is an SDR, email’s job is to either get them to start a conversation or to move towards setting an appointment and then showing up for the appointment. So show up sequences and all those kinds of things that go along with that. So there’s already quite a things you can sell into a sales team.
But yeah, that’s I mean, it doesn’t have to be a long email. It can be a short one that’s just tapping into the thing that they showed interest in. No one reads a white paper. So you can just start like engaging them on, hey, do you wanna skip the line and like instead of reading the white paper, we could just talk about what you’re going through, and that’s an email that you can send. Yeah.
So so because these kind of short emails I would associate, like, those are the kind of emails that I typically assume SDR’s should send or BDRs are are supposed to be sending good, you know, the type the kind where they, like, make a typo in the subject line on purpose. So you would just automate those.
Yeah.
I mean, you can’t it depends on what you’re solving. If you’re typically solving for that two week gap, then, yeah, all you’re doing is Instead of nothing, you’re sending emails that look like an SDR sent them. That’s it. You’re just scheduling those up and that’s easy peasy. If you’re solving for something else, then you might need a different solution. But in this case, yeah.
I don’t think it has to be more complicated than that. It hasn’t been. You charged like it is, but it’s not actually more complicated than you knowing to send those emails that are about x and that respect the reader’s time and just try to get them into a conversation with an SDR.
So you wouldn’t provide more of something more engaging, something a little bit longer, more marketing oriented, you would stick with the more sales short and quick approach?
It I would only go to marketing messaging if your client is using SQLs and MQs. Like, if they’re measuring the quality of the lead. If a a certain number of ignores, reduces them down to more getting qualified lead instead of a sales qualified lead, once they’re no longer sales qualified. Okay.
But it really comes down to sales qualified and more qualified. If they’re marketing qualified lead, they get marketing emails, and that’s to get them back to a place of showing interest again and then if they’re sales qualified, they get sales emails. That’s it. Does that make sense?
Yes. I mean, I’m doing a dirty word. It’s like a four letter word in twenty twenty four.
And q l and SQL?
Oh, yeah. Everyone hates on q l’s. And q l’s are out. No one’s measuring on q l’s anymore.
Not in my world.
That’s for sure.
Or or not.
Yeah. Maybe.
For people who come talking to us. So but whatever the case is, whatever they’re calling it, there is a point at which marketing no longer is qualified to be the one talking exclusively them, whatever you wanna call it. But there’s lead scoring of some kind going on. Anybody with the sales team has lead scoring going on. If the lead is ready to be sold to, then they can have short quick emails that are there to get you to open a conversation.
If not, Then there’s the question of do we do a marketing message, like that’s a bit longer and softer more remote that kind of thing. What else do we do there? Yeah.
Okay. Interesting.
Yeah. That’s yeah. That’s what we’re seeing.
Cool. Cool.
Alright.
Anybody else? Now that my dogs have plumbed There’s a moment of peace in the house.
I’ve got a question.
Motion.
Wait.
So my win is kind of related to my question. I have a cousin who, works at a a unicorn startup.
As, head of product design, but he’s also, sort of assisting the CEO.
And He was telling me about the the internal state, which is like kind of crazy that their marketing team is like two two, graduates from from Uni.
Absent.
And the co founder who’s now gone was like a sales crazy dude who, kind of wanted to shut down marketing and just have sales.
And, yeah, it was, a shit show, apparently. So he’s out and things are better. And, he was, anyway, and he was telling me about the problems. And, obviously, I, as casually as possible, mentioned that I could If I had some time, maybe I have a glance at the website and just do a quick, a quick run through. So I did that. I sent it to him and he ended up, circulating it internally in, like, thirty people saw it, and then I guess they changed pretty much everything on their homepage. It was tons better.
Then nothing really came of it, but two weeks or a week ago, my cousin reached out and basically said, might have some work. Can we help in a call? So we did, and he needs three landing pages, homepage, potentially like a, a a voice guide and, like, I mean, honestly, like, there’s everything here. I mean, email alone.
But so, I don’t know, I sent a proposal over with some really, big scary numbers in it for me.
And, he forwarded it over to the CEO because they basically said he basically said, they need numbers before they could bring in the CEO.
So So I just recorded a Loom and and, and then decided to include, I’m sorry for anyone. This won’t make sense to some people, but the the narrative selling thing So I I pitched I kind of not pitched it, but, kind of infused it throughout the whole thing.
Just as casually as possible. And so I think it’s gonna I don’t know, but my my cousin said he he he loved it and forwarded it over to the CEO. So I’m waiting to hear back. And, that’s kind of the weird.
It’s just like to get the opportunity is great. And kinda crazy. But Love it. The the question is, do you because obviously, I think there’s really good opportunity here to, to help them because probably everything is I mean, their homepage before was, like, crazy bad.
So I think there’s just a massive opportunity here to to get some good numbers maybe. And then, obviously, make lots and lots and lots of content. So, I also was just wondering is, is there any what advice? Just broadly speaking.
What advice would you have for me in this situation? Thanks.
Okay. Advice for which part, like, for getting it closed?
Yeah. For just, like, bulk. If we hop on a call, I’m gonna, yes, but maybe as well just kind of I was thinking more broadly how to maximize, the opportunity for Of course.
Yeah. They’re based in the UK.
Yeah, Irish thumb.
Oh, they’re Irish? Okay. Oh.
Yeah.
Do I know who they are, probably?
Maybe.
I mean, Let us know who they are?
Yeah. I I mean, I could say yeah. Sure. It’s, Wayflyer, e commerce funding.
Oh, no. Okay. Oh, that’s cool. I thought it was somebody else, but that’s cool.
Okay. Awesome. So The reason I asked if they’re in the UK, is simply or not in America is really what it comes down to, is the ways of selling into different cultures.
So if you were over here, I would have recommended a, something slightly more, assertive on on it on the subjects. Just more of, like, let’s get, like, let’s do this thing kind of thing.
So it’s it’s tough because take what I say with a green really what I’m just gonna say. Like, try to modify it and apply it for what you know about your market, and the people that you’re serving there and how they react. To selling, which is really serving, but it’s called selling. Okay. Fine.
Yeah, because already I’m Did you find out what their budget is before you voted?
No. But I told but I had a quick call with my cousin and I said, I I pointed some rough numbers, and he was like, yep. That all sounds fine. So then I, maybe inflated them a little.
Has he ever signed off on a project like this Yeah.
Yeah.
He’s I think he’s he’s fallen into a kind of, second in command sort of thing to the to the CEO because he’s this guy, I don’t know, he sounds like he needs help. But So so, yes, he’s he’s kind of overseeing a bunch of stuff that probably isn’t in his role, typically.
Okay. So he is a good person to say this is the right price?
Yes. Or at least this is the right price.
Okay. So it’s gone. It’s been handed up to the CEO. When did that happen?
On Friday. I I think he’s seen it now. He also saw the tear down, which was I didn’t intend for anyone else to see, but my cousin size four of it and was it all. So they’re gonna know they’re gonna kind of look, and I also did quite a, like, exhaustive head, just because I kind of wanted to, obviously, show off a bit. Yeah.
So yeah. So he’s seeing that he’s maybe sitting on it now, the proposal.
So yeah.
Cool. So I mean obviously early on it would have been better not to do free work for them because now you’ve slightly devalued it. It doesn’t mean that that’s always true because people hire people on spec work all the time. Like agencies fight against each other on spec. So it happens. It’s just I would try not to do that in the future. See what happens if next time you charge instead of giving your cousin something.
See what happens if you I really was just, expecting him to just look at it and be like, cool.
I need to hire you. But instead it got he sent he sent it around. So that was not intended.
Cool. Yeah.
Either way, what they take out of free, they’ll still circulate it if they love it. So, there’s just that. I would just keep that in mind for everybody. Right?
Try not to do free anything unless you have such a strong reason to believe that that’s the only way forward. And I would imagine with your cousin, there was another way forward. I know Natitism can feel like tricky. Like, how do I get a credit card?
But yeah, so going forward, so you’ve shown internally that like you’ve proven to people that you offer a value. Don’t know if they knew your name don’t know, like, the thing that got shared around, did it have your name attached to it, or did they just know there was this smart person who sent this around?
This is the latter, I guess.
Okay. So there was a smart person who sent this around. Not this is Johnson spink. This is his work.
No. Well, no. No. Probably just this is Juts. Someone Jut has I don’t actually know how he presents it.
Yeah. It would just be yeah. And so even if you do send around, like, a loo or something again, just make sure you, in some way, brand it so it’s clear.
David, I mean, everything was branded with my my logo.
I finished on the end with my LinkedIn, my website, all of the the email and everything.
That’s what I’m wondering because obviously the CEO makes a decision, but makes a decision that is influenced by people around. Often on their own. Right? But they’re still gonna be if someone’s like, oh, that was so cool.
We’re still winning from what Johnson sent us. Like, when are we bringing this guy in? That’s obviously what you’re looking for. Right?
So as long as you’re He did actually say that everyone, talked about it for a bunch.
For a while. So I think it had an impact.
Okay.
So I think I I might my so I guess my my so I I think I know where your my assumption is I’m coming in there.
As an authority, like, to some degree?
My question with all of this understood is how do you, like, I I’m I’m not I don’t have visibility into it. So what is the gap that we need to close? Between the CEO looking at that and you getting on a call with the CEO?
Well, I don’t know if there’s anything, now because the the things off, he’s looking at it. And as far as I know, it’s it’s on it’s on trajectory, you know.
So really more, it’s about what happens when we when he says, okay. Let’s let’s talk to this guy. And how do I make sure that that’s, that’s that’s the last. That’s the only la the the last touch point.
Is it is the proposal high enough that it does require a call or is it something where the CEO will just sign off on it. Do you think based on conversations with your with your cousin, etcetera?
I think he’ll, yeah. I mean, I think he can sign off on it.
But it yeah. I think I I don’t imagine you’d have to consult anyone or not.
With me.
You mean with me? Yeah.
No. Maybe not. No. No. You could do that without hopping on a call. And I did say, at the end, I was like, we can hop on a call, and we can talk more about this.
Or if you just wanna look in my time because this is a big project, you can I’ll send over a statement at work, and you’ve got seventy two hours too. To sign that.
Okay. So did you already give him that, or would you later save by seventy two hours spent? Debbie have a deadline No. No.
No. I he has an option now between shoot choosing between statement of work straight away and signing it, locking in by time, or hopping on a call first?
Is there a deadline? What does he know about when he has to make this decision?
No. It is not a deadline.
K.
Cool.
Tricky because he’s a CEO, he’s busy, unless he’s prioritizing this, the team already made some changes based on it. Right? So he’s already got some hopefully winning copy and maybe less urgency around it. So what I would do if I were you is try to find a way to make sure a fire is lit under his butt. And now I know it’s like, well, it’s too late to put a deadline in there.
But What can you do going forward? Make sure you do have that. Like, hey, I can talk to you on Monday or Tuesday.
After that, if we can’t lock this in, it’s gonna be not until June make it really uncomfortable. And then if he still doesn’t move on it, it was a hard sell anyway.
So just keep that in mind that failure is okay.
Just put those deadlines in there for him. He needs to feel the pressure to move on this, and that’s why I asked what the team is the team pushing him. Your cousin is gonna have a hard time because of mephitin them. These might feel a little bit weird about it.
Right? So it doesn’t mean he will, but it might be like, oh, I can’t push too hard. So you need like a groundswell. You need people internally.
What can you do? Do you follow any of them on LinkedIn? Is there anything you can do to like seed conversation with the people who are going to influence the CEO moving on it. If by end of day tomorrow you haven’t heard from the CEO, what can you do with those people who fell in love with your ideas?
I would reach I would find a way to like what they say on LinkedIn or just like reach out to them and go like, Hey, were you one of the people who saw what I sent around or something? Right? But just started start a conversation there to try to get more people working on your behalf.
That’s what I would do at least if there’s if a deadline passes, it would also follow-up.
Were you directly connected with the CEO?
No.
Next time. Yeah. It’s I mean, or can you reach out on LinkedIn?
Does I don’t know culturally if that’s, like, weird to do it, like, in your Probably probably a little probably a little weird.
It is something that that might help this whole thing was kind of like, I need numbers before I can, like, bring him into this conversation kind of thing. So it was kind of a, gay gay keeper position, if I would like.
So I guess So you didn’t get to do a lot of the things that we want to do when we’re selling into.
No. And I didn’t I mean, I didn’t wanna he he just wanted numbers. So I was like, I sweated it for a day.
I was like, oh, it’s just not that first.
Yeah. I’m sorry. I mean, but I I think that it I I did at least. I mean, I, you know, I pointed out the the the the problems. And I and I stated, I mean, several different ways, but several times that they’re losing revenue. Like, kind of as we speak. Like, revenue is being a lot potentially, like, a lot of revenue.
And and this is a and that’s which I think is more is the the the the growing sense in the company. So I think it’s reflecting what is happening internally at least.
Naomi?
Could I, yeah, could I potentially step in? I, recently did a project, helping a startup rewrite a lot of their web copy because they had developed, like, a new it introduced AI so they needed new AI messaging.
And they broke it down into several different batches. So they started with, like, the main plan pages, the home page.
And or the main product pages, the homepage, and the plans page, and then they had broken it down into other areas of the website that, like, would be nice to update, but not critical. Could you start with, like, the pages that will bring the biggest uplift and the fastest quick win, make sure to go into Google Analytics, measure their conversion rate, measure time on page, all of those good metrics. And then when you’re done, show them how much it improved, and then it’ll be much easier for them to go on to the other pages because, like, when it comes to website copy, there are some mailer elements besides you. Right? Because you have to have the designer. You’re going to change the out the layout of the page, and you’re gonna have to have the developer, and it’s gonna be a huge headache for them. So if you can sort of reduce the scope of that project, you might be able to get in and and once they see how great the project is, it might be easier to continue.
Yeah. That’s that’s good advice. I I did, you know, I explained the price. I gave them a price per landing page and a price per home page.
So I quoted that together as a bundle, and I, you know, I I did the whole, being able to I reduced the scope and I reduced the cost. So, they’ve got that as an option. If they want to pick just one page here, I mean, that’s, that’s, I think that’s pretty straightforward.
Like, leap for them, but I didn’t mention it. I mean, I wouldn’t, I guess, I wouldn’t want to. But Yeah. I want them to buy. I want them to buy the whole picture.
Yeah. And every once that wins quickly though. Right? Yeah. It’s it’s a very good point about getting that win quickly. It will get by in. I know we’re at the end of our time for those you have to leave.
Talk to the CEO, everybody who’s still here.
Pop on call with the CEO, don’t they want numbers? Oh, just tell me what it costs. If they’re a CEO, they are used to being on a lot of calls. They’re used to prioritizing the right things if they care about money, which they do because their CEO, they want to be on a call.
They’re used to it. They’re not scared marketing managers who don’t know what to do with their time, they know. So you don’t your response if you get shut down, you will only get better at having them like actually hear you and say yes. So I’m saying like, no, let’s hop on a call.
I’d love chat with you. I wanna meet the person who built this school company. I wanna talk to you about what I can do for you and I wanna make sure what I have in mind aligns with what you have in mind. You’ve got the vision for this.
So get on the call. Do what it takes don’t let your cousin say, oh, no. I’ll just do this. Like, no, no, man.
Like, I can really help here. So get me on that call. Trust me. I will make you look good.
And that’s it. Then you show up on the call. You make the cousin look like a freaking genius for being related to you and knowing to bring you in, and the CEO gets to talk with you. And that’s good.
If you didn’t, just don’t worry about the things that you might be worried about, hop on a call you’ll close the CEO on the call if only because you had the freaking guts to say, no, I really wanna hop on a call you. Like that goes a long way. CEO’s wanna solve problems and they want it done yesterday.
So don’t be afraid of them.
Alright. Yeah. Thank you, Jared. Thanks.
To get on that call. Yeah. Good luck.
Thank you. Thanks.
Awesome. Cool. I know we’re at the end of our time, Esther Grace. Do you have a quick question?
Yes, please. If you don’t mind.
Sure. Let’s do it.
Okay. So it’s Sorry?
Nope. I was just saying to everybody else if you have to go. It’s not weird.
So I I have a lead or I had a lead was just like the perfect client.
They have a massive list. They’re not doing anything with email. They were very responsive. Like, they just wanted to hand everything off to me the expert to handle it for them.
We went through the proposal process. They agreed to the contract. They agreed to everything. And then and that was when I shared my win in the channel.
And after I sent over the contract and the invoice, they did reply for, like, a week. I followed up, didn’t hear anything, and then they sent me an email saying, they’re not comfortable with me being international, like living abroad.
So they would prefer if we worked on a smaller project to build the relationship first. So I offered them a smaller project included, like, a hundred and one different ways to make things easier for them, and then they just haven’t replied. I did the nine word email follow-up last week. No reply, no response, nothing, and I just feel so bad.
Yeah. Let’s back up then, to a few things. So out of the gate, Where did they think you were? Like, is that a legit concern?
Or yeah.
So right now I’m in Nigeria. I moved from the US, in December last year. I told them this on a call when we were talking and they’re like, oh, where are you based? And I’ve talked about how is how I moved to Nigeria, and they were like, oh, cool. That was it. But I don’t know where this came.
It’s a little tricky. Right? Like what a client tells you I mean, that that teaches you, like, tells you a bunch of things about them, but also about the reality of the world and fears of I don’t know. Whatever countries, I don’t know anything about what happens there.
Right? So There’s times when you I mean, I think that’s why some people just have US mailing addresses easiest thing when I worked for conversion rate experts. They had a San Francisco office and a New York office. They didn’t have office in San Francisco or New York, they have mailing.
They had a post office box there. So just like have a US location if only to look international.
So consider that if it’s an objection that you’ll ever have to come up against in the future, you know who you are We always have to think about who is trying to hire us and how afraid people are of making the wrong call when it comes to spending money. So consider that US based location on the bottom of your website along with it.
And that’s it. You can be on vacation abroad right now. If it’s anything weird, just I wouldn’t tell somebody or I’m from Canada if I thought it was gonna be weird for them. When the truth comes out about how horrible Canadians really are, then no one will wanna hire me. So, there’s that to consider. But Two. How did you follow-up with them?
So I followed up when the when I got the response, I followed with, an email detailing, like, what the smaller project could include, and then did some more, like, sales eat things in there, like, some tactics how it’s good for them.
And then I also added it like PS if they wanted to hop on call to chat through those details.
And then after that one, a couple of days later, I think a week later, then I followed up with the nine word email. So that was last week.
Are you using the word follow-up?
No. Just checking. Yeah.
Good. It’s always worth checking in to make that’s not happening.
Yeah, I mean, sometimes you lose, I don’t think that had to happen here. I think you might be dealing with people who got shy about the whole thing, and that sometimes happens. That doesn’t mean that that’s absolutely true either, but be, hey, you’re in a place we didn’t know you’re in. To me is like, it’s weird.
What’s going on there? There’s also, like, people get excited. Now you quoted them on that first call where they got excited. You told them what you charged.
Right?
So that wasn’t the first call. So I first, Okay.
So the first call, I Oh, sorry, Esther Grace.
Just to be clear, I also needed some time. Before you gave them the proposal or the amount, they knew the price.
No. They did not. That’s that’s it.
That’s it. And then there are I mean, I think it’s one thing they didn’t know the price so you can’t watch proposal boot camp. Watch it and watch it again. If it’s not like clicking, you have got to make sure that the client knows what your fees are, the vicinity of them.
They don’t have to have the exact quote, but it’s an actual waste of time for you. And look what it does. Now you feel dejected. Now you feel like, oh, Greg.
I lost them. You didn’t. You’re too expensive for them. That’s okay to be too expensive for them.
You’re going to be too expensive for a lot of people along the way.
So but you have to bring up your price or it’s not like it’s not a real thing. You’re going to have to bring it up eventually.
You gotta bring it up before they see it on a proposal or an estimate or in writing. You bring it up talking with them. So a project like this, generally, I mean, the last project I did with, like, this was, I think it came in around ninety five hundred, give or take, How does that sit with your budget? And then they’re like, oh, ninety five. And you can see because you’re on Zoom together.
You can see. Their reaction. So they’re like, oh, okay. Well, it’s more than we thought.
And you can see how crazy you’ve scared they are of how much more than they thought it is or if they’re like, Okay. You know, and, obviously, there’s reactions. Right? And there’s nuances.
That’s why you all wanna be on camera. So you can watch and you control your expression too because this is game face.
But you gotta you gotta do that. Never send a proposal over even a bullet point proposal in an email, don’t do anything until you have spoken about what it costs.
Yeah. So I just wanted to mention. So the structure I used was a little different since it was my first, pitch for this particular offer. I decided to do, like, a hundred percent performance basis.
So on the first call, so since this email, I was like, okay, we’ll only do performance just because I wanted I had never done anything like that before. I was like, let me just test it out with this potential client. So that was what I told them on the first call that it’ll be performance based. So we’ll have another call to talk through, like, the strategy for them.
So I did, like, a free audit just because I know I’m not supposed to do free audits, but just because it was I want you to watch this replay back, and you can pick out all of the things that I don’t need say to you right now.
Esther grace, don’t make life so hard for yourself.
Charge projects out of the gate. Once you have a bunch of email experience under your belt, then you can build a performance based email marketing agency, and you can do a bad ass job a bit. But to get there, you need to first have a bunch of experience.
It’s good to have ambition. I freaking love the ambition.
But you’re shooting yourself in the foot, hundred percent by a bunch of the things that you did that are like, well, I’m gonna go out and try it on my own. That’s what happens. You’re guessing, and you’re like short you’re trying to shortcut things. Just do it the easy way.
Just make it a proposal for a project, the thing that they said they wanted, tell them it’s gonna cost this much. Here’s when it starts. Here’s when it ends Here’s what you’ll know by the end if it performed well. If you want from that point on to have me continue to optimize it, we can pass that bridge when we get there.
Go into every call with an oh hell’s no. Right? Just like we talk about a proposal boot camp. It starts with no. No. I can’t do this How can I make the project smaller for you? What?
Your time is more valuable and when you make these modifications for people, you’re saying got nothing but time. And if you have nothing but time, that means nobody’s hiring you. And so I don’t have to hire you either.
Play hard to get.
Be hard to get. This is all a fucking game all the time. Be hard to get. Make them want to hire you.
Be open and honest about what you’re charging so that they can actually opt in and say, yes, I do want this from you. How soon can we get started. And don’t worry about giving things away for free. You don’t actually have to with real businesses.
You don’t have to give things away for free.
Mister Grace.
You gotta make this up to us. You gotta find a way to make sure that you don’t put our hearts through this again.
Just follow, go watch proposal boot camp. Hang out in ten accepting you still and then freelance some schools lack. As well as here, right? But it’s critical that you don’t just make up the rules. It’s not gonna work. It might work but man the bloodshed along the way. It’s just not worth it.
Keep it simple. Alright y’all. Thanks everybody for staying on and asking questions.
Yeah. So we’ll see you in Slack. We have, of course, another session on Thursday.
Go set up your sixteen by twenty three automation. If you didn’t finish it today, that’s fair, but make sure you do it.
And good luck with all of your and projects and things that you’re working on, and we’ll see you in slot.
Cool. Thanks for all.
Bye. Have a good day.
The Whys, Wheres and Hows of Funny Copy
The Whys, Wheres and Hows of Funny Copy
Transcript
Yeah. So Joanna asked me to talk about humor copy writing since this is your advanced copy week. And I was like, how do I translate everything that I know love and teach in two twenty minutes?
I gave can’t, but I will try. And so I wanna quickly go through, like, why you would consider writing funny your copy or adding humor to your copy. Where you should do it and then a couple ways to start doing it easily. If that sounds cool to y’all.
So like real quick. Why do we do this?
There are multiple different kinds of benefits of funny copy cognitively. They can have some beneficial effects for how you process information.
Socially, it’s kind of like that, you know, breaking the ice, making people feel good about being around you, and emotionally, obviously, like, humor is a coping mechanism. There’s a lot happens emotionally, with humor.
So brief overview, we all know that funny is shared funny is good, funny builds affinity. Here are some links if you don’t believe me. I will send the slides to you after this or they will.
And why does this work? It’s just built into us as humans. Right? We’re just ingrained to look for funny things, enjoy them and share them.
And I’m gonna go really fast because like I said, I have hundred slides. I’ll slow down when it gets more interesting.
But broadly, This is important because we like people and brands that make us laugh. And as you know, when people like you, they give you money. And you need money to live because we still live under capitalism.
So in your brain, humor can actually help you solve problems. I like to think of this as the improv brain where you are looking for solutions outside of the normal, like very linear ways the problem solving that we’ve been taught. So you are more likely to go outside the box and think of different options for solving a problem.
Can actually help people remember information. If you make a funny joke around a piece of information you want them to remember, they will associate that joke with the information and be more likely to remember it, which is really useful.
And it helps people make connections. Right?
I can’t remember what the cognitive research says about how this works like neural pathway wise.
I’ll look it up later if you are interested.
And that it also helps us support more effective planning and judgment.
So if you are Planning to do something.
Can you bring a humorous lens to it and say like, what is the worst that could happen here. Like if I were to completely forget what I wanted to say for this bullet point in this presentation, what is the worst that would happen? And the worst that would what happened is that I would just keep going, right? And maybe it would come to me later. That may or may not just be what happened.
Emotionally and socially, We all use humor as an icebreaker to relieve tension. We use it as an affiliation. So, like, feeling like we belong in a group, we use it to tie together a group in the of challenges or danger. This is all very like if we were facing down a saber tooth, Tiger, and somebody cracked a joke, we’d be like, guy has my back.
And it helps us cope with adversity, which is where we get gallows humor, right? Like, if we can laugh in the face of death and saber tigers, then, we can probably deal with challenges at work.
I wanna say terrible things that happen in the world, but I don’t have any jokes to be made about what’s going on, in foreign countries right now. So we’ll move past that.
And it helps us save face and assuage awkwardness.
So if you especially if you tend toward a more self deprecating style of where, if you kind of poke fun at yourself, that puts other people at ease because it helps them know that they’re not gonna be the target. Right? Like, they can laugh at you with you. And while it’s not good to do that all the time because it destroys your authority, if you lean too heavily on it, it is a useful tool to whip out to again build that affiliation with people. I’m already spending too much time. We can also sue conflict with humor, make a joke, defuse tension, bring down right? If you’re fighting with your partner or someone at work and you make a joke, that can be sort of the bridge that you need to start rebuilding.
Cool. Right? Everyone’s like, alright, I’m sold.
Rick and Baugherty is a style of humor that we can talk about later.
So where Should you bring humor in in your copy? I have a rule of thumb that I tend to apply, which is how deep into the customer journey? Is your reader.
Are they on like a deeply embedded landing page that they can’t get to unless they’ve been through your entire email funnel? That’s a great spot. To use humor because it means you know a lot about them and you probably know what’s gonna make them laugh. If you zoom out or back up a little bit.
On your website, main landing pages, sure, depending on how daring you wanna be, in your hero section headline on your homepage very risky. Right? So, like, the colder someone is, the less they know you, especially if you’re just getting started with humor or you haven’t built brand around it. Probably wait and ramp it up as you get to know them. So, emails are a safe place landing pages if you know something about their stage of the funnel stage of awareness, sure.
General homepage, derral website and homepage may be a little riskier. Right?
That’s one rule.
Quickly other ways to think about where to use humor. There’s a theory of humor called arousal theory, and arousal theory works for other things in life, not just humor and comedy.
But basically it states that when we get physiologically aroused in some way. Like our heart’s pounding. Our skin gets a little electric. We get flushed and like maybe a little blood goes to places we mention.
That is what is known as arousal. It can be positive or negative. So you can be like really attracted to somebody and like really laughing at their jokes and be positively aroused or you can have someone jump out at you and scared to be Jesus out of you and be negatively aroused.
And interestingly enough, there is a straight linear correlation between how much people enjoy laughs and joking and humor and how much their body reacts.
So it doesn’t actually get unpleasant, which is why you can pee your pants laughing. Like you can think something is so funny that you, your body will just pee. At which point, I assume it then gets unpleasant. Luckily, this is happened to me.
This is all such nerdy stuff, so that’s why I’m blazing through it.
If we’re laughing, we’re enjoying something emotionally, but we can also rate something as funny without, laughing. So cognitively, you can be like, That’s really funny, which is what a lot of seasoned comedians do if you watch them watch each other stand up. They’re like, that’s good. That’s really good. Just very grimly cognitively, appreciating the joke.
There’s another theory called relief theory, Sigmund Freud was a fan of this one that says humor is like a pressure release valve for tension.
So think about arousal is tension based in the body like pent up energy and relief theory says we can make somebody laugh and relieve a little bit of that pressure.
Or if they’re nervous, if we’re asking them, like, hey, spend ten thousand dollars on this course or this product, and they’re like, oh my no model. A laugh placed appropriately can defuse that and make them less anxious, build affinity, help them get ready to buy.
Help this is all making sense. It makes sense in my head. I feel like a mad scientist right now with like the red stream.
So The takeaway that I want you to think about between these two theories is that you can pump somebody up in any way that you want. Which for example could be like, Hey, I have really bad news.
And they’re like, oh god, and you’ve gotten them physiologically aroused. And then you can use humorous tangically to relieve that tension, build a relationship with you or push them into action.
So you can use humor to be like, It’s chill, here’s a joke, take a deep breath, or you can choose to keep that tension and push them toward a CTA, right? Like, Hey, if you’re really worried about this thing because I’ve just built this whole problem up in the copy, click this button and I’ll solve it for you or click this link and I’ll solve it for you.
So what should you do? You can take, anything in any copy asset in your customer journey or you can zoom out and look at the journey as a whole and start mapping the sort of emotional arousal journey of people and how you want them to feel at various stages. When should they feel really excited and amped up? When should they feel kind of relaxed and chilled? When do you want them to feel anxious because you’re pushing them to take action? And when could you potentially use humor both in an individual copy asset like the ride of a page or throughout the entire journey because you are driving right? You get to use humor strategically, to to make people feel certain ways.
So I that’s my challenge for you. Map out either a page, an email, even a social media post could be a tiny little roller coaster ride and decide how you want people to feel where and where you might use humor. So that’s the where.
Let’s see. How many minutes are we in? I think I’m like blazing through this. Which is great. There’s so much more. So now we’re getting to the how.
How do we think about humor? How do we decide on what kinds of jokes and styles of humor are appropriate for us. How do we pick the topics of things to joke about and how do we actually come up with jokes? Which is the gigantic three part promise of section three.
So I like to think about humor as five different types of humor or senses of humor.
There’s a great book called Design Funny, by Heather Bradley, where she has a lot of visual examples of these kinds of humor.
But one is lowbrow and crass. So like dumb and dumber. This is where we find hoop and sex jokes. This is where find violence and people falling down and getting hurt, slapstick, and then stereotypes. It’s like Jeff Foxworthy like if it’s you know you’re a redneck if it doesn’t take a lot of work to get this and it can appeal to our base senses.
So you might have a little bit of this. Everybody has a mix of these five senses. You probably have more of one than of the four, but you probably have a mix.
So here’s Shyna is a brand I love, doing lowbrow, humor, and actually making fun of their customers who are offended by it.
They get emails that are like, this is offensive and crude. I do not wish to see it nor have my children be exposed to it. Like, we hate to hear that you found our catalog under your kid’s mattress. Oh, Masterbase joke about children. That’s about the lowest lowbrow you can get.
Sign up for Sex Ed is their CTA button.
Shiny state. Here’s another. Yeah. They do a lot of like Venus related jokes, which I think is hilarious. It’s who they are as a brand. This is again, this is literally ball the wall.
I won’t play this for you, but if you want this clip, I will send it to you later. It’s just a guy farting into the customer service phone at Costco, and it’s very loud.
It’s hilarious.
Here’s a nut butter. I think this is Joy, j o I. It says, thanks for nothing.
Again, kind of a joke.
What is the opposite of lowbrow humor? High brow humor. So here’s Schrodinger’s cat into a bar and doesn’t, highbrow humor requires you to have some sort of prior knowledge, and that knowledge makes you feel smarter, better, or somehow more superior to the other people around you.
So, you can recognize highbrow humor if it’s making literary or scientific references. There’s some sort of understanding required to get the joke.
Sophisticated word play or portmanteau. Yes, that is how you pluralize portmanteau.
And it’s probably subtle.
So, here’s an example of a high brow tweet fell through the roof of a French bakery in a lot of pan right now.
And means bread in French, you have to know French to get the joke.
Here’s Moose Jaw, which is a great brand that leans on high brow sometimes.
MC Hammer came to me in a dream and told me that too legit to quit was based on Khan’s categorical imperatives. So there’s that. It’s not even a joke. They’re just like, We’re funny. And if you like can’t, then you should buy our camping stuff.
Stacy’s like, this is it for me. So Stacy is high brow. I’m guessing. Lots of high brow in there.
And here is a really, really rare mix of high and lowbrow.
So, Cronitor is like a cron job monitoring plugin. This is a developer thing. Jobs that have to run repeatedly on schedule and cover your back end.
So back end is obviously a butt joke, which makes this low brow. But the sort of wink wink nudge nudge subtlety of it makes it highbrow. This is a very rare combination.
So I wanted to show it to y’all.
There’s also dark and morbid humor, right? Dead baby jokes, Michael Jackson jokes, anything that makes you go like, oh, that’s That’s dark.
Usually these jokes are about death and dying, destruction.
They get the response like that’s sick. They’re sick.
They think of death as funny and they take on taboo topics.
So for example, here is a this was not a real ad. This was a mock up by a designer, but like imagining what would have happened if none of these people had been born because, their fathers used a condom.
Like the worst people in the world, visually doesn’t need copy, but pretty good. Right?
Here is, I can’t remember the brand.
All of y’all, all of your faces are in the way.
The copy on this plush toy, which would usually be like, he’s so squishy. He’s so fun. Like, give him to your kids. Everyone will love him. The copy is he’s with you in the morning. He’s with you at night.
And when he’s really ruining your life, you can pick him up and slam him to the ground or put him in the closet or ring his little neck as a reminder that this is your life and not his identity.
Didn’t have to go that far. With this copy, very dark, a little bit lowbrow and crass because we have that swear, the profanity, but like I’m showing you this because I feel like all different humor styles get pigeonholed into certain kinds of brands, like cards against humanity is always gonna be balls to the wall super brass and profane, but there are there is room for different styles of humor in every industry.
And the more unusual you can be plugging in funny where it’s not expected, the more you will stand out, which is why I really love writing funny copy for super technical, very dry soft businesses because no one expects it and the the rewards are all that much greater.
And Another style of humor, just like forges straight ahead, nonsense humor. This is like the what up boy frog on a unicycle style of humor.
It takes longer to get because what’s happening in your brain is your brain is noticing an incongruity Like what I expected? What’s happening? There’s a gap here. Your brain is trying to solve that problem and the answer is that there is no solution.
There is no joke to make you go, and that moment of realization itself is the punchline. You it’s almost like you become the punchline with absurd humor.
There’s nothing to get. That’s funny. I’m the punchline. Non sequiturs are a great, style of absurd or nonsense humor. And then just making outlander statements as fact.
If you happen to enjoy nonsense or absurd humor, you are probably smarter than the average person and you probably are more liberal liberal politically, which I found really interesting.
So think of the inverse of this if your audience is very conservative or like kinda dumb nonsense humor is probably not gonna resonate with them.
So here’s cards against humanity.
Dear horrible friends. As you know, we’re crazy about Black Friday. We never fail to more the occasion. We’ve taken down our entire store and we’re asking you to give us five dollars. They actually made money on this because people just love this diversion from the norm. Like we’ve all seen the Harmon Brothers and sandwich videos that are like funny ads, but at the end of the day, they’re still trying to sell us something. Cards against humanity is like, give us money for nothing and people did.
Arena Flowers is another great follow on Twitter, which I will never call X.
Think of a number, double it, well done. You’re now in charge of the economy. Don’t mess it up. Like these massive leaps and reasoning another hallmark of nonsense humor.
And finally, the most accessible, most loved style of humor is wholesome humor. So it doesn’t hurt anyone. Everyone gets it.
It makes a joke about something that we can all see in serve instead of about me, which can be a little like awkward and self deprecating and like uncomfortable or about you, which can be offensive. What’s the difference between hippo and a Zippo? One is quite heavy. The other’s a little lighter.
This is where cute animals and babies fall in. This is where like most reaction, gifts, and memes fall in.
Yeah, harmless physical comedy. It might be people falling down, but it’s clear that they don’t get hurt. Dad jokes, simple puns belong here, and this is gonna be the style that I recommend starting with. If you’re just starting to dip your into funny humor because, again, it’s the most accessible.
So here is Brooklyn saying dive under the covers, they sell sheets. Get it, like book covers and bed covers, they explain the joke. Another kind of hallmark of, wholesome humor is explaining the joke, just what a dad would do.
I can’t remember what this brand is. Let’s see donuts, long ear donkey legendary email dude, light emitting diode, today’s mega deal is definitely one of those. And notice like, this isn’t a joke. This isn’t a knock knock who’s there, like, has a defined punchline joke. This is just a fun way of approaching your copy.
So even if none of your jokes actually make it into your final copy, this can be a really fun way to loosen up. Also why I recommend that everybody in the world picks an improv class because, again, that strengthens your ability to think outside the box and make weird connections, and that’s where fun lives.
Another way to think about humor. I’ve mentioned this a couple times. There’s so many lenses and dimensions that you can use to think about humor.
One of them is styles that are affiliative and enhancing, which tend to be like healthy for us as humans. They’re adaptive ways of co with our situations. And then on the flip side, we have aggressive and self defeating humor. So, like, again, making fun of other people or making fun of ourselves to the point where it’s like, yikes.
So two more lenses if these resonate with you. I just wanted to offer those up.
And I like to think of humor as scale. So the five senses of humor that we’ve just gone through going from like wholesome lighthearted accessible to everyone to definitely gonna offend an enormous proportion of people. Where on that scale do you or your client wanna fall in the copy. This can be a really helpful referential tool. And I’ll give you a couple more of those, later as we start to talk about writing and what to write about and how to write about it. I just wanted to to put these on a scale for you.
So takeaways of the humor style section go for wholesome humor. When in doubt, if you’re not sure if it’s funny, if you’ve come up with something, ditch it. We’ll talk about this a little bit more when we talk about editing.
Editing in and out humor. And then like consider your reader what they find funny. Are they smart? Are they conservative? Will nonsense humor resonate with them if that’s something you wanna write.
Oh, and I have this, humor quiz, which is best if you are an English speaking American, because that’s what I am. So a lot of the references and shows that I have in that quiz, won’t resonate if you like grew up in Sweden or Thailand, but, it’s still useful to figure out what your balance of wholesome high brow low brow dark and absurd is. It’ll give you a percentage based on your answers. So if you want to take a little fun quiz, I would recommend it.
Finally, at long last, I think we’re like twenty minutes in already. I should probably stop talking.
But if you want to quickly go into how to make some jokes, we can do that.
I’m just waiting for somebody to be like, no, shut up. Let’s get to the MA.
But I’m gonna keep going.
So, we know why we’re joking.
We know where we’re gonna make a joke. We kind of know what style of joke we’re gonna make. And now what should we joke about? We’re at the point like, okay, I’m bought in.
Ready to make a joke. I think it’s gonna be wholesome. I think it’s gonna be at a place when I wanna relieve tension and build affiliation with my reader. What do I joke about?
And surprise conversion copywriters here. We love customer research.
So ask your readers what they think is funny.
And we are actually gonna do that really quick.
I’m gonna put a link in the chat.
I can find the chat again.
I have a little worksheet for y’all to be working through. You can do this now or you can do this later.
But humor starts with introspection.
Getting to know your sense of humor starts with introspection. So have you ever actually taken a deep look at the kinds of things you think are funny and then figure out what all those things have in common.
Probably not. Right? You’re just like, Oh, I like this comedian. Oh, this is my favorite show.
Oh, I think that movie was really funny. Well, if you put them all together, are they mostly eyebrow? Are they mostly dark? You know, how can we analyze your own sense of humor to know what style will come most naturally to you to write You might already know this if you are a funny person or if you write jokes or if you tend toward absurd or dark or whatever.
But it’s worth doing. There’s a link in the chat to make a copy, I think, of the worksheet.
Maybe not. I’ll put another link in. Just in case. If you want the direct copy link, that will be here, or you can just make a copy from that first link that I gave you.
So that is a fun little thing to do.
I’m gonna share again.
Dive back in. Are gonna have to watch this. Like, if people are watching the recording, you’re gonna have to watch on, like, point seventy five speed.
I think.
What are some other things if you’re not getting anything from your customer research? What are some other things you can joke about?
The other guys, right? Or the problems that your reader is having, the that your client is having or your client’s client. Whoever you’re writing for. Joke about the problem in a way that makes them feel like you’re on their side and you get it. So it’s basically just like problem copy that’s like, hey, we get you but with some jokes thrown in jokes about the other guys because they’re the worst. Right?
So like, don’t name names, punch up, consider the amount of power and status that you have versus the person or thing you’re being fun of and try not to make fun of people or things with less power or status than you.
And then you can make fun of the other ways do a certain thing. If you’re not if you don’t want to name names, if you don’t even want to describe, other people or brands, just make fun of alternatives to the solution. Like you could spend hours with a pen and paper, you know, doing your taxes or scratching rooms into a clay tablet or you could use fresh books, like whatever it is.
Making fun of yourself, one of my go tos, always good to show that you’re a fallible human because in certain doses, this makes people trust you, right? Like, oh, Leanna is a great copywriter, but She’s also gonna listen to me if I have a question about this line in the copy. She’s not gonna just like dismiss me or take my money and run. So that’s kind of how I tend to think of self deprecation. Like again, we’re we’re here. Everybody poops, you know, it’s not that serious. Make fun of yourself.
And then what’s around you. We’ve talked about building affiliation through observational humor. So poking fun at something you can all see. I sometimes do this when I go to speak if I pay attention to the room or the like ballroom that I in and something weird is happening or something weird has happened that day at the conference. I will call that back on stage and I don’t even have to make a real joke about it. I can be like, hey, remember when that thing happened? And everyone’s like, yes, I was there.
So another fun way to build affiliation.
Second most easy way to start adding humor is gifts, memes, and visual humor because they do the work for you. You don’t have to write. It’s also a really nice way to build in visual breaks.
So if you are like, this is a wall of text, I can add more sub headers, but I’ve already added so many.
What if I had a visual here? Add a GIF.
And this is my GIF adding process.
Kind of like an editing sweep. You zoom out. You’ve already identified where people are feeling like on edge where you might need to relieve tension with a joke or a visual like a gift.
You’re looking for those feelings. Right? So this is callback, arousal theory, where do you need to lighten the mood or add levity? And like, where could you also just use to, where could you also just break up a wall of text?
So you’ve picked your spot. Read the sentence of the copy right before that spot. And then right after you read it, which you can read it out loud.
Respond to it, like talk back to your own copy. Make a little sassy comment back at your own copy. I know this is a very weird thing to advise you to do.
So here’s here’s what that would look like.
Trying to think of a product that I’ve written about recently.
I don’t know.
This CPAP machine is, you know, come through will fit comfortably on your face. I haven’t written for a CPAP machine, but for some reason that came to mind.
And if I read that out loud, if it’s like, okay, this thing will fit comfortably on your face.
I might go, I sure hope so or it better like, oh, if it didn’t, what then? So that’s kind of my reaction to the statement of the copy. So two to three word phrase. You having a conversation with a copy, then you go to Giffy or Jiffy dot com. We’re not gonna have this bite.
Type in that phrase and see what comes up. You will get this sort of conversational gift, that works perfectly inside your copy and it’s much better than just sort of searching for like funny gift or like person saying this. If that’s I don’t know how y’all are looking for gifts, but this is my my process. And then couple of rules of thumb for picking one. Pick one that people can get even without knowing the show or the movie that it’s referencing.
Pick one that’s high res.
Pick one that doesn’t last too long because you don’t wanna somebody stuck on watching the gif over and over or watching it for a really long time and it takes them out of the flow of reading the copy.
So like the first one that stands out not too distracting. It isn’t inappropriate if you don’t want inappropriate, and it’s large and high res enough to be easily clocked. That’s probably the right one.
That make sense?
Yes. I think cool.
Now I have a billion joke writing formulas for you. They’re not formulas. Of them aren’t formulas, but, here’s one. Here’s the easiest formula of all time. You already know this if you’re a copywriter.
Put the funny thing last.
You’re like, wow, groundbreaking.
It works because we’re waiting for it. You have to rearrange your sentence, or you cut away any of the trailing excess. So what does that look like?
Swimming is good for you when you’re drowning especially, and swimming is good for you. Especially when you’re drowning.
Can you hear how we’re just waiting to land on the word drowning?
Like the joke is just funnier the second way. I think we can all agree. Right? So if you’ve written a joke and you’re like, oh, it’s kind of flabby. It’s right. I can’t figure it out. Try rearranging or cutting pieces off the end of it to land on a funny thing for last.
Here is a real sentence written by one of my students in my course, a couple years ago. I was at over this question when the answer hit me like a stack of amps falling out of the sky. The funniest part of this is stack of amps and it’s also got this sort of closiveness linguistically.
So it is just funnier if we say I was agonizing over this question when the answer hit me like a stack of amps.
Right? Yeah. Cool.
There’s so much more about like the linguistics of funny that we don’t have time for because we’re already over time.
This is my nightmare.
I’m having a great time.
Another way to write a joke or trigger joke writing in your head, set yourself up for it. So thing one is like this because there’s something unexpected that they have in common. Like zoom out far enough that you find the unexpected commonality.
So you can also add more unexpected commonalities if you come up with two. Or more.
So for example, doing comedy for the first time for me was very similar to losing my virginity.
Pause. Don’t read the punchline. Imagine we have two columns. We have doing comedy and losing my virginity and then we’re just brainstorming associations with each of those things and then we’re picking the funniest associations and connecting them together.
So it was awkward It was uncomfortable, but I did get a lot of laughs. Like, two things that are real and true and not funny for both and then two things that are real and true and funny or one thing that’s real and true and funny. I did get a lot of laughs. Pretty good.
I wish that was my joke. So for example, This election is like Black Friday. We have election in this column, Black Friday over here.
No matter how many emails they send, I’m not buying their bullshit. So in that list of associations, we might have put like lots of emails.
Feels kind of scammy and sleazy. They want me to do something and then turns into they send a lot of emails and they’re all full of shit.
Or, but at least when I stand in line for hours on Black Friday, I go home with something useful. Voting.
You know, it’s a sham.
It’s not. I believe everybody vote voting is important. I’m just disappointed, in our world.
Anyway, another way to add humor is by taking a list of unfunny things, you are copywriters. You all know the power of a rule of a group of three So just add one funny thing to the end of your group of three. Hopefully that doesn’t fit the pattern of the group of three. And if you can make it really, really strange, like, ducks, geese, swans, and my late Uncle Herberts, dementia medication That’s those are very different things. Right?
There’s no joke involved in that. I’m just like spitballing.
But here’s a joke.
We’ll go back to that. America, the land of the free, and the home of the brave, and Bob Hope.
So he’s going lofty and large and then coming back to himself in a very funny kind of clunky way.
I’m not giving this the, pay attention it deserves because I think we have we’ve run out of time.
But this is a useful trick for when you have to actually present information in your copy, but you still want to end with something fun. So, like, if you’re talking about a very technical product, or you wanna convey information and not be too jokey, give the information and then add a joke to the end as a fun surprise for anyone who’s still paying attention. This is my other rule of thumb, hiding jokes and body copy, and in captions, and in easter eggs rewards the people who are paying attention, and they feel like I’m gonna keep looking for those. I’m gonna open all of her emails to see what other secret things she might have for me.
Okay.
I think we have to stop. Do we have to stop with somebody in the chat?
I think it’s fine. It’s fine.
I think so.
Abby, anyone else?
We’ll keep we’ll keep going. I don’t know.
Just briefly. And again, I will make sure you get these slides if you want them.
Here with me making a list of my cat’s names. This is all factually true. Space ghost bank, smokey Rocky Sierra and holy fuck she has too many cats. Right? True.
Oh, no.
Word play. Oh, this is a this is a weird one. If you’re not good at puns, it is absolutely a muscle. If puns don’t come naturally to you, I will warn you once you start exercising this muscle, you will lose other areas of your brain that you actually need.
Like I can’t get anywhere without Google Maps. I can come up with a dumb pun almost instantly pretty much like ninety percent of the time. So you make these sacrifices.
But if you want to reverse engineer, the pun creation process, start with the word, free associate again kind of like we did with those two, handles.
This is a reference to joke building. Free associate a list of terms, and then see if your word contains any other words. And doing this out loud is really helpful. So like wanted to make a pun on the word confirm. I split it into two words, con, firm, and then I wrote a very, very ham fisted setup.
So Con could be like a con man, a firm, it’s like a group of lawyers. What do you call an organized group of criminals, a con firm?
So dumb, right? But technically, yes, it is a joke.
Technically, I will allow it.
There are multiple different kinds of wordplay. Some might come more easily to you than others.
Double entendre usually happens with sexy stuff.
This is Kristin l France, who I adore. She said, don’t let a bad experience in the back end taint and otherwise great relationship.
Subtle, but joke.
I don’t I don’t wanna get too deep into these types of wordplay. I will send this to you if you want examples.
But You can do if you want to make a pun around a theme or a bunch of puns around a theme like Boomerang is doing here. Again, you just free associate a list of related words. So the theme is dog. Words are hounding, rough. You could do pause, what a fur, and then see if you can push those words in somewhere or make puns around those words to do puns on a theme.
Okay. Let’s see. I’m skipping all these because I wanna get to the end.
Oh, I love this one, though. I like a girl with a head on her shoulder because I hate next.
Okay.
Okay. Timing and pacing. People ask me this all the time. How funny should my funny copy be? If you are writing copy that is just like full of bangers and you cannot bear to cut a single one, then send it to me because I’d love to read it.
But my general rule of thumb is no more than one joke per paragraph Otherwise, you risk, making the copy more about the jokes than about the copy, and you’re probably writing it for a reason to get people to pay or to buy things.
So no more than one joke per paragraph if you have that many.
And that is all I have for you today.
I think apart from that worksheet.
Do we wanna talk about any of this stuff?
No. Resounding no. Okay. I love that for me.
Keep going, say some people, keep going, don’t stop, keep going. Yay. When I try to come up with a pun, I can’t. Worst time to be funny.
And then I can’t read the second word in this because the reaction thing in Zoom, they fly out of my mouth. Oh, yes. Yeah. Yeah.
No. I can’t stop myself. For making dumb puns. But when I need one on demand, like, right now, there are nowhere to be found.
So I get that, Jessica.
Cool y’all. Do you have questions? I know I just like threw so much stuff at you. It probably makes a lot more sense in my head how it all ties together, but I hope that you got a few useful things out of it, and what questions can I answer for you?
Zero.
Hi.
I have a question, actually.
Great.
Have you ever dealt with humor across cultures? Because, people from different countries have very, very different senses of of humor, and it doesn’t often translate beyond just wordplay, which is obviously a sticky area.
That is the most common question that I get, and that’s a great question.
I have and I tend to avoid trying to play at another culture’s humor because I’m just not versed in it.
I have worked with a fair number of Australians who are very funny I find and they tend to be more lowbrow than Americans. So I can play in that zone. I can play in like the UK humor zone, but there are just things that are funnier in other cultures that I don’t know about or I’m not familiar with. And so I usually say like, Hey, you know what? I’m gonna connect you with someone else. And sometimes that’s like, Hey, I know a Canadian copywriter or like an Australian copywriter who’d be better for this.
I will say the universal, humor appeals of cute animals, babies, and wordplay are the safest to translate across cultures.
I hope that answered your question.
If not, please clarify more questions.
Anyone else?
You can ask me anything if you want.
You don’t have to.
Since we can ask you anything, just, can you give some examples of, I I hadn’t known of you before today. So tell me how you do you teach humor? Do you actually write humor as copy yourself?
I’m just curious what you do.
Yeah. I probably should have introduced myself.
I yes. I teach humor. I have run a course a couple times. I’m in the process of ever grading it.
It’s been live. The two times that I’ve run it, it’s called conversion comedy. And so it’s it’s like I basically tried to condense conversion comedy, which is a six to eight week course with live tracks, into twenty minutes, which like, why? Why did I try that?
I write funny copy that converts for mostly software businesses and online stores. So SaaS and e commerce are my zones.
Anybody who wants to use humor to build a relationship or convert, they tend to be great clients. That’s the other thing about writing funny and being more authentically yourself in your client communications and stuff, like you just get to work with more fun people. I don’t have the patience for like a really, up to sort of jargon filled business email anymore. Hate LinkedIn.
I just wanna write funny stuff that makes money.
But yeah, that’s that’s who I am. This is my whole job. Punchline copy dot com is my website.
Thank you.
Yeah.
I have a question. Do you think it’s an important to be, like, consistent with the type of humor. Like, because, like, my humor that I use is kind of, I guess, quite, like, innocent, more, like, that kind of quirky cute humor. But then some, like, when I saw your story on Instagram the other day, I, like, pissed myself.
I figured I was like, Oh, the one, of the you got the the message from the the guy, and then you, like, Drew, like, Dick’s going into his mouth. And I was like, this is the stuff that I share with, like, my close friends on Instagram, but I would never share it, like, publicly. Then my Instagram content, like, completely bores me so much. I have someone else doing it, and I’m like, ah, so I’m like, can do you think you you need to be consistent, or can you just, like, switch to be, like, try it on, like, kind of, like, oh, I’m gonna have, like, a dark humor kind of flavor today and then sort back.
I think for yourself, definitely play around.
If you wanna experiment, like, go for it. No one can tell you what your sense of humor is and your sense of humor evolve.
When you’re writing for clients, this is something that I’m thinking about a lot lately actually. It is much easier to just be known as the person with this sense of humor and I will apply my sense of humor to your copy.
That’s not what I offer.
I work with clients to figure out their sense of humor or the brand’s sense of humor and then write in that voice, but it’s a lot harder. Right? So I’m like, in the interest of making my business easy as possible. What if I just stopped doing projects in other people’s senses of humor and like stopped codifying those for them? And was just like, this is how I write. Take it early that Mhmm.
Yeah.
Yeah. So, I mean, so for my brand, you think it’s okay to just, like, change up. That doesn’t need to be in, like, consistency.
I mean, it’s whatever feels right to you. And if you wanna experiment with dark humor or crass humor, like, go for it.
For what it’s worth, my mom replied to that story. Someone sent me an inappropriate reply to an email, which happens often, and it’s always an older white man. And so I screenshotted his profile picture and drew a bunch of penises on it and put it on Instagram because you’re gonna be weird to me, I’m gonna be weird at you, but that is like, that’s very unbrand for me and my mom was like, that’s so rude. That’s so true.
Yeah. So, like, play with the line. If it feels like you’re wearing a mask, then it’s probably too far.
It’s for your brand. It’s really good that you know. You tend to go for those like lighthearted cutesy things, and you know that’s your strength. Maybe you identify a couple other areas that you wanna shore up. And you start watching comedians reading humor pieces that are in that zone.
Oh, thank you.
Yeah. Good question.
Can I ask a quick question?
You talked about how you might research the type of humor that you could use. And you said, I think, just ask them what they find is funny. But I imagine if I asked, I don’t know, the seven or eight people I might interview, what they found funny, I What if there’s no crossover or, like, what if there’s no clear type?
Like, how do you I’m just kinda one wondering how you experience and have have run, results like that?
That is a great question.
I tend to work with where I have one point person who’s responsible for the voice. So that’s it’s usually them if they’re the founder. But if you’re working with teams, you can ask things like, what kinds of, like, what’s the tone of the slack? What kinds of reaction gives to people put in Slack. What do y’all tend to joke about if you’re standing at the water cooler, whether that’s virtual or not, to get a sense of where everybody’s sense of humor over lapse.
Another question that I like to ask in this works for both individuals and teams is what brands do you find really funny? Like who if you could emulate anybody in the world? Who would that be? Or is there an email list that you’re on where you open every single one that makes you laugh? And if you collect all of that data from six to eight people, guaranteed there will be places that overlap, even if it’s just as broad as like, okay, they like wholesome humor. That makes everybody feel good.
Okay. And then, yeah, yeah, perfect sense.
And then I suppose, like you said, you you can fall back on wholesome humor.
Like, if in doubt, kind of do do your wholesome humor.
And also, everybody will have different answers to, like, what problem are you solving or how do clients talk about their problems. Like if we’re looking for topics of humor, getting a bunch of different answers from everybody on a team gives you more ammunition to write jokes with.
So it’s not just about the sense of humor, but like what should we joke about?
And then you get to decide what style of humor those topics work best with.
Got you. Okay.
I I had one other question as well.
I think I I think you kind of answered it later, but I just wanted to double check. You said that you can use it in a moment of tension. You could use a call to action or humor.
And human is used you use that to relieve attention. It that’s even exchange for, a closeness to bit of a reader and increased, a better relationship, a better, yeah. Is is that right?
Yes. So you have to decide what do you want them to do with the tension? Like, if you’ve if you’ve successfully created tension which you have because you’re advanced copywriters.
Do you want to build that relationship with them right now and ask them to do something later, whether that’s later on the page or later in an email funnel funnel or later in the journey or whatever, or do you want them to do something right now and click?
I sometimes like to blend this approach.
If I’m asking them to click a button, and I know that they’re gonna be like, I don’t know. Like, what’s on the button? You all know how to write good button copy. Right?
It’s compelling. It shows what’s gonna happen after the click. It makes them feel safe, right, lowers friction. You can do that with humor.
You can add a little click trigger copy, underneath. That’s like, you know, we do ask for your credit information, but that’s only because we have a lot of online shopping to do.
Or like, click this button to rescue a kitten. Like, I wrote a a sales page recently where the button was, every time you click this, a spreadsheet gets murdered. It was like an anti spreadsheet software solution. So, like, make them wanna click it and funny if you can.
That’s clever.
So kinda yeah. When you if you’re doing just humor, you’re not you’re not trying to transition that into a call to action.
You’re you’re using Humana to to I don’t know, improve your your audience’s pos perception of you to to increase your the strength of your relationship with the reader. Right? Like, you’re you’re I don’t know. You’re you’re making self deprecating humor.
You’re showing me. You understand that. Their world. Your so there’s not a direct moment there.
It’s just along the the funnel your your yeah, improving a relationship with the reader. Is that is that right? Like, if you’re just using humor.
If I’m just using humor, it’s definitely like this is the primary goal of this copy is to build relationship.
Yeah. Okay.
I’m not asking them to do anything. This is where that sort of like slider bar of clarity versus clever comes into play or clarity versus humor, right? Like do we want to be funny at the expense of messaging and action probably not, but maybe sometimes, you know, if it’s an email and a flow that’s like, you’ve sent them five meaty information pack emails and you send them one that’s just from you and it’s one paragraph. And it’s like, Hey, I know I’ve said you a lot. Like, here’s a funny dog gift or a joke. Like, see you next time.
I think yes. I will also say that I like to blend humor and calls to action in my own stuff.
I am more careful about that with most clients because while clients are terrible at reporting back about data, the data usually supports that the simpler CTAs that are like join the membership now, you know, work a little better than the funny ones.
That’s interesting.
Oh, that’s interesting.
Yes. Yeah.
Cool. Okay. Thanks. Thank you.
Yeah. Yeah. Great questions. Anyone else?
I have another question. Do you have any specific questions that you ask yourself, to determine whether something is going to land or not besides does this seem funny or not? Because I remember a distinct time when I was working at Monday, and the CEO came up with this commercial and retested it, and it was it was really bizarre. No one understood it, and he was like, all gung ho for it.
So do you have any of those, like, like, check yourself kind of questions that help to Yes.
Sorry. Sorry? No. I interrupted you saying what a great question.
I I do have those, those things. I also wanna know your cat’s name. I’m gonna share this with you.
Here are two ways to decide on the balance of jokes and clarity. You can look at them separately.
So first, look at the copy and the messaging. Second, look at the humor. And then third, like, can I cut anything? And then will everyone get these jokes? And if they don’t get it, is anything lost.
Second way is start broad and big and work into specifics. So like kind of the editing sweeps that Joanna teaches like structural level editing. Does this flow? Is it clear line level and then word level?
Have I added jokes where I need them, have I used the funniest words and numbers? And then other ways, the mom test would my mom find this funny would she get it? And you can use your avatar client or your customer or whoever you are writing a copy for as this person. Hopefully you know them.
Like, and this this brings back in your cultural question. Like, is this a reference to a show that didn’t air in this country?
Is this a taboo topic to joke about in this culture?
So there is some like Do I know this about my reader? Can I find this information out and when in doubt should I just cut it or replace it with something, less potentially distracting or hopefully not harmful?
Is that helping? Okay.
Well, I can also share this with you. This is also from my course. Oh, I was going through the course today and I was like, wow.
I did a lot of work on this.
It’s not funny when you’re like, good for me, but I also need to know your cat’s name.
Her name is Dusky.
Dusky?
Yeah. With a a k, Dusky.
Adorable. I love her. Cool y’all. We have more time.
Sure. I have no question then.
Like, or, like, more like a kind of a ramble my way to the question, if that’s okay. Like, so, like, when when you’re saying, like, like, I’m a big fan of agitation, but then I I tend to use, like, humor when I agitate so it feels less hard but then I was just thinking about what you said about kind of using humor to alleviate the anxiety. And I’m thinking, like, does it, like, would that be, like, the wrong time to use it? Because then you’re alleviating the anxiety and the point of agitated is to kind of, like, heighten it. I just wonder if you had, like, any thoughts on that.
That’s such a good question. I think so I tend I do also use humor in the agitation. We’ve talked about making fun of problems that someone can have, which belongs in that that section of the copy.
I don’t think it’s bad to relieve a little bit of that anxiety because it can be a way to prove that you’re a real person. Like, if you think about traditional direct response copy that’s like, you’re fat. You’re terrible. You’re stupid.
You’re never gonna be anything. And this is all your fault and it’s terrible for all these reasons and here’s five sections of copy about the worst parts of your life. Like Jesus, can we get a little lightness in there, please? Like first of all, I’m not all that.
And second of all, I’m much more likely to believe you if you, like, add a joke here and there, like, Okay. I get it. You know, it’s it’s a lot. Even if you’re saying like, look, I know I’m throwing a lot of problems at you, I don’t wanna make you feel terrible.
So here’s a raccoon riding a pink scooter. Now let’s continue with what’s wrong with you.
I do think it can work in the agitation section and it is doing sort of affinity building and trust building.
You don’t want to do it too much, right? Cause you do want them to be anxious enough to want to make a change.
I think if you’re doing it in a way that feels natural and conversational, the balance is probably right.
Yeah. I’m just thinking about, like, conversions, like, whether I need to, like yeah. Yeah. I don’t know. It’s just like a whole balancing, isn’t it? Because sometimes if you are to stay harder, you will get more conversions, but, like, I will And if you’re making people shitty, then that doesn’t feel good. So what’s the point?
Please. This is why I will never be a world famous direct response copywriter I just don’t I’m not willing to make people feel so shitty. I only want the customers that are like perfect for the thing. I don’t ever want anyone to like, well, I don’t know, but okay. Like, and then they’re disappointed.
Oh, thank you for sharing your thoughts.
Yeah. Yeah. Such good questions y’all.
I’m gonna drop my email address in the chat. If you come up with anything else, feel free to email me.
And then I guess I can hand it back to Nicole and Michael.
Question mark.
Yeah. There’s really not much else to say at that point if we’re all wrapped up here than, just so I wanna thank everybody for joining us again today. Always a pleasure.
Yeah. Thank you.
Sorry. Go on.
No. I was just gonna say thank you. I was just it was really great. And, the the I would have liked even more slides. It was really, really, helpful. Thanks.
There are so many more slides, Johnson.
Thank you for for sticking with me through that, I I realized it was a very frenetic, presentation. I just get really excited about this, and I wanted to share a lot of stuff with you. So if anything was unclear, or one of several moments at which I was like, I don’t know. What am I saying? If you want clarification, please email me. Because I am on the internet.
Thanks y’all.
Reframing Failure
Reframing Failure
Transcript
Alright. So as you know, today’s workshop is all about reframing failure.
So over the next twenty minutes of content, and then of course, with all the time for questions, so we can speak about this stuff or anything else related to business or copywriting, you can expect a quick rundown of a fixed versus growth mindset plus this group on why the ladder allows you to pursue failure rather than try and avoid it at all costs.
Behind the scenes look at a couple of my biggest business related failures to date, plus how I use them as tools for growth.
And a neat little quint tablet reflective practice prompts to help you transform your next fails into fuel for next moves, and those prompts are what is in your worksheet.
So don’t feel like you have to madly scribble down, sponsors to those as we work through the workshop, that is a worksheet for you to keep and to use, as you go on, in your business and do really cool things. And inevitably fall short and make mistakes. So, keep that in your back pocket for future, future times.
So just to kick things off today, I would love to try and get my head around, where each of you sits on the scale of having a fixed or a growth mindset. So I’ve got three statements here, and as I read each one out, I would love it if, you could either write agree or degree, in the chat box.
So first one, you can learn new things, but you can’t really change your basic level of ability.
Agree or disagree with that one.
Just pop it in here we go. Disagree.
Caroline not sure disagree.
Caroline, what’s making that one tricky to answer?
I don’t know. I guess, it feels a little bit like a trick question to me because I guess if I’m learning new things, I I guess I don’t really understand the question very well.
Yeah. Sure. So I’ll I’ll try and I’ll try and reframe it. So, So obviously everyone can learn new things, but do you feel as though there is a limit to how much that can improve your ability based on you know, the skills and talents you’re born with. Does that reframe help or may not?
Yeah. I mean, I just said disagree. Disagree. Yep. Okay. Okay.
Alright.
Next statement. I like my work best when I can do it really well without any or many hiccups.
Agree or disagree for putting the chat and I’ll have a squeeze it where you’re all falling.
Alright. Carolyn, Arie, Abby agree.
Okay.
And last one here, when I work card, it makes me feel like I’m not very smart.
Agree or disagree.
Disagree for Hannah, mostly agree for Carolyn. Disagree for Abby. Alright. Thanks guys.
So to give us a little bit of color in context, For all of these statements, if your response was agree, that indicates a more fixed mindset If your statement was disagree, that indicates a more growth mindset, now my alarm’s going off. Great.
But of course, like all things, it’s a spectrum. So it’s not as though, you know, you’re gonna just have like a fixed mindset and that’s gonna boot, like, you know, your your whole thing, you’re going to be somewhere on the spectrum of, you know, being quite fixed to being, quite growth focused. So this is just to give you a sense and a little bit of inside into sort of where you might sit and also, you know, which pieces of the puzzle may be ones for you to work on.
To dig into this stuff a little bit deeper, people who believe their success is based on innate ability, have a fixed mindset, whereas people who believe their success is based on hard work, learning, training, and doggedness, which, by the way, I just think is such a great trade. Have a growth mindset.
And if you want to dive much deeper into this, Carol Duek is the expert and the brainchild of all of this She’s been publishing studies and papers on this since the late eighties, but her TED Talk is a really great place to start.
But if we look at how these mindsets can actually, work in terms of, you, specifically, your business this is actually a really great infographic. It’s quite tiny here, but I’ll read it out for you. And of course, you’ll have these, slides to look too. So you can obviously zoom in, at a later date, but basically a fixed mindset, has the belief that intelligence or ability is quite static, which leads to a desire to look smart and therefore, a tendency to avoid challenges, give up easily with obstacles, see effort as fruitless, ignore useful negative feedback, and feel threatened by the success of others. So as a result, people may plateau early and achieve less than their full potential.
And you can imagine how this would play out in a business context, right? Because often the opportunities beget, can be really scary. They can require us to take a leap of faith or a leap of learning So if you’re someone who has a fixed mindset, you are probably more likely to say, look, that’s not really for me. Like, I just don’t have that skill all that knowledge or that ability yet, and you’re probably going to turn that down, for fear or falling short and looking like a fool. On the other hand, if you’re someone who has or is able to cultivate a growth mindset, that’s, yeah, is based on the belief that intelligence or ability can be developed So it leads to a desire to learn and therefore a tendency to embrace challenge, persist in the face of setbacks, see effort as the path, to mastery, learn from criticism and find lessons and inspiration in the success of others.
And as a result, if you have a growth mindset or able to cultivate one, you’ll often reach higher levels of achievement and success.
So, obviously, when we look at failure in this context, you know, it’s a really great thing to aim for because of what it indicates about what’s going on inside of your brain and how you approach opportunities, and tasks in front of you.
So to summarize that infographic fixed mindset less sticking with what you already know in an effort to never look dumb or feel not enough, which of course I think is think that we all worry about from time to time, but if that is your approach all the time to every opportunity, that leads to a flat lining of expertise and success.
On the other hand, a growth growth mindset leads to taking on more challenges and learning from them, which leads to increased expertise performance and success.
So obviously, I think the, but, you know, a huge part of what is important about growing your business and growing in your journey as a copywriter or whatever kind of niche that you are working in here is that you’re constantly working towards having a growth mindset and like I said, you know, it is a continuum or it is a spectrum, so I’m not expecting that you’re gonna come out of this workshop today and all of a sudden be like, woohoo. I have a great mind like let’s go fail at all the things.
But I think it is something that with practice, actually becomes second nature. And again, if you wanted to dive deeper into that, Carol Duek has all sorts of research on the neuropsych and the neuroplasticity, behind cultivating these behaviors. So basically the more you do something, you know, the thicker and the faster that neural pathway comes, so it can literally become second nature to you, to approach failure in a certain way and use it as a learning experience and a tool for growth and refinement as opposed to, a cause for beating yourself up for being not good enough, smart enough, clever enough, experienced enough, whatever that may be.
So, like I just said, Fly is actually a really great thing to aim for because it’s sign that you’re one of those wonderful humans who’s always pushing for more, for different, for better, and that you’re someone who’s chasing growth instead of settling for what you already have. And of course, I think the fact that you’re all in CSP, you know, is a sign that you are someone who is doing this, right? Don’t think you join one of Joe’s programs if you are comfortable, sitting in the business that you already have. So you’re here because you want to stretch, you want to grow And, of course, failing and falling short is an inevitable part of that.
I think it’s about how we respond to it, which is actually the key thing here because, of course, there is a huge difference between, you know, making a misstep or falling short and saying, I’m just not smart enough or I’m just not good enough, which is a dead end, and having that same, making that same mistake and saying, look, I’m just not quite there yet. Which is a path forward.
So as two examples from my own business, just to show you that failing happens all the time, and there is actually stuff that you can do with it, to help really inform the next step of your business and to help pull yourself and your business along to that next level of success.
Back in twenty twenty, which feels like a lifetime ago now. It’s pre COVID at the start of the year. Amy Posner and I, who you may know if you have through ten X freelancer, we partnered up together to launch an online coaching program, which I mean, I can’t overstate what a huge opportunity that worked particularly for me because I was relatively unknown Amy felt like such a big deal in the copywriter space. She wanted to partner with me, so I was just beside myself with excitement.
I’m also a launch copywriter.
So of course, you know, for me partnering with her and launching this program felt like I should be playing in my safe space or my space of expertise.
We launched. It absolutely flopped. We only sold two spots.
It was awful.
We had to come together basically with our tails between our legs, and we had to pick apart what went wrong with the launch itself because we did really believe in the offer that we’d put together, but we knew we and mainly me because again launching is my jam, had made some serious mistakes, in the launch strategy.
I mean, I can talk about this in whatever kind of depth you’d like, but we, had done it without building a specific launch list we’d done it with very little lead time. We’d reached out to people one to one to invite them in, to people had said yes straight away. But the rest had sort of said, oh, you know, I don’t know about the program, I don’t know, you know, what’s gonna be in here, how much information, you know, can I get? So we’d sort of build a sales page, like, hurriedly in reverse. Nothing was done with strategic foresight, basically.
So Amy and I had the choice there and then whether we just kind of keep it quiet and shut the program down and refund those two people, or whether we actually try again, give it a proper launch and see how we go, and we we chose the latter path. So as embarrassing as it was, you know, for both of us, I think Amy too, we publicly acknowledged, that our land launch had fallen well short that we’d only filled two spots, and let our audiences know that we were gonna do it again and do it again properly. And we built a proper launch funnel with a webinar.
We had a proper sales page, a checkout system, launch emails, all of things, and we actually went on and we sold that program out the second time we launched.
But as you can imagine, huge fail, huge feelings of disappointment and just like cringing in the moment.
And I think it’s important to note too that having that growth mind it doesn’t mean that you shouldn’t or can’t experience those emotions around being disappointed, etcetera. It just means that that’s not the end of the experience that, you know, you don’t, you know, go tuck your tuck yourself away with a big bucket of ice cream and feel bad and shut down that avenue, but that you may feel those feelings, but then think, okay, cool. What am I gonna do now? Because I was reaching there for something that’s actually really important for me. It’s something that I was really excited about for my business.
As a different example, this is back. Looking at dates when I found this screenshot back in twenty eighteen, I took on a client that was referred to me by one of my mentors, because she was a referral from one of my mentors, I didn’t do my usual level of screening for red flags. I even ignored red flags. You can see in this email here, so she sent me this after, our discovery call and like this middle paragraph here, the price for the web copy is a little high based on the rates I’ve been seeing, so I’m wondering if you can come down a bit. Because it’s a brand new business without an income for a few months to come.
So I did actually reply to this with, saying I can’t reduce the cost, but I can reduce the scope, which is always what I suggest if you are in the situation with a client. But, I mean, for me, looking back now, I’m like, god, it’s a glaring red flag that was a brand new business, and she was coming to me looking for website copy and launch copy in the scope of time that she was looking for.
I did take on this project, even though I had a reduced scope, it was not a successful project, for me or for the client and it was the first time that I had actually, not been able to deliver really clear ROI for a client, which of course felt awful.
But what this made me do is when I sat back and looked at what went wrong, I was like, look, the problem was that my assessment of whether this client and this project was a good fit and was a good investment for for the client and a good opportunity for me to build my reputation and results I didn’t do that correctly.
So this resulted in me completely tightening up my, sales process making sure I asked all the right questions to understand whether a client was well positioned with the assets that they needed to make a project to success as long as they had from me the good copy and strategy.
So a different example of a different kind of fail but also a really good example, I think, of how I took that and actually made into something useful for the future, because that meant that all my clients from then on were much, more appropriately vetted, and therefore the projects that I worked on were much more successful.
So as I’ve spoken through those examples, I think the thing that’s really key to to point out here is the place of reflective practice in this whole game of actually turning those fails and those missteps and those falling shorts into really good insights or what comes next.
So if you haven’t heard reflective practice before, it’s something that is, really built into your job in the world of therapy. And for those who don’t know, my background is as a therapist, but it’s about carving out space and time to pinpoint what’s working, what’s not, and what possible so that you can make sure every iteration of your business is more informed than the last. So this is where those questions in your worksheet, come in. They are reflective practice questions designed to help you get better insight and also identify, an action from whatever next fail you might have in your business. So these are all in the worksheet, but the questions are what went wrong, because sometimes you’ll find that it’s easy to get a lot more clarity about the cause of the actual problem when you sit down and write it down.
What would you do differently if you had your time again? This question basically allows you to theoretically apply hindsight to the situation, which is a lot of we’re a lot of the great insights come from.
What have you gained from this experience? So maybe that’s about having a new piece of knowledge, about your work, or about yourself, or about your systems, whatever that might look like.
And in what way does this bring you close to the business you want and or the business owner you want to be?
I also think that is a really important thing to think about whenever we do have these situations in our business because it reminds us that we are using all of our experiences good and bad to grow ourselves in our business into something that we’re really proud of and really excited about. So by being able to see this all on paper, it can honestly make the world of difference in terms of how you feel about and also what you do with every fail that you come across.
So those prompts are there for you to use at will.
And I’m gonna open up for questions now. But before I do, I have one last question for you guys, and I’m not gonna make you answer right now, but I would love to hear back from you, maybe in Slack or maybe at the end of this hour, give you some time to think about it, but I would love you to identify one goal that you’re willing or maybe even excited to shoot for this quarter even though you might miss the mark.
Because I think a huge part of this being in that growth mindset and working more towards being in that growth mindset, is been willing to set quite audacious goals, knowing that even if you don’t get the exact outcome you want, you’re gonna gain a whole lot from trying and from learning from that experience.
Alright. So questions from you guys, and you can ask about anything in relation to failing and this process, or anything in relation to business, or copywriting at large. So I’m an open book, so please don’t be shy.
Yeah.
I have a question related to failure.
So I get how to like reframe if it’s kind of like you’ve gone for something and you failed and it’s like, okay. What did I learn? But how did you kind of break it when you failed out of, like, your own laziness or confidence. Like, if you say yourself a goal and, like, break I mean, like with your launch, it’s kinda like, Like, you skipped doing the law. Like, you didn’t do the strategy. No. So it’s kind of like, how do you reframe that when it’s, like, because I, like, I I’ll set myself, like, goals, and then it’s like, I just don’t do them because I’m lazy.
And it’s like, Yeah.
I see what you mean. So I can talk a bit about the launch more and then let’s let’s move into some of some of your fails too because I would love to hear, like, so we can try and workshop one of those that you have sort of an idea of what that can look like, because I I understand the question. It’s quite a different thing, I think, to fail out of inaction than it is to fail out of doing something and getting it wrong. Is that sort of the Yeah.
In my accountability group, like, every week, we we share failures because it’s meant to be, like, you know, all empowering and stuff. And I’m like, how would it like, I recognize all my failures are just like, oh, yeah. No. I didn’t do it. Like, rather than actually going for it and then failing. Is. Yeah.
It’s in a Yeah.
Got you.
Cool. Well, let me I’ll show you. Hang on. I’ll share my screen again. Where’s the button? Here we go.
And to show you just to give you some more context on this, can you guys see an Instagram post? Hopefully, you can.
So, like, we really owned up to how we found here through our laziness. Like, we thought we’d fill it by invitations we sent out late before Christmas, people we’re already working with and got so caught up in the excitement of that that we didn’t build any sort of funnel for legends like you. And as you no doubt, no funnels are insanely important, especially for new high ticket offers. Without one, people are left wondering why this by now and what the hell is in it for me. In a huge epic, uncomfortably metaphase, finally made a bunch mistakes, you’d never let anyone else make, and painfully proved a point about why we paid this off in the first place.
Winging your own stuff, it’s often hard to see what you’re missing until it’s too late an order to give up at least not yet, and then I mentioned that we’re gonna read you the launch and do it properly.
But I think he’s probably some of the juicy stuff for what you’re talking about but in the process, deliver a hopefully great learning opportunity about how to roll with the punches, how to launch well, and how to take something that’s not working and make it much, much better. We’re just keeping it real and giving it context to why you’ll start hearing me talk about the other, more effectively, in the coming weeks.
We actually got an insane amount of engagement and, like, you know, we love you guys for being so open and honest about this because it’s so relatable. So the relate ability factor, involved in making this really public admission was actually quite astounding.
So I think that but I’m also sorry. Before I go down that path any further, can you give me an example of, one of your fails in terms of the thing that you didn’t do? Like, what what what kind of things are we talking about here?
Just things like I don’t know, like, my daily non negotiables and not doing all of them every day.
And it’s kind of like, I think where I struggle with it, maybe appealing to, like, your therapist side here is because, like, graphic or, like, at the moment, everything’s like, so kind of speak of bashing with yourself, let yourself off the hook. So I’m getting all that messaging, but then it’s kind of like, So I’m like, oh, it’s okay. I didn’t do this today, but it’s not it’s not productive. Like, so it’s like, how do you balance, like, being kind to yourself? And, like, not give yourself a hard time with actually, like, no, I committed to doing this.
Yes. It’s such a good question. It sounds like you’re almost being too kind to yourself.
With some of these things. I love it. So I think that there is a difference between, having self compassion and being motivated. So, you know, I think you still need to have the motivation to follow things through because you can see how they’re actually going to serve your goals and serve you and serve your business and serve that great objective that you want to be on.
I think you can be motivated and therefore, shoot for bigger goals and be compassionate to yourself when you miss them, but I think the the not doing the thing is interesting And I am curious to know whether you have any insights into what’s driving that laziness or avoidance and, like, is it laziness, is it avoidance? Like, what are we actually talking about here? Do you do you have any gut feeling about that?
I think it’s a process. It just makes me so unmotivated and fucking honestly.
Yep. Wow.
But, yeah, it’s like, I’ve just so tired all the time. So it’s like, I I just don’t work as many hours as I wanted to. Like, I’m pretty honest. Yeah.
Yeah. No.
You tried to start, but No.
No. That’s I mean, that is really good insight. You don’t have the fuel in the tank to do those things, so it sounds as though you are perhaps letting go of those tasks that maybe don’t feel so important or aligned. Is that fair?
Yeah. It’s just like yeah. So I kind of, I guess, like, okay. So probably prioritizing client work over, like, writing my book, doing reaching out for opportunities and stuff.
Which, yeah, so I guess it part of addressing that failure would be, like, just think looking at what my priorities actually are and reminding myself as to grow my business.
Yes.
And I wonder if an exercise that could be helpful there, and and this will either like, you’ll be like, oh, yeah, that I can work with that, or you’ll be like, no, that sounds really weird. So let me know. But I wonder if part of that reflecting for that kind of thing could be, reflecting on how your lack of action on those things is failing your future self. Like, how is this failing Abby next year?
Because if Abby next year has been, you know, the intervening twelve months, just focusing on client work and hasn’t reached out for opportunities, hasn’t made any traction on, you know, even writing, you know, two chapters of her book what are the impacts of that? Because I think you’re in the situation where I think we’ve all been in it, right, where you do get so busy and so overwhelmed and, you know, health comes into the picture as well. Kids, maybe, you know, where you’re just sort of treading water, and you’re just doing the things that are in front of you, but you know, by prioritizing that client work and forgetting about the stuff for your own business, you are sort of effectively in a plateau.
So I I wonder if the reframe of how am I failing my future self could actually be helpful for you to uncover some new motivation, ignite a new fire up your ass.
Maybe even make some space. I’m not saying you need to find more time because I think it’s really valid that, you know, you’re feeling flat and you don’t have the energy and you don’t have the capacity.
But with the time and energy that you do have, I think maybe you need to look at how to reprioritize that so that you aren’t just treading water. Even if it does mean you are earning slightly less money for the for the, you know, intervening few months it probably will, right, unless you manage to get some amazing client that’s, you know, gonna pay double whatever that might look like.
I said, yeah, how does that land with you?
Yeah. That’s good advice.
I I like the reframe and I think, yeah, I just need to go back to my why, really, like, why I’m doing it and just, yeah, reshuffle my time a bit.
Like, maybe yeah.
Yeah. Thank you. Yes. That’s okay. No. Thanks for the question. It’s a really good one.
Anything else from anyone?
Let’s check the chat.
I got a quick question. So that’s cool, Christie.
Yeah. Hi, Mike, by the way. Hello? Hey.
Yeah.
I know I’m just silently taking notes for, rather than actually being as disty, but I was just wondering, like, when you have these situations brief, you notice, like, a, something missing in your process Do you do you find any value in, like, building that into, like, a standard operating procedure and, like, that where you actually have, like, your things I can check off and physically say, I know what the steps are so you don’t have to, like, guess what?
Hundred percent. And even to some point automating some of those things, if they lend themselves, of course, to, to an automation, so taking that mental load and that, you know, responsibility off you and putting it on something else, it’s not gonna forget to actually do that task. But definitely, I think, you know, the more you know, the more you can build.
So SOPs are great, and particularly, too, if you someone who is in a phase of wanting to grow their business through hiring staff or outsourcing various things, SOPs are definitely where it’s at.
Do you have an example of where automating worked for you?
So yeah. So in my onboarding process, So I found, I think, as probably most of us do that after doing, you know, a certain number of launch projects, there were a certain number of things that I just to do manually every time.
So in reflecting on what was working and what wasn’t, and this wasn’t necessarily a case of failure. Right? Is still working, but I do always like to reflect on what’s working, what’s not, and what could be better. I realized that I could free up hours of my time if I simply had some standard emails, you know, after people sign their proposal, talking about next steps, ask them to book in their kickoff call, getting them a shared Google Drive folder to drop in, information about their audience, that kind, that kind of thing. So for me, that was probably the best, use of automation in terms of saving my time and also a bit of my sanity too, so I had more brain space for the more interesting tasks.
Awesome. Thanks.
No worries.
Any other questions?
Doesn’t have to be about failure, if that’s a scary topic for with the time of day.
I do have one, but I’ll wait to see if anyone wants to jump him first because I’ve already had a go.
Yeah. Sure.
Oh, thanks Hannah. No worries. And Hannah, of course, if you you’re more comfortable, chatting in, you know, slack in future, just let me know as well. I know sometimes these things can percolate. And then when you’re in a situation, we’re like, I need help. Just just reach out and let me know.
Yeah. That might happen. I don’t have any questions right now, but I’m like, yeah, very possible that, like, in two days time, we’ll be like, hey, wait. Have a question. So I’ll pop in.
Correct.
Abby, feel free to ask your question.
I mean, I have I have thoughts. I just don’t know which ones I wanna share or which ones I wanna talk about. So, if you shared in my It’ll invite me some time to clarify my thoughts unless her guys saw the Esther braces in here unless she wants to go. But yeah. Mine’s okay with you. I’m sorry.
Yours is on fine. Yeah. Maybe.
Go for it.
Okay. We’re gonna go for it.
No. Like, I just have my head is spinning with thoughts. And, Yeah. I’m not quite sure what to talk about. Oh, you still there, Abby? You’ve disappeared. Oh, there you are.
My internet’s gone funny. Right. Am I here? Yeah.
You are. You’re back. Yes.
It keeps flipping out today. Yeah. So, like, a big question really.
So I I want to grow my email list this year.
So at the moment, I have a webinar final which goes straight into my course. I’m running ads to it. And that’s fine, but obviously, like, webinar leads are a bit more expensive, and it’s just for the course. And then I’ve also got my book up for pre order.
But I don’t know whether to just get up like a lead magnet, like a a checklist type thing where it’s gonna be like a dollar a lead and I can get like thousands.
Well, not to bother because I know Joe says don’t even bother with, like, freebies anymore. But then I get, like, mixed advice. And I’m just like, I would love to have, like, a big number on my email list, but am I better off just building it slowly through, like, webinars and pay stuff. And I’m, like, trying to get some more perspectives early so I can make a decision.
Yeah. Sure. My advice for list building is always quality over quantity.
There is no point paying for a bunch of subscribers through unaligned or a good fit for what you sell.
It’s just dead weight. I have a tiny list, but I think I started making six figures from my list when it was still like seven hundred seven hundred and something people.
So coaching programs and courses.
So I’ll fix that.
Mainly through so I have a couple of group programs. So mainly through that, but also through some launch copy projects too.
So yes. So So just, you know, just to the good example of the fact that, like, my list has been a really slow thing to build and to grow, but my focus has always been on quality and alignment and fit for offers, and I do just one hundred percent think that’s a much better approach than trying to get those cheap leads, which I know is enticing because you’re like, oh, I could have a thousand new subscribers by the end of the quarter.
But, you know, if they’re not people who are ever gonna be in a position to buy what you sell, then there’s no point in having it becomes a vanity metric as opposed to something that’s actually going to serve your business.
That may not be the the perspective you’re looking for.
Oh, no. Yeah. I’m, like, I’m I I just wanna know what what you think it’s best. So would you say then focus on, like, yeah, like, quality content like webinars and the ebook just focus on using those things so that our qualified leads and they’re paying early on or committing to, like, time early on.
I’d say that. And I would say that other good sources of, list building would be things like maybe, I mean, podcasts, I feel like are prolific these days, but they can still be a good source of lead gen depending on, you know, what you’re talking about and who you’re talking about So whose audience are you accessing, and how relevant is what you do and what you share to those people? And I think those are good questions to think about for other things like perhaps doing paid workshops in or even free workshops inside of other people’s paid programs. That can be a really great way to access qualified leads and to get them onto your list as long as you have some sort of incentive for them to hand over their email address, which in some cases for a workshop can just be, hey, if you want the slides, head over to this link, you know, it’s so easy and low effort for you, but often works really well.
Yeah, so those sorts of I would suggest as well. So, because it sounds like you do have, like, having the webinar funnel set up, it’s great, having the preorder for your book, probably also a good option for people who are more likely to be buying your one to one services. Is that right?
Or are they still more a good fit for your Yeah.
Like, one to one, and that’s it’s just authority building or just doing what choice.
I love that.
Yes. So I think, you know, all I’d also encourage you to think about, because you’ve got things there to meet people. I’d also encourage you to think about what places and spaces can you go to meet people and then bring them back into your world I’ve always found that to be a really fruitful, way to get qualified leads, onto my list. So, yeah, if that makes sense.
Yeah. Cool. Okay. So quality, I’ve gone upstairs, the the take what I’m taking away from that.
Yeah. A hundred percent.
Can I bounce off on Abby’s question? No. Sure. She mentioned, like, while you were talking, you mentioned that you you know, you solve your, courses and memberships for your list. Do you find yourself also actually getting a paying clients for your launch copy?
Through the list as well? Or is that just for, like, other copywriters to join your membership and things like that?
So I would say my list mainly serves my group programs and digital products, but I do also get some one to one launch clients coming through that as well.
But interestingly for me, a lot of those people sorry. Am I asking the right question? You’re asking about whether I Yeah.
Yeah. Yeah. Yeah. Yeah. Okay.
I just wanted to make sure. So interestingly, a lot of my one to one clients these days, because at the moment I’ve got two small kids. I’ve got and a half year old and three month old. So my work is half day rates.
I don’t do any big projects at the moment just because I don’t have the reliability of my time. So the clients who typically buy those are ones who will be in group programs that I do a paid workshop inside of, that are related to launching or product development, or even things like pricing your offers, for example. So people who are in programs that are learning about those things, once they go ahead and do the thing in program, they often want someone to then go and write their copy or do their launch strategy for them. So it’s interesting to me that that’s where a lot of my the moment are actually coming from because back in the day, when I was doing those big, like, you know, month or two month long launch projects, a lot of those clients are actually coming from word-of-mouth referrals.
So I think it can depend a little bit on what you’re selling and who your ideal prospect is for those things.
But yeah, I would say that I definitely do get some one to one clients and for coaching as well absolutely through my email list, but I would say it’s mainly geared towards selling my programs and my digital products.
So right when you are building in a from the start, are you going to get more to those to that audience?
Ah, so here’s another good example of a fail. So, the first ever lead magnet I had was a free five day email based course on how to write humorous copy because I started off as writing email copy that was, quite humorous. My website, I had like a hug dog in a banana costume, and that was my whole theme. So I’ve I mean, my business has evolved quite a lot since then.
The lead magnet, people absolutely loved it, but of course, it didn’t actually resonate with people who wanted to outsource their copy. It resonated with people who wanted to learn how to write this kind of copy. Which ended up being copywriters, fellow copywriters. So I had this highly engaged list of people who I couldn’t sell to because none of my offers were for copywriters, but I that is part of what spurred me on to develop Brain Camp, which is my small group copywriting program because I was like, look, I’ve got this really engaged, like, audience who is really wanting to learn from me, but I currently have nothing to sell them.
So what if I then create the product to match the list that I’ve built. So I definitely and that worked really well. I sold out that first round of Brandcamp really quickly with that list and no other, you know, advertising or anything, but, so I mean, that taught me pretty quickly that that was the wrong lead magnet if I did want to attract potential launch copy clients onto my list. So I changed that up pretty quickly.
So I learned by mistake.
Yeah. The reason I’m asking is because I feel like it’s it, on my list, I mainly also have seller providers and other copywriters, not because I wanted to actually attract them. I just find that that’s just what happens at one point. But people, other copywriters, check out your site, or they check you out, and they they wanna, you know, they wanna hear from you, they wanna see how you’re doing things.
So my list is kinda fill out some of the obvious people, and I’m not And I am selling one or too many products. That’s not my main focus right now. Like, I wanna talk to my audience, which is e commerce, brands. I just find it much harder to get these kind of people on my list.
They’re not as we copy people. We marketing people are a lot more I was gonna sign up to a lot more list than, you know, somebody who’s not into this actually, you know, who’s not into, like, signing up to hear from all these people. So I found I found I find that, like, shift hard. I find getting with people on the list, the right audience, on my list, hard.
So I’m wondering if maybe I’m just going the wrong way. Maybe I shouldn’t be trying to get on my list. I should be just trying to attract them via different ways instead of using the list for that.
Yeah. Definitely. So I think there are there are two ways in. You can definitely keep your list building knowing that it’s copywriters and marketers who are on there.
As long as you have something to sell them, I don’t think that’s a problem. But I think And I guess the other question for you too is are you finding that you need a different way to nurture the prospects for your one to one services and is that way email. Because if you have a system that works and if that is just word-of-mouth referrals that are coming to you or people are approaching you after maybe a LinkedIn post taken. I book a time to chat with you about this, and that’s working for you, then I don’t think you need to worry about trying to find a way to bring them onto your email list.
You can have different assets serving different streams in your business.
And I think to have and maintain an email list that does, talk to both audiences, like it does take some segmentation and tagging and, you know, some real mindfulness about what conversation you’re having with which segment of people.
I would also say too, and I think this was true for me in the earlier days.
So much of my promotional activity for my business was happening in circles of other copywriters So I was really lucky that I was part of Robin Keira’s, I think take their mastermind early on, and they really were so generous in how they promoted me to their circles and their people, so after a few months, it became obvious that all the opportunities where I was really extending my reach were in rooms of other copywriters and marketers. So I’m just sharing that in case that’s also something that may be a bit of a challenge for you, like how do you get opportunities in the realms and in the worlds in which your clients operate rather than, you know, your competitors or your companions kind of thing. So maybe that’s also something to think through too. Did anything there resonate or anything? Yeah. No.
It makes a lot of sense.
It was just like confirming why I was thinking that Get start the right place, necessary to look and nurture them there.
Should be nurturing them elsewhere.
Yes. Perfect.
Thank you.
My pleasure.
Anyone else in Caroline, have you anything anything that’s top related for you? No pressure. If it doesn’t, that’s all.
Oh, I know I I do wanna talk and I I feel like this is the right time to talk about this. I’ve been hesitating because I’m sort of freaking out that this is recorded.
I yeah. That’s one. And also part of me wonders, do I just therapy?
So I’m wondering if it’s bigger than the session, but Mhmm. I guess I don’t know how much how much time you have.
Oh, I I’m I can stay for another fifteen or so minutes. Sorry, because I was late, so I’m very happy to go over time.
Okay.
I mean, we could workshop through a recent fail, which I have not.
Carved out the space to think through.
Partly because I’ve been busy. Like, I was playing catch up from being so, like, I was really sucked into this project and I really let everything else go. So I was playing catch up, but then also it was kinda scary and far to think about.
The learnings and, what went wrong.
So if we could, I mean, we could workshop that. Okay.
I would love to. If you’re comfortable, let’s go.
Okay. Sure.
So I’m not gonna grab a lot of answers. I think you’re gonna have to ask me a lot of questions.
But, basically, what happened, and just a really quick background, I’m pretty new to copywriting. I mean, I’ve been in it for two years. I’ve been learning it for two years. But I haven’t had a lot of opportunity to practice it partly because I have a web design business. So, you know, the work It’s hard to say no to clients who are willing to pay. So, like, you know, I I get, you know, requests to for web projects, and that takes time away from me growing my copywriting business.
And, I joined CSP because I like, okay. I really need, I need this push. I thought CSP would be this push to help me transition into copywriting and really take that next leap forward.
So really soon into CSP, I got, I was connected with, a SaaS someone of a SaaS company, and it that’s that’s an area that’s a space that I’ve been wanting to go into. And it seemed so ideal.
You know, very they were like series series B. I think they just gotten series B. You know, they were small enough that they’re big enough if they had money, but they’re small enough that they didn’t have like a built out marketing departments that he really needed somebody.
And, she initially reached out to me for web support. But in our conversation, it became very clear that what she needed was copywriting support.
And she engaged me, for a for cop for, to rewrite her home. Actually, it started out with the platform page.
And then through further conversation, she wanted, she also we we felt like we also needed to rewrite the homepage. So I had two pages to write.
There were I mean, there were some inherent anyway, basically the short story is I did not I did not deliver a good product and I was late, which is very, very disappointing for me. And I have done some copywriting projects, but for small, like, small businesses, this is like This was gonna be my first, like, real big scales, project and it was for SaaS, which was the area, the space that I was trying to get into. Everything about it just felt ideal. And I was so excited and I was I had really high hopes that this would that I would knock this out of the park.
And I tend to, when I any project that I tackle, I do I try to go, Beve and Beyond. So, like, I had visions in knocking this out of Park. And then, you know, the client coming back for more, but it was, like, it was a total bomb.
And, basically, she was like, you know, just give me what you have because, at this point, I just need to turn it into the web designer, and, we don’t have time to go back and forth on this. So I just couldn’t nail what she was looking for. Mhmm. One of the one of the things that became very clear towards the end in post project, and this is something that I allowed myself to think about is, She was not the ideal conversion copywriting client because what she needed wasn’t really conversion copy. It was really to present facts on the page in a certain way that she had, like, she had she had a vision of what it should accomplish, and that was, because towards the end, I felt like I let me back up a little bit. So my first draft, I followed Joe’s method method, and it was conversion focus.
But she said it’s too fluffy.
These are, machine learning engineers. They’re not, you know, anything that Sounds like marketing is gonna be a put off. So I went back to the drawing board, and we went through several iterations, several, we had several conversations. And by the end of it, I didn’t even know what I was supposed to be doing. Like, I felt like all I was trying to do was read her mind. I was trying to figure out what would make her happy.
And, yeah, so post project as I was thinking about it, I realized it’s a case she didn’t really need a conversion copy writer. She just needed, I don’t know, like a technical writer or something something who something that I was ensuring for.
And so that did help me feel better about the failure because I realized Maybe I didn’t maybe it wasn’t my lack of ability, but it was we were just mismatched on expectations.
You know, I thought she’s expecting one thing that really she wanted something else.
So That’s Yeah.
No. That’s the context.
Oh, so I forgot so far.
So that’s okay. So that’s a great, summary what went wrong, and it sounds like you have come to the conclusion that the problem was that you’re a mismatch, in terms of, you know, what what you offer and also what she wanted So if you did go into the prompts, if you did have your time again, what would you do differently?
I would do I would have in our initial conversation, I would, have a better explanation for what I do. Mhmm.
And yeah. And just That would be it.
Mhmm. Yep.
So you’ve had a more open conversation about Right.
And then it’s not and maybe do a better job of figuring out what it is that yeah. Just bedding, like, better bedding. Mhmm. And also I’m in the process of rewriting my website, so I would have to have some sort of copy on my website that talks about what I do And part of it part of the challenge is I haven’t had a lot of these conversations and so they don’t roll off my tongue. I heard, you know, earlier in the call or earlier in this meeting, Abby was saying something like, you know, she needs to develop the muscle of talking about what she does, and I feel like that’s where I am. I just need repetition and to get confident.
Absolutely. And I think it can be really hard to put it into like a few short sentences, like, when you first start doing a thing. Right? It’s like, god, how do I distill this into something that’s gonna be really clear and concise?
And just, yeah, like you say, like build that muscle about talking about what you do. So it’s it’s normal, I think, that this is feeling challenging just just to reassure you.
Thanks.
Okay. So it sounds like if you had your time again, you would be entering that discovery or sales conversation a bit differently. You’d be doing a bit more vetting. You’d also be presenting yourself and your services.
Perhaps a bit differently or with a bit more clarity, around how you work and why. I think the why is always important too with conversion copywriting because I think from experience, even when you get clients who are a good fit and who are bought into the idea of conversion copywriting, you will still often get feedback or pushback from them about, for example, like what you said, this is too fluffy, for example. So being able and ready to justify why you have things on the page where you do or why you’ve made certain decisions, I think is also a really important part of the process. So,
And, you know, it sounds like in this case, certainly, as you’re saying, some some more refined vetting of this prospect would have really helped and possibly led you to the decision point earlier on that, Hey, we’re actually not a match, so we’re not going to work together, but I can refer you maybe to x, y, and z, but I also think it’s probably good for you to keep in mind that you could have that betting conversation feel like you’re a match and still find yourself in a situation where you’re getting similar kinds of pushback so being ready and able to articulate your reasoning, your decision making process, I think it’s something that’s gonna really, really help you.
In those moments, and of course, at the end of the day, it’s the client’s decision as to whether they take something as you write it or whether they still strongly requested change, but I think when that happens, if you feel as though you’ve done your part and you have stood up for what you know, I think that does make things easier as well.
Yeah.
I didn’t have, I don’t I didn’t have the experience to pushback.
I didn’t have experience which would give me the confidence to push back. They don’t have anything. I don’t have a lot of proof, that what I do, that my output or my deliverables are good. I mean, I like what I see on my client, you know, the smaller is that I did work with. I mean, I’m I like what I see there.
But they also don’t have a lot of traffic. And so they, I don’t get to see the numbers. Like, I don’t see a lot of, like, did it really make an impact hard to know. Like, it’s hard to measure conversion on websites that don’t have a lot of traffic.
I just don’t have a lot of proof in my oh, gosh.
I feel emotional.
I don’t really have proof that what I do is good.
External proof, objective proof that the quality of my work is good.
And I it’s sort of this. It’s suspicious circle.
Because I am somebody who needs to feel confident before I put myself out there.
I tend to down, you know, down downplay my abilities or down or undersell myself.
Short. What is the word? Under song? George.
Yeah. It’s all my social work.
And that’s just something that I’ve struggled with all my life.
So yeah. So anyways, I’m in this loop where I failed.
But I don’t know how to recover.
Because I need to find more opportunities Mhmm. But it’s hard to put myself out there when I don’t feel confident.
So, yes, why I feel like any therapy.
Yeah. And look, love, honestly, I I always think therapy is a great idea, but obviously I’m an I’m an next therapist. So, of course, I’m gonna say but honestly, if this is a pervasive feeling across all areas of your life, not just in business, and I think therapy would be wonderful.
But of course, you know, we can work together on how this is impacting your business and your ability to show up and to, to land projects and to, you know, put yourself out there and actually, you know, you get this business off to a really good start.
So I think I mean, one thing I don’t think we have time to work on here today, but one thing I’d love to, work on with you, inside of Slack, if you’re up for it or at the end of future workshops as well, is, sort of tipping the balance a little bit because I feel like at the moment it sounds as though you’re putting or your eggs in the basket of having external proof to validate your work and your worth in the business.
I’m not saying that’s not important because, of course, you know, it becomes easier to stand confidently behind what you do when you can point at things and say, look, I increase conversions for this by x amount, whatever that might be.
But I think as well there is a part of that that needs come from you internally, a self belief in what you do, because as well, let’s be honest, let’s look at what you’ve already done. You know, you’re already in Cobiscope professional, you’re learning from the best people, you have the means here to even if you wanted to share copy for review and get some really constructive feedback about what looks like it’s working to all of us, what looks like it could be improved, and that could help also build that muscle of self belief that you can then take out into the world when you talk to prospective clients, and you get them, now knowing what you know about how this project pans out.
So I would love to with your permission work with you on that, as we can you need to move forward in the program? Would that be something you’d be open to?
Sure. I would love to. Yeah, that’d be great.
Okay. Well, let’s keep this conversation going. If Slack feels too public, then we can, I think, Oh, sorry? My children are going off. I might have to go, if we can, keep having conversations like this at the end of our workshops, because this might also be a nicer way to work through it. But, Yeah.
Let’s do that. And let’s also I think there’s more to workshop through too, on that recent failure with that client because I feel like we haven’t got to the last few questions there about what do you now know that you didn’t before and also how does this bring you closer to the business or the person you wanna be?
So if you’re comfortable to share your responses or reflections to those two questions in Slack, then we can kick things off from there.
Does that sound okay? Sound like a plan?
We’ll have to carve out some time to do that.
Yep. Yep. No. I understand.
Thank you so much for sharing Caroline. And I know that that took some vulnerability. So thank you very much. And yes, I’m very keen to keep working on this with you. Yeah, expect me to follow-up.
Appreciate it.
Alright, guys. Well, thanks so much for coming. Thanks for your time. And, yeah, I’ll see you in Slack Bye.
Worksheet
Worksheet
Transcript
Alright. So as you know, today’s workshop is all about reframing failure.
So over the next twenty minutes of content, and then of course, with all the time for questions, so we can speak about this stuff or anything else related to business or copywriting, you can expect a quick rundown of a fixed versus growth mindset plus this group on why the ladder allows you to pursue failure rather than try and avoid it at all costs.
Behind the scenes look at a couple of my biggest business related failures to date, plus how I use them as tools for growth.
And a neat little quint tablet reflective practice prompts to help you transform your next fails into fuel for next moves, and those prompts are what is in your worksheet.
So don’t feel like you have to madly scribble down, sponsors to those as we work through the workshop, that is a worksheet for you to keep and to use, as you go on, in your business and do really cool things. And inevitably fall short and make mistakes. So, keep that in your back pocket for future, future times.
So just to kick things off today, I would love to try and get my head around, where each of you sits on the scale of having a fixed or a growth mindset. So I’ve got three statements here, and as I read each one out, I would love it if, you could either write agree or degree, in the chat box.
So first one, you can learn new things, but you can’t really change your basic level of ability.
Agree or disagree with that one.
Just pop it in here we go. Disagree.
Caroline not sure disagree.
Caroline, what’s making that one tricky to answer?
I don’t know. I guess, it feels a little bit like a trick question to me because I guess if I’m learning new things, I I guess I don’t really understand the question very well.
Yeah. Sure. So I’ll I’ll try and I’ll try and reframe it. So, So obviously everyone can learn new things, but do you feel as though there is a limit to how much that can improve your ability based on you know, the skills and talents you’re born with. Does that reframe help or may not?
Yeah. I mean, I just said disagree. Disagree. Yep. Okay. Okay.
Alright.
Next statement. I like my work best when I can do it really well without any or many hiccups.
Agree or disagree for putting the chat and I’ll have a squeeze it where you’re all falling.
Alright. Carolyn, Arie, Abby agree.
Okay.
And last one here, when I work card, it makes me feel like I’m not very smart.
Agree or disagree.
Disagree for Hannah, mostly agree for Carolyn. Disagree for Abby. Alright. Thanks guys.
So to give us a little bit of color in context, For all of these statements, if your response was agree, that indicates a more fixed mindset If your statement was disagree, that indicates a more growth mindset, now my alarm’s going off. Great.
But of course, like all things, it’s a spectrum. So it’s not as though, you know, you’re gonna just have like a fixed mindset and that’s gonna boot, like, you know, your your whole thing, you’re going to be somewhere on the spectrum of, you know, being quite fixed to being, quite growth focused. So this is just to give you a sense and a little bit of inside into sort of where you might sit and also, you know, which pieces of the puzzle may be ones for you to work on.
To dig into this stuff a little bit deeper, people who believe their success is based on innate ability, have a fixed mindset, whereas people who believe their success is based on hard work, learning, training, and doggedness, which, by the way, I just think is such a great trade. Have a growth mindset.
And if you want to dive much deeper into this, Carol Duek is the expert and the brainchild of all of this She’s been publishing studies and papers on this since the late eighties, but her TED Talk is a really great place to start.
But if we look at how these mindsets can actually, work in terms of, you, specifically, your business this is actually a really great infographic. It’s quite tiny here, but I’ll read it out for you. And of course, you’ll have these, slides to look too. So you can obviously zoom in, at a later date, but basically a fixed mindset, has the belief that intelligence or ability is quite static, which leads to a desire to look smart and therefore, a tendency to avoid challenges, give up easily with obstacles, see effort as fruitless, ignore useful negative feedback, and feel threatened by the success of others. So as a result, people may plateau early and achieve less than their full potential.
And you can imagine how this would play out in a business context, right? Because often the opportunities beget, can be really scary. They can require us to take a leap of faith or a leap of learning So if you’re someone who has a fixed mindset, you are probably more likely to say, look, that’s not really for me. Like, I just don’t have that skill all that knowledge or that ability yet, and you’re probably going to turn that down, for fear or falling short and looking like a fool. On the other hand, if you’re someone who has or is able to cultivate a growth mindset, that’s, yeah, is based on the belief that intelligence or ability can be developed So it leads to a desire to learn and therefore a tendency to embrace challenge, persist in the face of setbacks, see effort as the path, to mastery, learn from criticism and find lessons and inspiration in the success of others.
And as a result, if you have a growth mindset or able to cultivate one, you’ll often reach higher levels of achievement and success.
So, obviously, when we look at failure in this context, you know, it’s a really great thing to aim for because of what it indicates about what’s going on inside of your brain and how you approach opportunities, and tasks in front of you.
So to summarize that infographic fixed mindset less sticking with what you already know in an effort to never look dumb or feel not enough, which of course I think is think that we all worry about from time to time, but if that is your approach all the time to every opportunity, that leads to a flat lining of expertise and success.
On the other hand, a growth growth mindset leads to taking on more challenges and learning from them, which leads to increased expertise performance and success.
So obviously, I think the, but, you know, a huge part of what is important about growing your business and growing in your journey as a copywriter or whatever kind of niche that you are working in here is that you’re constantly working towards having a growth mindset and like I said, you know, it is a continuum or it is a spectrum, so I’m not expecting that you’re gonna come out of this workshop today and all of a sudden be like, woohoo. I have a great mind like let’s go fail at all the things.
But I think it is something that with practice, actually becomes second nature. And again, if you wanted to dive deeper into that, Carol Duek has all sorts of research on the neuropsych and the neuroplasticity, behind cultivating these behaviors. So basically the more you do something, you know, the thicker and the faster that neural pathway comes, so it can literally become second nature to you, to approach failure in a certain way and use it as a learning experience and a tool for growth and refinement as opposed to, a cause for beating yourself up for being not good enough, smart enough, clever enough, experienced enough, whatever that may be.
So, like I just said, Fly is actually a really great thing to aim for because it’s sign that you’re one of those wonderful humans who’s always pushing for more, for different, for better, and that you’re someone who’s chasing growth instead of settling for what you already have. And of course, I think the fact that you’re all in CSP, you know, is a sign that you are someone who is doing this, right? Don’t think you join one of Joe’s programs if you are comfortable, sitting in the business that you already have. So you’re here because you want to stretch, you want to grow And, of course, failing and falling short is an inevitable part of that.
I think it’s about how we respond to it, which is actually the key thing here because, of course, there is a huge difference between, you know, making a misstep or falling short and saying, I’m just not smart enough or I’m just not good enough, which is a dead end, and having that same, making that same mistake and saying, look, I’m just not quite there yet. Which is a path forward.
So as two examples from my own business, just to show you that failing happens all the time, and there is actually stuff that you can do with it, to help really inform the next step of your business and to help pull yourself and your business along to that next level of success.
Back in twenty twenty, which feels like a lifetime ago now. It’s pre COVID at the start of the year. Amy Posner and I, who you may know if you have through ten X freelancer, we partnered up together to launch an online coaching program, which I mean, I can’t overstate what a huge opportunity that worked particularly for me because I was relatively unknown Amy felt like such a big deal in the copywriter space. She wanted to partner with me, so I was just beside myself with excitement.
I’m also a launch copywriter.
So of course, you know, for me partnering with her and launching this program felt like I should be playing in my safe space or my space of expertise.
We launched. It absolutely flopped. We only sold two spots.
It was awful.
We had to come together basically with our tails between our legs, and we had to pick apart what went wrong with the launch itself because we did really believe in the offer that we’d put together, but we knew we and mainly me because again launching is my jam, had made some serious mistakes, in the launch strategy.
I mean, I can talk about this in whatever kind of depth you’d like, but we, had done it without building a specific launch list we’d done it with very little lead time. We’d reached out to people one to one to invite them in, to people had said yes straight away. But the rest had sort of said, oh, you know, I don’t know about the program, I don’t know, you know, what’s gonna be in here, how much information, you know, can I get? So we’d sort of build a sales page, like, hurriedly in reverse. Nothing was done with strategic foresight, basically.
So Amy and I had the choice there and then whether we just kind of keep it quiet and shut the program down and refund those two people, or whether we actually try again, give it a proper launch and see how we go, and we we chose the latter path. So as embarrassing as it was, you know, for both of us, I think Amy too, we publicly acknowledged, that our land launch had fallen well short that we’d only filled two spots, and let our audiences know that we were gonna do it again and do it again properly. And we built a proper launch funnel with a webinar.
We had a proper sales page, a checkout system, launch emails, all of things, and we actually went on and we sold that program out the second time we launched.
But as you can imagine, huge fail, huge feelings of disappointment and just like cringing in the moment.
And I think it’s important to note too that having that growth mind it doesn’t mean that you shouldn’t or can’t experience those emotions around being disappointed, etcetera. It just means that that’s not the end of the experience that, you know, you don’t, you know, go tuck your tuck yourself away with a big bucket of ice cream and feel bad and shut down that avenue, but that you may feel those feelings, but then think, okay, cool. What am I gonna do now? Because I was reaching there for something that’s actually really important for me. It’s something that I was really excited about for my business.
As a different example, this is back. Looking at dates when I found this screenshot back in twenty eighteen, I took on a client that was referred to me by one of my mentors, because she was a referral from one of my mentors, I didn’t do my usual level of screening for red flags. I even ignored red flags. You can see in this email here, so she sent me this after, our discovery call and like this middle paragraph here, the price for the web copy is a little high based on the rates I’ve been seeing, so I’m wondering if you can come down a bit. Because it’s a brand new business without an income for a few months to come.
So I did actually reply to this with, saying I can’t reduce the cost, but I can reduce the scope, which is always what I suggest if you are in the situation with a client. But, I mean, for me, looking back now, I’m like, god, it’s a glaring red flag that was a brand new business, and she was coming to me looking for website copy and launch copy in the scope of time that she was looking for.
I did take on this project, even though I had a reduced scope, it was not a successful project, for me or for the client and it was the first time that I had actually, not been able to deliver really clear ROI for a client, which of course felt awful.
But what this made me do is when I sat back and looked at what went wrong, I was like, look, the problem was that my assessment of whether this client and this project was a good fit and was a good investment for for the client and a good opportunity for me to build my reputation and results I didn’t do that correctly.
So this resulted in me completely tightening up my, sales process making sure I asked all the right questions to understand whether a client was well positioned with the assets that they needed to make a project to success as long as they had from me the good copy and strategy.
So a different example of a different kind of fail but also a really good example, I think, of how I took that and actually made into something useful for the future, because that meant that all my clients from then on were much, more appropriately vetted, and therefore the projects that I worked on were much more successful.
So as I’ve spoken through those examples, I think the thing that’s really key to to point out here is the place of reflective practice in this whole game of actually turning those fails and those missteps and those falling shorts into really good insights or what comes next.
So if you haven’t heard reflective practice before, it’s something that is, really built into your job in the world of therapy. And for those who don’t know, my background is as a therapist, but it’s about carving out space and time to pinpoint what’s working, what’s not, and what possible so that you can make sure every iteration of your business is more informed than the last. So this is where those questions in your worksheet, come in. They are reflective practice questions designed to help you get better insight and also identify, an action from whatever next fail you might have in your business. So these are all in the worksheet, but the questions are what went wrong, because sometimes you’ll find that it’s easy to get a lot more clarity about the cause of the actual problem when you sit down and write it down.
What would you do differently if you had your time again? This question basically allows you to theoretically apply hindsight to the situation, which is a lot of we’re a lot of the great insights come from.
What have you gained from this experience? So maybe that’s about having a new piece of knowledge, about your work, or about yourself, or about your systems, whatever that might look like.
And in what way does this bring you close to the business you want and or the business owner you want to be?
I also think that is a really important thing to think about whenever we do have these situations in our business because it reminds us that we are using all of our experiences good and bad to grow ourselves in our business into something that we’re really proud of and really excited about. So by being able to see this all on paper, it can honestly make the world of difference in terms of how you feel about and also what you do with every fail that you come across.
So those prompts are there for you to use at will.
And I’m gonna open up for questions now. But before I do, I have one last question for you guys, and I’m not gonna make you answer right now, but I would love to hear back from you, maybe in Slack or maybe at the end of this hour, give you some time to think about it, but I would love you to identify one goal that you’re willing or maybe even excited to shoot for this quarter even though you might miss the mark.
Because I think a huge part of this being in that growth mindset and working more towards being in that growth mindset, is been willing to set quite audacious goals, knowing that even if you don’t get the exact outcome you want, you’re gonna gain a whole lot from trying and from learning from that experience.
Alright. So questions from you guys, and you can ask about anything in relation to failing and this process, or anything in relation to business, or copywriting at large. So I’m an open book, so please don’t be shy.
Yeah.
I have a question related to failure.
So I get how to like reframe if it’s kind of like you’ve gone for something and you failed and it’s like, okay. What did I learn? But how did you kind of break it when you failed out of, like, your own laziness or confidence. Like, if you say yourself a goal and, like, break I mean, like with your launch, it’s kinda like, Like, you skipped doing the law. Like, you didn’t do the strategy. No. So it’s kind of like, how do you reframe that when it’s, like, because I, like, I I’ll set myself, like, goals, and then it’s like, I just don’t do them because I’m lazy.
And it’s like, Yeah.
I see what you mean. So I can talk a bit about the launch more and then let’s let’s move into some of some of your fails too because I would love to hear, like, so we can try and workshop one of those that you have sort of an idea of what that can look like, because I I understand the question. It’s quite a different thing, I think, to fail out of inaction than it is to fail out of doing something and getting it wrong. Is that sort of the Yeah.
In my accountability group, like, every week, we we share failures because it’s meant to be, like, you know, all empowering and stuff. And I’m like, how would it like, I recognize all my failures are just like, oh, yeah. No. I didn’t do it. Like, rather than actually going for it and then failing. Is. Yeah.
It’s in a Yeah.
Got you.
Cool. Well, let me I’ll show you. Hang on. I’ll share my screen again. Where’s the button? Here we go.
And to show you just to give you some more context on this, can you guys see an Instagram post? Hopefully, you can.
So, like, we really owned up to how we found here through our laziness. Like, we thought we’d fill it by invitations we sent out late before Christmas, people we’re already working with and got so caught up in the excitement of that that we didn’t build any sort of funnel for legends like you. And as you no doubt, no funnels are insanely important, especially for new high ticket offers. Without one, people are left wondering why this by now and what the hell is in it for me. In a huge epic, uncomfortably metaphase, finally made a bunch mistakes, you’d never let anyone else make, and painfully proved a point about why we paid this off in the first place.
Winging your own stuff, it’s often hard to see what you’re missing until it’s too late an order to give up at least not yet, and then I mentioned that we’re gonna read you the launch and do it properly.
But I think he’s probably some of the juicy stuff for what you’re talking about but in the process, deliver a hopefully great learning opportunity about how to roll with the punches, how to launch well, and how to take something that’s not working and make it much, much better. We’re just keeping it real and giving it context to why you’ll start hearing me talk about the other, more effectively, in the coming weeks.
We actually got an insane amount of engagement and, like, you know, we love you guys for being so open and honest about this because it’s so relatable. So the relate ability factor, involved in making this really public admission was actually quite astounding.
So I think that but I’m also sorry. Before I go down that path any further, can you give me an example of, one of your fails in terms of the thing that you didn’t do? Like, what what what kind of things are we talking about here?
Just things like I don’t know, like, my daily non negotiables and not doing all of them every day.
And it’s kind of like, I think where I struggle with it, maybe appealing to, like, your therapist side here is because, like, graphic or, like, at the moment, everything’s like, so kind of speak of bashing with yourself, let yourself off the hook. So I’m getting all that messaging, but then it’s kind of like, So I’m like, oh, it’s okay. I didn’t do this today, but it’s not it’s not productive. Like, so it’s like, how do you balance, like, being kind to yourself? And, like, not give yourself a hard time with actually, like, no, I committed to doing this.
Yes. It’s such a good question. It sounds like you’re almost being too kind to yourself.
With some of these things. I love it. So I think that there is a difference between, having self compassion and being motivated. So, you know, I think you still need to have the motivation to follow things through because you can see how they’re actually going to serve your goals and serve you and serve your business and serve that great objective that you want to be on.
I think you can be motivated and therefore, shoot for bigger goals and be compassionate to yourself when you miss them, but I think the the not doing the thing is interesting And I am curious to know whether you have any insights into what’s driving that laziness or avoidance and, like, is it laziness, is it avoidance? Like, what are we actually talking about here? Do you do you have any gut feeling about that?
I think it’s a process. It just makes me so unmotivated and fucking honestly.
Yep. Wow.
But, yeah, it’s like, I’ve just so tired all the time. So it’s like, I I just don’t work as many hours as I wanted to. Like, I’m pretty honest. Yeah.
Yeah. No.
You tried to start, but No.
No. That’s I mean, that is really good insight. You don’t have the fuel in the tank to do those things, so it sounds as though you are perhaps letting go of those tasks that maybe don’t feel so important or aligned. Is that fair?
Yeah. It’s just like yeah. So I kind of, I guess, like, okay. So probably prioritizing client work over, like, writing my book, doing reaching out for opportunities and stuff.
Which, yeah, so I guess it part of addressing that failure would be, like, just think looking at what my priorities actually are and reminding myself as to grow my business.
Yes.
And I wonder if an exercise that could be helpful there, and and this will either like, you’ll be like, oh, yeah, that I can work with that, or you’ll be like, no, that sounds really weird. So let me know. But I wonder if part of that reflecting for that kind of thing could be, reflecting on how your lack of action on those things is failing your future self. Like, how is this failing Abby next year?
Because if Abby next year has been, you know, the intervening twelve months, just focusing on client work and hasn’t reached out for opportunities, hasn’t made any traction on, you know, even writing, you know, two chapters of her book what are the impacts of that? Because I think you’re in the situation where I think we’ve all been in it, right, where you do get so busy and so overwhelmed and, you know, health comes into the picture as well. Kids, maybe, you know, where you’re just sort of treading water, and you’re just doing the things that are in front of you, but you know, by prioritizing that client work and forgetting about the stuff for your own business, you are sort of effectively in a plateau.
So I I wonder if the reframe of how am I failing my future self could actually be helpful for you to uncover some new motivation, ignite a new fire up your ass.
Maybe even make some space. I’m not saying you need to find more time because I think it’s really valid that, you know, you’re feeling flat and you don’t have the energy and you don’t have the capacity.
But with the time and energy that you do have, I think maybe you need to look at how to reprioritize that so that you aren’t just treading water. Even if it does mean you are earning slightly less money for the for the, you know, intervening few months it probably will, right, unless you manage to get some amazing client that’s, you know, gonna pay double whatever that might look like.
I said, yeah, how does that land with you?
Yeah. That’s good advice.
I I like the reframe and I think, yeah, I just need to go back to my why, really, like, why I’m doing it and just, yeah, reshuffle my time a bit.
Like, maybe yeah.
Yeah. Thank you. Yes. That’s okay. No. Thanks for the question. It’s a really good one.
Anything else from anyone?
Let’s check the chat.
I got a quick question. So that’s cool, Christie.
Yeah. Hi, Mike, by the way. Hello? Hey.
Yeah.
I know I’m just silently taking notes for, rather than actually being as disty, but I was just wondering, like, when you have these situations brief, you notice, like, a, something missing in your process Do you do you find any value in, like, building that into, like, a standard operating procedure and, like, that where you actually have, like, your things I can check off and physically say, I know what the steps are so you don’t have to, like, guess what?
Hundred percent. And even to some point automating some of those things, if they lend themselves, of course, to, to an automation, so taking that mental load and that, you know, responsibility off you and putting it on something else, it’s not gonna forget to actually do that task. But definitely, I think, you know, the more you know, the more you can build.
So SOPs are great, and particularly, too, if you someone who is in a phase of wanting to grow their business through hiring staff or outsourcing various things, SOPs are definitely where it’s at.
Do you have an example of where automating worked for you?
So yeah. So in my onboarding process, So I found, I think, as probably most of us do that after doing, you know, a certain number of launch projects, there were a certain number of things that I just to do manually every time.
So in reflecting on what was working and what wasn’t, and this wasn’t necessarily a case of failure. Right? Is still working, but I do always like to reflect on what’s working, what’s not, and what could be better. I realized that I could free up hours of my time if I simply had some standard emails, you know, after people sign their proposal, talking about next steps, ask them to book in their kickoff call, getting them a shared Google Drive folder to drop in, information about their audience, that kind, that kind of thing. So for me, that was probably the best, use of automation in terms of saving my time and also a bit of my sanity too, so I had more brain space for the more interesting tasks.
Awesome. Thanks.
No worries.
Any other questions?
Doesn’t have to be about failure, if that’s a scary topic for with the time of day.
I do have one, but I’ll wait to see if anyone wants to jump him first because I’ve already had a go.
Yeah. Sure.
Oh, thanks Hannah. No worries. And Hannah, of course, if you you’re more comfortable, chatting in, you know, slack in future, just let me know as well. I know sometimes these things can percolate. And then when you’re in a situation, we’re like, I need help. Just just reach out and let me know.
Yeah. That might happen. I don’t have any questions right now, but I’m like, yeah, very possible that, like, in two days time, we’ll be like, hey, wait. Have a question. So I’ll pop in.
Correct.
Abby, feel free to ask your question.
I mean, I have I have thoughts. I just don’t know which ones I wanna share or which ones I wanna talk about. So, if you shared in my It’ll invite me some time to clarify my thoughts unless her guys saw the Esther braces in here unless she wants to go. But yeah. Mine’s okay with you. I’m sorry.
Yours is on fine. Yeah. Maybe.
Go for it.
Okay. We’re gonna go for it.
No. Like, I just have my head is spinning with thoughts. And, Yeah. I’m not quite sure what to talk about. Oh, you still there, Abby? You’ve disappeared. Oh, there you are.
My internet’s gone funny. Right. Am I here? Yeah.
You are. You’re back. Yes.
It keeps flipping out today. Yeah. So, like, a big question really.
So I I want to grow my email list this year.
So at the moment, I have a webinar final which goes straight into my course. I’m running ads to it. And that’s fine, but obviously, like, webinar leads are a bit more expensive, and it’s just for the course. And then I’ve also got my book up for pre order.
But I don’t know whether to just get up like a lead magnet, like a a checklist type thing where it’s gonna be like a dollar a lead and I can get like thousands.
Well, not to bother because I know Joe says don’t even bother with, like, freebies anymore. But then I get, like, mixed advice. And I’m just like, I would love to have, like, a big number on my email list, but am I better off just building it slowly through, like, webinars and pay stuff. And I’m, like, trying to get some more perspectives early so I can make a decision.
Yeah. Sure. My advice for list building is always quality over quantity.
There is no point paying for a bunch of subscribers through unaligned or a good fit for what you sell.
It’s just dead weight. I have a tiny list, but I think I started making six figures from my list when it was still like seven hundred seven hundred and something people.
So coaching programs and courses.
So I’ll fix that.
Mainly through so I have a couple of group programs. So mainly through that, but also through some launch copy projects too.
So yes. So So just, you know, just to the good example of the fact that, like, my list has been a really slow thing to build and to grow, but my focus has always been on quality and alignment and fit for offers, and I do just one hundred percent think that’s a much better approach than trying to get those cheap leads, which I know is enticing because you’re like, oh, I could have a thousand new subscribers by the end of the quarter.
But, you know, if they’re not people who are ever gonna be in a position to buy what you sell, then there’s no point in having it becomes a vanity metric as opposed to something that’s actually going to serve your business.
That may not be the the perspective you’re looking for.
Oh, no. Yeah. I’m, like, I’m I I just wanna know what what you think it’s best. So would you say then focus on, like, yeah, like, quality content like webinars and the ebook just focus on using those things so that our qualified leads and they’re paying early on or committing to, like, time early on.
I’d say that. And I would say that other good sources of, list building would be things like maybe, I mean, podcasts, I feel like are prolific these days, but they can still be a good source of lead gen depending on, you know, what you’re talking about and who you’re talking about So whose audience are you accessing, and how relevant is what you do and what you share to those people? And I think those are good questions to think about for other things like perhaps doing paid workshops in or even free workshops inside of other people’s paid programs. That can be a really great way to access qualified leads and to get them onto your list as long as you have some sort of incentive for them to hand over their email address, which in some cases for a workshop can just be, hey, if you want the slides, head over to this link, you know, it’s so easy and low effort for you, but often works really well.
Yeah, so those sorts of I would suggest as well. So, because it sounds like you do have, like, having the webinar funnel set up, it’s great, having the preorder for your book, probably also a good option for people who are more likely to be buying your one to one services. Is that right?
Or are they still more a good fit for your Yeah.
Like, one to one, and that’s it’s just authority building or just doing what choice.
I love that.
Yes. So I think, you know, all I’d also encourage you to think about, because you’ve got things there to meet people. I’d also encourage you to think about what places and spaces can you go to meet people and then bring them back into your world I’ve always found that to be a really fruitful, way to get qualified leads, onto my list. So, yeah, if that makes sense.
Yeah. Cool. Okay. So quality, I’ve gone upstairs, the the take what I’m taking away from that.
Yeah. A hundred percent.
Can I bounce off on Abby’s question? No. Sure. She mentioned, like, while you were talking, you mentioned that you you know, you solve your, courses and memberships for your list. Do you find yourself also actually getting a paying clients for your launch copy?
Through the list as well? Or is that just for, like, other copywriters to join your membership and things like that?
So I would say my list mainly serves my group programs and digital products, but I do also get some one to one launch clients coming through that as well.
But interestingly for me, a lot of those people sorry. Am I asking the right question? You’re asking about whether I Yeah.
Yeah. Yeah. Yeah. Yeah. Okay.
I just wanted to make sure. So interestingly, a lot of my one to one clients these days, because at the moment I’ve got two small kids. I’ve got and a half year old and three month old. So my work is half day rates.
I don’t do any big projects at the moment just because I don’t have the reliability of my time. So the clients who typically buy those are ones who will be in group programs that I do a paid workshop inside of, that are related to launching or product development, or even things like pricing your offers, for example. So people who are in programs that are learning about those things, once they go ahead and do the thing in program, they often want someone to then go and write their copy or do their launch strategy for them. So it’s interesting to me that that’s where a lot of my the moment are actually coming from because back in the day, when I was doing those big, like, you know, month or two month long launch projects, a lot of those clients are actually coming from word-of-mouth referrals.
So I think it can depend a little bit on what you’re selling and who your ideal prospect is for those things.
But yeah, I would say that I definitely do get some one to one clients and for coaching as well absolutely through my email list, but I would say it’s mainly geared towards selling my programs and my digital products.
So right when you are building in a from the start, are you going to get more to those to that audience?
Ah, so here’s another good example of a fail. So, the first ever lead magnet I had was a free five day email based course on how to write humorous copy because I started off as writing email copy that was, quite humorous. My website, I had like a hug dog in a banana costume, and that was my whole theme. So I’ve I mean, my business has evolved quite a lot since then.
The lead magnet, people absolutely loved it, but of course, it didn’t actually resonate with people who wanted to outsource their copy. It resonated with people who wanted to learn how to write this kind of copy. Which ended up being copywriters, fellow copywriters. So I had this highly engaged list of people who I couldn’t sell to because none of my offers were for copywriters, but I that is part of what spurred me on to develop Brain Camp, which is my small group copywriting program because I was like, look, I’ve got this really engaged, like, audience who is really wanting to learn from me, but I currently have nothing to sell them.
So what if I then create the product to match the list that I’ve built. So I definitely and that worked really well. I sold out that first round of Brandcamp really quickly with that list and no other, you know, advertising or anything, but, so I mean, that taught me pretty quickly that that was the wrong lead magnet if I did want to attract potential launch copy clients onto my list. So I changed that up pretty quickly.
So I learned by mistake.
Yeah. The reason I’m asking is because I feel like it’s it, on my list, I mainly also have seller providers and other copywriters, not because I wanted to actually attract them. I just find that that’s just what happens at one point. But people, other copywriters, check out your site, or they check you out, and they they wanna, you know, they wanna hear from you, they wanna see how you’re doing things.
So my list is kinda fill out some of the obvious people, and I’m not And I am selling one or too many products. That’s not my main focus right now. Like, I wanna talk to my audience, which is e commerce, brands. I just find it much harder to get these kind of people on my list.
They’re not as we copy people. We marketing people are a lot more I was gonna sign up to a lot more list than, you know, somebody who’s not into this actually, you know, who’s not into, like, signing up to hear from all these people. So I found I found I find that, like, shift hard. I find getting with people on the list, the right audience, on my list, hard.
So I’m wondering if maybe I’m just going the wrong way. Maybe I shouldn’t be trying to get on my list. I should be just trying to attract them via different ways instead of using the list for that.
Yeah. Definitely. So I think there are there are two ways in. You can definitely keep your list building knowing that it’s copywriters and marketers who are on there.
As long as you have something to sell them, I don’t think that’s a problem. But I think And I guess the other question for you too is are you finding that you need a different way to nurture the prospects for your one to one services and is that way email. Because if you have a system that works and if that is just word-of-mouth referrals that are coming to you or people are approaching you after maybe a LinkedIn post taken. I book a time to chat with you about this, and that’s working for you, then I don’t think you need to worry about trying to find a way to bring them onto your email list.
You can have different assets serving different streams in your business.
And I think to have and maintain an email list that does, talk to both audiences, like it does take some segmentation and tagging and, you know, some real mindfulness about what conversation you’re having with which segment of people.
I would also say too, and I think this was true for me in the earlier days.
So much of my promotional activity for my business was happening in circles of other copywriters So I was really lucky that I was part of Robin Keira’s, I think take their mastermind early on, and they really were so generous in how they promoted me to their circles and their people, so after a few months, it became obvious that all the opportunities where I was really extending my reach were in rooms of other copywriters and marketers. So I’m just sharing that in case that’s also something that may be a bit of a challenge for you, like how do you get opportunities in the realms and in the worlds in which your clients operate rather than, you know, your competitors or your companions kind of thing. So maybe that’s also something to think through too. Did anything there resonate or anything? Yeah. No.
It makes a lot of sense.
It was just like confirming why I was thinking that Get start the right place, necessary to look and nurture them there.
Should be nurturing them elsewhere.
Yes. Perfect.
Thank you.
My pleasure.
Anyone else in Caroline, have you anything anything that’s top related for you? No pressure. If it doesn’t, that’s all.
Oh, I know I I do wanna talk and I I feel like this is the right time to talk about this. I’ve been hesitating because I’m sort of freaking out that this is recorded.
I yeah. That’s one. And also part of me wonders, do I just therapy?
So I’m wondering if it’s bigger than the session, but Mhmm. I guess I don’t know how much how much time you have.
Oh, I I’m I can stay for another fifteen or so minutes. Sorry, because I was late, so I’m very happy to go over time.
Okay.
I mean, we could workshop through a recent fail, which I have not.
Carved out the space to think through.
Partly because I’ve been busy. Like, I was playing catch up from being so, like, I was really sucked into this project and I really let everything else go. So I was playing catch up, but then also it was kinda scary and far to think about.
The learnings and, what went wrong.
So if we could, I mean, we could workshop that. Okay.
I would love to. If you’re comfortable, let’s go.
Okay. Sure.
So I’m not gonna grab a lot of answers. I think you’re gonna have to ask me a lot of questions.
But, basically, what happened, and just a really quick background, I’m pretty new to copywriting. I mean, I’ve been in it for two years. I’ve been learning it for two years. But I haven’t had a lot of opportunity to practice it partly because I have a web design business. So, you know, the work It’s hard to say no to clients who are willing to pay. So, like, you know, I I get, you know, requests to for web projects, and that takes time away from me growing my copywriting business.
And, I joined CSP because I like, okay. I really need, I need this push. I thought CSP would be this push to help me transition into copywriting and really take that next leap forward.
So really soon into CSP, I got, I was connected with, a SaaS someone of a SaaS company, and it that’s that’s an area that’s a space that I’ve been wanting to go into. And it seemed so ideal.
You know, very they were like series series B. I think they just gotten series B. You know, they were small enough that they’re big enough if they had money, but they’re small enough that they didn’t have like a built out marketing departments that he really needed somebody.
And, she initially reached out to me for web support. But in our conversation, it became very clear that what she needed was copywriting support.
And she engaged me, for a for cop for, to rewrite her home. Actually, it started out with the platform page.
And then through further conversation, she wanted, she also we we felt like we also needed to rewrite the homepage. So I had two pages to write.
There were I mean, there were some inherent anyway, basically the short story is I did not I did not deliver a good product and I was late, which is very, very disappointing for me. And I have done some copywriting projects, but for small, like, small businesses, this is like This was gonna be my first, like, real big scales, project and it was for SaaS, which was the area, the space that I was trying to get into. Everything about it just felt ideal. And I was so excited and I was I had really high hopes that this would that I would knock this out of the park.
And I tend to, when I any project that I tackle, I do I try to go, Beve and Beyond. So, like, I had visions in knocking this out of Park. And then, you know, the client coming back for more, but it was, like, it was a total bomb.
And, basically, she was like, you know, just give me what you have because, at this point, I just need to turn it into the web designer, and, we don’t have time to go back and forth on this. So I just couldn’t nail what she was looking for. Mhmm. One of the one of the things that became very clear towards the end in post project, and this is something that I allowed myself to think about is, She was not the ideal conversion copywriting client because what she needed wasn’t really conversion copy. It was really to present facts on the page in a certain way that she had, like, she had she had a vision of what it should accomplish, and that was, because towards the end, I felt like I let me back up a little bit. So my first draft, I followed Joe’s method method, and it was conversion focus.
But she said it’s too fluffy.
These are, machine learning engineers. They’re not, you know, anything that Sounds like marketing is gonna be a put off. So I went back to the drawing board, and we went through several iterations, several, we had several conversations. And by the end of it, I didn’t even know what I was supposed to be doing. Like, I felt like all I was trying to do was read her mind. I was trying to figure out what would make her happy.
And, yeah, so post project as I was thinking about it, I realized it’s a case she didn’t really need a conversion copy writer. She just needed, I don’t know, like a technical writer or something something who something that I was ensuring for.
And so that did help me feel better about the failure because I realized Maybe I didn’t maybe it wasn’t my lack of ability, but it was we were just mismatched on expectations.
You know, I thought she’s expecting one thing that really she wanted something else.
So That’s Yeah.
No. That’s the context.
Oh, so I forgot so far.
So that’s okay. So that’s a great, summary what went wrong, and it sounds like you have come to the conclusion that the problem was that you’re a mismatch, in terms of, you know, what what you offer and also what she wanted So if you did go into the prompts, if you did have your time again, what would you do differently?
I would do I would have in our initial conversation, I would, have a better explanation for what I do. Mhmm.
And yeah. And just That would be it.
Mhmm. Yep.
So you’ve had a more open conversation about Right.
And then it’s not and maybe do a better job of figuring out what it is that yeah. Just bedding, like, better bedding. Mhmm. And also I’m in the process of rewriting my website, so I would have to have some sort of copy on my website that talks about what I do And part of it part of the challenge is I haven’t had a lot of these conversations and so they don’t roll off my tongue. I heard, you know, earlier in the call or earlier in this meeting, Abby was saying something like, you know, she needs to develop the muscle of talking about what she does, and I feel like that’s where I am. I just need repetition and to get confident.
Absolutely. And I think it can be really hard to put it into like a few short sentences, like, when you first start doing a thing. Right? It’s like, god, how do I distill this into something that’s gonna be really clear and concise?
And just, yeah, like you say, like build that muscle about talking about what you do. So it’s it’s normal, I think, that this is feeling challenging just just to reassure you.
Thanks.
Okay. So it sounds like if you had your time again, you would be entering that discovery or sales conversation a bit differently. You’d be doing a bit more vetting. You’d also be presenting yourself and your services.
Perhaps a bit differently or with a bit more clarity, around how you work and why. I think the why is always important too with conversion copywriting because I think from experience, even when you get clients who are a good fit and who are bought into the idea of conversion copywriting, you will still often get feedback or pushback from them about, for example, like what you said, this is too fluffy, for example. So being able and ready to justify why you have things on the page where you do or why you’ve made certain decisions, I think is also a really important part of the process. So,
And, you know, it sounds like in this case, certainly, as you’re saying, some some more refined vetting of this prospect would have really helped and possibly led you to the decision point earlier on that, Hey, we’re actually not a match, so we’re not going to work together, but I can refer you maybe to x, y, and z, but I also think it’s probably good for you to keep in mind that you could have that betting conversation feel like you’re a match and still find yourself in a situation where you’re getting similar kinds of pushback so being ready and able to articulate your reasoning, your decision making process, I think it’s something that’s gonna really, really help you.
In those moments, and of course, at the end of the day, it’s the client’s decision as to whether they take something as you write it or whether they still strongly requested change, but I think when that happens, if you feel as though you’ve done your part and you have stood up for what you know, I think that does make things easier as well.
Yeah.
I didn’t have, I don’t I didn’t have the experience to pushback.
I didn’t have experience which would give me the confidence to push back. They don’t have anything. I don’t have a lot of proof, that what I do, that my output or my deliverables are good. I mean, I like what I see on my client, you know, the smaller is that I did work with. I mean, I’m I like what I see there.
But they also don’t have a lot of traffic. And so they, I don’t get to see the numbers. Like, I don’t see a lot of, like, did it really make an impact hard to know. Like, it’s hard to measure conversion on websites that don’t have a lot of traffic.
I just don’t have a lot of proof in my oh, gosh.
I feel emotional.
I don’t really have proof that what I do is good.
External proof, objective proof that the quality of my work is good.
And I it’s sort of this. It’s suspicious circle.
Because I am somebody who needs to feel confident before I put myself out there.
I tend to down, you know, down downplay my abilities or down or undersell myself.
Short. What is the word? Under song? George.
Yeah. It’s all my social work.
And that’s just something that I’ve struggled with all my life.
So yeah. So anyways, I’m in this loop where I failed.
But I don’t know how to recover.
Because I need to find more opportunities Mhmm. But it’s hard to put myself out there when I don’t feel confident.
So, yes, why I feel like any therapy.
Yeah. And look, love, honestly, I I always think therapy is a great idea, but obviously I’m an I’m an next therapist. So, of course, I’m gonna say but honestly, if this is a pervasive feeling across all areas of your life, not just in business, and I think therapy would be wonderful.
But of course, you know, we can work together on how this is impacting your business and your ability to show up and to, to land projects and to, you know, put yourself out there and actually, you know, you get this business off to a really good start.
So I think I mean, one thing I don’t think we have time to work on here today, but one thing I’d love to, work on with you, inside of Slack, if you’re up for it or at the end of future workshops as well, is, sort of tipping the balance a little bit because I feel like at the moment it sounds as though you’re putting or your eggs in the basket of having external proof to validate your work and your worth in the business.
I’m not saying that’s not important because, of course, you know, it becomes easier to stand confidently behind what you do when you can point at things and say, look, I increase conversions for this by x amount, whatever that might be.
But I think as well there is a part of that that needs come from you internally, a self belief in what you do, because as well, let’s be honest, let’s look at what you’ve already done. You know, you’re already in Cobiscope professional, you’re learning from the best people, you have the means here to even if you wanted to share copy for review and get some really constructive feedback about what looks like it’s working to all of us, what looks like it could be improved, and that could help also build that muscle of self belief that you can then take out into the world when you talk to prospective clients, and you get them, now knowing what you know about how this project pans out.
So I would love to with your permission work with you on that, as we can you need to move forward in the program? Would that be something you’d be open to?
Sure. I would love to. Yeah, that’d be great.
Okay. Well, let’s keep this conversation going. If Slack feels too public, then we can, I think, Oh, sorry? My children are going off. I might have to go, if we can, keep having conversations like this at the end of our workshops, because this might also be a nicer way to work through it. But, Yeah.
Let’s do that. And let’s also I think there’s more to workshop through too, on that recent failure with that client because I feel like we haven’t got to the last few questions there about what do you now know that you didn’t before and also how does this bring you closer to the business or the person you wanna be?
So if you’re comfortable to share your responses or reflections to those two questions in Slack, then we can kick things off from there.
Does that sound okay? Sound like a plan?
We’ll have to carve out some time to do that.
Yep. Yep. No. I understand.
Thank you so much for sharing Caroline. And I know that that took some vulnerability. So thank you very much. And yes, I’m very keen to keep working on this with you. Yeah, expect me to follow-up.
Appreciate it.
Alright, guys. Well, thanks so much for coming. Thanks for your time. And, yeah, I’ll see you in Slack Bye.